12 Jul 2023
TM Addresses Unifi Customers’ Data Breach
TM confirmed recently of a data breach involving historical Unifi customers’ personal information that includes name, national identification/passport number, and contact details. No financial information was impacted.
The company confirms that the breach has been contained and proactive steps have been taken to protect the data across its platforms. It has sent out notifications to customers informing them of the data breach and to be wary of phishing tactics including online scams, suspicious links and unsolicited phone calls.
TM has also reported this matter to the relevant authorities (National Cyber Coordination & Command Centre (NC4); Department of Privacy & Data Protection (JPDP); & the Malaysian Communications & Multimedia Commission (MCMC)).
TM assures all its customers that its Unifi services remain fully operational with no impact to its users.
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unifi introduces: no contract, no rules, no complications - the best of unifi wireless broadband!
Are you a young professional who always on the move? Or are you still looking for a place to finally call home? What if there is a solution for you to stay connected without the mandatories of a permanent address and a contract? Well, you are now set free with unifi! As the premier convergence brand under Telekom Malaysia Berhad (TM), unifi is offering an all new service where you can enjoy seamless and reliable internet solution, the unifi Wireless Broadband. Imri Mokhtar, Executive Vice President, unifi said, “We want to always ensure that our customers get the best experience from unifi. For customers who resides within the unifi LTE coverage areas, this is the perfect solution for you. With this seamless connection, you will be able to experience the lifestyle you wish for. Just download and upload anything that you want. Enjoy uninterrupted video streaming with family or friends. Do your online shopping, read an e-book, or simply stay in touch with a friend, you can now stay online and do so much more all day, at any time. There are no rules and no restrictions. Not limiting you to any which way you want to use your data, unlike others, making this the perfect solution for you.” “Staying true to our promise of 'Life Made Easier', this solution will strengthen unifi’s role as the nation’s Convergence Champion brand. We will continue to deliver our commitment to provide the best converged customer experience to all Malaysians, from all walks of life,” he added. Easy to sign up and with NO CONTRACT, the unifi Wireless Broadband is a plug and play, with no wires, and no hacking as well as no installation required. Catering up to 64 devices, homes with multiple users will be able to experience this new service with total peace of mind. Exclusive via the unifi perfect squad, this unifi Wireless Broadband service comes with monthly 60GB internet data, at only RM83.74 per month (inclusive of GST). As part of the subscription, the wireless router device is only RM599 (normal price: RM1,099) so you can own the device and move with it. Limited to three (3) units per customer, the device comes with a 12-month warranty. As you are not bound with a contract, so there is no penalty and no returning hassle. For high data-users, if the 60GB data is not enough for you, fret not, you can simply purchase top-up from the unifi mobile care application or via online at https://mobile.unifi.com.my/ to enjoy 20GB for only RM40, that lasts up to 90 days! Do look out for TM’s unifi perfect squad coming to your neighbourhood soon to #pasangsekarang (#installnow). They will be offering both the service and device to you; and some exciting freebies may also be in store for the lucky ones! unifi is the one for you to deliver fast and seamless internet experience everywhere and anytime, enabling connectivity on all devices with an easy and worry-free experience. With a wide range of digital solutions, unifi is committed to manifest TM’s promise of ‘Life Made Easier’. For more information on unifi and its products and offerings, log on to unifi.com.my.
TM One Smart City Summit 2022: accelerating the transformation of townships into smart cities through partnership with local authorities
Themed ‘Solutions Built for Citizens’, TM ONE City LEAP Summit is TM’s initiative to support the Ministry of Housing and Local Government's (KPKT) aspirations in strengthening the ‘Liveable Malaysia’ agenda TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) recently hosted the City LEAP Summit 2022, with the aim of boosting smart city execution by local city and municipal councils (PBT). The two-day event, held in Genting Highlands, was the second time the summit was organised, and was attended by a total of 60 participants from 26 PBTs nationwide. Held under the theme of ‘Solutions Built for Citizens’, the summit, which focuses on sustainability and improving the quality of life for citizens, constitutes one of TM ONE’s initiatives to take Malaysia’s Smart City transformation forward by supporting the Ministry of Housing and Local Government's (KPKT) aspirations for a “Liveable Malaysia”. Lined up were curated programmes, aimed at empowering collaboration amongst local authorities to adopt new global trends and accelerate the implementation of smart cities in their respective localities. This event builds on the first City LEAP Summit in 2020, held in Langkawi, prior to the COVID-19 Movement Control Order (MCO). The inaugural event, among others, featured demonstrations of 11 Smart Services use cases on the island managed live from the Integrated Operations Centre (IOC). The 2022 summit was attended by Kamaruzaman Umar, Deputy Secretary General of KPKT who represented YB Dato' Sri Reezal Merican Naina Merican, the Minister of Housing and Local Government, together with several key representatives from the ministry and government bodies including the State Secretary’s Offices (SUK) and State Economic Planning Units (UPEN) from various states. This year's City LEAP Summit provided insights into best practices as well as use cases of effective planning and execution of a smart city with talks by Bapak Setiaji, Chief of Digital Transformation Office, Ministry of Health, Republic of Indonesia who previously was the Head of Jakarta Smart City; and multi-award winning Smart Cities and IoT industry expert, Dr. Mazlan Abbas, who is also co-founder and CEO of FAVORIOT Sdn. Bhd. In addition, the event featured two comprehensive knowledge sharing sessions by Md Farabi Yussoff Md Yussoff, Head of Smart City Unit from PLANMalaysia (Federal Department of Town and Country Planning), and Mohamad Rejab Sulaiman, Vice President, Product & Innovation of TM ONE. They shared their expertise in the smart city standard benchmarks, integrated digital solutions and end-to-end technology for smart cities. In welcoming the delegates, Ir. Ts. Azizi A. Hadi, Chief Operating Officer of TM, said: “The development of a planned, integrated and holistic smart city is both timely and important. It helps to ensure that Malaysia is always in line with the current global urban development. Urban development extends beyond just making the city smarter; we must also ensure that the city leverages technology innovatively and creatively to provide a more liveable Malaysia.” He reiterated that with existing assets of the TM Group, including the widest broadband network infrastructure, submarine cables, telecommunication towers, cloud computing, data centres and cybersecurity, TM One is primed to provide world-class services and more effective solutions to local authorities. Besides that, with its services and solutions aligned with the objectives of the Malaysia Smart City Framework (MSCF), TM One is well positioned to assist PBTs in achieving most of the Smart City standard indicators (ISO 37122:2019). In his opening speech, Kamaruzaman said: “The success of a smart city lies in its implementation and requires coordinated efforts across three layers within the government; namely federal, state and local governments. Nevertheless, the participation of the private sector and industry players are equally important in the smart city ecosystem.” He also highlighted that public-private partnership is one of the most effective platforms to advance smart city implementation, and closer collaboration is needed between all relevant parties to accelerate smart city development in the country. Commenting on the summit, Shazurawati Abd Karim, Executive Vice President of TM One said: “Through this event, we aspire to produce a clear human-centred technology Smart City action plan that can be implemented and driven together between PBTs and TM One this year and beyond. We are passionate and ready to co-create a more comprehensive suite of smart city solutions, providing the best services to the people, supporting the business community while achieving environmental sustainability.” Other highlights of the City LEAP Summit 2022 include: TM One Smart City Solutions showcase throughout the summit including Smart Parking (SPARKS), Smart Street Light System (SLIMS), Smart Surveillance, Smart Water Management, Smart City Dashboard, Fleet Management System (FMS), and many more. The delegates also experienced these end-to-end smart city management and professional services through a mobile app, created specifically for this year’s programme. The Smart City Clinic, where subject matter experts and technologists from TM One had one-to-one sessions with the local authorities to delve into digital transformation action plans and solutions best suited to the needs of their city and community. During the opening ceremony, Kamaruzaman and all delegates also witnessed the signing ceremony of a Memorandum of Understanding (MoU) between Majlis Bandaraya Ipoh (MBI) and TM One for three services - Smart Traffic Analytics & Recognition System (STARS), Mobile Field Workforce (FORCE) and Business Process Outsourcing (BPO). In addition to executing the solutions, TM One will also provide professional and managed services to reduce the challenges encountered by MBI. For more details on TM One’s Smart City solutions, visit https://www.tmone.com.my/solutions/smart-services/smart-city/
TM R&D Celebrates double win at the global TM Forum Excellence Awards 2020
In-house solutions SWIMS and IDEAS+ received global recognition for the Beyond Connectivity and A.I, Data & Analytics categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), added another feather to its cap when they recently bagged not one, but two (2) awards at the prestigious TM Forum Excellence Awards 2020. The awards were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the Beyond Connectivity and Artificial Intelligence (A.I) category, while its Intelligent Network Diagnostic & Expert Advisory System for Service Desk (IDEAS+) solution received the recognition under Data & Analytics category. Since 2007, TM Forum Excellence Awards recognises the world's leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cultural transformation, cross-industry partnering and collaboration, and product and service innovation in AI, data analytics, autonomous networks and cloud native IT. All entries were assessed by a global panel of judges based on the extensive materials submitted. Each year, the judging panels are carefully selected from varied global organisations to ensure a balanced approach and a wholly impartial view. Commenting on the double wins, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is certainly a welcomed surprise and a proud moment for us at TM R&D. We are excited that two of our very own internally-developed smart solutions, deployed in collaboration with Air Selangor and Group Customer Experience at TM have been recognised by global industry experts such as TM Forum. Both solutions are now commercially available domestically and to the global market. We believe TM R&D is on the right track to support TM's Digital Malaysia aspirations and simultaneously accelerate Malaysia to become a digital nation." SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals. These include electric utilities, transportation, smart cities and factory automation, to enable in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves response to weather events such as water level and quality. Based on feedback we received from Air Selangor, with SWIMS, water usage visibility improved by 3,000% and meter reading accuracy improved 10-15% through automation," shared Dr. Sharlene. The TM Forum Excellence Awards also recognises another solution from TM R&D, IDEAS+ which is a one-stop advisory platform deployed at TM's contact centre. Using machine-learning algorithm, IDEAS+ assists the call centre agents to efficiently troubleshoot and resolve various customer issues. The objectives of the project were to reduce Average Handling Time (AHT) at the contact centre when entertaining customer calls, reduce repeated truck roll, increase the accuracy of troubleshooting and escalation as well as to achieve cost-saving. IDEAS+ is an intelligent diagnostic and advisory system for TM contact centre agents to provide predictive guideline as well as troubleshooting steps with more than 95% accuracy. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 15 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
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