24 Jul 2021
unifi brings the world’s most prestigious sports competition - Olympic Games Tokyo 2020 - to all Malaysians for free
As one of the official broadcasters of the Olympic Games Tokyo 2020 in Malaysia, unifi is bringing this mega sporting event to all Malaysians for FREE for the entire Games period. Airing from 23rd July to 8th August 2021, viewers will be able to be at the heart of the action, all from the comfort of their own homes via unifi TV and anywhere via the unifi PlayTV app. The 17-day Olympic Games Tokyo 2020 kicks off with the Opening Ceremony on 23rd July 2021. The highly anticipated event with over 200 nations participating will feature 33 sports at 339 events, encompassing 50 disciplines taking place across 42 venues in Japan, making it the first city in Asia to host the Summer Olympic Games twice."As the nation's leading converged service provider, unifi always has the people's interest at heart and we are always committed to providing the best experience to all. So, as the official broadcaster of the Olympic Games Tokyo 2020, we are delighted to offer free broadcast of the Olympic Games for all Malaysians to enjoy. We understand that due to the COVID-19 pandemic, the Olympic Games Tokyo 2020 had to be rescheduled to this year and many, especially sports enthusiasts, felt the setback. Hence we want to ensure that every Malaysian now can tune in and catch the actions of our national athletes competing at the Games without worrying about additional subscription costs. Furthermore, they can enjoy unlimited entertainment at home through our unifi TV and anywhere via unifi PlayTV app," said Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM).Sharing this historic moment with all Malaysians, unifi will broadcast the Olympic Games Tokyo 2020 for free on unifi TV at the comfort of your home via unifi Set-Top-Box or unifi Plus Box and anywhere via unifi PlayTV app at no extra cost, for a worry-free and best viewing experience. Throughout the Olympic Games, unifi subscribers can watch all the 33 sports and 339 events on 13 unifi Sports HD channels as below:unifi Sports 1 HD (Channel 701) to unifi Sports 5 (Channel 705)unifi Sports 6 HD (Channel 709) to unifi Sports 13 HD (Channel 716)Meanwhile, for members of the public without a unifi TV subscription, you can still watch the prestigious Games for FREE on the unifi PlayTV app by downloading the app from Google PlayStore and Apple App Store. Existing unifi PlayTV app users just need to log in to enjoy the Games on the app while new unifi PlayTV app users can simply create an account to watch the Games anywhere and anytime through their mobile devices for free.Through unifi's exclusive suite of offerings for the Home, existing customers will get to enjoy an enhanced unifi experience via value-for-money unifi packages bundles with devices. Customers can add on a unifi Plus Box with just RM20 per month to enjoy the live games in a multi-room. To ensure the best Wi-Fi dead-spot free experience for everyone in the household, customers just need to add on from RM15 per month to get a Mesh Wi-Fi.To help you get FREE unlimited entertainment from the Olympic Games Tokyo 2020, visit https://unifi.com.my/tv/packages/unifi-playtv.html to know about when, where, and how to catch every unbelievable moment of the Olympics actions.
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unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
PETRONAS AND TM DRIVE SUCCESSFUL PRIVATE 5G NETWORK DEPLOYMENT AT PETRONAS LNG COMPLEX BINTULU
BINTULU, 9 AUGUST 2024 – Petroliam Nasional Berhad (PETRONAS) in collaboration with TM inaugurated a Private 5G network at the PETRONAS LNG Complex in Bintulu, Sarawak – signalling further advancements in connectivity and efficiency for the energy industry. The event was attended by Minister of Digital Gobind Singh Deo, Deputy Minister of Digital Datuk Wilson Ugak Kumbong, Sarawak Deputy Minister of Utilities and Telecommunications Datuk Liwan Lagang, and Digital Nasional Berhad (DNB), the nation’s 5G network provider. Following the historic launch of Malaysia's first Private 5G network for enterprise at PETRONAS’ Regasification Terminal Sungai Udang (RGTSU) in 2022, the new Bintulu location is one of four of PETRONAS’ sites installed with the technology. The PETRONAS LNG Complex is one of the world’s largest liquefied natural gas (LNG) plants in a single location with a production capacity of 29.8 million tonnes per annum, and deployment of the 5G network is expected to improve productivity and increase operational efficiency across critical production processes. In his speech, Gobind Singh Deo emphasised the role of 5G technology in the energy sector transformation, saying, “5G is amongst the key technologies that is gaining importance in the energy sector. The technology, which offers ultra-high speed coupled with low latency communication between control hubs, production sites and vessels, helps to streamline the growing complexity in operational activities. Increased use of 5G-enabled intelligent systems such as industrial IoT, drones, robotics, extended reality (XR), and artificial intelligence (AI) enhances operational efficiency and safety. “Energy companies around the world are racing to modernise their operations, and I applaud PETRONAS, TM and DNB for taking the lead in digitalising Malaysia’s energy sector.” Meanwhile, PETRONAS Senior Vice President of LNG Assets Abang Yusuf Abang Puteh said, “PETRONAS is positioning itself at the forefront of the global technological race while meeting the evolving demands of the energy landscape. The integration of 5G with the Internet of Things (IoT), Artificial Intelligence (AI), and automation will streamline workflows, increase productivity by automating data collection, while enhancing safety across all levels.” Amar Huzaimi Md Deris, TM’s Group CEO said, “This private 5G deployment is the next phase in TM and PETRONAS’ long-standing partnership to future-proof its businesses for a sustainable future. Leveraging on advanced technologies like AI, the Enterprise 5G application is expected to yield optimum operational efficiencies for its highly secure reliable connection, real-time monitoring and analytics as well as remote maintenance. “Furthermore, this collaboration will further catalyse digital innovation and industry adoption which are key to ensure business resiliency in the future and this intent is also aligned with TM’s aspiration of becoming a Digital Powerhouse by 2030,” he added. Looking ahead, PETRONAS and TM aim to explore opportunities to transform the energy industry through potentially expanding the distribution of Private 5G networks to newer sites for greater integration and efficiency.
LAPSE OF CONDITIONS PRECEDENT LONGSTOP DATE FOR THE SHARE SUBSCRIPTION AGREEMENT WITH DIGITAL NASIONAL BERHAD
On 10 May 2023, TM filed a Bursa Announcement to notify that the longstop date to fulfil all conditions precedent in the Share Subscription Agreement (SSA) for the subscription of a 20% equity stake in Digital Nasional Berhad (DNB) had lapsed. Consequently, TM issued a termination notice to DNB, effective immediately. Nonetheless, TM looks forward to the next process and discussion with the Government and the industry on 5G participation across Phase 1 (towards 80% service coverage by DNB) and Phase 2 (shift to two networks), as announced by the Government on 3 May 2023. TM is committed to continue playing an active role in the 5G implementation, leveraging its nationwide fibre infrastructure, extensive digital platforms (data centre, edge nodes) and rollout experience. In the meantime, TM customers of Unifi Mobile and TM One will continue to enjoy 5G services and solutions, as the 5G wholesale Access Agreement remains in place. TM is committed to serve as the nation’s trusted partner to grow Malaysia’s overall connectivity and digital ecosystem, including 5G. We are committed to shaping a Digital Malaysia through technology that empowers communities, businesses and Government.
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