14 Dec 2022

Consolidation of TM’s business in Malaysia to strengthen fixed-mobile convergence leadership and improve operational efficiency

Consolidation of TM’s business in Malaysia to strengthen fixed-mobile convergence leadership and improve operational efficiency Article Header
TM

Telekom Malaysia Berhad ("TM" or "the Group") today announced an internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd ("TM Tech"). The internal reorganisation is anticipated to complete by 31 December 2023.

The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the Group's transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience.

Incorporating its diverse businesses under TM Tech will also reinforce TM's Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government.

Group CEO, Imri Mokhtar said, "As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly.

"Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses."

"Furthermore, this reorganisation aligns us to industry best practices and will improve TM's competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo," he added.

Under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content. Enterprises and the public sector will also benefit from TM's digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings. The operating entity will also continue to champion TM's nation-building efforts in expanding and modernising the country's fibre network, data centres and submarine cable systems.

TM Tech will be led by TM's existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality.

Imri explained, "Our Warga TM will remain the execution engine for TM and the country's digital transformation. While our workforce will be realigned to this single operating entity, employee functions, entitlements and benefits will remain unchanged."

Similarly, all of TM's partnerships, vendor and service agreements will remain in effect.

Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group to remain status quo.

"Beyond TM's own growth, this reorganisation strengthens our role in advancing the country's digital transformation and to serve our customers in a more cohesive manner. While it marks a new milestone in our continuous transformation, we remain anchored to our purpose of enabling digital inclusion, opportunities and progress for all," Imri concluded.​

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07 Dec 2022

TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care

TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care Article Header
TM
TM One

Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution

TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals.

The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH.

Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control.

Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.”

Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.”

TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration.

“Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati.

This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners.

​“At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.​

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How long does it take for the payment to be credited into the beneficiary's account?

Submitted by tmadmin on Tue, 12/06/2022 - 11:15
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  1. For all amounts more than RM 100,000.00, payment will be credited within the same day upon payment execution.
  2. For all amounts less than RM 100,000.00, payment will be credited within 2 working days upon payment execution.
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What will happen if the amount of hardcopy invoice and SUS invoice is different?

Submitted by tmadmin on Tue, 12/06/2022 - 11:07
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Your invoice will be rejected due to the different amount between the original hardcopy invoice attached and the SUS invoice. However, tolerance limit between original hard copy invoice and SUS invoice created in the portal is +/- RM 1.00, BUT, payment will be made based on SUS Invoice amount.

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What is the information required to request for invoice status?

Submitted by tmadmin on Tue, 12/06/2022 - 11:07
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If you are a SUS Vendor, please check your invoice status in "All Invoice & Credit Memo" in SUS Portal. For further enquiries, you need to lodge your query into Supplier Enquiry Form and furnish relevant info:

 

  1. Purchase Order (PO) number or
  2. Invoice Document Number/ERP Number (52xxxxxxxx)
  3. Invoice No:
  4. Invoice Date:
  5. Amount:
  6. Vendor number and name:
  7. Company Code:
     
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