Yes, a SUS Supplier must ensure that:

• ‘Pop Ups’ are NOT BLOCKED. This is to allow your system to open new screen/attachment
• 'Cookies’ are ENABLED. This is to allow your system to open downloaded attachments like Purchase Orders, Tender Specs, which will appear in PDF format.

For detailed steps on how to configure these, please refer to the respective User Guides and Online Demos here.
 

Supplier may renew their registration via SUS Portal. Please refer the guide here.

No, when you are onboard as SUS Supplier, all claim for PO created March 2011 onward need to use SRM e-Invoicing. Any further queries email to srm@tm.com.my.

Suppliers can view/ check their invoice status in SUS portal by click the "Refresh" button.

Refer to e-invoice user guide in TM website or attend e-invoice training organised by GEMS.

1. Scenario 1 : Payment direct to the supplier account, DO NOT TICK at the factoring field.
2. Scenario 2 : If the payment is subject to 'factoring', supplier need to liaise with Finance SSO (Call Finance helpdesk at 03-77117700 and choose 1 or email to hdfsso@tm.com.my) to update bank account for factoring.
    

1st online invoice submission must be processed by FINSSO.

i.e. in 'posted' status before 2nd invoice to be created
 

Vendor can liaise with procurement operation to trigger issuance of new POR (PO Changes). Then, vendor need to accept the new POR before vendor can create online invoice.

Usually this happens for 2nd milestone of progressive payment where this is due to insufficient of Goods Receipt (GR) amount made by TM. Supplier is required to liaise with TM staff to confirm on GR amount.

Supplier should not close the browser without logging off from SUS portal using the system log off button. Thus, supplier can only access the system on the following day after system clear all cache (daily) OR supplier may contact SRM Helpdesk for assistance.