05 Dec 2019
TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme
With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers.
Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide.
The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM.
Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!"
Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said.
"TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal.
OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields.
OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia.
Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
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TM and OYO Malaysia collaborate to provide guests with an enhanced connected staying experience
TM customers can also enjoy great promos at OYO Hotels and Homes as part of loyalty programme With the aim of elevating customer experience, OYO Malaysia and Telekom Malaysia Berhad (TM) today formalised a commercial and marketing arrangement, extending the companies' existing working relationship to benefit more local as well as foreign travelers. Under the partnership, TM will be providing its full suite of unifi services including high-speed broadband access, unifi TV and unifi Mobile to enable patrons of OYO Hotels and Homes to experience a seamless broadband and entertainment experience powered by unifi. TM will also provide dedicated customer support and technical teams for round-the-clock support at OYO Hotels and Homes to ensure business and service continuity. Meanwhile, OYO Malaysia will be offering special promos for TM customers for their stay at OYO establishments through TM's loyalty programme, TM Rewards. Besides that, both companies will work together in marketing initiatives including promoting OYO Hotels and Homes to 24,000 TM staff nationwide. The partnership was officially announced by Vimal Balachandran, Head, OYO Homes, Malaysia and Izlyn Ramli, Vice President, Group Brand and Communication, TM. Commenting on the partnership, Izlyn said: "I am very excited with this collaboration and would like to thank OYO Malaysia for choosing us as your communications and ICT solutions partner. With the provisioning of our comprehensive converged solution by TM, OYO Malaysia is set to elevate its guests' digitally connected staying experience at its properties nationwide. Our dedicated support service team will also help to ensure that OYO guests enjoy our seamless broadband and entertainment experience. This will certainly ease OYO management's concerns on continuous operational efficiency so they can focus on their core business, which is providing the best hospitality services to their patrons. TM, as the National Telecommunications Infrastructure Provider has a higher purpose to provide Malaysians with better connectivity via our solid network infrastructure, and power Malaysia as a Digital Nation – enabling Society, Businesses and Government. Today's collaboration reflects our continued support for the Malaysian hospitality and tourism industry. We hope this will spur more Malaysians to explore our beautiful country, while they continue to enjoy internet and entertainment access on unifi!" Welcoming TM to the extended OYO family, Vimal said that technology is at the core of hospitality at OYO. "OYO is constantly looking at ways to help asset partners transform their properties and enhance the guest experience at every step, thereby significantly increasing occupancy and profitability. The collaboration between two leaders in their respective categories continues to build on OYO's model of combining design, hospitality, and technological expertise and operational capabilities to enable our asset partners to offer good quality customer service and a seamless broadband experience to guests," he said. "TM has been an invaluable and supportive partner to OYO from the time when we first set foot in Malaysia in 2017. We look forward to a continued working relationship as we scale and extend our leadership position in Malaysia," added Vimal. OYO has revolutionised the fragmented and legacy-driven budget hospitality space by empowering small and independent asset owners with the operational capabilities and technology that enables them to compete with big hotel chains and achieve high occupancies and, therefore, yields. OYO Hotels and Homes currently operates over 16,000 rooms in more than 450 properties that it franchises and manages in 50 cities across Malaysia. Globally, OYO is present in over 800 cities across 80 countries. OYO Hotels and Homes has over 2,500 hotels and more than 75,000 exclusive rooms under management in Southeast Asia. Besides that, in conjunction with the holiday season, TM is also promoting OYO Malaysia at its School Holiday Carnival which is currently taking place until 7 December 2019 at KL Tower, a TM wholly-owned subsidiary and among the main tourism spots in Malaysia. The carnival lines up various activities for visitors to participate including quizzes, crossword puzzles, maze challenge, recycle initiative as well as Visit Malaysia Year 2020 campaign promo by Tourism Malaysia.
TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) expresses its deepest sympathies to all individuals and families affected by the recent fire incident caused by a pipeline burst in Putra Heights. TM’s technical teams are ready and committed to immediately restore services and rebuild any affected network infrastructure in stages, based on the severity of the damage. Restoration work will commence as soon as clearance is granted by BOMBA and the relevant authorities. At the same time, the Group is rolling out a series of immediate relief and recovery measures to support impacted customers and the Putra Heights community, including: Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers. Credit term extension to 60 days with no service suspension. Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged. Free on-site support (OSS) and standard internal wiring. Priority assistance for Unifi Home and SME customers via our customer support line at 100. Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services. Additionally, Yayasan TM, the Group’s social impact foundation, will be extending humanitarian aid and providing essential supplies to affected families through the GLC Demi Rakyat & Negara (GDRN) collective efforts. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our heartfelt sympathies to everyone affected by this incident. We are mobilising all necessary resources to restore services swiftly and provide immediate relief to our impacted customers and communities. We are fully committed to ensuring that these efforts are carried out efficiently and with urgency, in close coordination with the relevant authorities.” TM will continue to share timely updates on restoration progress as information becomes available.
TM Adopts 35 Schools Under Sekolah Angkat Malaysia MADANI, Strengthening Commitment to Nation Building
KUALA LUMPUR, 21 August 2025 – Telekom Malaysia Berhad (“TM” or “the Group”), through its foundation arm, Yayasan TM (YTM), has strengthened its commitment to nation building by adopting 35 schools under the Government’s Sekolah Angkat Malaysia MADANI initiative. Spanning across the country, particularly in remote and underserved areas, the initiative is driven by the Group’s greater purpose to empower future talents and build a more inclusive future through education and technology. At the heart of this initiative is TM Future Skills (TMFS) programme, designed to enhance digital skills among students from B40 or low-income families by integrating digital technologies into their learning experiences. Under the programme, selected “nucleus” schools will be allocated with a digital hub aiming to spark students’ interest in digital exploration and STEM subjects. These hubs are equipped with resources such as PocketLab, robotics kits, 3D printers, drones, tablets and digital learning content. The 2025 TMFS curriculum has been further enhanced to include artificial intelligence (AI) and coding, aligned with the demands of Industry 4.0 and Malaysia’s future digital talents aspirations. TM Group Chief Executive Officer, Amar Huzaimi Md Deris said, “These schools will not only serve their own students but will also extend support and knowledge-sharing to neighbouring satellite schools. This strategic approach enables us to scale the impact of our efforts and reach far beyond the adopted schools themselves, with an estimated 65,000 students nationwide set to benefit from this initiative. “Since we introduced the TMFS programme in 2023, we have established three “nucleus” schools and positively impacted over 10,000 students and 1,000 teachers. It is our way of ensuring that no one is left behind in Malaysia’s journey towards becoming a digital nation,” said Amar. Meanwhile, outstanding Form 4 and Form 5 students from these schools are also eligible for TM’s Young Leaders Scholarship, which serves as a platform to identify candidates for YTM’s Future Leaders Scholarship, offering full financial aid for tertiary studies. “We have always believed that education is the most powerful way to empower the future. By supporting Sekolah Angkat Malaysia MADANI as part of our nation building agenda, we are nurturing hope, unlocking potential, and investing in the next digital talents for the nation. This is how we balance success with greater purpose, and how we bring our aspiration of becoming a Digital Powerhouse by 2030 to life,” said Amar.
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