19 Jul 2024
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services.
TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
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unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments. The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently. "The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi. "In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone." unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere. The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services. The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you. To learn more about the latest unifi offerings, log on to unifi.com.my
TM-Fiberhome launch innovation lab, emphasising value creation and human capital development
CYBERJAYA, 17 November 2023 - TM, Malaysia’s leading converged telco and technology company, and FiberHome Telecommunication Technologies Co., Ltd. (FiberHome), a global networking and telecommunication equipment provider based in China, have launched their innovation lab under the latest joint strategic partnership programme. The collaboration extends across Research & Innovation, Co-creation & Commercialisation, and Human Capital development. Today marks a significant milestone with the establishment of the TMDA-FiberHome Innovation Lab, which aims to capitalise on the capabilities of both organisations. The lab will serve as a hub for advanced research opportunities, product showcases and the latest technology demonstrations, providing a valuable reference and benchmark for industry advancements. The launching ceremony was officiated by Dato’ Zainal Abidin Putih, Chairman of TM and Mr. Lu Guoqing, Chairman of China Information and Communication Technologies Group Corporation (CICT), FiberHome’s parent company. Commenting on the collaboration, Dato’ Zainal Abidin said, “In enhancing the effectiveness of our digitalisation efforts, I am pleased to share that this partnership will include cross-border knowledge exchange encompassing talent best practices, competency frameworks, as well as technical training and certifications for our workforce and the local industry.” While Mr. Lu Guoqing expressed, “FiberHome is proud to align with TM in this collective journey facilitated by the TM Digital Academy platform. The inauguration of the innovation lab marks a promising beginning, and we are optimistic about the success of this collaboration. We look forward to further synergies and fruitful achievements in our ongoing partnership with TM." The strategic partnership programme between TM and FiberHome began in 2015 through the signing of a Memorandum of Understanding, subsequently renewed in 2021. Its collaboration with Multimedia University (MMU) resulted in the establishment of the Industry Talents Development Programme called iCadet, providing scholarship opportunities under Yayasan Universiti Multimedia (YUM) and local development via transfer of technology with Bumiputera vendors. Building upon this initiative and in alignment with TM’s transformation journey into a human-centred TechCo, the collaboration now seeks to further enhance TM's digital talent ecosystem. This includes best practices in talent competency, the development of professional competency framework, technical training and certifications for digital transformation, and cross-border knowledge sharing on new technologies.
Unifi TV Launches Original Content
Kuala Lumpur, 23 October 2023 – Unifi TV today launched Unifi TV Originals, its own original production to provide greater diversity and valuable content to its viewers. The series and movies line up are locally tailored to satisfy Malaysian viewers which include urban legends, folklore stories and social issues familiar to Malaysians. Customers will be able to enjoy Unifi TV Original series and movies starting with the first series of “Nak Dengar Cerita Hantu?” directed by Sabri Yunus and written by Sophillea. This is an 8-episode series of Malaysian urban legends and folklore tales passed down through generations. The casts featuring renowned local talents such as Namron, Beto Kusyairi, Nora Danish, Uqasha Senrose, Elizabeth Tan, Sean Lee, Thanuja and more will ensure the series remain a true Malaysian affair. Catch the premier of the series on 27 October 2023 with new episodes every Friday at 9.00pm, exclusively on DEGUP (Unifi TV channel 120). Viewers who missed the 9.00pm time slot, will be able to catch the episode through Unifi TV’s Catch Up feature. The series can also be streamed over the Unifi TV app. Anand Vijayan, TM’s Chief Commercial Officer and Executive Vice President of Unifi said, “We are excited to launch our Unifi TV Originals on DEGUP channel. These original productions allow us to compete with other content platforms and providers, offering diverse content to our viewers. This will also create opportunities to the local entertainment industry to showcase their work.” Partnering with local production houses; Golden Adventure Creative (Nak Dengar Cerita Hantu?), NS Star Sdn. Bhd. (Gemersik Berbisik series) and Nuansa Sdn. Bhd. (Bara Jiwa series) with well-known directors and cast like Sabri Yunus, Osman Ali, Amorizan, Elisya Sandha, Ezzrin Loy, Yasmin Hani and many more, Unifi TV aspires to produce high-quality and exciting content, for its viewers through Unifi TV Originals. “The rest of the original series spanning action, horror and thriller genres will be released in the next 12 months. Working with experienced talents in the industry will ensure the delivery of top-quality drama series and movies and we hope that this produces the best content for our Unifi TV subscribers while supporting development of the local entertainment industry,” concluded Anand. To find out more about Unifi TV and its current offerings, visit https://unifi.com.my/tv.
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