Creating long-term value now for all generations
We believe that progress should benefit all Malaysians, and no one should be left behind. This is the tenant that guides our sustainability efforts. We intend to have 100% of mega suppliers in compliance with our ESG practices by 2024, ensure that at least 70% of all premises within the nation have access to high-speed internet by 2025, and achieve net-zero emissions by 2050. Our aim is to carve and incubate a digital nation for all to enjoy.
Our sustainable efforts holistically span across the environmental, economic, social and governance pillars. They include emissions reduction initiatives, financial aid for education, optimisation of resources and meeting high regulatory standards. This way, we create value for our stakeholders, connect the nation and contribute on a global level to the United Nations Sustainable Development Goals (UN SDGs). Ultimately, we are forging a more capable Malaysia for everyone from all generations to enjoy for years to come.
Our commitments
Protect and preserve the planet
via reduction of GHG emissions
Enrich social prosperity and livelihood
across the nation and beyond
Responsible conduct with the highest standards of ethics, integrity
and transparency
Our journey towards
net-zero emission
TM’s ESG roadmap articulates our near to long-term ESG vision and goals, thus enabling us to track and measure our impact. The roadmap sets a clear path for TM to achieve its sustainability ambitions, and acts as a blueprint for the leadership team, employees, partners and other stakeholders to work together in creating a more sustainable world.
THE MANY FACES OF SUSTAINABILITY
We realise that the role that we play in the nation’s well-being is multi-faceted. Our sustainability efforts take form in many different aspects: economic, environmental, people and governance. Explore them in greater detail to see how we provide the best value in every product and service to build a digital Malaysia for all to enjoy.
Economic
Explore our latest technology and smart solutions that streamline connectivity for all.
Product innovationDiscover how we enhance user satisfaction through stability, security and service.
Customer experienceEnvironmental
Learn about our emissions and waste management, and green stewardship and awareness.
Find out morePeople
Find out more about our ethical sourcing, value creation and integrity pledges.
Responsible Supply ChainRead up on our efforts to elevate employee welfare, wellbeing, safety and health.
Human CapitalKnow more about our work within education, culture & heritage and nation-building endeavours.
CommunityGovernance
See how we build upon our strong foundation and spread it via training & communication.
Find Out MoreAdvocating for sustainability far and wide
61.9%
Reduction of scheduled waste
RM15.7
million
Worth of scholarships disbursed towards education
36%
31%
Board members are women
Management positions held by women
92.2%
Customer complaints resolved within five (5) days Target by 2021: 90%
80.1%
Reduction of air-travel emissions
> RM870k
Disbursed for humanitarian assistance
THE TARGETS THAT GUIDE US
All our efforts are guided by the United Nations Sustainable Development Goals (UN SDGs). They act as a measure of our progress thus far, and a pillar to ultimately aspire towards. This is how we ensure we keep up with united standards. Take a look at the ones we play a role in.
Download the full 2021
Integrated Annual Report
Gain in-depth information and comprehensive statistics through our annual report.
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