05 Dec 2019
TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme
With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers.
Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide.
The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM.
Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!"
Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said.
"TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal.
OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields.
OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia.
Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
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TM data centres now powered by clean energy
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Thank you Malaysia! unifi hits 2 Million customers mark!
unifi celebrates the momentous milestone with exclusive offerings for its customers. unifi as the nation's leading convergence and digital connectivity enabler today announced an exciting milestone of surpassing the 2 million customers mark, attained through the continued support and confidence from its beloved customers nationwide. In celebration of reaching these momentous record, unifi is offering FREE content viewing and connectivity solution as rewards to show their utmost gratitude to all of the customers for choosing and trusting the brand over the years. Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said: "We are celebrating this key milestone because of you, our dear customers. Thank you for your continued support, confidence and trust in unifi. You are the motivation that keeps us striving to constantly deliver the best experience for our customers. As a token of appreciation, we are bringing Olympic Games Tokyo 2020 broadcast on unifi TV to all our customers for FREE. On the other hand, we understand that in this period of time, more people are at home and seamless connectivity experience is critical. Hence, we would like to offer free Wi-Fi optimisation consultancy services from our unifi Elite team to further enhance their internet experience at home. Not to forget, all our existing customers can enjoy the unlimited unifi Mobile postpaid plan at RM59/month with no contract. This is our way of saying thank you for choosing unifi as your digital lifestyle enabler." unifi maintains its convergence leadership with strong and consistent growth in its customer base. Its compelling #unifiyourworld total convergence proposition provides the best customer value for access (Home Broadband solutions and Mobile), unifi TV and lifestyle needs (unifi Plus Box, Mesh Wi-Fi, etc.) – for an improved overall internal experience at home and beyond under a single subscription. WiFi optimisation via the use of Mesh WiFi offered by the convergence package helps to enhance customer experience. unifi also accelerated its Streamyx migration programme to enable more customers enjoy higher speed broadband. "Our mission has always been to fuel the best experience and best value for both consumers and business customers. In this unprecedented time, when uninterrupted connectivity is needed more than ever, unifi has proactively met the target set by the Government under Jalinan Digital Negara (JENDELA). TM via unifi is going all out to expand the connectivity and reach to sub-urban and rural areas supported by the higher number of ports deployed and wider fiber network roll-out as well as via fit-for-purpose technologies under the JENDELA programme to ensure no one is left behind. We have also surpassed our 1Q2021 JENDELA target when we achieved 141% of our commitment, befitting our role as the nation's connectivity and digital infrastructure provider," he added. In celebrating its 2 million customer's milestone, unifi is offering: 1) FREE viewing of the Olympic Games Tokyo 2020 to all existing customers, which will be aired from 23 July to 8 August 2021. Existing unifi customers can enjoy the 33 sports and 339 events on 13 HD channels on unifi TV via set-top-box or unifi Plus Box. Customers without unifi TV subscription can view the games through unifi PlayTV app. 2) FREE home Wi-Fi consultation by unifi Elite team, a team of Internet experts that provide professional assessment and consultation to optimise wireless coverage at customers' premises. This limited-time offer worth RM120 per visit is open for the first 100 customers while customers on the unifi 500Mbps and unifi 800Mbps plans can receive free Wi-Fi consultation until the end of the year. Interested unifi Home customers can book the slot by completing the online form at unifi.com.my/bookunifielite. 3) The unlimited unifi Mobile 99 plan is now offered at RM59 only, which includes unlimited calls, data, and texts, and a FREE 10GB LTE hotspot pass. The no-contract plan is exclusively for Home Broadband customers, while those without any Home Broadband plan with us can subscribe to the plan at the same price with a 12-months contract. As Malaysia's pioneer nationwide broadband provider, unifi has been playing an active role in every moment of their consumers' lives and is committed to continuing this journey. With the trust and support from customers across all walks of life, unifi strives to be the best broadband service provider to all Malaysians. To enjoy these exclusive offerings, visit unifi.com.my/thankyou2million.
TM Demonstrates Commitment to Long-term Value Creation and Nation-Building at its 40th AGM
KUALA LUMPUR, 27 May 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) demonstrated its firm commitment to delivering long-term value creation while enabling inclusive digital progress for the nation. TM returned approximately RM1.5 billion in value, benefiting various stakeholders through dividends and contributions that supported national socioeconomic progress. At the same time, TM prioritised strategic investments in business growth, community development, social impact programmes, and employee development, further generating a multiplier impact on the broader national economy. These efforts reflect TM’s focus on delivering sustainable returns to shareholders while staying true to its core purpose of creating value for all stakeholders as a nation-builder. “At TM, we see ourselves as facilitators of national progress, driving inclusive digital transformation that empowers enterprises, enriches communities and bolsters economic resilience. We are fully aligned with this vision - staying agile, expanding our capabilities and setting new benchmarks in service excellence to ensure that Malaysia remains at the forefront of the digital economy. This is what it means to be a world-class organisation,” said Dato’ Zainal Abidin Putih, Chairman of TM. This was underscored at TM’s 40th Annual General Meeting (AGM) held today at Multi Purpose Hall, Menara TM, Kuala Lumpur, where all 14 resolutions tabled were duly passed by shareholders. The meeting was chaired by Dato’ Zainal Abidin Putih, with the Board of Directors and Amar Huzaimi Md Deris, Managing Director and Group Chief Executive Officer, in attendance. Empowering Communities through Digital Access and Inclusion Beyond profits, TM is committed to driving digital inclusivity for all including nurturing future-ready talent, empowering communities, and expanding inclusive digital access across the country. For example, TM is expanding its digitalisation efforts and community-building in Pulau Tioman, starting with Kampung Mukut. Similar programmes are being considered for other islands already connected through TM’s submarine cable infrastructure. TM is also committed to develop schools on these islands, with a focus on nurturing youth through STEM education and digital exposure. “Our goal is to build digital ecosystems that empower local communities, helping them shift from traditional livelihoods to sustainable, future-ready opportunities,” said Amar. These efforts are further supported by the TM Future Skills (TMFS) School Programme, where TM has created three ‘nucleus’ schools designed as regional hubs for innovation via the TMFS Digital Hub. TM also plans to onboard 25 new schools in 2025. Meanwhile, Yayasan TM has launched the Yayasan TM TVET Madani initiative to enhance the skill sets and employability of TVET graduates, while its education arm, Multimedia University (MMU) collaborates with schools nationwide to provide early exposure to STEM subjects through workshops and career guidance. At the same time, TM continues to provide tailored digital solutions to more than 400,000 MSMEs nationwide, helping them grow and thrive in the digital economy. Under its talent development agenda, TM has contributed RM641 million to date to nurture close to 19,000 talents, many of whom now contribute to the broader digital economy and are part of the leadership in corporate organisations and national institutions. “This is how we demonstrate that success and achieving higher purpose can go hand in hand,” said Amar. Championing Sustainability and Responsible Growth Sustainability remains core to TM’s long-term strategy. The Group’s Sustainability Framework, introduced in 2024, is built on two key objectives: enabling sustainable growth for customers and communities, and ensuring resilience across the business and value chain. In its data centre operation, TM sources 50% of its data centre energy from renewable resources and implements water harvesting and recycling systems for water conservation. TM is also targeting global benchmarks with a planned Power Usage Effectiveness (PUE) of 1.4 for its expansion projects, with the upcoming Johor facility, developed in collaboration with Singtel’s Nxera, targeting even lower PUE. Technologies such as intelligent cooling systems, solar panels and energy-efficient servers further reduce environmental impact and operational costs, ensuring TM’s growth aligns with global sustainability objectives. TM’s commitment to sustainable practices was recognised at multiple awards in 2024, including the Gold Award for its Smart Forestry AI tool under the Environment & Natural Resources Sub-Category: Climate Change Mitigation and Adaptation in the MTE 2024 SDG International Innovation Awards. This recognition affirms the Group’s leadership in sustainability, aligned with Malaysia’s environmental goals and net-zero ambitions. “We believe sustainability is fundamental, not just an afterthought. Our goal is to grow responsibly, delivering technology that benefits both the economy and the environment,” said Amar. Strategic Execution for Long-term Value Creation 2024 marked the first full year of implementation of its PWR 2030 strategy, which is the Group’s roadmap to becoming a Digital Powerhouse by 2030 and positioning Malaysia as the digital hub for ASEAN. “This phase is about solidifying our foundation to protect the existing core business to better position us in capitalising emerging opportunities such as hyperconnected data centres, AI and GPU-as-a-Service which are among the new growth areas for TM,” said Amar. During the year, TM made significant progress in strengthening its core businesses across B2B, B2C and C2C amidst intensified market competition. Key milestones include strengthening the convergence proposition, advancing digital solutions such as smart services, cloud, cybersecurity, as well as enhancing digital infrastructure such as domestic fibre network, mobile backhaul to support 5G, submarine cable systems and data centres. These strategic developments reinforce TM’s commitment to advancing Malaysia’s digital future while uplifting the broader ecosystem, with Warga TM continuing to be the driving force behind the Group’s growth and success. As TM continues its journey, the Group remains focused on delivering long-term value creation while creating meaningful impact for the nation. “TM is not merely a provider of technological infrastructure, but as an essential enabler and catalyst for a vibrant digital ecosystem, connecting Malaysia to the world and the world to Malaysia. As we move forward into the next phase of our journey, every initiative we undertake moves us closer to becoming a Digital Powerhouse by 2030, one that drives national progress, fosters innovation and ensures Malaysia remains at the forefront of the global digital economy,” said Amar, concluding his presentation at the TM’s 40th AGM.
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