30 Dec 2022
TM's addresses data breach of Unifi mobile customers contact information
Telekom Malaysia (“TM” or “the Group”) has been made aware of a data breach (specific to contact information only) on 28 December involving a limited amount of Unifi Mobile customers’ information.
After investigations, TM has found 250,248 Unifi Mobile customers to be affected in this data breach, constituting both individual customers as well as SMEs. The type of data that was breached involved customer names, phone numbers and emails. No other information was breached.
TM confirms that the breach has been contained and have taken steps to minimise the potential impact to these 250,248 customers. The specific customers affected have been notified. Customers who have not received any notification are not impacted. TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); and the Malaysian Communications & Multimedia Commission (MCMC)).
While additional security measures have been put in place to isolate the risk and protect our customers, we wish to inform that our customers did not experience any service disruptions in this incident.
TM is closely monitoring the situation and is conducting additional assessments. We advise customers to take extra precautions when receiving communications from unknown parties, as well as to secure their online information at all times.
The privacy and security of TM’s customers remain our highest priority and we take such matters seriously. We will continue to strengthen and ensure our data security framework, policies, systems and processes are continuously benchmarked against Bank Negara Malaysia's Risk Management in Technology (RMiT) standard and ISO27001, as well as other global standards to prevent such occurrences.
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TM One-UC Tati collaboration to enhance Terengganu’s tech research and development; enables education equity for students in the state
The Master Services Agreement (MSA) between TM & UC TATI will enable the digital transformation initiatives of this state government university college TM One, the enterprise and public sector business solutions arm of Telekom Malaysia (TM), has signed a Master Services Agreement (MSA) with University College Terengganu Advanced Technical Institute (UC TATI) to provide high speed managed data and Internet services at its Teluk Kalong Kemaman Campus and Kuala Terengganu City Campus respectively, for the benefit and use by the students, lecturers and staff. The partnership, which includes a complete end-to-end package of both Wide Area Network and Local Area Network effectively enables wireless connectivity throughout the campuses, and is part of the Terengganu-based institution's efforts to enhance its digital research and development field, as well as delighting student experiences post pandemic. In particular, TM One’s high-speed Internet services will support the Terengganu Big Data Institute (BDIT) located at UC TATI to conduct research and activities related to public data for the university college and the Terengganu State Government. With this, TM One enables UC TATI to explore new digital technologies such as Cloud-Based Services, Public Data and Disaster Recovery Centres that will enhance student learning as well as potentially serve the local Government and surrounding communities. General Manager of State Sales for TM One, Jamalullail Mohd said, “This agreement symbolises the strong partnership between TM One and UC TATI to provide next gen connectivity services for more contextual teaching and learning experiences to students. The accelerated adoption of digitisation has impacted the lives of Malaysians everywhere, with access to fast and reliable Internet services becoming a necessity in households, workplaces and learning institutions. This collaboration ensures educational equity and equal access to students from all parts of the country and we are pleased to support UC TATI in their transformation.” "This collaboration will also be a catalyst for UC TATI in its digital transformation journey and is among the first steps for us to meet the IR 4.0 revolution. In addition to enhancing our research and development efforts into Big Data and other key technologies, this Internet service will enhance the university's operational efficiency, teaching and learning, and overall student experiences – especially for those who are resident on-campus. Working with TM One enables us to improve our capabilities and the quality of our services in these fields and to bring our institution into the next phase of its growth," explained Professor Dr. Anuar Bin Ahmad, Rector of UC TATI.
TM SUSTAINS GROWTH AND VALUE CREATION MOMENTUM IN 2Q 2026; REVENUE UP 6.8%, DECLARES SECOND INTERIM DIVIDEND OF 7.0 SEN
KUALA LUMPUR, 20 AUGUST 2026 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the second quarter ended 30 June 2026 (2Q 2026), recording a 6.8% increase in revenue to RM2.96 billion compared with the same period last year. The performance was supported by growth across all customer segments and continued traction in convergence, enterprise digital solutions and regional digital infrastructure.The Group maintained resilient underlying performance while advancing its strategic growth priorities. Underlying Profit After Tax and Non-Controlling Interests (PATAMI) increased 4.6% to RM406.3 million in 2Q 2026, supported by resilient core operations and lower net financing costs. On a reported basis, PATAMI stood at RM365.5 million after accounting for costs related to Prihatin and foreign-exchange movements.For the first half of 2026 (1H 2026), revenue grew 4.8% to RM5.90 billion. Underlying PATAMI increased 7.0% to RM842.6 million compared with the same period last year, while the reported PATAMI stood at RM687.0 million. The performance remained encouraging despite significant year-on-year adjustments, including the previously announced 5G capacity write-down and other one-off costs. These costs were specific to the period and non-recurring in nature.These strategic actions taken will strengthen TM’s operating efficiency and support sustainable long-term growth. Backed by its resilient underlying performance, the Group remains confident in delivering its FY2026 guidance and maintaining its commitment to sustainable dividends for shareholders.Reflecting this positive performance and commitment to value creation, the Board declared a second interim dividend of 7.0 sen per share. This brings the total dividend for 1H 2026 to 13.5 sen per share, representing 75% of reported PATAMI, higher than the same period last year.Meanwhile, Capital expenditure (CAPEX) stood at RM555.7 million in 1H 2026, representing 9.4% of revenue, with investments focused on growth initiatives, such as data centre, cloud, GPU-as-a-Service (GPUaas) and access to 5G. CAPEX is expected to catch up in the second half of the year as the Group accelerates planned investments, in line with its full-year guidance.Datuk Amar Huzaimi Md Deris, TM Group Chief Executive Officer, said, “Our overall performance demonstrates how the PWR 2030 strategy is delivering tangible progress across the Group. For consumers, we are strengthening Unifi’s convergence proposition by delivering greater value across broadband, mobile and smart home AI solutions, while making premium content more accessible through Unifi TV, such as the FIFA World Cup 2026™. For enterprises and the Government, we are progressing higher value, “nationally hosted” digital solutions, including cloud, cybersecurity, smart services and AI platforms. At the same time, we continue to strengthen our regional connectivity and data centre infrastructure to capture growing demand from hyperscalers and AI-driven workloads.“Embracing AI and sustainability remain integral to our transformation. Guided by Prosperity, Planet and People, we are ensuring that TM’s growth strengthens business resilience, advances environmental stewardship and enables inclusive digital progress.“We have taken bold but necessary strategic actions in the first half to strengthen TM’s efficiency, competitiveness and profitability in the long run. With the disciplined execution we have continued to demonstrate, coupled with our focus on growing higher-value recurring revenue across all customer segments, we remain on track to deliver our FY2026 guidance and value-creation commitments, including sustainable shareholder returns. These efforts will further reinforce TM’s role as the nation’s digital orchestrator and advance our Digital Powerhouse 2030 aspiration,” he added.Growth Across Business Segments in 1H 2026B2C (Unifi): Revenue grew 5.2% to RM2.91 billion in 1H 2026, supported by stronger adoption of device-bundled and converged offerings across broadband, mobile, content and smart home solutions. The fixed broadband subscriber base remained stable at 3.23 million despite the competitive market landscape, indicating effective campaign execution. Encouraging demand for cloud and cybersecurity solutions among MSMEs through Unifi Business also contributed to a stronger overall Unifi revenue mix. Moving forward, Unifi will reinforce its convergence leadership by strengthening mobile and smart home value proposition; expanding content-led bundles through next-generation TV, building on the FIFA World Cup 2026™ momentum; enhancing customer experience through agentic AI and digital self-care; and expanding digital solutions for MSMEs.B2B (TM One and Credence): Revenue increased 1.9% to RM1.36 billion in 1H 2026, supported by continued demand for connectivity and advanced digital solutions from enterprises and the Government. The Government segment growth was driven by new wins and renewals across cloud, contact centre outsourcing, smart services and cybersecurity, alongside recurring connectivity demand for national strategic projects. The Enterprise segment’s performance remained healthy, supported by connectivity renewals, new data services win in the banking sector and an M2M eSIM project enabling in-vehicle connectivity for a national automotive player. Moving forward, TM One will expand higher-value recurring services across connectivity, cloud, cybersecurity, smart services and AI, further strengthening its role as the trusted digital partner for enterprises and the Government.C2C (TM Global): Revenue rose 6.8% to RM1.55 billion in 1H 2026, supported by sustained momentum across data centre, international data and 5G backhaul services. Iskandar Puteri Data Centre (IPDC) Block 2 has been fully taken up, while the successful landing of the Asia Link Cable in Sedili, Johor, adds another strategic route to TM’s international connectivity. Domestically, TM Global reinforced its role as a key 5G backhaul provider, with more than 9,500 sites deployed nationwide, supporting over 80% network coverage. Moving forward, TM Global will expand its 5G backhaul, submarine cable and cross-border connectivity, while scaling its data centre capacity—including the development of TM Nxera—and GPUaaS capabilities to support growing cloud and AI workloads.
TM delivers double digit revenue, EBIT and PATAMI growth in Q2; on track to achieve its 2022 market guidance
2Q2022 Key Highlights (vs 2Q2021) Increased demand for Internet and Data translated to an 11.8% growth in Operating Revenue, at RM3.09 billion compared to RM2.76 billion Manpower and other OPEX cost optimisation contributed 81.3% EBIT growth, recorded at RM702.7 million PATAMI up 73.0% at RM378.0 million from RM218.5 million, as a result of higher operating profit and lower net finance cost Invested 15.7% of revenue in CAPEX or RM484.5 million in fibre expansion, network upgrades and support systems Free Cash Flow increased 36.4% at RM730.5 million, mainly attributed to increase in revenue and cost optimisation initiatives Interim Dividend of 9.0 sen per share declared with Dividend Reinvestment Scheme applicable (DRS) On track to achieve its 2022 market guidance, TM continues to strengthen core businesses while investing in new growth areas Telekom Malaysia Berhad (TM) has sustained its growth trajectory, delivering an excellent set of financial results across all key metrics for the second quarter ended 30 June 2022, offering converged services and solutions and demonstrating its resilience against increasing competition from other telco and technology players. The Group’s operating revenue grew by 11.8% to RM3.09 billion, compared to RM2.76 billion in the same quarter last year (YoY), on a foundation of strong performance across every customer segment and a sharp increase in revenue from all lines of service, particularly Internet and Data. Optimisation efforts enabled TM to record lower manpower and other OPEX costs, which led to higher Earnings Before Interest and Taxation (EBIT), up 81.3% at RM702.7 million compared to RM387.6 million YoY. Profit After Tax and Non-controlling Interest (PATAMI) was up 73.0% at RM378.0 million from RM218.5 million YoY, on the back of accelerated demand for connectivity, services and digital solutions. The Group applied the 33% Cukai Makmur statutory tax rate accordingly for the current quarter. In addition to Group-wide cost optimisation initiatives, the revenue jump helped drive an increase of Free Cash Flow by 36.4% to RM730.5 million YoY, putting TM in a solid position to make future investments and further reduce debt. TM also declared an Interim Dividend of 9.0 sen per share in line with its policy to distribute yearly dividends of 40% - 60% from its PATAMI. The DRS is applicable for this dividend tranche to provide flexibility to shareholders, enabling participation into the Group’s continuous growth momentum. unifi: Maintaining growth momentum As the leading convergence provider in Malaysia, unifi recorded a 10.3% revenue increase from RM1,272.0 million to RM1,402.6 million in the current quarter, driven primarily by continuous growth of fixed broadband subscribers, which recorded a 14.1% increase from the same quarter last year. unifi continues to innovate the home entertainment landscape, rapidly adapting to consumer consumption patterns through more attractive content that can be viewed both at home via high-speed broadband as well as on mobile devices via the playTV@unifi app. Its growing content ranges from Hollywood to Hallyu, offering variety for everyone. unifi's focus also extended to local SME businesses with the month-long #BelanjaDiSME campaign, as well as the SME Digitalisation Grant (SDG), which provides entrepreneurs with up to 50% savings for internet subscriptions and digital solutions. TM Wholesale (TMW): Leading the charge in positioning Malaysia as a digital hub TMW continues its march to be the nation’s preferred network infrastructure provider and to position Malaysia as a digital hub. Revenue for the current quarter increased by 26.4% from RM585.3 million YoY to RM739.9 million, contributed mainly by higher revenue from data and voice services. TMW’s compelling performance is underpinned by escalating domestic data demand and new deals secured on the international front. It recorded the highest installation for High-Speed Broadband (HSBB) Access in June 2022, driven by mobile network operators (MNOs) and content service provider under JENDELA. TMW also delivered more than 4,500 cumulative 4G and 5G backhaul sites in supporting the MyDIGITAL blueprint for enhanced digital inclusivity nationwide. On the international front, TMW has secured new deals with a US-based hyperscaler and a North Asian digital provider. Simultaneously, its collaborative agreement with Globe Telecom will enable its customers to enjoy superior gaming experiences, a strategic move to expand its business beyond its telco offerings. TM One: Stronger performance amidst market challenges The Group’s enterprise and public sector arm, TM One, recorded an increase in revenue of 4.1% YoY to RM854.6 million, with growth from recurring business across the enterprise and government sectors. Global supply chain challenges and delays, however, continued to impact its operations and subsequent delivery of several customer projects. As the sole local provider for the Government’s MyGovCloud initiative, TM through TM One, is the only hyperscale cloud provider to offer data residency, data locality and data sovereignty for the Malaysian Government and its citizens. This eliminates potential risks from international regulations, policy interventions, or risk of Malaysian data housed beyond Malaysia’s borders. Credence: Spearheading TM’s growth into the digital tech space Responding to the fast-growing market demand for the digitalisation of enterprises, Credence was recently launched to drive greater levels of digital capabilities and technology skills for the Group’s corporate customers. Established as a start-up, Credence is TM’s new cloud and digital services company, focusing on becoming a trusted technology partner to accelerate the digital transformation of large enterprises and the public sector. Leveraging TM’s existing technology partners and new ventures, Credence will also accelerate the Group’s transformation in the digital tech space. Commentary and Outlook from Imri Mokhtar, TM Group Chief Executive Officer “At the mid-point of 2022, our financial performance and results demonstrate TM’s ability to manage our businesses effectively despite the headwinds arising from a challenging and competitive business environment. These results are also a powerful testament of our transformation journey, and our commitment to deliver a sustainable and inclusive Digital Malaysia. “unifi will continue its trajectory to provide converged solutions to both residential and SME customers. unifi Business, specifically, will double down on its efforts to provide new propositions to engage SME customers including promotional campaigns and financing options. “TM One remains focused in enabling the digital transformation of the enterprise and public sectors. Complemented by its global partner ecosystem, TM One continues to make inroads on bespoke solutions engineered and supported by its in-house ICT capabilities. “TM Wholesale is on course to provide a comprehensive suite of advanced wholesale communication services and solutions for both domestic and global fronts. TMW is poised to position Malaysia as a digital hub for the ASEAN region. “As part of TM’s commitment to empower businesses on their digital transformational journey, the Group will also address the digital and tech skills gap through Credence. This new digital services subsidiary will deliver a differentiated advantage for enterprise digital solutions, providing greater and faster time-to-value with customised options for enterprises. “Looking ahead, 5G will level the playing field and move the industry away from network-based to service-based competition. TM welcomes the Government’s call for the industry to take up equity stakes in DNB. 5G will open up and expand the opportunities and growth areas for all of TM’s business segments – consumers, SMEs, enterprises, wholesale as well as digital services. We look forward to rolling out 5G-enabled products and solutions and unlocking value to meet customers’ demands. “As Malaysia’s convergence champion, we believe 5G will strengthen our convergence proposition, and our customers will be encouraged to transition to 5G in the near term. “Ultimately, TM’s growth and differentiation, whether in 5G, fixed broadband or digitalisation, will hinge on creating and offering exceptional customer experience, as we continue on our evolution towards becoming a human-centred technology company.”
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