16 Jan 2022
Statement for Enquiries on unifi Mobile 5G
We have received enquiries on when 5G will be available to our unifi Mobile customers. We would like to thank everyone for their excitement and support as we welcome this new era of unifi Mobile.
Our goal is to provide unifi Mobile customers the best 5G experience we can offer. As such, we are currently doing extensive internal testing on our 5G service. At this point of time, we are unable to provide the actual date for customer trials.
Watch this space for the latest updates on unifi Mobile 5G!
YOU MAY ALSO LIKE
TM lauds the government’s national recovery plan; stays committed to serve customers
Telekom Malaysia Bhd (TM) lauds the Government on the announcement of the National Recovery Plan which outlines the four-phase exit strategy and conditions for Malaysia to overcome the socio-economic impact of the COVID-19 pandemic. TM is fully supportive of the recovery plan that is anchored on three conditions – the number of daily cases reported, the medical healthcare capacity (ICU) and the national vaccination rate. Commenting on the announcement, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said: "We welcome the clarity provided by the Government on the National Recovery Plan. It is indeed a necessary response to the serious economic and social impact of the coronavirus pandemic. We hope that through the effective implementation of this plan, the nation will be able to emerge from the COVID-19 pandemic to a reasonable level of normality by year end, revive the economy and place the country on a new growth trajectory." "TM as an essential services provider continues to ensure Malaysians remain connected in the safety of their homes and that all our customer support services remain in operation throughout each phase of the recovery plan. As the enabler of Digital Malaysia, TM is committed to playing our part to support all our customer segments across homes, businesses, industry as well as the public sector with connectivity and digital infrastructure and solutions towards economic recovery. All of us at TM pray for the safety and health of all Malaysians nationwide; stay safe and ensure that we get vaccinated - together may we return stronger," he concluded. TM is taking proactive measures in its operations to ensure homes and businesses stay connected; strictly adhering to the Standard Operating Procedures (SOPs) and guidelines set by the National Security Council (MKN). TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Service installation and restoration activities remain available for customers with SOPs in place to ensure the safety of both TM personnel and its customers. TM customer care lines remain open. Additionally, customers are encouraged to utilise our 24/7 self-serve digital platforms for service registration, service diagnostics, account-related enquiries as well as payment. TM supports the National Immunisation Programme and encourages Malaysians to register for vaccination to ensure the country can achieve herd immunity. TM also runs its own internal vaccination drive and thus far, 65% of Warga TM has registered. TM will also be running an internal campaign to rally its TM Volunteers by participating in the Malaysia Vaccine Support Volunteers (MyVAC) programme for The Special Committee On COVID-19 Vaccine Supply (JKJAV) to assist with the vaccination process at Vaccine Delivery Center (PPV) locations across the country. TM is also offering its suitable venues nationwide for PPV, drive through and mobile unit stations. Today, its Multimedia University Melaka campus begins its operations as a PPV facility for JKJAV. TM also connects PPVs nationwide with internet access services to enable the frontliners, medical teams, volunteers as well as members of the public to stay connected during the vaccination process. More than RM8.0 million has been channeled for nation building initiatives to date; in terms of medical and non-medical humanitarian aid for communities in need during the pandemic. Most recently, TM has also set up Tabung Solidarity COVID-19 TM as a continuation of the employee donation drive last year, which has already raised and disbursed RM800,000 to various causes. Thus far, TM Board members and Warga TM have pledged another RM600,000 for the fund through voluntary salary and allowance deduction. The contribution is matched by the company to total RM1.2 million to date. The donation will be channelled to the government's Akaun Amanah Bencana. TM also continues to support the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK and MYBAIKHATI. TM reiterates its commitment to ensure the safety and health of customers and Warga TM with special working arrangements implemented and enhanced SOPs towards business and customer service continuity. The Company will continually monitor for developments on the ongoing situation, adhere to the SOPs under the specific phases detailed out by MKN and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance.
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services. TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
TM R&D Continues its award winning streak at the World Communication Awards 2020
The Company’s internally-developed smarter digital solutions for IoT of Water and energy management received global recognitions for innovation. Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two (2) awards at the prestigious World Communication Awards 2020 organised virtually in London, United Kingdom. The awards, the fourth and fifth received by TM R&D this year, were conferred to TM R&D for its innovative solutions namely Smart Water Integrated Management System (SWIMS) under the IoT Innovation Award category while Enterprise Energy Management System (EENT) received the recognition under the Data Innovation Award category. Commenting on the milestone achievement, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "This is indeed a proud moment for us at TM R&D. For our internally-developed smart solutions to be recognised at the World Communication Awards, it is indeed a huge encouragement for us to further strengthen our position as the leader in research, development and innovation field. This double win is a remarkable feat and my heartiest congratulations to everyone in the TM R&D team who has put tremendous efforts in providing the best for our customers and partners." "In addition, we will continue to innovate with purpose and introduce smarter digital solutions that will enhance and transform lives and businesses while simultaneously supporting TM's aspirations and unique role as the enabler of Digital Malaysia.," she added. In the global telecommunications industry, the World Communication Awards are the most revered mark of achievement. For over 22 years, the awards have recognised innovation excellence in global telecoms companies and attract hundreds of submissions annually. SWIMS is an Internet of Water (IoW) solution, essentially doing for water what Internet of Things (IoT) does for various other industries and verticals such as electric utilities, transportation, smart cities and factory automation. It enables in-depth, new insights into the operations and the right tools to act on those insights. "SWIMS offers end-to-end smart water management that improves non-revenue water management. It optimises the repair and replacement of ageing water infrastructure as well as improves responses to weather events such as water level and quality. The solution has now been commercially-deployed, bringing real innovation to the public," shared Dr. Sharlene. Another recognition received by TM R&D at the World Communication Awards was for EENT. It is a universal internet of energy management solution developed as an agnostic platform to cater for all types of IoT devices, system designs, geographical demand, multi-tenancy or budgeting, with its backend connected to an in-house IoT hosting platform. "EENT offers a seamless end-to-end smart energy monitoring system that improves energy management, optimises energy use as well as improves response to energy saving plan. It adopts big data architectures and analytics technologies, turning the data challenge into an opportunity and ultimately driving revenue, profit or cost reduction," she revealed. Established in 2001, TM R&D is the centre of innovation for TM Group focusing on innovations that enriches humanity and bring progress to nations. Growing from strength to strength since 2016, TM R&D has won 19 globally recognised awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to-date. TM R&D's innovations all developed in-house cut across multiple verticals such as Utilities, Retail, Agriculture, Healthcare and Education with safety and productivity as the top priority. As TM R&D continues to expand beyond connectivity and into smarter digital ecosystems, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, they can be contacted at business@tmrnd.com.my or log on to www.tmrnd.com.my or follow them on LinkedIn (TM Research & Development) for more news and updates.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!