EVERY GENERATION MATTERS

Connecting everyone to a sustainable future today.

Overview Our Approach Our Pillars Our Impact Policies & Guidelines Appendices & Downloads

Sustainability-Related Policies

Our approach to sustainable and ethical business practices is underpinned by a comprehensive framework or policies, guidelines, and certifications designed to ensure integrity, transparency, and accountability in every aspect of our business.​

General policies:

Material Matters Policies & Guidelines
Innovation & Technology
  • TM Business Initiative Governance Framework Policy
  • Product Creation Framework
  • TM Intellectual Property Manual
  • TM Procurement Level of Authority (LoA) policies
  • First Tier Financial Limit of Authority
Customer Experience
  • Digital Channel- General Handling Process
  • TM Assurance policies & guidelines
  • TM Complaints process
  • TM Business Continuity Management Framework (TM BCM)
  • Disaster Recovery Plan (DRP) & Business Process
Network Stability & Quality
  • TM Assurance policies & guidelines
  • TM Business Continuity Management Framework (TM BCM)
  • Disaster Recovery Plan (DRP) & Business Process
  • Mandatory Standard of Quality of Service (MSQoS)
Affordability & Inclusion
  • TM Business Initiative Governance Framework Policy
  • Product Creation Framework
  • TM Procurement LoA policies
Community Development
  • TM Group Communication Policy – Corporate Responsibility (CR) & Donations Administration
  • YTM Trust Deeds & Supplementary
Environmental Quality
  • Facilities Management Environmental Policy
Carbon Emissions
  • Facilities Management Environmental Policy
Fair Employment
  • Human Resource Policy (HR Policy)
  • TM Performance Management Framework
  • Performance Improvements Plan (PIP)
Health & Safety
  • Low-Risk Rating by 2025 Roadmap
  • TM’s Occupational Safety and Health Management System (OSHMS)
  • Hazard Identification Risk Assessment Risk Control (HIRARC)
  • OSHE Policy
Learning & Development
  • Training Effectiveness Framework (Kirkpatrick Training Evaluation)
Sustainable Supply Chain
  • Procurement Policy
  • Procurement Ethics
  • Green Procurement Guideline
  • Bumiputera Vendor Development Programme (BVDP)
  • Sustainable Supply Chain Roadmap
Responsible Communication
  • TM Group Communication Policy
Cybersecurity
  • TM Cyber Security Framework
  • TM Cyber Security Baseline
  • TM Information Security Policy
  • TM Data Privacy & Protection Policy (TMD3P)
  • TM Business Continuity Management
  • TM Corporate Crisis Management Plan
  • TM Corporate Security Policy
Good Governance
  • TM Integrity Pact Version 2.0
  • TM Corporate Compliance Policy
  • TM Sponsorship Management (TM SMG) 4.0
  • TM Complaints Management Process Manual
  • Grievance Procedure Process
  • Procurement ethics and policy
  • Whistleblowing Policy
Our Impact
Appendices & Downloads