30 May 2023
TM BAGS TOP TECH AWARD FOR ITS DIGITAL WORKFORCE SOLUTION
Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM) wins the “Digital-Utilities” Award for its smart workforce management solution known as FORCE at the recent Malaysia Technology Excellence Awards 2023 (MTEA), organised by the Asian Business Review.
This is the seventh award received by TM R&D from MTEA in the last five years, spotlighting its role in accelerating the use of advanced technology and mobile-first approach to spearhead industrial productivity and operational efficiencies as Malaysia transitions into a digital economy.
Through cross learnings from deployment within the TM ecosystem, TM R&D’s advanced analytics software in the FORCE platform measures and reports business performance metrics in real-time. This enables fast-paced businesses to make precise data-driven decisions to improve complex tasks scheduling of large fieldwork teams across geographies that in turn, significantly ease resource planning and operational costs.
Commenting on the achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “In promoting growth mindsets through innovation and capacity-building, TM R&D has been consistently recognised for advancing tech solutions to meet fast-evolving digital needs of today’s competitive businesses. Our work in R&D is helping companies in the region adopt automation and digital solutions in improving workforce productivity and efficiency which translates into reducing cost of doing business.”
“FORCE provides operational efficiencies and first-class customer experience by automating day-to-day tasks of large field teams. It proves to be an indispensable tool not only for its ability to automate functions of a workforce but also in enabling seamless execution of digital solutions. Today, FORCE can be effectively deployed in key sectors such as the Water and Utility Industry, IT Services, Public Services, Manufacturing, Hospitality and Plantation Management,” added Dr. Sharlene.
The workforce management solution is designed to enable the adoption of digitalisation progressively within the organisation’s own growth strategy, allowing it to rapidly reap benefits with minimal costs. Dr. Sharlene concluded, “Winning this award inspires us to create smarter digital solutions in line with TM’s transformation towards becoming a human-centred TechCo and enabling a more Digital Malaysia.”
For more information about TM R&D and its innovations, visit www.tmrnd.com.my or email your inquiry to business@tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
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TM's decision to exit menara KL concession
Telekom Malaysia Berhad ("TM" or "the Group") wishes to clarify that Menara KL ("MKL" or "Tower") is owned by the Government while the operations and maintenance of the tower is granted under a concession. TM via its wholly owned subsidiary, Menara Kuala Lumpur Sdn. Bhd. (MKLSB) had undertaken the concession since 1996. As part of its business transformation programme, TM is focusing its efforts and resources on strengthening its core business of telecommunications and technology. After due consideration on the change in the business nature of MKL, from telecommunications services to tourism and hospitality, TM has decided in October 2021 not to renew the MKL concession and informed the Government accordingly. Subsequently in 2022, the selection process of the new Concessionaire was then taken up by the Government upon which TM was informed on the appointed company to take over the shares of MKLSB and the MKL concession. MKLSB shall continue to operate the concession and ensure the continuity of MKL operations for the Malaysian public, including international visitors. Employees will remain employed with MKLSB under the new Concessionaire for a minimum period of 3 years. This is to ensure their welfare is protected in this transition. In TM’s 3Q 2022 financial announcement to Bursa Malaysia, a reference was made in the subsequent changes to shareholding in MKLSB. TM practices good governance and transparency in our business undertakings to preserve the interest of our customers and stakeholders. TM will provide our full cooperation and disclosures as required by the authorities. Building on our commitment to enable a Digital Malaysia, TM will continue to deliver the best telco and technology services for the community, businesses, Government and industry.
CONSOLIDATION OF TM’S BUSINESS IN MALAYSIA INTO TM TECH TO STRENGTHEN CONVERGENCE LEADERSHIP AND IMPROVE OPERATIONAL EFFICIENCY
Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission. Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team. The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes. Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.” “We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added. “The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.” “We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.
TM SHOWCASES AI AND DIGITAL LEADERSHIP AT ASEAN AI SUMMIT 2025
KUALA LUMPUR, 13 AUGUST 2025 – TM underscored its leadership in driving the country’s AI and digital transformation at the ASEAN AI Summit 2025, showcasing intelligent infrastructure and real-world AI solutions powering sovereign AI, smart cities, and the digital economy. Over the two-day summit, TM demonstrated how its sovereign digital backbone, which includes nationwide fibre backhaul, Cloud Alpha Edge (CAE) and GPU-as-a-Service (GPUaaS), is enabling the next generation of secure, high-performance digital solutions. CAE delivers ultra-low latency cloud services hosted entirely in Malaysia, ensuring data residency, regulatory compliance, and operational resilience, while GPUaaS complements this with scalable AI compute power, allowing organisations to develop and deploy AI models without heavy upfront investment. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said, “As the country’s trusted digital partner, TM is building an inclusive, secure, and sovereign digital infrastructure for communities, organisations and the government sector, advancing both Malaysia and ASEAN’s collective digital transformation. “Beyond intelligent networks, sovereign cloud, and AI solutions, we are mobilising an AI-competent workforce and cultivating a collaborative ecosystem, central to our aspiration of becoming a Digital Powerhouse by 2030. These efforts are key to revitalising Malaysia’s innovation ecosystem and positioning it as ASEAN’s leading digital hub,” Amar added. Applauding Efforts to Strengthen Cloud and Digital Ecosystem The Summit also marked the launch of the National Cloud Computing Policy by Minister of Digital, YB Gobind Singh Deo. On this, Amar said, “TM applauds the Ministry’s efforts to strengthen Malaysia’s cloud and digital ecosystem. As the only Malaysian Cloud Service Provider under MyDIGITAL, we’re committed to building a future-ready cloud environment that accelerates Malaysia’s digital journey, enables the public sector to deliver better services, and supports organisations to grow securely and sustainably. “Through our cloud and digital arm, Credence, we offer secure, sovereign, locally hosted cloud and AI services, including Cloud Alpha Edge and GPU-as-a-Service. These services are housed in TM’s certified data centres across key business zones in Malaysia. By combining 5G, cloud, and AI, we’re providing the power and performance needed for next-generation applications, backed by global security and reliability standards,” Amar explained. From Infrastructure to Intelligence TM’s showcase at the Summit, themed the TM AI Park, highlighted how this sovereign digital backbone is already enabling real-time, data-driven services through impactful use cases: · Sustainability – Smart Urban Forestry uses AI, LiDAR and Digital Twin technology to help city councils monitor tree health, biomass and carbon stock—enabling smarter planning and carbon credit readiness. · Healthcare – eHealth Screening delivers contactless, AI-powered health assessments via camera, while PulseWise provides offline respiratory diagnostics for ambulances and rural clinics—bringing fast, accessible healthcare to the front lines. · Digital Lifestyles – LAILA, a lifestyle assistant, offers personalised nutrition, skin and self-care guidance using AI language and vision models. Edge Gaming leverages TM’s low-latency infrastructure for immersive entertainment and AR/VR training. · Productivity – AI Tourism Assistant generates personalised itineraries through a multilingual chatbot, while NeuraNote automates meeting transcription, summaries and sentiment analysis—boosting workplace efficiency. Beyond technology, TM showcased how it integrates inclusive digitalisation and AI into its community upliftment initiatives, such as the transformation of Kampung Mukut in Tioman Island with enhanced education, livelihoods, and essential services. TM’s Future Skills Programme also equips students nationwide with robotics, coding, real-time data logging and other tools that prepare them for digital futures. By driving these initiatives, TM is ensuring that AI and digital innovation deliver tangible benefits—uplifting communities, empowering organisations, and strengthening public services across Malaysia. To learn more about how TM’s intelligent infrastructure and sovereign AI platforms are shaping a smarter, safer, and more connected nation, visit www.tm.com.my.
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