Q 2024 Key Highlights (vs 1Q 2023)

• Operating revenue grew 1.8% to RM2.84 billion
• EBIT increased 37.5% from RM473.3 million to RM650.9 million
• PATAMI increased 28.7% from RM330.1 million to RM424.8 million

KUALA LUMPUR, 30 May 2024 – Telekom Malaysia Berhad (“TM” or “the Group”), today announced a positive start to the fiscal year, with a strong financial performance for the first quarter ended 31 March 2024 (1Q 2024).

The Group saw its revenue increase by 1.8% to RM2.84 billion, driven by solid performance from TM Global and growth in Unifi’s subscriber base. Correspondingly, Earnings Before Interest and Tax (EBIT) grew 37.5% to RM650.9 million in the quarter under review on the back of lower total Operational Cost.

TM’s Profit after Tax and Non-Controlling Interests (PATAMI) increased by 28.7% to RM424.8 million, demonstrating its sustained profitability.

Meanwhile, the Group’s Capital Expenditure (CAPEX) stood at RM204.0 million, or 7.2% of its revenue. These investments were aimed at expanding the Group’s network infrastructure nationwide and regional submarine cable systems.

Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “Entering 2024, the operating environment remains challenging due to increased competition and evolving market dynamics. Nevertheless, the Group has shown a positive growth trajectory in the first quarter of 2024. This is evidenced by increased revenue, improved profitability, and steady growth in our fixed broadband subscribers, reaffirming our strong position in the market. 

“To sustain our positive momentum, we will continue enhancing our retail convergence offerings and value-added solutions in delivering improved customer experience. At the same time, we maintain a strong focus on modernising our data and network infrastructure, as well as enhancing our business-related offerings to meet current and future digital needs.

“Moving forward, as part of our transformative journey towards becoming a Digital Powerhouse by 2030, our priorities over the next few years include growing our core businesses, enhancing beyond connectivity by embedding Artificial Intelligence (AI) and capturing new business growth to meet future demands. In addition, we will continue to optimise costs and enhance profitability to ensure better returns for our shareholders,” Amar concluded.
 
The Group maintains a positive outlook for the current year, staying aligned with the previously provided 2024 guidance.

Lines of Businesses (LOBs) Performance
Unifi maintains leadership in converged services
Unifi maintained consistent year-on-year (YoY) growth with a 1.8% increase in fixed broadband subscribers, reaching a total of 3.135 million. This is driven by convergence marketing strategies, aggressive sales and customer retention programmes. It recently launched UniVerse, the best convergence plan to date for broadband, mobile, entertainment, and digital lifestyle solutions, designed to enhance connectivity, content and Home Hub needs of today’s customers. For more information about Unifi UniVerse, visit www.unifi.com.my. 

During the quarter, Unifi Business, the leading digital solutions partner of over 400,000 Micro, Small and Medium Enterprises (MSMEs) nationwide, partnered with Maybank Islamic Berhad to launch ‘Go Niaga’, a mobile banking bundle to help businesses manage finances and improve income with digital payment options. It also launched e-Pharmacy Solution, a mobile app enabling e-prescriptions via teleconsultation to provide digital inclusion and accessible healthcare for prescribed medications and wellness especially to the underserved communities.

Looking ahead, Unifi will continue to solidify its role as a leader in convergence to deliver unmatched converged digital services.

TM One drives innovative solutions for enterprise and Government
TM One, the enterprise and government sector business solutions arm of TM continues to adapt to market dynamics while seeking new opportunities for growth. During the quarter under review, it recorded a revenue of RM673.0 million.

In February, TM One launched the Innovation Lab and Enterprise 5G Lab to accelerate the realisation of emerging digital services and solutions. These labs bring together the latest technologies, digital leaders, inspiring ideas and collaborative spaces to create tailored solutions for its customers and partners. These facilities were set to further develop key areas like Enterprise 5G and innovative AI-powered industry solutions to help organisations thrive in the digital era. 

Moving forward, TM One will continue to strengthen its core connectivity offerings while driving innovation in digital services, expanding partnerships, and developing solutions that empower its customers.

TM Global positions Malaysia as a digital hub for the region
TM Global saw a 12.1% YoY increase in revenue to RM742.8 million in 1Q 2024, fuelled by demand for domestic and international data. It has remained as Malaysia’s preferred network infrastructure provider, catalysing the digital industry, fostering 5G ecosystem and expanding High-speed broadband (HSBB) Access in the country. Globally, it provisioned significant managed wavelength capacity for hyperscalers, connecting key regional data centres. It also recorded substantial growth in Content Delivery Network (CDN) traffic to cater to the demand from digital players, enabling Malaysia as a digital hub for the region.

TM Global recently received recognition in two categories: Telecom Company of the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian Telecom Awards held in Singapore. This is the second consecutive year TM Global has received these accolades, maintaining its leadership as a shaper of the telecommunications landscape in Malaysia and across ASEAN.

TM Global will continue to broaden its digital infrastructure solutions while forging strategic alliances with global carriers to facilitate seamless digital connectivity and services across borders.

KUALA LUMPUR, 27 MAY 2024 – Unifi launches UniVerse, a suite of its best convergence offerings for home internet, mobile, entertainment and lifestyle solutions to meet the diverse needs of today’s digital customers.

UniVerse enhances customer value, experience, and convenience by offering integrated fixed-mobile and fixed-content solutions that deliver great savings, unparalleled connectivity, and top-tier after-sales support. These innovative packages also incorporate Unifi's lifestyle solutions for smart home, smart devices, online gaming, and beyond.

Anand Vijayan, TM’s Chief Business & Consumer Officer, said, “UniVerse is our most comprehensive suite of packages, integrating connectivity, entertainment, and lifestyle solutions for home, work and play. As the champion of convergence in Malaysia, these new offerings enable connected communities, reflecting TM’s aspiration to become a Digital Powerhouse by 2030, and advancing our nation towards its next digital evolution.”

Unifi’s UniVerse Packages

UniVerse brings together Unifi's award-winning connectivity, entertainment, and lifestyle solutions suited to the needs of diverse customers.

Featuring 19 international streaming apps and 77 premium channels, Unifi TV is the largest platform for converged entertainment offerings in Malaysia.

UniVerse’s lifestyle offerings encompass a diverse array of devices and smart home features, such as Smart Motion Sensors, Outdoor Security Wi-Fi Cameras and Smart Speakers, that provide immersive digital experiences at home and on-the-go.

Ensuring excellent customer experience, Unifi will provide 24-hour service restoration, convenient Easy-Fix solutions and Proactive Service Alerts via the MyUnifi app, as well as hands-on support from the Unifi Elite Crew

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Unifi was recently recognised with Ookla's Fastest Wi-Fi Provider in Malaysia award, and Open Signal's recognition of Unifi Mobile as the World's No.1 Fastest 5G Download Speed provider.

Details of Unifi’s UniVerse Packages

1. For individuals, UniVerse offers a limited-time promotion package of Unifi Home 300Mbps with UNI5G Postpaid 39, and a 24-month Netflix subscription on us, priced at RM169.00 (normal price at RM206.00).
2. For families, UniVerse offers the most affordable entertainment package with Unifi Home 300Mbps and Unifi TV Family Pack, priced at RM159.00 (normal price at RM199.00). The package includes 77 premium channels and 6 streaming apps including Unifi TV, HBO GO, BBC Player, beIN SPORTS CONNECT, SPOTV NOW and SIAR.
3. For tech-enthusiasts, UniVerse offers a Smart Home premium pack. This includes a full home surveillance plan with TP-Link Smart Hub with Chime, TP-Link Smart Motion Sensor, two TP-Link Smart Door/Window Sensors, TP-Link AI Home Security Wi-Fi Camera Premium, TP-Link Outdoor Security Wi-Fi Camera and Xiaomi Smart Speaker IR Control.

Existing Unifi customers can elevate their experience by subscribing to the Unifi Smart Home package starting from RM16.00 on top of their current plans. Meanwhile, new customers can subscribe to this package with Unifi Home 300Mbps for RM159.00 (normal price at RM176.50). The package offers professional installation and 24/7 customer service support by Unifi’s Elite Crew.

For more information, visit https://unifi.com.my

KUALA LUMPUR, 9 MAY 2024 – Unifi Mobile is offering free prepaid SIM cards to 30,000 pilgrims as well as Tabung Haji staff and volunteers for the 2024 Hajj season. This initiative is part of the Sahabat Korporat TH 2024 programme, through which TM supports Tabung Haji via connectivity and digital value-added services for pilgrims fulfilling their spiritual obligations. 

Through this programme, those performing the Hajj in 2024 are eligible to receive the Unifi Mobile SIM card as part of its Middle East Pass offering. These cards will be made available during the various Hajj courses organised by Tabung Haji and at Unifi Stores nationwide, prior to the Hajj season.

Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “TM has supported Tabung Haji for more than 29 years since 1995, providing services and other benefits as part of the Sahabat Korporat TH programme. As the nation’s leading convergence champion, this initiative aligns with our overall commitment to enriching lives and communities through technology, ensuring seamless and affordable connectivity for our Hajj pilgrims while they are abroad.”

“Providing one of the most affordable prepaid plans in the market, we are offering unlimited data passes that can be utilized by pilgrims throughout the duration of their visit to Saudi Arabia,” she added.

Unifi Mobile’s customised Middle East Pass offering will include various unlimited data plans for customers to choose from to suit their connectivity needs while performing Hajj, ranging from 1-day passes priced at RM15 to 45-day passes* priced at RM125. 

Customers observing the Hajj can visit https://unifi.com.my/mobile/roaming for more information. 

KUALA LUMPUR, 22 March 2024 – TM, through its social foundation arm, Yayasan TM (YTM),

announces the continuation of its ‘Program Cahaya Ramadan’. This year, the programme

allocates RM320,000 to aid approximately 3,000 beneficiaries across Malaysia, including asnaf,

orphans, B40 families, single mothers, Persons with Disabilities (PWD), tahfiz students, and the

Orang Asli community.

The initiative, mobilised through our state offices nationwide, focuses on distributing food

baskets and raya essential items such as baju raya and duit raya (cash) to the identified

beneficiaries during Ramadan.

Ainol Shaharina Sahar, Director of Yayasan TM said, “It is our honour to once again initiate the

‘Program Cahaya Ramadan’, extending our hand in solidarity to those in need during this

reflective and benevolent time of year. Our goal is to alleviate the hardships of our beneficiaries,

ensuring they too can share in the joy and togetherness that Ramadan brings. We aim to foster

a sense of community and hope, particularly among children, as they observe the sacred month

and look forward to Eid ul-Fitr celebrations.”

In addition to these efforts, YTM is launching the ‘Dana Kasih Yayasan TM’ fundraising

campaign, aiming to raise RM30,000 to specifically assist Orang Asli families in Pos Kuala Mu,

Sungai Siput, Perak. This campaign focuses on gathering funds to provide these families with

essential food supplies for Ramadan, aiming to ensure they have the resources needed for a

fulfilling festive period. The public is encouraged to support this noble cause by making donations

through YTM’s bank account at 14180010000426 (Bank Islam). For further details, please visit

YTM’s social media channels.

In 2023, YTM’s ‘Program Cahaya Ramadan’ has benefitted more than 3,000 beneficiaries

through over 20 programmes across the country. YTM collaborated with Pejabat Ahli Parlimen

Lembah Pantai to organise the programme which was attended by its Member of Parliament,

YB Fahmi Fadzil.

As the programme continues to grow and reach more communities, YTM remains dedicated to

nurturing hope, fostering solidarity, and creating lasting impacts in the lives of the underserved,

reinforcing its goal of a more inclusive and supportive society.

KUALA LUMPUR, 5 March 2024 – TM Global, the domestic and international wholesale
business arm of TM, clinched top honours in two prestigious categories: Telecom Company of
the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian
Telecom Awards held in Singapore. This marks the second consecutive year TM Global has
received these accolades, solidifying its position as a leader in shaping the telecommunications
landscape within Malaysia and across Asia.

Khairul Liza Ibrahim, Executive Vice President of TM Global, said, "The awards underscore TM
Global’s efforts as a catalyst of digital adoption across industries and the nation’s 5G ecosystem.
Internationally, we serve as the gateway for businesses seeking to expand into ASEAN and vice
versa. TM Global plays a pivotal role in advancing AI implementation and platform-play services
and remains committed to driving innovation and bringing connectivity and digitalisation to all
corners of the country."

She further emphasised TM Global's transition from a traditional telco wholesaler to a digital
enabler, "Our strategic shift up the value chain has enabled us to deliver a versatile edge
ecosystem, empowering the next wave of technologies and applications. This recognition is a
reaffirmation of our work in pioneering digital solutions to transcend borders and driving
connectivity across the region."

TM Global’s initiatives continue to help narrow the digital divide and nurture digital opportunities
through the expansion of high-capacity connectivity infrastructure nationwide and the deployment
of two additional International Internet Gateways in East Malaysia. Internationally, TM Global
continued to bolster its connectivity strength, facilitate content distribution through TM Edge, and
expand its platform services to connect service providers worldwide with the vibrant ASEAN
market.

The Asian Telecom Awards, hosted by the Asian Telecom magazine, a publication of the global
Charlton Media Group, honours businesses and initiatives that are not only driving progress in
the telecom industry, but have also ignited transformative shifts that have reshaped the digital
landscape. These recognitions are a testament to TM Global’s ability to support regional and
international service providers through comprehensive digital infrastructure solutions, providing a
seamless gateway for their expansion into the region.

CYBERJAYA, 14 MARCH 2024 – TM via its Unifi Business segment, today unveiled its latest digital business offering called the e-Pharmacy Solution, a mobile application that enables e-prescriptions via teleconsultation for pharmacists and their walk-in patients.

Bundled with Unifi Business’ fixed broadband plans from 100Mbps up to 2Gbps, this offering in collaboration with Teleme Technologies, Malaysia’s leading telemedicine platform, includes access to over 500 licensed healthcare professionals for teleconsultation, e-prescriptions, customised Digital Signature, e-health articles and a repository for patients’ medical records.

Harnessing TM’s networks and its approximately 600 nationwide Unifi Business consultants, the offering aims to help pharmacists dispense essential medications and pharmaceutical services, especially among rural and underserved communities. Through e-prescriptions, these communities will be able to access prescribed medications seamlessly, enhancing adherence and improving health outcomes.

Launched by Minister of Communications YB Fahmi Fadzil, TM’s e-Pharmacy Solution aligns with the collaboration between the Malaysian Communications and Multimedia Commission (MCMC) and Malaysian Pharmacists Society (MPS) during the Persidangan PEDi MADANI, to accelerate the digitalisation of healthcare services, and bridge the urban-rural gap in equitable access to quality healthcare.

This offering is also eligible for the Government’s Geran Digital PMKS Madani (GDPM), ensuring pharmacists from the micro, small and medium enterprise segment (MSME) receive the support they need to embrace digitalisation and enable a more inclusive healthcare system for all Malaysians.

Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is pleased to introduce its e-Pharmacy Solution which empowers pharmacists to provide quality healthcare services and medications to walk-in patients through teleconsultations and access to licensed medical professionals. By integrating connectivity and technologies into patient care, our e-Pharmacy Solution aims to support healthcare professionals and the Government in providing efficient and beneficial services for all Malaysians, especially among communities where healthcare access remains a challenge.

“This new offering also reflects TM’s continuous efforts towards becoming a Digital Powerhouse by 2030, leading industry growth through digitalisation and sustainability, and strengthening our digital ecosystem to benefit communities and businesses,” Amar explained.

Key Features of Unifi Business’ e-Pharmacy Solution

• Streamlined Prescription Processing: Walk-in patients receive e-prescriptions from teleconsultations with licensed medical professionals, which allows pharmacists to dispense the necessary medicines to these patients.
• Improved Patient Experience: Patients benefit from flexible access to essential prescribed medications, leading to better adherence and health outcomes, which is especially important among underserved or rural communities.
• Enhanced Medication Management: The application offers robust medication management tools, allowing pharmacists to monitor their inventory and send reminders to patients for medication refills.
• Secure Patient Management: The application prioritises patient privacy and data security, leveraging secure cloud infrastructure.
• Eligibility for Geran Digital PMKS Madani (GDPM): Eligible pharmacies will be entitled to claim Grant rebates up to 50% discounts off Unifi Business’ commercial package price for 12 months.