17 Mar 2022
Statement from TM on Government's decision to retain Single Wholesale Network (SWN) for 5G
1. TM welcomes and supports the Government's decision to continue with the Single Wholesale Network (SWN) model for the deployment of 5G in the country. We believe this reflects the national aspiration for an inclusive digital Malaysia.
2. The SWN model reflects the shared responsibility to meet the collective objectives of 5G for Malaysia:
- Telcos to focus on investing and developing innovative 5G products and solutions for end customers.
- DNB shall focus on network-build towards faster rollout of coverage and capacity in a cost efficient manner. TM will continue to provide the fiber backhaul as committed in the signing of the agreement with DNB on 16 Dec 2021. This is another example of public-private partnership in the rollout of critical telecommunications infrastructure to boost economic development and enhance the well-being of Keluarga Malaysia.
3. We look forward to rolling out 5G-enabled products and solutions to our unifi and TM ONE customers. As such, we are currently undertaking internal customer and network trials to bring an improved convergence proposition of fiber plus 5G services to our unifi and TM ONE customers. This is subject to finalising our wholesale agreement with the DNB.
YOU MAY ALSO LIKE
TM R&D’s Customer-focused innovations recognised at the Malaysia Technology Excellence Awards
In-house smart solutions for Fixed Wireless Access connectivity and customer experience platform for frontliners awarded under “Connectivity-Telecommunications” and “AI-IT Services” categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two awards at the Malaysia Technology Excellence Awards 2022, organised by the Singapore Business Review. The Malaysia Technology Excellence Awards spotlights exceptional companies who are technology disruptors that boosts Malaysia’s economy. TM’s Fast Internet for All (FIRA) solution was bestowed the award under the “Connectivity-Telecommunications” category, while TM’s Single Platform on Intelligent Customer Experience (SPICE.ai) won the award in the “Artificial Intelligence (AI)-IT Services” category. Commenting on these awards, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “I couldn’t be prouder of my team as these awards reflect their commitment to meet the fast-evolving digital needs of today’s customers and strengthen our position as a research leader in these fields. This recognition also reaffirms our efforts in building smarter digital ecosystems to facilitate the ease with which Malaysians can embrace a more digital lifestyle, while also bringing progress to the nation.” FIRA was introduced as a way to support the government in providing Malaysians with quality access to digital connectivity nationwide. Aimed at offering better internet service to underserved communities, FIRA uses Fixed Wireless Access (FWA) technologies to improve connectivity in rural areas across Malaysia. Since its first deployment in Malacca back in July 2020, the solution has demonstrated promising success in improving download and upload link speeds compared to other broadband services. The solution has since been implemented at a rural school in Selangor and at Pusat Komuniti Desa sites under the Ministry of Rural Development. It has also supported an IR4.0 use case in Terengganu. “FIRA is formulated to address two common issues: coverage and speed. The solution is capable to deliver connectivity up to 50Mbps within 5-8km range, compared to a traditional 4G cell within 1km range. Furthermore, with its quick deployment procedures, FIRA can help mitigate customers’ connectivity concerns in a cost-effective and timely manner,” shared Dr. Sharlene. SPICE.ai, on the other hand, aims to assist frontliners in their daily task of addressing customer service enquiries and requests. Dr Sharlene explained, “SPICE.ai consists of multiple components that cover different parts of an existing customer experience system. By integrating these components, frontliners gain a more holistic view of each customers’ profiles. The solution then implements real-time analytics to improve customer experience, giving frontliners the right information at the right time which allows them to deliver a better experience to customers.” This analytics system has been deployed nationwide for nearly two years and becomes the primary touchpoint for more than 5,000 TM frontliners in most customer interactions across multiple channels. The performance of SPICE.ai has proven to be reliable and seamless even when integrated with more than 20 existing, standalone systems and was still able to relay the processed information through one single platform, on top of providing analytics and advisory. Established in 2001, TM R&D is the innovation arm of TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are developed in-house and cut across multiple industries such as Utilities, Retail, Agriculture, Healthcare and Education, with safety and productivity as its top priority.
Yayasan TM issues two requests for proposal (RFP) for Muzium Telekom Kuala Lumpur Transformation Plan 2022 - 2024; seeks interested parties to apply
Request For Proposal (RFP) On Food And Beverage (F&B) Operator At Muzium Telekom, Kuala Lumpur Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), today has issued a Request for Proposals (RFP) seeking multiple partner organisations to be part of Muzium Telekom Kuala Lumpur Transformation Plan 2022 - 2024. YTM launched The Muzium Telekom Transformation Plan with the objective to placemake the 94-year-old heritage building as an engaging public space, for education, entertainment and monetisation opportunities. "We are calling on many experts and practitioners to join forces with us in the spirit of collaboration and creativity, to curate programmes, services, activities or events that can help us to reimagine and transform Muzium Telekom as a placemaking public venue that is vibrant, educational and inclusive to everyone," said Izlyn Ramli, Director of Yayasan TM. "As the economy has opened up, public spaces and museums are seeing an increasing number of visitors looking for iconic venues and engaging activities. Muzium Telekom's differentiation is through the marriage of technology and arts, where digitalisation plays a significant role, in line with our TM Group vision as a human-centred tech company and the enabler of Digital Malaysia. YTM will continue its ongoing mission to preserve and celebrate the nation's arts, culture & heritage, as well as supporting community sustainable livelihoods by placemaking Muzium Telekom into an engaging public digital arts space with future-forward immersive museums' exhibits and various community and micro-SME (such as retail and F&B) programmes," she added. Since 1994, Muzium Telekom also known as Muzium Telekomunikasi Negara, has been showcasing the history and evolution of telecommunications in Malaysia. Befitting the times, YTM aims to reinvigorate this beautiful historic building as an engaging hub that connect the dots across the many facets within the TM Group and beyond, to include the industry and overall ecosystem. Within TM Group, it aims to showcase talents from Multimedia University (MMU) students, alumni and faculty in digital, creative and cinematic arts as well as TM's heritage and innovation in telecommunications. Concurrently, this is extended to the rich ecosystem of collaboration partners in the same fields. In 2018, YTM launched the Telegraph Museum, Taiping graced by HRH the Sultan Perak, Sultan Nazrin Muizzuddin Shah. This unique and niche museum features the history of the country's telegraph communications system including its maiden breakthrough in Taiping, Perak and how technology has contributed to the development of the nation. Both Muzium Telekom Kuala Lumpur and Telegraph Museum Taiping aim to be key resources for students, researchers and the communities to deepen their understanding on the complex telecommunications industry and how it has contributed to both nationbuilding and the world telecommunication history. YTM is calling for interested parties to participate in two (2) RFPs issued earlier. Details are as follows: 1) Request For Proposal (RFP) On Food And Beverage (F&B) Operator At Muzium Telekom, Kuala Lumpur YTM is seeking F&B companies who are capable to manage end-to-end F&B outlets' operations at Muzium Telekom KL. The scope will be covering F&B outlets' concept (inclusive design & build), compliance to heritage building guidelines, F&B business model and operations. There are TWO (2) F&B outlets available at Muzium Telekom whereby the interested party can choose to operate F&B outlet 1 that is located at the corner lot in the front of main road or/and F&B outlet 2 which located in the courtyard of museum. These share a common kitchen located next to outlet 2. 2) Request Of Proposal (RFP) For The Appointment Of Museum Operator (Service Provider) For Muzium Telekom Kuala Lumpur And Telegraph Museum Taiping YTM is seeking proposals from firms / consortiums or interested qualified parties with experience in the museums / galleries / arts and culture / tourism or related experience industries to be The Museum Operator (Service Provider) for Muzium Telekom Kuala Lumpur and Telegraph Museum Taiping; and implement The Muzium Telekom Transformation Plan 2022-2024 By the year 2024, YTM hopes to complete the new museum experience built on the theme of "Art & Technology: Future Forward", providing access to a variety of experiences that educate, inspire and engage the public with telecommunication technologies and innovations. The new Muzium Telekom will unveil more than 27,000 sq ft of completely reimagined spaces, including its National Telecommunication Gallery, Digital Art Gallery, Museum Black Box Theater, Museum Cafe & Restaurant, Kids Discovery, Thematic Exhibition Rooms and many more. The RFPs can be downloaded at https://bit.ly/museumoperator or https://bit.ly/RFPmuseumcafe. The deadline for submitting proposals for Food And Beverage (F&B) Operator is 16 September 2022 and Museum Operator (Service Provider) For Muzium Telekom Kuala Lumpur And Telegraph Museum Taiping is 20 September 2022. YTM looks forward to all proposals and wishes participants all the very best in making these aspirations a reality for the community and the city.
TM data centres now powered by clean energy
TM secures Green Electricity Tariff (GET) from TNB for its KL, Cyberjaya and Johor Bahru data centres, adding to their Green Building Index (GBI) and Leadership in Energy and Environmental Design (LEED) certifications Customers of data centre services provided by Telekom Malaysia Berhad (TM) will now be able to accelerate their sustainability journey, with the Group recently securing Green Electricity Tariff (GET) from Tenaga Nasional Berhad (TNB) for three (3) of its data centres. The data centres comprise the Klang Valley Core Data Centre (KVDC) in Cyberjaya, Iskandar Puteri Core Data Centre (IPDC) in Johor Bahru and KL City Data Centre (CTDC) in Brickfields. This adoption of green energy supply complements the data centres’ Green Building Index (GBI) and Leadership in Energy and Environmental Design (LEED) certifications obtained previously for their efficient energy use, further cementing TM’s commitment towards reducing carbon emission and impact on the environment. GET is one of the Government’s initiatives to provide Malaysian consumers the option to use green electricity coming from renewable energy supply as the country moves towards achieving net-zero Greenhouse Gas (GHG) emissions by the year 2050. GET subscribers are supplied with electricity coming from solar and hydro generators instead of fossil-fuel based. Imri Mokhtar, Group Chief Executive Officer, TM said, “The largest source of carbon emission worldwide is from electricity generation as well as heat management, and data centres use significant amounts of power to run the IT and Cloud workloads. This indirectly contributes to high level of carbon emission as the electricity typically comes from fossil fuel-based energy supply. With this clean electricity, we will substantially reduce the impact our data centres have on the environment, while continuing to enable our customers, from large enterprises, the public sector or global hyperscalers, to enjoy the convenience, stability and security of our data centre services. “For our data centre customers who are conscious of the green efforts in their business operations, GET fulfills this need, enabling them to deliver their products and services in a greener manner to their end customers. This green initiative by TM will provide a total energy saving of 27 million kWh per year, which is equivalent to a total carbon emission of 19,134 metric tons,” he added. “To put that into perspective, this is comparable to the amount of electricity used at 3,476 homes for a year, or 9.7 million litres of petrol consumed by the average automobile.” The adoption of GET is the latest among the Group’s various initiatives under the Environmental pillar of its Environmental, Social and Governance (ESG) commitment. Mindful of its responsibilities towards environment conservation and climate impact, the Group has included sustainability factors in all its operations in addition to running nature preservation activities via its foundation, Yayasan TM. In promoting sustainability, TM remains steadfast in its ESG commitments. For Environmental, the Group will progressively cut down emissions by 30% in 2024, 45% by 2030 and achieve Net-Zero emission by 2050. On Social, TM is set to provide access to high-speed internet to at least 70% of premises nationwide. The Group promotes gender diversity in decision-making roles by having a minimum of 30% women on its Board of Directors and in Management. Under Governance, TM will continue working with the Malaysian Anti-Corruption Commission (MACC) to uphold its zero-tolerance to any form of corruption and maintain the highest standards of corporate governance.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!