What happens if I attached incomplete supporting documents during invoice submission in the SUS Portal?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

The SUS invoice will be rejected in the SUS Portal and the status will be changed to "Cancelled by Customer". In addition, you can view the reason of rejection at “Customer Note” field.

Faq Category
Payment Related
FAQ Type
Payment Processing

Can the same contract be assigned to more than one factoring company at any one time?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

At any time, only one contract is allowed to be assigned to one Factoring Company. Or you may stop the factoring arrangement with the existing Factoring Company and appoint other Factoring Company to finance the same contract.

Faq Category
Payment Related
FAQ Type
Factoring/Deed of Assignment(DOA)

What happens if there is mismatch between information created in SUS invoice and hardcopy invoice especially on factoring arrangement?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

The claim will be rejected by TM and Supplier/vendor need to re-submit the invoice via SUS portal correctly as per required.

Faq Category
Payment Related
FAQ Type
Factoring/Deed of Assignment(DOA)

What should I do during the submission of payment claim for factoring arrangement?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

Basic rule as per mentioned in the TM Deed of Assignment (DOA) letter, all invoices subject to factoring arrangement are required to be stamped as per format mentioned under Para 2. SUS portal will defaulted to the factoring bank and supplier/vendor is not allowed to change the bank info unless to cancel the factoring arrangement.

Faq Category
Payment Related
FAQ Type
Factoring/Deed of Assignment(DOA)

If Factoring done on Contract level, does that mean that all payment under that contract is paid directly to the Factoring Company / Financial Institution?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

Yes, all payment tagged to that contract will be paid direct to the said Factoring Company / Financial Institution; without exception.

Faq Category
Payment Related
FAQ Type
Factoring/Deed of Assignment(DOA)

Where to submit the factoring application?

Submitted by tmadmin on Tue, 12/06/2022 - 11:02
Body

You need to address all required documents to:

Manager Accounts Payable, Finance SSO
TM TECHNOLOGY SERVICES SDN. BHD. (200201003726 [571389H])
Level 19, TM Annexe 2,
Jalan Pantai Jaya, Off Jalan Pantai Bahru,
59200, Kuala Lumpur.

Do not send the hardcopies. Please email to TM Help Desk Finance SSO, fsso.helpdesk@tm.com.my

Faq Category
Payment Related
FAQ Type
Factoring/Deed of Assignment(DOA)
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