23 Jan 2018
Communities in Sri Aman can now enjoy TM’s unifi high speed broadband service
unifi, Telekom Malaysia Berhad (TM) Group’s premier Convergence Communications Services Provider is officially made available in Sri Aman, Sarawak with the recent launch of the high speed broadband service in the area - further strengthening TM’s presence as Malaysia’s Convergence Champion, bringing unlimited experiences, unmatched choices and unbeatable value to more Malaysians.
The launch was officiated by Y.B. Dato’ Masir Kujat, Deputy Home Minister who is also the Member of Parliament of Sri Aman, together with Jafer Sadig Abdul Lathiff, Acting State General Manager, TM Sarawak.
Speaking at the event, Jafer said, “The launch of unifi in Sri Aman signifies our milestone in the deployment of unifi to towns outside the major cities of Sarawak. This initiative directly supports the state’s Digital Economy Transformation agenda and as Malaysia’s Convergence Champion, TM is committed to empower our customers across all segments, delivering an enhanced digital lifestyle to more Malaysians. By making unifi available in Sri Aman, TM does not only reach out to our customers, but also to enable the local communities, particularly here in Sarawak to experience TM’s full suite of offerings. With the speed of 100Mbps, our unifi packages will definitely enable you to do so much more!”
“We are committed to continue empowering a digital lifestyle for all Malaysians by offering comprehensive suite of converged services across all segments – fixed, mobile and nomadic. As technologies evolved, we offer steady reduction in price per Mbps over the years hence increasing our customers’ affordability. For local businesses, TM is excited to be an enabler and accelerator of your business opportunities so your business can grow and expand beyond boundaries. TM as the trusted partner in nation-building initiatives, has been investing in sub-urban and rural areas in addressing digital divide for national interest and we remain steadfast in our role as the country’s key enabler for national communications infrastructure,” Jafer elaborated.
Meanwhile, YB Dato Masir Kujat said, “The unifi service offering in Sri Aman is timely considering the state of Sarawak is currently embarking on digital economy to further propel its economy growth. In order for digital economy to be implemented successfully, the telecommunication infrastructure to support high-speed internet connectivity needs to be made available with the latest fiber optic technology. The network has to be extensive throughout the state not only covering the urban areas but also the sub-urban and rural areas. This is to ensure that the rural communities are not left behind in experiencing the high-speed internet hence reducing the digital gap with their urban counterparts.”
Besides the existing unifi LITE, ADVANCE and PRO plans with speeds of 100Mbps, TM is currently offering unifi edu and unifi ebiz packages specifically for students and e-entrepreneurs. The unifi edu package offers broadband access that comes with unifi wifi at an attractive price to support the development of youth and IPT students with access, which they can utilise to further improve their academic performance, wherever they are at their convenience. Meanwhile, in addressing the needs of key economic drivers such as technopreneurs, as well as to support the local SMEs and start-ups, unifi ebiz pack was introduced with the addition of ICT solution add-ons such as Instaweb, a helpful tool that enables self-built business websites and analytical capabilities to help boost their online businesses.
For unifi customers who wish to remain connected even when outside their home, TM has recently launched ‘i-foundit!’ app where customers can access unifi wifi at over 7,300 unifi wifi hotspots (and growing!) nationwide. The 'i-foundit!' app can be downloaded via Google Play Store or Apple App Store for free.
For more information on how TM can make your life and business easier, visit www.tm.com.my .
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unifi TV service disruption nationwide, service estimated to resume later this evening
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unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
unifi encourages MSMEs to maximise Government Digitalisation Grant and accelerate their digitalisation journey with its suite of digital-first solutions
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