23 Jun 2023
TM leverages Maxis’ Infra to Drive Enhanced Mobile Connectivity Nationwide
To strengthen the nation’s digital ecosystem through industry collaboration, TM will access Maxis’ 4G Multi Operator Core Network (MOCN), as well as 4G and 2G Domestic Roaming Services to enhance mobile connectivity nationwide.
MOCN is a radio access network (RAN) sharing mechanism that allows different core networks to share the same RAN. Through this, TM will extend its 4G coverage across the country by leveraging Maxis’ RAN infrastructure and improve Unifi Mobile's population coverage to above 95%.
Maxis will provide approximately 6,800 sites for 4G MOCN and domestic roaming (DR) services, and 10,000 sites for 2G DR, greatly benefiting all subscribers in rural and urban areas nationwide.
In a ceremony today at TM HQ in Cyberjaya, Maxis was represented by its Chief Executive Officer, Goh Seow Eng, while Datuk Imri Mokhtar, Group Chief Executive Officer represented TM.
Through this strategic partnership, TM and Maxis demonstrate a shared commitment to driving innovation, improving customer experiences, and contributing to the advancement of Malaysia's digital landscape.
“This is a significant milestone for Maxis which represents our capabilities and track record in providing high quality mobile networks. We look forward to progressing ahead with TM on this initiative. Industry collaboration is the right way forward as it will ultimately benefit consumers with wider coverage through better cost efficiency and more efficient use of our resources,” said Goh Seow Eng.
“We are witnessing an important step in the industry's collaborative efforts towards infrastructure sharing. Our partnership will elevate TM’s 4G mobile proposition to deliver exceptional customer experience for home, SME, and enterprise customers. It will complement our 5G offering, and pave the way for greater innovation and collaboration, to deliver solutions and services for all Malaysians," said Datuk Imri.
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TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
Orbix International School takes safety seriously by adopting TM R&D’s EWAR
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Commenting on the initiative, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "We are honoured to be working with an educational institution such as Orbix to deploy our cost-effective and innovative solution in response to the required safety protocols. This illustrates the flexibility and readiness of education vertical in adapting to the new normal. At TM R&D, we are ever ready to assist businesses and organisations to get back on their feet safely." "We truly believe that deploying the EWAR Compact at schools or any educational institutions can provide students and teachers with a near-normal return to school experience as possible. We hope that this effort can encourage other schools and educational institutions to install EWAR Compact and simplify the adoption of the new SOPs in our battle against COVID-19." EWAR Compact is an AI-driven, one-on-one contactless thermal screening solution with a high accuracy of +/- 0.3℃, fast (~1sec) detection and voice prompt. In addition, AI-based facial recognition capabilities can also be applied with the solution. With EWAR Compact, students and teachers can go to schools with peace of mind, knowing that their schools are using the most effective technology available to safeguard their health. "Besides that, we are delighted to see more schools adopting digital solutions as this will expose teachers and students on how technology can help improve lives through safety. The exposure to EWAR Compact will also help students to experience digitalisation in action first-hand, and witness the benefits of digital adoption even before they enter the workforce. We hope this will help groom an industry-forward talent pool which will subsequently drive the nation's digital aspiration, befitting TM Group's role of the enabler of Digital Malaysia," she added. "Deploying EWAR Compact was a vital step for us as we were looking for the most effective technology available in safeguarding the health of our students and teachers. So far, we have received positive feedback on how EWAR Compact has enhanced the efficiency of temperature taking while simultaneously improving social distancing," said Govindan Nair, Chief Marketing Officer of Orbix Education. "The students especially have shared that they like how interactive the solution is. As we are firmly committed to ensuring the health and safety of our students, it is also important for us to expose our students to how innovation results in real-world solutions," he added. 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EWAR Crowd comes with a dual-camera (thermal and optical) and is designed to conduct a rapid body temperature screening of approximately 10-15 individuals per second simultaneously at high traffic areas. It can easily be deployed in locations with mass traffic flow such as offices, shopping complexes, transportation hubs, universities, schools, tourist attractions, airports, immigration centres, and hospitals. EWAR Compact on the other hand is more suitable for a one-on-one contactless thermal screening. This can eliminate the need of the hand-held temperature taking, which can subsequently improve social distancing and minimise long queues. Both EWAR models have been installed at more than 150 sites across several industry verticals and have gone regional to help keep businesses safe beyond Malaysian shores. The solutions have been installed at the quarantine and treatment centre for COVID-19 cases at Malaysia Agro Exposition Park (MAEPS) in Serdang, large and mid-size office lobbies, hotels, Kuala Lumpur City Hall (DBKL) payment counters, various sales galleries and Gamuda Land construction sites, just to name a few. TM R&D has been growing from strength to strength since 2016, winning seven (7) globally recognised awards over the last two (2) years. Our innovations cut across multiple verticals such as the Smart Retail Analytics and Smart Safety Helmet, all developed internally by local talents in TM R&D. As the organisation continues to expand beyond connectivity and into new value-added digital and smarter platforms, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, please log on to www.tmrnd.com.my. Follow us on LinkedIn (TM Research & Development) for more news and updates.
TM Reports Steady 7.9% Growth in EBIT for First Nine Months of 2024, Maintains Positive Year-End Outlook
3Q YTD 2024 Key Highlights (vs 3Q YTD 2023) Operating revenue stood at RM8.66 billion EBIT increased 7.9% to RM1.81 billion Fixed broadband subscribers grew 1.6% to 3.167 million KUALA LUMPUR, 26 November 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) announced its financial results for the first nine months of 2024, reporting a steady 7.9% increase in Earnings Before Interest and Tax (EBIT) year-to-date (3Q YTD 2024), reaching RM1.81 billion on the back of RM8.66 billion in revenue. This result underscores the Group’s ability to sustain stable revenue and maintain resilience amidst intensifying competitive pressures and a challenging operating environment, positioning the company for a strong close to the year. The Group recorded a Profit after Tax and Non-Controlling Interests (PATAMI) of RM1.29 billion, which is lower than the previous year due to a one-off tax credit received in 2023. Excluding the one-off tax credit and foreign exchange impact, the Group’s PATAMI shows solid growth year-on-year. Meanwhile, Capital expenditure (CAPEX) in 3Q YTD 2024 amounted to RM767 million, representing 8.9% of total revenue. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “The Group continues to demonstrate resilience, with an encouraging YTD increase in EBIT, driven by continuous business improvements, cost optimisation, and operational efficiencies. This is further reinforced by our strong balance sheet and cash reserves, highlighting the Group’s healthy financial position. “Our broadband subscriber base continues to grow steadily, driven by the Unifi UniVerse campaign - our best convergence offerings to date, further solidifying our position as the leading convergence provider with the only quad-play services in Malaysia. We also continue expanding collaborations with enterprises and government agencies to accelerate digital adoption in key verticals such as 5G, Smart Services, Healthcare, and Education. At the same time, we remain steadfast in preparing robust infrastructure to connect the world to Malaysia, including submarine cables and data centres to drive the nation’s digital transformation and strengthen its role as the digital hub for ASEAN. “As we enter the final quarter of 2024, we are adopting a more proactive approach to boost revenue through fixed-mobile convergence and leveraging new technologies like 5G, cloud and Artificial Intelligence (AI) solutions to enhance customer experiences. In summary, with a clear strategy and strong execution, combined with a focus on disciplined cost efficiency, we are confident in sustaining TM’s growth momentum, keeping us firmly on track to becoming a Digital Powerhouse by 2030,” Amar concluded. The Group maintains a positive outlook to close the year and remains on track to achieve its market guidance issued for 2024. Lines of Businesses (LOBs) Performance Unifi Strengthens Position as the Market Leader in Converged Services Unifi recorded a 1.6% increase YTD in fixed broadband subscribers, reaching 3.167 million in 3Q YTD 2024. This growth demonstrates Unifi’s effective strategy in acquiring and retaining customers driven by its UniVerse campaign, including the Unifi Device Fiesta offering. The mobile segment has also expanded, fuelled by enhanced postpaid and prepaid offerings; the 200GB 5G Monthly Data Pass for just RM1 for UNI5G Postpaid 39 customers, and the UNI5G WOW Prepaid plan with 5G and 4G data. Moreover, Unifi TV’s Aneka Plus Pack was also relaunched to include Vidio, Indonesia’s leading streaming platform, providing customers with even more entertainment options. Additionally, Unifi Business recently announced a strategic partnership with TNG Digital to accelerate 5G adoption and transform eWallet experiences for MSMEs in Malaysia. These initiatives, along with Unifi’s broader offerings highlight its commitment to delivering comprehensive, high-quality services that meet the evolving needs of Malaysia’s digital market, further cementing its role as the nation’s true convergence champion. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ TM One Drives Digital Transformation for Enterprises and Government TM One, the Group’s enterprise and Government sector business solutions arm, recorded a 2.0% increase in revenue, reaching RM2.12 billion in 3Q YTD 2024 with improved contributions from digital services and key customer projects. During the quarter, TM One drove the successful Private 5G network deployment at PETRONAS LNG Complex Bintulu and subsequently delivered the first 5G Private Campus Network in Malaysia at the Universiti Teknologi Petronas (UTP) for the PETRONAS-UTP 5G Innovation Lab. Additionally, it partnered with KPJ Healthcare Bhd to deliver advanced Software-Defined Wide Area Network (SD-WAN) Internet Services integrated with enhanced firewall capabilities to accelerate KPJ’s digital transformation. TM One also launched the first AI-enabled Global Business Services (GBS) Centre in the East Coast to foster investment growth in the East Coast Economic Corridor. It further strengthens its commitment to empowering the local talent ecosystem and promoting digital inclusivity through a strategic partnership with the Ministry of Education to enhance Malaysia’s digital competencies via TVET programmes. These initiatives reflect TM One’s commitment to driving Malaysia’s digital transformation, empowering businesses, communities, and the government. TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region TM Global, the Group’s wholesale business arm recorded a positive quarterly growth, with a 4.7% increase in revenue in Q3 2024 to RM787.0 million, driven by the increased demand for international data as well as the expansion of high-speed broadband and 5G infrastructure. It has deployed fibre optic network hubs in Sarawak, helping to bridge the digital divide and promote greater digital inclusion. Recently, TM Global announced the data centre expansion of its Klang Valley Data Centre (KVDC) in Cyberjaya and the Iskandar Puteri Data Centre (IPDC) in Johor to deliver a combined IT load of about 20MW to cater to rising domestic and international data hosting needs. Furthermore, it upgraded its northern edge capabilities to bring content closer to users. These initiatives, along with submarine cable expansion, reflect TM Global’s commitment to meeting the growing needs of global carriers, hyperscalers, and technology providers, while supporting the broader growth of the nation’s digital ecosystem.
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