21 Apr 2022
unifi business unveils ecommerce & cloud solutions to accelerate MSME digital adoption
unifi Business Suite now includes eCommerce Hub, Cloud Storage, and Cyber security providing MSMEs the convenience, security, and tools to grow their business in the digital era
unifi Business recently unveiled exciting new features in its suite of solutions for Malaysia's Micro, Small and Medium Enterprises (MSMEs), which would enable them to upscale rapidly and accelerate their digital business transformation. Offering a unified ecosystem of consultation, connectivity, digital solutions and specialised services, unifi Business aims to secure its position as the preferred digital partner for MSMEs as the sector recovers from the effects of the pandemic.
Established as a one-stop centre for all business needs, the unifi Business suite now includes:
- unifi eCommerce Hub: Designed to connect and maximise growth opportunities seamlessly, this solution offers a single and integrated platform, with an easy-to-use interface. Entrepreneurs can sync their offline and online sales channels, manage product inventories, orders, monitor sales and revenue, as well as manage social media enquiries. They can even build interactive websites with live chat and built-in online payment features.
- unifi Cloud Storage: To help businesses manage the often tedious task of storing valuable information, this solution brings flexible, safe and scalable data storage. It also provides access for multiple users and secured encryption for better business productivity. Hosted locally at TM's Green Data Centre certified facilities, unifi Cloud Storage provides a secure home for important files and information so businesses can focus on growing and being profitable.
- Cyber Security solution: To assist MSMEs in securing their business against cyber threats, this easy-to-deploy and straightforward-to-manage solution allows them to get on with the important stuff – like generating revenue and growing business. Supported by a world-leading cyber security provider, the solution protects important things that matter to businesses regardless of IT skill level, providing "Always On-Security for Always-On Businesses". It will be available for subscription starting 22 April 2022 onwards.
- unifi Business Club (uBC): All unifi Business customers will enjoy member benefits of the uBC, which include access to relevant and current content at its portal (https://ubc.unifi.com.my). Here, they can find insightful and inspiring content such as webinars, talk shows, live chats, events, business tips and articles to help them navigate the business world. uBC members will also enjoy access to financial assistance, productivity boosters, digital marketing platforms, tools and community engagement programmes that are tailored to a variety of business needs.
Commenting on the new suite of offerings, Mohamad Yusman Ammeran, Head of SME Segment, unifi said, "MSMEs form the backbone of our economy and they need to take timely advantage of the digital boom, which presents an ideal opportunity to navigate towards more sustainable growth. Digitalisation done right is the way to go: unifi Business is primed to help them get back on their feet, come back stronger and achieve positive gains through its innovative digital solutions."
According to industry analysts, building a strong digital presence is critical in today's connected era, the lack of which accounts for the failure of many MSMEs during the pandemic. To stay competitive, businesses need to make their products and services offering available online and participate in the burgeoning local and regional eCommerce market.
Yusman added that unifi will be with MSMEs, guiding them on their digitalisation journey. "Our certified unifi Business Consultant team is another testament to our commitment to serve MSMEs. They are certified with the International Certification for Digital Literacy (ICDL) and will offer continuous support and guidance," said Yusman. "Our multiple business solutions for MSMEs demonstrate TM's support for the Government's initiatives, such as JENDELA and MyDIGITAL, and are aligned to the Group's role as the enabler of Digital Malaysia."
Domestically, Malaysia's eCommerce value soared by 22% to RM801bil in 2021 after registering an income of RM658bil in 2020 for the period of January - September, according to the latest data from the Department of Statistics Malaysia (DOSM). As MSMEs represent 97.4% of overall business establishments in the country, they play a significant role in strengthening Malaysia's digital economy growth.
In addition to the digital solutions, MSMEs can now enjoy up to 50% savings or get a RM5,000 matching grant, as part of the Pelan Jana Semula Ekonomi Negara (PENJANA) initiative announced by the Government in 2021. This is an opportunity for MSMEs to increase their productivity while reducing their operating cost.
For more information on unifi Business Solutions and MSME Digitalisation grant offerings, please visit www.unifi.com.my/business/smegrant.
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TM Demonstrates Commitment to Long-term Value Creation and Nation-Building at its 40th AGM
KUALA LUMPUR, 27 May 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) demonstrated its firm commitment to delivering long-term value creation while enabling inclusive digital progress for the nation. TM returned approximately RM1.5 billion in value, benefiting various stakeholders through dividends and contributions that supported national socioeconomic progress. At the same time, TM prioritised strategic investments in business growth, community development, social impact programmes, and employee development, further generating a multiplier impact on the broader national economy. These efforts reflect TM’s focus on delivering sustainable returns to shareholders while staying true to its core purpose of creating value for all stakeholders as a nation-builder. “At TM, we see ourselves as facilitators of national progress, driving inclusive digital transformation that empowers enterprises, enriches communities and bolsters economic resilience. We are fully aligned with this vision - staying agile, expanding our capabilities and setting new benchmarks in service excellence to ensure that Malaysia remains at the forefront of the digital economy. This is what it means to be a world-class organisation,” said Dato’ Zainal Abidin Putih, Chairman of TM. This was underscored at TM’s 40th Annual General Meeting (AGM) held today at Multi Purpose Hall, Menara TM, Kuala Lumpur, where all 14 resolutions tabled were duly passed by shareholders. The meeting was chaired by Dato’ Zainal Abidin Putih, with the Board of Directors and Amar Huzaimi Md Deris, Managing Director and Group Chief Executive Officer, in attendance. Empowering Communities through Digital Access and Inclusion Beyond profits, TM is committed to driving digital inclusivity for all including nurturing future-ready talent, empowering communities, and expanding inclusive digital access across the country. For example, TM is expanding its digitalisation efforts and community-building in Pulau Tioman, starting with Kampung Mukut. Similar programmes are being considered for other islands already connected through TM’s submarine cable infrastructure. TM is also committed to develop schools on these islands, with a focus on nurturing youth through STEM education and digital exposure. “Our goal is to build digital ecosystems that empower local communities, helping them shift from traditional livelihoods to sustainable, future-ready opportunities,” said Amar. These efforts are further supported by the TM Future Skills (TMFS) School Programme, where TM has created three ‘nucleus’ schools designed as regional hubs for innovation via the TMFS Digital Hub. TM also plans to onboard 25 new schools in 2025. Meanwhile, Yayasan TM has launched the Yayasan TM TVET Madani initiative to enhance the skill sets and employability of TVET graduates, while its education arm, Multimedia University (MMU) collaborates with schools nationwide to provide early exposure to STEM subjects through workshops and career guidance. At the same time, TM continues to provide tailored digital solutions to more than 400,000 MSMEs nationwide, helping them grow and thrive in the digital economy. Under its talent development agenda, TM has contributed RM641 million to date to nurture close to 19,000 talents, many of whom now contribute to the broader digital economy and are part of the leadership in corporate organisations and national institutions. “This is how we demonstrate that success and achieving higher purpose can go hand in hand,” said Amar. Championing Sustainability and Responsible Growth Sustainability remains core to TM’s long-term strategy. The Group’s Sustainability Framework, introduced in 2024, is built on two key objectives: enabling sustainable growth for customers and communities, and ensuring resilience across the business and value chain. In its data centre operation, TM sources 50% of its data centre energy from renewable resources and implements water harvesting and recycling systems for water conservation. TM is also targeting global benchmarks with a planned Power Usage Effectiveness (PUE) of 1.4 for its expansion projects, with the upcoming Johor facility, developed in collaboration with Singtel’s Nxera, targeting even lower PUE. Technologies such as intelligent cooling systems, solar panels and energy-efficient servers further reduce environmental impact and operational costs, ensuring TM’s growth aligns with global sustainability objectives. TM’s commitment to sustainable practices was recognised at multiple awards in 2024, including the Gold Award for its Smart Forestry AI tool under the Environment & Natural Resources Sub-Category: Climate Change Mitigation and Adaptation in the MTE 2024 SDG International Innovation Awards. This recognition affirms the Group’s leadership in sustainability, aligned with Malaysia’s environmental goals and net-zero ambitions. “We believe sustainability is fundamental, not just an afterthought. Our goal is to grow responsibly, delivering technology that benefits both the economy and the environment,” said Amar. Strategic Execution for Long-term Value Creation 2024 marked the first full year of implementation of its PWR 2030 strategy, which is the Group’s roadmap to becoming a Digital Powerhouse by 2030 and positioning Malaysia as the digital hub for ASEAN. “This phase is about solidifying our foundation to protect the existing core business to better position us in capitalising emerging opportunities such as hyperconnected data centres, AI and GPU-as-a-Service which are among the new growth areas for TM,” said Amar. During the year, TM made significant progress in strengthening its core businesses across B2B, B2C and C2C amidst intensified market competition. Key milestones include strengthening the convergence proposition, advancing digital solutions such as smart services, cloud, cybersecurity, as well as enhancing digital infrastructure such as domestic fibre network, mobile backhaul to support 5G, submarine cable systems and data centres. These strategic developments reinforce TM’s commitment to advancing Malaysia’s digital future while uplifting the broader ecosystem, with Warga TM continuing to be the driving force behind the Group’s growth and success. As TM continues its journey, the Group remains focused on delivering long-term value creation while creating meaningful impact for the nation. “TM is not merely a provider of technological infrastructure, but as an essential enabler and catalyst for a vibrant digital ecosystem, connecting Malaysia to the world and the world to Malaysia. As we move forward into the next phase of our journey, every initiative we undertake moves us closer to becoming a Digital Powerhouse by 2030, one that drives national progress, fosters innovation and ensures Malaysia remains at the forefront of the global digital economy,” said Amar, concluding his presentation at the TM’s 40th AGM.
TM AND SINGTEL’S NXERA BREAK GROUND FOR SUSTAINABLE, HYPER-CONNECTED DATA CENTRE CAMPUS IN JOHOR
ISKANDAR PUTERI, 25 JULY 2024 – TM and Nxera, the regional data centre arm of Singtel’s Digital InfraCo unit, held a groundbreaking ceremony for their data centre campus in Iskandar Puteri, Johor. The groundbreaking comes one month after the announcement for a joint venture to develop data centres in Malaysia and uplift Johor’s digital hub status. This 64MW state-of-the-art, sustainable, hyper-connected, AI-ready data centre campus reinforces Malaysia’s high quality digital infrastructure. It also supports the government's efforts to drive the digital economy and transform the country into a hub for industrial growth, AI development and innovation. Malaysia's Digital Minister YB Gobind Singh Deo; YB Lee Ting Han, Chairman, Johor State Investment, Trade, Consumer Affairs and Human Resources Committee; and Singapore's Senior Minister of State for Trade and Industry and Culture, Community and Youth Low Yen Ling graced the groundbreaking event as the Guests-of-Honour. Minister YB Gobind said, "This investment by TM and Nxera reinforces Malaysia's position as the digital hub in Southeast Asia, further advancing the nation's economic growth. Based on advance estimates, Malaysia's economy expanded 5.8% in the second quarter of 2024, and such investments are in line with projections that Malaysia's digital economy will contribute 25.5% to the nation's GDP by the end of the year. The relationship between TM and Nxera expands to Malaysia and Singapore, with both nations being a good case study of a productive working partnership between two ASEAN member states." YAB Dato Onn Hafiz Ghazi, Menteri Besar, Johor said, “TM-Nxera’s upcoming data centre campus, located right here in Iskandar Puteri, holds particular significance as one of the Johor-Singapore Special Economic Zone’s first investment projects. We welcome the comprehensive scope of their investment with respect to high quality infrastructure, sustainability as well as employment and skilling opportunities which supports our emphasis on talent development, green technology and renewable energy. This data centre campus will serve as a catalyst for economic growth and enable businesses to harness the power of cloud computing and AI. We hope this will set the stage to shape a vibrant business ecosystem where more high-tech and high-value content companies will be attracted to locate their operations within the special economic zone and give a further boost to Johor’s digital economy.” Senior Minister of State Low said, “Data centres are important enablers of our digital economy, powering our economy’s data-driven needs. As technology advances, robust, next-generation digital infrastructure like the TM-Nxera Data Centre will be essential to support AI advancements and foster value creation. Today’s groundbreaking marks a milestone in the deepening economic relations between Singapore and Malaysia, and I look forward to the outcomes we can achieve through close collaboration.” Amar Huzaimi Md Deris, TM’s Group CEO, said, “Today marks a pivotal milestone in our journey to becoming a digital powerhouse as we break ground on this cutting-edge AI-ready data centre. This facility exemplifies our commitment to fostering industry growth, driving innovation, and enhancing socio-economic development. With support from the Federal Government, and Johor state agencies and authorities, we are confident that this AI-ready data centre will equip businesses with unparalleled computing power, AI capabilities, and other cutting-edge technologies. We are excited to lead the way into a future where AI and data analytics drive transformative solutions, revolutionising industries and enriching both our nation and the world.” Bill Chang, CEO of Nxera and Singtel’s Digital InfraCo unit, said, “As one of the largest investments in the Johor-Singapore Special Economic Zone, this state-of-the-art data centre campus is an integral part of our mission to empower digital economies and communities in the region while ensuring energy and water resources are deployed responsibly and efficiently. It expands our regional data centre platform’s strategic presence in this fast-growing Asia region. With Malaysia embracing AI to drive competitiveness and innovation, our campus will spur economic growth by helping companies leverage AIs and cloud computing to drive efficiencies and accelerate their business transformation. Our investment isn’t just about the campus, it is about bringing benefits to the local economy through digitalisation, developing local talent, creating employment opportunities and enhancing international connectivity. We would like to express our gratitude to the Johor State Executive Council, Invest Johor, Iskandar Regional Development Authority, Malaysia Digital Economy Corporation and Malaysian Investment Development Authority for their support.” Scheduled to begin commercial operations in 2026, this cloud-enabled Tier 3 data centre campus will use liquid cooling to handle higher power density AI workloads. The facility will be designed, built and certified to Leadership in Energy and Environmental Design (LEED) standards, incorporating energy and water-efficient solutions to optimise the use of resources. This underscores the joint venture's commitment to long-term sustainability goals. To support the new data centre campus, the joint venture plans to expand submarine cable connectivity, enabling a thriving and vibrant digital ecosystem. Located just 16 km from Singapore, the data centre campus will allow customers to seamlessly expand their infrastructure from the city state and the rest of the region. Further, the data centre can be scaled up to 200MW in response to market demand. In addition, apart from creation of new employment opportunities that is important for nation building, the joint venture will invest in building talent for the data centre industry by fostering collaborations between universities in Singapore and Malaysia. It aims to design comprehensive courses with specialised curriculum to provide students with well-rounded knowledge and the requisite skills to propel Malaysia’s growth aspirations. For communities and the region, this means superior country-to-country connectivity and a smarter, more resilient digital economy. As announced in Bursa, this joint venture is conditional upon receiving approval from TM shareholders in the upcoming EGM.
TM R&D’s Customer-focused innovations recognised at the Malaysia Technology Excellence Awards
In-house smart solutions for Fixed Wireless Access connectivity and customer experience platform for frontliners awarded under “Connectivity-Telecommunications” and “AI-IT Services” categories respectively Telekom Research & Development Sdn Bhd (TM R&D), the innovation arm of Telekom Malaysia Berhad (TM), recently bagged two awards at the Malaysia Technology Excellence Awards 2022, organised by the Singapore Business Review. The Malaysia Technology Excellence Awards spotlights exceptional companies who are technology disruptors that boosts Malaysia’s economy. TM’s Fast Internet for All (FIRA) solution was bestowed the award under the “Connectivity-Telecommunications” category, while TM’s Single Platform on Intelligent Customer Experience (SPICE.ai) won the award in the “Artificial Intelligence (AI)-IT Services” category. Commenting on these awards, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, “I couldn’t be prouder of my team as these awards reflect their commitment to meet the fast-evolving digital needs of today’s customers and strengthen our position as a research leader in these fields. This recognition also reaffirms our efforts in building smarter digital ecosystems to facilitate the ease with which Malaysians can embrace a more digital lifestyle, while also bringing progress to the nation.” FIRA was introduced as a way to support the government in providing Malaysians with quality access to digital connectivity nationwide. Aimed at offering better internet service to underserved communities, FIRA uses Fixed Wireless Access (FWA) technologies to improve connectivity in rural areas across Malaysia. Since its first deployment in Malacca back in July 2020, the solution has demonstrated promising success in improving download and upload link speeds compared to other broadband services. The solution has since been implemented at a rural school in Selangor and at Pusat Komuniti Desa sites under the Ministry of Rural Development. It has also supported an IR4.0 use case in Terengganu. “FIRA is formulated to address two common issues: coverage and speed. The solution is capable to deliver connectivity up to 50Mbps within 5-8km range, compared to a traditional 4G cell within 1km range. Furthermore, with its quick deployment procedures, FIRA can help mitigate customers’ connectivity concerns in a cost-effective and timely manner,” shared Dr. Sharlene. SPICE.ai, on the other hand, aims to assist frontliners in their daily task of addressing customer service enquiries and requests. Dr Sharlene explained, “SPICE.ai consists of multiple components that cover different parts of an existing customer experience system. By integrating these components, frontliners gain a more holistic view of each customers’ profiles. The solution then implements real-time analytics to improve customer experience, giving frontliners the right information at the right time which allows them to deliver a better experience to customers.” This analytics system has been deployed nationwide for nearly two years and becomes the primary touchpoint for more than 5,000 TM frontliners in most customer interactions across multiple channels. The performance of SPICE.ai has proven to be reliable and seamless even when integrated with more than 20 existing, standalone systems and was still able to relay the processed information through one single platform, on top of providing analytics and advisory. Established in 2001, TM R&D is the innovation arm of TM Group focusing on creating smarter ecosystems to make business and life easier for a better Malaysia. TM R&D’s solutions are clustered around four pillars namely Intelligent Platforms, Data Brokerage, Connectivity/Tools and IR4.0/Digital Solutions. Growing from strength to strength, TM R&D has won multiple global awards and generated more than 2,800 Intellectual Property Rights (IPRs) and 1,400 digital assets to date. TM R&D’s innovations are developed in-house and cut across multiple industries such as Utilities, Retail, Agriculture, Healthcare and Education, with safety and productivity as its top priority.
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