The claim will be rejected by TM and Supplier/vendor need to re-submit the invoice via SUS portal correctly as per required.

Basic rule as per mentioned in the TM Deed of Assignment (DOA) letter, all invoices subject to factoring arrangement are required to be stamped as per format mentioned under Para 2. SUS portal will defaulted to the factoring bank and supplier/vendor is not allowed to change the bank info unless to cancel the factoring arrangement.

Yes, all payment tagged to that contract will be paid direct to the said Factoring Company / Financial Institution; without exception.

Yes.

Your application approval depends on as following:

• Factored on PO, approval is 3 working days, upon receipt of complete documentation
• Factored on contract/LOA, 14 working days upon receipt of complete documentation
   

You need to submit all the required documents to:

Manager Accounts Payable, Finance SSO
Telekom Malaysia Berhad (128740 –P)
Level 10, TM Annexe 2,
Jalan Pantai Jaya, Off Jalan Pantai Bahru,
50672, Kuala Lumpur.
 

You are required to submit the following documents:

1. 5 copies of Deed of Assignment (DOA) letter as per TM format. Please request the template / format via Supplier Enquiry Form.
2. Copy of Agreement between Factoring company and Supplier
3. Copy of Contract or Letter Of Award (LOA) between TM and Supplier. Note: Supplier shall comply and submit the requirement ( Eg: Bank Guarantee/Performance Guarantee, Insurance or Osh Plan) to Project Manager/Contract Manager as stated in LOA before any DOA application.
4. Copy of Purchase Order (if factoring on Purchase order level and not on Agreement/Contract level)
    

If you are a SUS Vendor, you can check your payment details by viewing the "Offline Report" in SUS Portal. For further enquiries, you need to lodge to Supplier Enquiry Form and provide relevant info for your request:

• Vendor Number and Name
• Supplier for which company: TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Payment Date
• Amount
• Email address

If you are Non-SUS Vendor, please lodge your query and email to fsso.helpdesk@tm.com.my and provide relevant info:

• Vendor Number and Name
• Supplier for which company:  TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Clearing Date
• Estimated Payment Date based on Payment Term
   

For any enquiries, kindly channel to Supplier Enquiry Form.

Upon receiving completed documentations as per item 10 above, TM will provide the Tender Document within 24 hours. You need to retrieve the document within 3 days.