05 Dec 2019
TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme
With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers.
Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide.
The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM.
Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!"
Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said.
"TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal.
OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields.
OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia.
Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
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Consolidation of TM’s business in Malaysia to strengthen fixed-mobile convergence leadership and improve operational efficiency
Telekom Malaysia Berhad ("TM" or "the Group") today announced an internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd ("TM Tech"). The internal reorganisation is anticipated to complete by 31 December 2023. The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the Group's transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience. Incorporating its diverse businesses under TM Tech will also reinforce TM's Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government. Group CEO, Imri Mokhtar said, "As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly. "Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses." "Furthermore, this reorganisation aligns us to industry best practices and will improve TM's competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo," he added. Under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content. Enterprises and the public sector will also benefit from TM's digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings. The operating entity will also continue to champion TM's nation-building efforts in expanding and modernising the country's fibre network, data centres and submarine cable systems. TM Tech will be led by TM's existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality. Imri explained, "Our Warga TM will remain the execution engine for TM and the country's digital transformation. While our workforce will be realigned to this single operating entity, employee functions, entitlements and benefits will remain unchanged." Similarly, all of TM's partnerships, vendor and service agreements will remain in effect. Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group to remain status quo. "Beyond TM's own growth, this reorganisation strengthens our role in advancing the country's digital transformation and to serve our customers in a more cohesive manner. While it marks a new milestone in our continuous transformation, we remain anchored to our purpose of enabling digital inclusion, opportunities and progress for all," Imri concluded.
Chairman of Malaysian Communications and Multimedia Commission pays a visit to TM’s 5G use cases in Langkawi
The Company also deployed the region’s first 5G Standalone (SA) network Telekom Malaysia Berhad (TM) was honored to receive an official working visit by Al-Ishsal Ishak, Chairman of Malaysia Communications and Multimedia Commission (MCMC) to TM's 5G use cases in Langkawi, Kedah recently. The transmission of 5G service in Pulau Langkawi is utilising the region's first 5G Standalone (SA) network, deployed by TM. Al-Ishsal and his delegates were received by Rosli Man, Chairman of TM; Ir. Ts. Azizi A. Hadi, Chief Network Officer, TM; Ahmad Taufek Omar, Executive Vice President / Chief Executive Officer, TM ONE; and Dr. Sharlene Thiagarajah, Chief Executive Officer, TM Research and Development Sdn Bhd (TM R&D). Commenting on the visit, Rosli said: "We are very honored to welcome the Chairman of MCMC to experience our 5G use cases which include UNESCO 8K Virtual Reality (VR) at Langkawi International Airport (LIA) as well as to observe TM's 5G network, smart and innovative solution operations centre at its 5G Command Centre (5GCC). 5GCC serves as an integrated command centre for all our 5G network, smart and innovative solutions in Langkawi. As the national telecommunications infrastructure provider of Malaysia's Digital Nation aspirations, we are indeed excited to be part of this 5G Demonstration Project undertaken by MCMC and showcase our 5G use cases. This signifies our support and capabilities to realise MCMC's aspiration in progressing humanity towards improving the quality of lives of the Rakyat. TM, via our innovative and comprehensive products and solutions will continue to work closely with the Government and MCMC to lay the foundation for Industrial Revolution 4.0 (IR4.0) and rolling out 5G nationwide to serve a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government." During the visit, Al-Ishsal was briefed on TM's capabilities and readiness to deploy 5G network solutions as well as how the Company can power the Government's Digital Malaysia aspirations through its innovative products and solutions. TM also aspires to work together with the local authorities, particularly in Langkawi to make it a safe tourist destination via TM's solutions. Under the 5G Demonstration Project, TM through its enterprise and public sector business solutions arm, TM ONE and its research and development arm, TM R&D are deploying 11 use cases in Langkawi as below: Smart Safety and Security Solutions – a real-time monitoring system consisting of cameras and related monitoring equipment placed in strategic areas to serve variety of purposes, including building/grounds security, crime prevention, and traffic observation and integrated with TM's emergency response team. Smart Agriculture Solutions – a solution that offers single display and real time monitoring that provides information on indoor farming environment's key parameters such as temperature, humidity, grow lights intensity and selected plant parameters that are critical for timely decision making and ensuring optimality of the growth conditions. Smart Traffic Lights Solutions – data driven solution that provides a single dashboard for monitoring and helps to improve traffic flow by reducing waiting time at traffic lights, improve traffic congestions and management of traffic. Smart Parking Solutions – parking system that provides real time parking bay monitoring using camera and Artificial Intelligence (AI) which enable users to search for vacant parking bay via mobile app. UNESCO 8K VR – 8K resolution streaming over cloud, showcasing 2 episodes focusing on (1) geopark & geosites; and (2) lifestyle in Langkawi. Tourists can have a taste of all these hidden treasures through an immersive virtual reality experience for some hard to access locations that are not for the less fit. Smart Tourism "My Smart City" application – a single, integrated mobile app for tourists' convenience as it consists of several features and services such as Trip Planner, Places of Interest, Events & Happenings, Parking, and Alert Button. Smart Retail Analytics – a platform that analyses customer's experience within a physical premise and offers insights to enhance that experience. With this solution, retailers can improve customer experience, sales and brand loyalty as the platform supports customised services, targeted advertising and visitor visibility. Smart Water Management System – an internet of water solution that offers seamless end-to-end smart water integration that improves non-revenue water management, optimises repair and replacement of ageing infra as well as improves response to weather events such as flooding and pollution through smart water level and water quality measurements respectively. Smart Vehicle Management System – a fleet management solution that provides management of commercial motor vehicles for work purposes. Smart Safety Helmet – a data-driven smart industrial helmet that helps make worksite safer by providing live, wireless monitoring and array of sensors (i.e. accident impact and geolocation) to perform various analysis of data. Geolocation People Safety – the tracking solution is designed to protect and connect with people who matters the most that allows users to locate loved ones and receive alert based on safety zone and SOS button through mobile application. With all these uses cases in place and most of it are already up and running, TM has the highest number of 5G use cases among the telcos participating in the 5G Demonstration Project. The demonstration project is for TM to test the new 5G features, explore the 5G technology system and assess the best way to deploy 5G infrastructure nationwide. The transmission of 5G service in Pulau Langkawi has been going live since early December, where TM has deployed the first 5G Standalone (SA) network in the country and the region. The Company is currently testing the implementation of a converged 5G core network which allows co-existence of Non-Stand Alone (NSA) and SA network. SA is the future of the 5G network deployment and this demonstration is crucial to fast track 5G implementation in the country. 5G speed tests conducted within TM's 5G use cases sites have successfully achieved up to 1.5Gbps. TM's aspiration is to deliver efficient and cost effective 5G infrastructure via infrastructure sharing approach, through the access regulations implemented by MCMC. This is by leveraging on its extensive fibre networks, including the submarine cables, telecommunications towers, and Cloud computing as well as ready Data Centres to support the 5G era in Malaysia. In terms of devices and use cases, its wholly-owned subsidiary, TM R&D is also developing and experimenting 5G related equipment to get ready for the upcoming 5G.
TM Sustains EBIT Growth in 1H 2024, Declares Higher Interim Dividend of 12.5 sen per Share
1H 2024 Key Highlights (vs 1H 2023) · Operating revenue remained steady at RM5.74 billion · EBIT increased by 14.5% to RM1.26 billion · Fixed broadband subscribers grew by 1.2% to 3.143 million · Interim Dividend declared at 12.5 sen per share, up from 9.5 sen in the previous year KUALA LUMPUR, 26 August 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the first half ended 30 June 2024 (1H 2024), remaining resilient amidst a challenging market environment. The Group recorded a 14.5% growth in Earnings Before Interest and Tax (EBIT), reaching RM1.26 billion compared to RM1.10 billion in the same period last year, driven by continued focus on enhancing operational efficiency and effective cost management. Meanwhile, TM’s operating revenue for 1H 2024 remained steady at RM5.74 billion, reflecting consistent performance. Profit after Tax and Non-Controlling Interests (PATAMI) in 1H 2024 decreased by 8.6% to RM821.2 million due to a one-off tax credit in 2023. Nevertheless, the Group’s fundamentals remained strong and continued to underpin its growth trajectory. In line with this, TM has declared a higher interim dividend of 12.5 sen per share, amounting to RM479.7 million, an increase from 9.5 sen per share interim dividend declared in the previous year. Amar Huzaimi Md Deris, TM Group Chief Executive Officer, said, “Our latest Unifi UniVerse continues to excite the market. Its comprehensive suite of convergence offerings provides a seamless experience that meets the diverse needs of digital consumers. As a result, we have seen growth in our customer base, strengthening TM’s position as Malaysia’s true convergence champion. “We are also advancing Malaysia’s digital infrastructure through the development of the Next Generation Emergency Services 999 (NG999) in collaboration with various Government agencies. Leveraging advanced technologies such as data analytics and AI, this initiative will significantly improve the nation’s emergency response capabilities in replacement of the existing MERS999. “We proactively explore new business opportunities through strategic partnerships such as the recent collaboration with Singtel’s Nxera to build a sustainable, hyperconnected AI-ready mega data centre in Johor. This initiative will support high-performance computing and future cloud and AI applications for hyperscalers and tech providers. Simultaneously, we remain committed to supporting Malaysia’s 5G ecosystem, ensuring that Malaysians benefit from the latest advancements in connectivity and digital services. “We are focused on strengthening our core fundamentals, managing costs effectively, and seizing growth opportunities to ensure we stay well-positioned for the future. We remain steadfast in driving our aspiration to become a Digital Powerhouse by 2030, while positioning Malaysia as the digital hub for the region,” said Amar. Capital expenditure (CAPEX) in 1H 2024 amounted to RM460 million, representing 8.0% of total revenue. The Group plans to ramp up this investment towards the end of the year, focusing on enhancing its network infrastructure both nationwide and regionally. This includes the development of new submarine cable systems and the expansion of data centres. The Group maintains a positive outlook for the current year, aligning with its 2024 market guidance. Lines of Businesses (LOBs) Performance Unifi Maintains Leadership in Converged Services Unifi recorded a 1.2% increase in fixed broadband subscribers, reaching 3.143 million in 1H 2024, supported by customer acquisition and retention strategies. Unifi also gained positive traction with its latest mobile proposition and will continue improving and adapting its mobile offerings to better meet customer needs. During the period, Unifi launched UniVerse, a suite of its best convergence offerings for home internet, mobile, entertainment and lifestyle solutions and introduced the newest UNI5G WOW Prepaid offering with unlimited 5G + 4G data with uncapped 5G speed and rewards, catering to needs of today’s digital customers. Unifi’s most recent offer is the limited-time promotion of 200GB 5G Monthly Data Pass for just RM1. This fantastic add-on gives UNI5G Postpaid 39 customers an extra 200GB of high-speed 5G data every month, enhancing their mobile experience significantly. For more information, visit https://unifi.com.my and https://unifi.com.my/mobile/postpaid. Unifi’s excellence was recognised with several awards including the Best Fixed Business Service Provider and Best Home Broadband Service Provider at the recent PC.com 2024 Readers’ Choice Awards, Ookla's Fastest Wi-Fi Provider in Malaysia award, and the World’s No.1 Fastest 5G Download Speed provider from Open Signal. TM One Drives Digital Transformation for Enterprises and Government TM One sustained a positive momentum in 1H 2024, achieving a 2.1% increase in revenue compared to the same period last year, reaching RM1.41 billion amidst a challenging business environment. During the period, TM One launched the Innovation Lab and Enterprise 5G Lab, collaborative spaces designed to accelerate the realisation of emerging digital services and solutions such as Enterprise 5G and AI-powered industry solutions for both enterprises and government sectors. Additionally, TM One introduced Cybershield Simulation, a cybersecurity product that simulates real-life cyber-attack scenarios, helping organisations enhance their cybersecurity preparedness. On top the NG999 initiative, it has also recently successfully deployed a Private 5G network at PETRONAS LNG Complex in Bintulu, Sarawak in collaboration with the national oil and gas company, – signalling further advancements in connectivity and efficiency for the energy industry. TM One’s leadership in technology solutions was recognised with the Best Technology Solution Service Provider at the recent PC.com 2024 Readers’ Choice Awards. TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region TM Global delivered a steady performance in 1H 2024, with a 0.6% revenue increase to RM1.49 billion, driven by higher revenues from managed wavelength and domestic data. TM Global is expanding its digital infrastructure, including international connectivity and data centre services, to meet the global carriers and hyperscalers’ demands. Key initiatives include the development of a mega data centre in Johor in partnership with Singtel’s Nxera, as well as expansion of its existing Klang Valley Data Centre (KVDC) and Iskandar Puteri Data Centre (IPDC). It has also made progress in deploying extensive 4G and 5G backhaul sites nationwide and increasing high-speed broadband access in Malaysia, in supporting digital inclusivity across the nation. TM Global was recognised in multiple awards - Telecom Company of the Year – Malaysia, and the Wholesale Company Initiative of the Year – Malaysia, at the Asian Telecom Awards as well as Best Operator in Emerging Market Category at the Carrier Community Global Awards 2024.
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