12 Jul 2023
TM Addresses Unifi Customers’ Data Breach
TM confirmed recently of a data breach involving historical Unifi customers’ personal information that includes name, national identification/passport number, and contact details. No financial information was impacted.
The company confirms that the breach has been contained and proactive steps have been taken to protect the data across its platforms. It has sent out notifications to customers informing them of the data breach and to be wary of phishing tactics including online scams, suspicious links and unsolicited phone calls.
TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); & the Malaysian Communications & Multimedia Commission (MCMC)).
TM assures all its customers that its Unifi services remain fully operational with no impact to its users.
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Thank you Malaysia! unifi hits 2 Million customers mark!
unifi celebrates the momentous milestone with exclusive offerings for its customers. unifi as the nation's leading convergence and digital connectivity enabler today announced an exciting milestone of surpassing the 2 million customers mark, attained through the continued support and confidence from its beloved customers nationwide. In celebration of reaching these momentous record, unifi is offering FREE content viewing and connectivity solution as rewards to show their utmost gratitude to all of the customers for choosing and trusting the brand over the years. Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said: "We are celebrating this key milestone because of you, our dear customers. Thank you for your continued support, confidence and trust in unifi. You are the motivation that keeps us striving to constantly deliver the best experience for our customers. As a token of appreciation, we are bringing Olympic Games Tokyo 2020 broadcast on unifi TV to all our customers for FREE. On the other hand, we understand that in this period of time, more people are at home and seamless connectivity experience is critical. Hence, we would like to offer free Wi-Fi optimisation consultancy services from our unifi Elite team to further enhance their internet experience at home. Not to forget, all our existing customers can enjoy the unlimited unifi Mobile postpaid plan at RM59/month with no contract. This is our way of saying thank you for choosing unifi as your digital lifestyle enabler." unifi maintains its convergence leadership with strong and consistent growth in its customer base. Its compelling #unifiyourworld total convergence proposition provides the best customer value for access (Home Broadband solutions and Mobile), unifi TV and lifestyle needs (unifi Plus Box, Mesh Wi-Fi, etc.) – for an improved overall internal experience at home and beyond under a single subscription. WiFi optimisation via the use of Mesh WiFi offered by the convergence package helps to enhance customer experience. unifi also accelerated its Streamyx migration programme to enable more customers enjoy higher speed broadband. "Our mission has always been to fuel the best experience and best value for both consumers and business customers. In this unprecedented time, when uninterrupted connectivity is needed more than ever, unifi has proactively met the target set by the Government under Jalinan Digital Negara (JENDELA). TM via unifi is going all out to expand the connectivity and reach to sub-urban and rural areas supported by the higher number of ports deployed and wider fiber network roll-out as well as via fit-for-purpose technologies under the JENDELA programme to ensure no one is left behind. We have also surpassed our 1Q2021 JENDELA target when we achieved 141% of our commitment, befitting our role as the nation's connectivity and digital infrastructure provider," he added. In celebrating its 2 million customer's milestone, unifi is offering: 1) FREE viewing of the Olympic Games Tokyo 2020 to all existing customers, which will be aired from 23 July to 8 August 2021. Existing unifi customers can enjoy the 33 sports and 339 events on 13 HD channels on unifi TV via set-top-box or unifi Plus Box. Customers without unifi TV subscription can view the games through unifi PlayTV app. 2) FREE home Wi-Fi consultation by unifi Elite team, a team of Internet experts that provide professional assessment and consultation to optimise wireless coverage at customers' premises. This limited-time offer worth RM120 per visit is open for the first 100 customers while customers on the unifi 500Mbps and unifi 800Mbps plans can receive free Wi-Fi consultation until the end of the year. Interested unifi Home customers can book the slot by completing the online form at unifi.com.my/bookunifielite. 3) The unlimited unifi Mobile 99 plan is now offered at RM59 only, which includes unlimited calls, data, and texts, and a FREE 10GB LTE hotspot pass. The no-contract plan is exclusively for Home Broadband customers, while those without any Home Broadband plan with us can subscribe to the plan at the same price with a 12-months contract. As Malaysia's pioneer nationwide broadband provider, unifi has been playing an active role in every moment of their consumers' lives and is committed to continuing this journey. With the trust and support from customers across all walks of life, unifi strives to be the best broadband service provider to all Malaysians. To enjoy these exclusive offerings, visit unifi.com.my/thankyou2million.
TM Announces Upcoming Change In MD / Group CEO
Telekom Malaysia Berhad (TM), is pleased to announce a change in its executive leadership effective 1 August 2023. The change sees Amar Huzaimi Md Deris as the new Managing Director / Group CEO of TM, succeeding Datuk Imri Mokhtar, who completes his 3-year term on 31 July 2023. Currently heading TM's domestic and global wholesale business, Amar is another example of TM's home-grown talent, after Datuk Imri. Beginning his career with TM after graduating in 1998, Amar’s roles have ranged from financial control, internal audit, corporate and regulatory affairs, Group CEO’s office, culminating in his current P&L position at TM Global. His strategic vision, combined with operational experience and grasp of global leading technologies, ideally positions him to steer TM's evolution from a Telco to a TechCo. His achievements have not gone unnoticed, as evidenced by his recognition as one of CPA Australia's 40 young business leaders (2012) and by Capacity Media's 'Power 100' list in wholesale carrier community (2019, 2023). These accolades further attest to his leadership capabilities and the promising future he holds at the helm of TM. Speaking about his upcoming role, Amar said, "Datuk Imri has set the right path for TM, with the strengthened foundation from the turnaround and pursuit of new growth areas – charting the shift from a Telco to a TechCo. I am proud to have been part of that journey; and now, I am enthusiastic to follow through and lead TM to the next level." Datuk Imri expressed his confidence in Amar’s appointment, saying, “Amar is an exceptional TM-grown leader with a proven ability to navigate the business and deliver results. I have full confidence that TM shall attain greater success under Amar’s leadership. I extend my best wishes to Amar, the leadership team and Warga TM as they embark on the next chapter of TM’s growth journey.” The company wishes to extend its gratitude to Datuk Imri for his tenure as MD/GCEO which has seen notable turnaround and growth, and his total of 21 years serving in TM. With the appointment of Amar Huzaimi as the new MD/GCEO, TM is confident it will continue to innovate and grow, building upon its success and further enhancing its role as the enabler of Digital Malaysia.
TM R&D collaborates with Maldives’ leading digital services provider, Dhiraagu to bring ewar to businesses in Maldives
EWAR, A.I. driven contactless temperature screening solution made in Malaysia has now entered the international market Telekom Malaysia Berhad (TM), through its innovation arm, TM Research & Development (TM R&D), is expanding the delivery of its Artificial Intelligence (A.I.) driven contactless temperature screening solution – Early Warning, Alert & Response or "EWAR" – to Maldives. For the expansion, TM R&D is working alongside Dhiraagu, the leading and largest provider of telecommunications and digital services in Maldives, to assist local businesses in resuming full operations while maintaining a safe environment by installing EWAR at their premises. This initiative is set to provide businesses in Maldives and their stakeholders with the confidence for business continuity through the provisioning of the complete solution. Commenting on the collaboration, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "We are excited to collaborate with Dhiraagu to introduce EWAR, a reliable and accurate contactless thermal screening solution to businesses in Maldives. As we are facing an unprecedented period, health procedures to curb the Covid-19 pandemic are universal which is why we believe EWAR serves two main purposes – to provide early warning alerts of high temperature efficiently and to minimise human contacts. We believe other countries can also reap the benefits of EWAR to better face this pandemic. We see this as our first step into showcasing how innovative digital solutions developed by Malaysian talents such as EWAR can assist in the fight against COVID-19 at the global front." "As we are navigating through a new normal, we will continue to introduce smart digital solutions that focus on safety and to help fulfil the digital requirements of businesses. This is befitting of our aim to serve a more digital lifestyle and in line with our support for TM's unique role of enabling a more Digital Malaysia," she added. Harnessing their expertise in digital platforms and digital solutions, TM R&D introduced two (2) main products under EWAR, namely EWAR Crowds and EWAR Compact in April. EWAR Crowds is designed to conduct a rapid body temperature screening of approximately 10-15 individuals per second simultaneously at high traffic areas. The solution is non-intrusive and can easily be deployed in locations with mass traffic flow such as offices, shopping complexes, transportation hubs, universities, schools, tourist attractions, airports, immigration centres, and hospitals. EWAR Compact on the other hand is more suitable for one-on-one contactless thermal screening. This helps to eliminate the need for hand-held temperature taking devices which can subsequently minimise long queues and increase efficiency. Both EWAR products also come with cloud-based software and real-time monitoring app which makes this innovative solution unique. If any visitor entering the premises records a higher temperature, an alert will be triggered and a notification will be sent to the mobile device of the designated person in charge. The system also allows storing of individual temperature reports over a cloud system where it can be accessed remotely for tracking or analysis. "As we all are collectively working towards the same goal, health, and safety of our employees, customers, and communities are given the utmost priority. The EWAR solution has been developed with the highest accuracy for thermal screening. We are delighted to be collaborating with TM R&D to bring this complete solution to local businesses towards ensuring business continuity," said Mahmoud Dasser, Chief Marketing Officer of Dhiraagu. Currently, EWAR has been deployed at more than 150 sites across several industry verticals to provide accurate, hassle-free screening of employees and visitors. The sites include the quarantine and treatment centre for COVID-19 cases at Malaysia Agro Exposition Park (MAEPS) in Serdang, large and mid-size office lobbies, 12 schools, hotels, Kuala Lumpur City Hall (DBKL) payment counters, various sales galleries, Gamuda Land construction sites, just to name a few. TM R&D has been growing from strength to strength since 2016, winning seven (7) globally recognised awards over the last two (2) years. With more than 2,800 IPRs and 1,400 digital assets generated to-date, TM R&D's innovations, all developed in-house cut across multiple verticals such as Telco, Retail, Logistics, Agriculture, Healthcare and Education with safety and productivity as the top priority. As the organisation continues to expand beyond connectivity and into new value-added digital and smarter platforms, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, please log on to www.tmrnd.com.my. Follow us on LinkedIn (TM Research & Development) for more news and updates.
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