Refer to e-invoice user guide in TM website or attend e-invoice training organised by GEMS.

1. Scenario 1 : Payment direct to the supplier account, DO NOT TICK at the factoring field.
2. Scenario 2 : If the payment is subject to 'factoring', supplier need to liaise with Finance SSO (Call Finance helpdesk at 03-77117700 and choose 1 or email to hdfsso@tm.com.my) to update bank account for factoring.
    

1st online invoice submission must be processed by FINSSO.

i.e. in 'posted' status before 2nd invoice to be created
 

Vendor can liaise with procurement operation to trigger issuance of new POR (PO Changes). Then, vendor need to accept the new POR before vendor can create online invoice.

Usually this happens for 2nd milestone of progressive payment where this is due to insufficient of Goods Receipt (GR) amount made by TM. Supplier is required to liaise with TM staff to confirm on GR amount.

Supplier should not close the browser without logging off from SUS portal using the system log off button. Thus, supplier can only access the system on the following day after system clear all cache (daily) OR supplier may contact SRM Helpdesk for assistance.

Against the milestone display, if the indicator is green, then you can submit your invoice for that milestone only.

No, zip file format cannot be uploaded. Please ensure that documents uploaded into the system is of type Adobe Acrobat .pdf.

Subsequent invoices milestone can be created and submitted only when invoice status is labeled as “Posted”.

No. Supplier must submit one invoice per milestone. The next milestone is applicable once the previous milestone is at status 'posted'.