27 Mar 2026
TM LEADS IN TRUSTED AI AS MALAYSIA’S FIRST TELCO CERTIFIED WITH ISO/IEC 42001:2023
KUALA LUMPUR, 27 March 2026 – TM has obtained the ISO/IEC 42001:2023 Artificial Intelligence Management System (AIMS) certification, becoming the first telecommunications company in Malaysia to meet this standard.
The certification, achieved through its Artificial Intelligence Centre of Excellence (AI COE) and independently validated by SIRIM QAS International, indicates that TM’s AI systems are developed and deployed with rigorous governance, ethical safeguards, and robust risk management. This supports TM’s role as a reliable digital infrastructure and solutions partner providing trusted foundation for organisations to build new AI-driven solutions within clear, auditable guidelines.
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “This certification marks an important step toward strengthening trust as TM continues to advance its AI journey. It assures our customers and partners that our approach is grounded in responsible governance and transparent principles, empowering us to scale transformative AI innovations with confidence and purpose.”
“As the first telco to be certified to ISO/IEC 42001:2023, TM gains a strategic advantage to pioneer structured and safe AI practices, enabling us to guide organisations with greater foresight as the nation advances toward a more innovative and trusted digital ecosystem,” added Amar.
Through this milestone, TM is reinforcing its role as a trusted digital partner, supporting safer, more transparent and well-governed AI adoption across Malaysia’s digital economy. This is in line with its aspiration to become a Digital Powerhouse by 2030.
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TM reinforces commitment for employee welfare & safety; signs new Collective Agreement with NUTE for 2022-2024
Telekom Malaysia Berhad (TM) signed its twelfth (12th) Collective Agreement (CA) last week, on 24 August 2022, with the National Union of Telecommunications Employees (NUTE) for the period of 2022-2024. Consecutively, the CA was also signed between NUTE and TM's subsidiaries, namely Telekom Sales & Services Sdn Bhd, TM Info-Media Sdn Bhd, GITN Sdn Bhd and TM R&D Sdn Bhd. About 8,000 non-executive employees in Peninsular Malaysia and Labuan were covered by this CA. It includes employment enhancements for various terms and conditions, including salary adjustment and cost of living allowances among others. It is also aimed to enhance and boost employees’ productivity and work performance. Representing TM Group for the CA signing was Imri Mokhtar, Group Chief Executive Officer and Sarinah Abu Bakar, Chief Human Capital Officer while NUTE was represented by its President, Mohd Jafar Abd Majid, and Mohamad Farid Mohamad Daud, General Secretary of NUTE. The signing ceremony was also witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM. “The new CA demonstrates TM’s unwavering commitment and strong industrial partnership with NUTE towards the well-being of our employees. Our people – Warga TM, is the impetus behind our achievements, they are the engine driving TM’s performance. It is hoped that the harmonious relationship between both parties will fuel the continuous growth of TM, inculcating a high-performance working culture and realise TM’s aspiration to become a Human-Centred Tech Company,” said Imri Mokhtar, TM’s Group Chief Executive Officer.
TNB–TM EXPAND GREEN ENERGY AND DIGITAL INFRASTRUCTURE FOR CUSTOMER BENEFIT
Tenaga Nasional Berhad (TNB) and Telekom Malaysia (TM) announced a strategic collaboration to strengthen cooperation in green energy solutions while developing smarter, more sustainable, and interconnected energy and telecommunications infrastructure across the country.The exchange of the Memorandum of Understanding (MoU) documents took place on 9 March, aiming to combine the green energy and digital expertise of both companies, in line with the aspirations of the National Energy Transition Roadmap (NETR) and the nation’s digital transformation agenda. The collaboration focuses on sustainable energy solutions, digital technologies, and artificial intelligence (AI) for the direct benefit of customers.TNB–TM Collaboration Expands Solar, EV and Integrated Digital SolutionsTNB President/Chief Executive Officer, Datuk Ir. Ts. Shamsul Ahmad said, “As an initial implementation of this collaboration, we are assessing the potential installation of solar systems at up to 150 TM premises, while targeting the expansion of solar installations to more residential Unifi Home customers annually. Through GSPARX, solar system packages will continue to be enhanced to provide greater value to consumers. In addition, the expansion of electric vehicle (EV) charging station networks is also being planned under this collaboration.“With the expansion of EV charging infrastructure, users will have greater access to convenient charging locations, enhancing both convenience and the overall user experience. TNB also remains committed to supporting NETR to increase the adoption of renewable energy and strengthen the nation’s transition towards net-zero emissions by 2050,” he said.TM Group Chief Executive Officer, Amar Huzaimi Md Deris said, “TM and TNB represent two pillars of Malaysia’s critical infrastructure, and this collaboration reflects our shared commitment to strengthening the nation’s energy and digital ecosystems in a sustainable and future-ready manner. By combining TNB’s leadership in renewable energy with TM’s strengths in nationwide digital infrastructure, connectivity and AI capabilities, I am confident that this partnership will create value for both organisations.” “Aligned with the Digital Powerhouse 2030 aspirations, this collaboration reflects TM’s efforts in empowering digital transformation across key national sectors,” added Amar.The collaboration between TNB and TM focuses on three key areas:Sustainable Energy Solutions:Through its solutions, GSPARX and TNB Electron, TNB will implement green energy initiatives with TM, including solar installations on buildings, bundled solar solutions, and the expansion of EV charging networks. By leveraging digital technologies, these initiatives aim to enable more efficient energy management while encouraging greater adoption of green energy.Advancing Digital Technology:TM and TNB will explore collaboration in digital technology and innovation as part of their joint efforts to strengthen organisational digital capabilities. These initiatives aim to enhance operational efficiency, improve customer experience, and support the development of a more sustainable and resilient digital ecosystem.Strategic ICT Sourcing:Both companies will evaluate more structured approaches to sourcing existing ICT services while ensuring better price alignment to enhance overall competitiveness. This initiative aims to strengthen the supply chain, optimise costs, and enhance long-term digital readiness. Benefits to CustomersUnder this collaboration, customers will benefit from reduced operational costs, access to EV charging facilities at selected locations, and the use of smart digital systems and AI-driven analytics to monitor energy consumption. These capabilities will enable earlier detection of disruptions and faster power restoration, ultimately enhancing the overall customer experience.The relationship between TNB and TM has long been established, including communications network support to major substations, SMS services, and cloud contact centre services, as well as collaboration in green energy programmes.As of 31 December 2025, GSPARX, which was officially established in January 2018, has successfully secured more than 530 megawatts (MW) of rooftop solar projects, supporting renewable energy adoption across more than 3,000 residential and commercial premises. In addition, TNB has deployed approximately 256 EV charging stations nationwide under the TNB Electron brand, providing grid facilities and electrical support for charging operations. These efforts further reinforce TNB’s commitment to delivering integrated and sustainable energy solutions to customers.
TM WELCOMES BUDGET 2027 TO STRENGTHEN MALAYSIA’S DIGITAL ECONOMY AND INCLUSIVITY
Datuk Amar Huzaimi Md DerisGroup Chief Executive Officer, Telekom Malaysia“Budget 2027 provides strong impetus for Malaysia's digital economy and inclusivity, particularly through its focus on improving access to digital infrastructure, wider AI adoption, sovereign AI cloud, enhanced cybersecurity and post-quantum cryptography. We believe these initiatives will strengthen Malaysia's digital capabilities and lay a solid foundation for the country's competitiveness in the region.TM also lauds the Government's continued efforts to strengthen national connectivity and digital inclusivity through the expansion of JENDELA, as well as improved coverage for Orang Asli villages, higher learning institutions and FELDA settlements. The implementation of the SALAM submarine cable will further strengthen connectivity between Peninsular Malaysia, Sabah and Sarawak, while Kempen Internet Selamat supports safer online participation among Malaysians.MSMEs are key drivers of the economy, and TM plays an active role in supporting their digital adoption. We are particularly encouraged by the announcement of Geran Sejahtera MADANI, which will help accelerate business growth among MSMEs and improve livelihoods.We also welcome continued investment in NADI, TVET, Kampung Angkat MADANI and Sekolah Angkat MADANI, alongside the Government's commitment to improving public infrastructure, including schools and hospitals. As an operator of NADI, and through our Jangkau Digital and TM Future Skills programmes, TM sees how digital access and skills can make a meaningful difference to local communities.The extension of green technology incentives is another positive measure. As demand for AI infrastructure and data centres grows, encouraging investment in energy-efficient technologies will be increasingly important to support sustainable growth while minimising environmental impact.As we celebrate 80 years of connecting the nation, we remain committed to supporting these national priorities through our extensive digital infrastructure and capabilities in cloud, AI, GPU, cybersecurity and AI-ready data centres. Guided by our Digital Powerhouse 2030 aspiration, we will continue contributing towards a more inclusive and progressive Malaysia.”
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