Your application approval depends on as following:

• Factored on PO, approval is 3 working days, upon receipt of complete documentation
• Factored on contract/LOA, 14 working days upon receipt of complete documentation
   

You need to submit all the required documents to:

Manager Accounts Payable, Finance SSO
Telekom Malaysia Berhad (128740 –P)
Level 10, TM Annexe 2,
Jalan Pantai Jaya, Off Jalan Pantai Bahru,
50672, Kuala Lumpur.
 

You are required to submit the following documents:

1. 5 copies of Deed of Assignment (DOA) letter as per TM format. Please request the template / format via Supplier Enquiry Form.
2. Copy of Agreement between Factoring company and Supplier
3. Copy of Contract or Letter Of Award (LOA) between TM and Supplier. Note: Supplier shall comply and submit the requirement ( Eg: Bank Guarantee/Performance Guarantee, Insurance or Osh Plan) to Project Manager/Contract Manager as stated in LOA before any DOA application.
4. Copy of Purchase Order (if factoring on Purchase order level and not on Agreement/Contract level)
    

If you are a SUS Vendor, you can check your payment details by viewing the "Offline Report" in SUS Portal. For further enquiries, you need to lodge to Supplier Enquiry Form and provide relevant info for your request:

• Vendor Number and Name
• Supplier for which company: TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Payment Date
• Amount
• Email address

If you are Non-SUS Vendor, please lodge your query and email to fsso.helpdesk@tm.com.my and provide relevant info:

• Vendor Number and Name
• Supplier for which company:  TM or TM Subsidiary (state exactly)
• TT No. / Reference No.
• Clearing Date
• Estimated Payment Date based on Payment Term
   

For any enquiries, kindly channel to Supplier Enquiry Form.

Upon receiving completed documentations as per item 10 above, TM will provide the Tender Document within 24 hours. You need to retrieve the document within 3 days.

• Tax invoice - You will receive the tax invoice via SUS portal within 24 hours upon successful of payment
• Non-Solicitation Undertaking Letter - Please download from TM website under tender summary
• Supplier Information form - Please download from TM website under tender summary

Please submit the following documents to email address as stated in tender advertisement:

• Tax invoice
• Non-Solicitation Undertaking Letter
• Supplier Information form

Supplier will receive tax invoice through email as per registered email in SUS Portal within 24 hours. Supplier is advice to update your profile through Supplier Enquiry Form at TM corporate website.

After payment has been made, supplier shall click button "Participate / Do Not Participate" in SUS Portal screen.
 

Online payment is available via payment gateway in SUS Portal.