05 Dec 2019
TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme
With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers.
Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide.
The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM.
Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!"
Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said.
"TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal.
OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields.
OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia.
Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
YOU MAY ALSO LIKE
TM supports 5G deployment in Langkawi with its Integrated Operations Command Centre
Deployed the Region’s First Stand Alone (SA) Dedicated 5G network Telekom Malaysia Berhad (TM) is fully supportive of the 5G Demonstration Project (5GDP) currently undertaken by Malaysia Communications and Multimedia Commission (MCMC). The Company has already embarked on a total of 11 use cases in Langkawi and deployed the operations of an Integrated Operations Command Centre (IOCC) which is at the heart of 5G implementation in Langkawi. The IOCC, or also known as 5G Command Centre (5GCC), which is equipped with state-of-the-art technology, is an integrated command centre where the data feed and dashboard monitoring of TM 5G network and use cases in Langkawi are centralised. This 5GDP is recording a number of firsts for TM and the country: The first Telco to deploy SA dedicated 5G network in the country and in the region. The first telco in the region to update our Radio Access Network (RAN) and devices with SA dedicated 5G network. The first Telco in the country to achieve 1.5Gbps for 5G speed tests conducted within its 5G use cases sites. Langkawi is the first Smart Tourism Island in the world equipped with 5G Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said: “We fully support MCMC’s 5GDP and we are currently testing the implementation of a converged 5G core network which allows co-existence of Non-Stand Alone (NSA) (5G enabled on current 4G network) and Stand Alone (SA) dedicated 5G network in Langkawi. SA is the future of the 5G network deployment and this demonstration is crucial to fast track 5G implementation in the country. With the implementation of the SA network in Langkawi for the 5GDP, TM is the first Telco that has deployed the first SA dedicated 5G network in the country and in the region. We are also proud to note that 5G speed tests conducted within TM’s 5G use cases sites have achieved up to 1.5Gbps. I’m also pleased to update that TM is the first telco in the region to update our Radio Access Network (RAN) and devices with SA dedicated 5G network.” “For 5GDP in Langkawi, we have deployed the highest number of 5G use cases among the participating telcos and all the 5G network and use cases sites can be monitored via the dashboard at the 5GCC, where our expert, qualified technical team works 24/7 to monitor the operations. It is also linked to the local authorities and emergency response services which allow for the communities as well as tourists to experience a smarter, safer living. In addition, we open the 5GCC for all other Service Providers to deploy their monitoring dashboards so all relevant data can be centralised for collective insights.” Currently, the 5GCC houses the dashboard for the following use cases: Smart Traffic Light Smart Parking Smart Safety and Security Solutions Langkawi Smart Tourism Dashboard (Smart Tourism App and UNESCO 8K VR) Gerbang Langkawi Platform (for Smart Water Management System, Smart Vehicle System, Smart Retail Analytics, Smart Safety Helmet and Geolocation People Safety Solutions) Backed up by analytics, Artificial Intelligence (AI), Internet of Things (IoT) and data-driven insights, the 5GCC is furnished with advanced integrated security features to serve as a security monitoring centre through closed-circuit television (CCTV) cameras being installed at hotspots on the island. It is also equipped with face and vehicle recognition system that will assist authorities in public safety and surveillance as well as with criminal investigation, crime prevention and citizen protection. It also monitors weather sensors, tsunami alarms, wind speed systems that have been installed at TM’s designated 5G use cases sites in Kuah and Cenang. The control centre empowers local agencies in promoting tourism safety and attractions effectively, unravelling businesses growth opportunities for the local and providing a safer and smarter crowd control for tourists that will help drive forward Langkawi as a Smart Tourism Island. The monitoring dashboards provides real-time data and consolidated information from all the use cases, for example traffic, parking and security conditions of the 5G use cases areas in Kuah and Pantai Cenang, water consumption level, retail footfall and customer emotions data, number of incidents and alerts, among others. In addition, the authorities can receive alerts and notifications, such as distress calls and response via a panic button from the closed circuit television (CCTV) poles deployed with the smart safety and security solution, or alerts during emergencies e.g. accidents at the workplace, missing individuals, detection of unhappy customers at retail outlets and detection of dangerous driving. These alerts enable the authorities to mobilise resources swiftly during any undesirable incidents or emergency situations, thereby improving their ability to react and respond to the Rakyat's needs in a timely manner for any emergencies. “As the national telecommunications infrastructure provider of Malaysia’s Digital Nation aspirations, we are honoured to be given the opportunity to establish this 5GCC which demonstrates our expertise and capabilities in delivering 5G services to Malaysians nationwide. We aspire to not only enable the ecosystem but also plans to be a neutral partner for industry players and collaboration partners towards enabling Malaysia’s Digital Economy. This signifies our support for MCMC’s aspiration in progressing humanity towards improving the quality of lives of the Rakyat. TM, via our innovative and comprehensive products and solutions will continue to work closely with the Government and MCMC to lay the foundation for Industrial Revolution 4.0 (IR4.0) and rolling out 5G nationwide to serve a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government,” he added.
TM R&D inks MoU with ZTE to collaborate on optical network research, bringing the first 50gbps bandwidth experience to Malaysia
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently signed a Memorandum of Understanding (MoU) with ZTE (Malaysia) Corporation Sdn Bhd (ZTE), a global leading provider of information and communication technology solutions, to collaborate on optical network research, bringing the first 50Gbps bandwidth experience to Malaysia. The MoU was signed by Dr Sharlene Thiagarajah, Chief Executive Officer, TM R&D and Steven Ge, Chief Executive Officer, ZTE Malaysia. Under this agreement, TM R&D and ZTE will jointly explore the capabilities of next-generation Passive Optical Network (PON) access technology, 50GPON, to support various application scenarios. In addition, both entities will look into use cases that can deliver ultra-broadband access to the government, enterprise and consumers, as well as support the requirements of innovative services such as 5G, Cloud Virtual Reality (VR), industrial intelligent manufacturing for high bandwidth, low latency & jitter, and clock synchronisation, all of which will enhance the user experience in Malaysia. Commenting on the MoU, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “TM R&D is committed to conducting research on future technologies and innovating new value-added smarter eco-systems that will improve the quality of user experience, and ultimately bring a positive impact on their lives. This fits well into the TM Group’s transformation towards becoming a human-centred TechCo. We are very excited to partner with a renowned global player such as ZTE to innovate on future generation PON technology in line with the global trend and technology roadmap.” Meanwhile, Steven Ge, Chief Executive Officer, ZTE Malaysia shared, “With Gigabit home broadband services widely used in Malaysia at present, and the basic fixed network is in the time window of evolution from GPON to 10G PON, this partnership could not have come at a better time.” “ZTE is pleased with the opportunity to collaborate with TM R&D on future research in next-generation PON technology supporting Digital Malaysia,” he added.
Maxis Leverages TM’s High-speed Broadband Services to Drive Digital Adoption Nationwide
Maxis has extended its agreement with TM, the nation’s largest fibre network provider, to access TM’s High-Speed Broadband (HSBB) premium services until 2029. With the extension, Maxis will continue accessing TM’s national fibre network to provide customers with competitive fixed broadband offerings and value-added services. The partnership will enable Maxis to expand the reach of its high-speed internet connectivity to even more premises nationwide, complementing its own-build fibre network. Maxis currently provides fibre connectivity to more than 700,000 homes and businesses. In addition to standard HSBB access, the premium services include additional requirements that will help Maxis better serve their customers and improve efficiency, including one-stop connectivity and digital solutions offerings for enterprise customers. As a longstanding and premium TM HSBB partner, Maxis will be able to fully leverage the opportunities and broadband capabilities provided by TM, unlocking greater value for its customers. "We are pleased to extend and deepen our partnership with TM to further drive broadband adoption for the nation. The partnership in conjunction with our own extensive fibre network and core mobile business allows us to deploy our resources more efficiently and effectively so we are able to place greater focus on customer experience. This is in line with our integrated telco strategy of fulfilling all our customers’ connectivity needs," said Goh Seow Eng, Chief Executive Officer of Maxis. Commenting on the partnership, Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said “TM is the ideal partner to catalyse Access Seeker's broadband aspirations whilst at the same time advancing Malaysia’s digital ambitions. Through our domestic fibre infrastructure, we are paving the way for a digital era that embraces sustainability, accelerated economic growth and community upliftment. TM is the backbone of the nation’s core connectivity with its pervasive domestic fibre coverage complemented by its vast international submarine cables connectivity that connects the world to Malaysia.” In our dynamic industry landscape, TM stands as Maxis’ biggest HSBB services partner. The collaboration traces back to 2010 when Maxis became the first telco provider to sign a HSBB access agreement with TM and the partnership has been on-going, culminating in this most recent extension. Earlier this year, TM took a strategic step forward by securing access to Maxis’ 4G Multi Operator Core Network (MOCN) and 4G and 2G Domestic Roaming Services to enhance its mobile connectivity nationwide. This strategic alliance taps into the combined strengths of TM and Maxis, leveraging each other's network capabilities to enhance connectivity services reach and efficiency. By pooling resources and expertise, both providers not only elevate the quality of their services but also contribute significantly to the broader goal of advancing Malaysia's digital landscape.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!