Usually this happens for 2nd milestone of progressive payment where this is due to insufficient of Goods Receipt (GR) amount made by TM. Supplier is required to liaise with TM staff to confirm on GR amount.
Supplier should not close the browser without logging off from SUS portal using the system log off button. Thus, supplier can only access the system on the following day after system clear all cache (daily) OR supplier may contact SRM Helpdesk for assistance.
Against the milestone display, if the indicator is green, then you can submit your invoice for that milestone only.
No, zip file format cannot be uploaded. Please ensure that documents uploaded into the system is of type Adobe Acrobat .pdf.
Subsequent invoices milestone can be created and submitted only when invoice status is labeled as “Posted”.
No. Supplier must submit one invoice per milestone. The next milestone is applicable once the previous milestone is at status 'posted'.
Yes you can. Then you can proceed to complete the invoice before submitting or you can delete it.
No, all invoices are to be submitted online via SUS portal.
Yes you can. This 'saved invoice' can be continued submitting or can be deleted.
The supporting documents required for payment claim is based on the contractual requirement specifically under Payment Term Clause.