27 Mar 2026
TM LEADS IN TRUSTED AI AS MALAYSIA’S FIRST TELCO CERTIFIED WITH ISO/IEC 42001:2023
KUALA LUMPUR, 27 March 2026 – TM has obtained the ISO/IEC 42001:2023 Artificial Intelligence Management System (AIMS) certification, becoming the first telecommunications company in Malaysia to meet this standard.
The certification, achieved through its Artificial Intelligence Centre of Excellence (AI COE) and independently validated by SIRIM QAS International, indicates that TM’s AI systems are developed and deployed with rigorous governance, ethical safeguards, and robust risk management. This supports TM’s role as a reliable digital infrastructure and solutions partner providing trusted foundation for organisations to build new AI-driven solutions within clear, auditable guidelines.
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “This certification marks an important step toward strengthening trust as TM continues to advance its AI journey. It assures our customers and partners that our approach is grounded in responsible governance and transparent principles, empowering us to scale transformative AI innovations with confidence and purpose.”
“As the first telco to be certified to ISO/IEC 42001:2023, TM gains a strategic advantage to pioneer structured and safe AI practices, enabling us to guide organisations with greater foresight as the nation advances toward a more innovative and trusted digital ecosystem,” added Amar.
Through this milestone, TM is reinforcing its role as a trusted digital partner, supporting safer, more transparent and well-governed AI adoption across Malaysia’s digital economy. This is in line with its aspiration to become a Digital Powerhouse by 2030.
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TM WELCOMES BUDGET 2027 TO STRENGTHEN MALAYSIA’S DIGITAL ECONOMY AND INCLUSIVITY
Datuk Amar Huzaimi Md DerisGroup Chief Executive Officer, Telekom Malaysia“Budget 2027 provides strong impetus for Malaysia's digital economy and inclusivity, particularly through its focus on improving access to digital infrastructure, wider AI adoption, sovereign AI cloud, enhanced cybersecurity and post-quantum cryptography. We believe these initiatives will strengthen Malaysia's digital capabilities and lay a solid foundation for the country's competitiveness in the region.TM also lauds the Government's continued efforts to strengthen national connectivity and digital inclusivity through the expansion of JENDELA, as well as improved coverage for Orang Asli villages, higher learning institutions and FELDA settlements. The implementation of the SALAM submarine cable will further strengthen connectivity between Peninsular Malaysia, Sabah and Sarawak, while Kempen Internet Selamat supports safer online participation among Malaysians.MSMEs are key drivers of the economy, and TM plays an active role in supporting their digital adoption. We are particularly encouraged by the announcement of Geran Sejahtera MADANI, which will help accelerate business growth among MSMEs and improve livelihoods.We also welcome continued investment in NADI, TVET, Kampung Angkat MADANI and Sekolah Angkat MADANI, alongside the Government's commitment to improving public infrastructure, including schools and hospitals. As an operator of NADI, and through our Jangkau Digital and TM Future Skills programmes, TM sees how digital access and skills can make a meaningful difference to local communities.The extension of green technology incentives is another positive measure. As demand for AI infrastructure and data centres grows, encouraging investment in energy-efficient technologies will be increasingly important to support sustainable growth while minimising environmental impact.As we celebrate 80 years of connecting the nation, we remain committed to supporting these national priorities through our extensive digital infrastructure and capabilities in cloud, AI, GPU, cybersecurity and AI-ready data centres. Guided by our Digital Powerhouse 2030 aspiration, we will continue contributing towards a more inclusive and progressive Malaysia.”
Orbix International School takes safety seriously by adopting TM R&D’s EWAR
TM R&D assists Orbix International School in adhering to the Standard Operating Procedures (SOPs) with deployment of EWAR towards curbing the spread of COVID-19 virus. Telekom Malaysia Berhad (TM), through its innovation arm, TM Research & Development (TM R&D), further promotes the adoption of digital solutions in the education sector by deploying its Early Warning, Alert & Response or "EWAR" at Orbix International School (Orbix), a private school in Muar, Johor. EWAR is an Artificial Intelligence (A.I) driven contactless temperature screening solution internally-developed by TM R&D. In an effort to digitalise the Standard Operating Procedures (SOPs) outlined for schools, Orbix has installed EWAR Compact, one (1) of EWAR's product categories, within their premise to better facilitate the temperature screenings of their students, teachers and visitors towards curbing the spread of COVID-19 virus. Commenting on the initiative, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "We are honoured to be working with an educational institution such as Orbix to deploy our cost-effective and innovative solution in response to the required safety protocols. This illustrates the flexibility and readiness of education vertical in adapting to the new normal. At TM R&D, we are ever ready to assist businesses and organisations to get back on their feet safely." "We truly believe that deploying the EWAR Compact at schools or any educational institutions can provide students and teachers with a near-normal return to school experience as possible. We hope that this effort can encourage other schools and educational institutions to install EWAR Compact and simplify the adoption of the new SOPs in our battle against COVID-19." EWAR Compact is an AI-driven, one-on-one contactless thermal screening solution with a high accuracy of +/- 0.3℃, fast (~1sec) detection and voice prompt. In addition, AI-based facial recognition capabilities can also be applied with the solution. With EWAR Compact, students and teachers can go to schools with peace of mind, knowing that their schools are using the most effective technology available to safeguard their health. "Besides that, we are delighted to see more schools adopting digital solutions as this will expose teachers and students on how technology can help improve lives through safety. The exposure to EWAR Compact will also help students to experience digitalisation in action first-hand, and witness the benefits of digital adoption even before they enter the workforce. We hope this will help groom an industry-forward talent pool which will subsequently drive the nation's digital aspiration, befitting TM Group's role of the enabler of Digital Malaysia," she added. "Deploying EWAR Compact was a vital step for us as we were looking for the most effective technology available in safeguarding the health of our students and teachers. So far, we have received positive feedback on how EWAR Compact has enhanced the efficiency of temperature taking while simultaneously improving social distancing," said Govindan Nair, Chief Marketing Officer of Orbix Education. "The students especially have shared that they like how interactive the solution is. As we are firmly committed to ensuring the health and safety of our students, it is also important for us to expose our students to how innovation results in real-world solutions," he added. Back in July, TM R&D has successfully installed EWAR Compact at 12 selected schools under the purview of Bangsar / Pudu District Education Office (PPDBP) namely Victoria Institution, Sekolah Menengah Kebangsaan (SMK) Dato' Lokman, SMK Seri Saujana, SMK Desa Petaling, SMK Cochrane, SMK Taman Maluri, SMK Alam Damai, SMK Bukit Jalil, SMK Dato' Onn, SMK (P) Bandaraya, SMK Convent Jalan Peel and SMK Seri Permaisuri. During the early stages of the Movement Control Order (MCO), TM R&D has introduced two (2) main product categories under EWAR, namely EWAR Crowd and EWAR Compact as part of its contribution in the fight against COVID-19. The solution comes with four (4) main capabilities that close the critical loop from detection to containment. It is non-intrusive and has use-cases for both crowd and one-on-one scanning, respectively. EWAR Crowd comes with a dual-camera (thermal and optical) and is designed to conduct a rapid body temperature screening of approximately 10-15 individuals per second simultaneously at high traffic areas. It can easily be deployed in locations with mass traffic flow such as offices, shopping complexes, transportation hubs, universities, schools, tourist attractions, airports, immigration centres, and hospitals. EWAR Compact on the other hand is more suitable for a one-on-one contactless thermal screening. This can eliminate the need of the hand-held temperature taking, which can subsequently improve social distancing and minimise long queues. Both EWAR models have been installed at more than 150 sites across several industry verticals and have gone regional to help keep businesses safe beyond Malaysian shores. The solutions have been installed at the quarantine and treatment centre for COVID-19 cases at Malaysia Agro Exposition Park (MAEPS) in Serdang, large and mid-size office lobbies, hotels, Kuala Lumpur City Hall (DBKL) payment counters, various sales galleries and Gamuda Land construction sites, just to name a few. TM R&D has been growing from strength to strength since 2016, winning seven (7) globally recognised awards over the last two (2) years. Our innovations cut across multiple verticals such as the Smart Retail Analytics and Smart Safety Helmet, all developed internally by local talents in TM R&D. As the organisation continues to expand beyond connectivity and into new value-added digital and smarter platforms, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, please log on to www.tmrnd.com.my. Follow us on LinkedIn (TM Research & Development) for more news and updates.
TM Further Accelerates Its Sustainable Development
TM is pleased to announce the publication of its inaugural Task Force on Climate-related Financial Disclosures (TCFD) report and this significant step underline the Group’s commitment to sustainability, transparency, and responsible business practices, reinforcing its position as a leader in the industry. The TCFD report provides transparency around the financial implications of an organisation’s climate-related risks and opportunities. With this 2022 report, TM is taking a proactive approach in understanding, assessing, and managing climate-related risks and opportunities, which will enable TM to strengthen its risk management practices, drive innovation, and ensure the long-term sustainability of its business operations. TM’s 2022 TCFD report is launched 2 years ahead of Bursa Malaysia’s December 2025 target requirement for public listed companies to align their reporting with TCFD. TM is in alignment with 9 out of 11 TCFD recommendations for the financial year ended 31 December 2022. Bursa Malaysia released this criterion in 2022 as part of its enhanced sustainability reporting requirement. “Towards becoming a human-centred TechCo, we are aware of our role in facilitating Malaysia’s transition towards a low-carbon future. Through this TCFD exercise, we have sought to build upon our existing initiatives and provide a future-focused examination on how climate change will impact our business. These insights will provide an important foundation that will enable us to continually improve our responses to climate change across each aspect of our value chain,” said Razidan Ghazalli, Group Chief Financial Officer, TM who also spearheads TM’s TCFD taskforce. "Our decision to embrace TCFD reporting demonstrates our dedication to upholding the highest standards of environmental, social, and governance practices," said Datuk Imri Mokhtar, Group Chief Executive Officer, TM. "We believe that by being transparent and accountable for our climate-related risks and opportunities, we can create long-term value for our stakeholders, strengthen our resilience, and position ourselves as an industry leader in sustainable business practices,” he further added. Developed in 2022, TM’s ESG Roadmap sets forth a clear vision, commitments, and execution plans across the three pillars of environment, social, and governance. As part of its efforts to combat climate change, TM launched several impactful initiatives aimed at achieving its goal of reaching net zero emissions by 2050. In 2022 alone, significant strides were made, including: Renewable Energy-Powered Data Centres - Three of its core data centres are now powered by renewable energy. This transition to clean energy sources significantly reduces carbon emissions associated with data centre operations. Network Modernisation for Efficiency - By implementing high-efficiency network elements and retiring legacy components, TM ensures that its network infrastructure operates at maximum efficiency. This strategic approach minimises energy waste and aligns with the overall objective of reducing carbon footprint. Energy-Efficient Air-Conditioning Upgrade - In reducing energy consumption, more than 560 conventional air-conditioning units have been replaced with more energy-efficient inverter air-conditioning systems. This transition to energy-saving technology not only contributes to lower carbon emissions but also leads to substantial energy cost savings. By incorporating renewable energy, optimising network infrastructure, and investing in energy-efficient technologies, TM is proactively working towards a greener future. With the ESG Roadmap as a guiding framework, the Group is dedicated to creating long-term value for its stakeholders while minimising environmental impact. Its unwavering commitment to sustainability extends beyond climate action to encompass social responsibility and sound governance practices. TM is committed to advancing its sustainability agenda by accelerating its transformation into a human-centred TechCo, in pursuit of a sustainable future and positive change within the industry and communities it serves. For more details on TM’s sustainability commitments and approach, visit tm.com.my/sustainability.
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