14 May 2018

unifi converts TM rewards points into charity

unifi converts TM rewards points into charity Article Header
General
TM Rewards

‘A donation drive to help the nation’

It's better to give than to receive, but wouldn't it be even better to do both? At the same time?

Starting November last year, unifi through its loyalty programme - TM Rewards, ran a 'Donate Your Points' programme where unifi customers can convert their TM Rewards points into donation to their charity organisation of choice namely - United Nations Children's Fund (Unicef Malaysia), Medical Relief Society Malaysia (MERCY Malaysia) and National Cancer Council Malaysia (MAKNA).

For every 100 points, customers will have the option to convert the points into RM1 which can be donated to the organisations. Within five (5) months of its implementation, TM has successfully collected a total of 16.4 million points worth RM164,000 and it is a recognition that by doing the little things, when we work together, can add up to a big change.

The mock cheque of the contributions were handed over by Imri Mokhtar, Executive Vice President, unifi, TM to Richard John Beighton, Chief Private Sector Fundraising of Unicef Malaysia; Amran Mahzan, Executive Director of Mercy Malaysia; and Farahida Dato' Mohd Farid, General Manager of MAKNA in a ceremony held at TM's headquarters, Menara TM.

Speaking at the ceremony, Imri said, "We would like to thank our loyal customers who have shown their support towards this noble cause and we are happy to be able to provide a platform for our customers, together with TM, to help make a difference for these much-needed groups of the community. It is a huge satisfaction to put a smile on these children, cancer patients and families who are rebuilding their lives."

"We will not stop here. unifi is looking forward to collaborate with many more charity organisations and NGOs in Malaysia. With the support from our generous customers, we will continue to help to alleviate the burden endured by the needy and underprivileged."

TM remains committed to our efforts in helping those in need nationwide and this initiative is part of our sustainability effort in everything we do in maintaining the Company's goals to become a responsible and sustainable organisation," he added.

In 2011, TM Rewards was introduced to recognise and reward our loyal customers with great offers and privileges by rewarding them with points when bills are paid timely and for any spending on TM's products and services which can be redeemed for bill, Hyppflicks/VOD vouchers or lifestyle items.

To date, TM Rewards has recorded 1.9 million registered members and a total of RM137 million worth of points since it started in 2011.

For more information on TM Rewards, log on to wwww.tm.com.my/tmrewards​

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21 Sep 2018
TM reiterates commitment to enhance the broadband experience of Streamyx customers

Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner.  In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations. TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date.  Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks.  Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.” “Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill.  We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added. Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.”      Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.

14 May 2018
unifi converts TM rewards points into charity

‘A donation drive to help the nation’ It's better to give than to receive, but wouldn't it be even better to do both? At the same time? Starting November last year, unifi through its loyalty programme - TM Rewards, ran a 'Donate Your Points' programme where unifi customers can convert their TM Rewards points into donation to their charity organisation of choice namely - United Nations Children's Fund (Unicef Malaysia), Medical Relief Society Malaysia (MERCY Malaysia) and National Cancer Council Malaysia (MAKNA). For every 100 points, customers will have the option to convert the points into RM1 which can be donated to the organisations. Within five (5) months of its implementation, TM has successfully collected a total of 16.4 million points worth RM164,000 and it is a recognition that by doing the little things, when we work together, can add up to a big change. The mock cheque of the contributions were handed over by Imri Mokhtar, Executive Vice President, unifi, TM to Richard John Beighton, Chief Private Sector Fundraising of Unicef Malaysia; Amran Mahzan, Executive Director of Mercy Malaysia; and Farahida Dato' Mohd Farid, General Manager of MAKNA in a ceremony held at TM's headquarters, Menara TM. Speaking at the ceremony, Imri said, "We would like to thank our loyal customers who have shown their support towards this noble cause and we are happy to be able to provide a platform for our customers, together with TM, to help make a difference for these much-needed groups of the community. It is a huge satisfaction to put a smile on these children, cancer patients and families who are rebuilding their lives." "We will not stop here. unifi is looking forward to collaborate with many more charity organisations and NGOs in Malaysia. With the support from our generous customers, we will continue to help to alleviate the burden endured by the needy and underprivileged." TM remains committed to our efforts in helping those in need nationwide and this initiative is part of our sustainability effort in everything we do in maintaining the Company's goals to become a responsible and sustainable organisation," he added. In 2011, TM Rewards was introduced to recognise and reward our loyal customers with great offers and privileges by rewarding them with points when bills are paid timely and for any spending on TM's products and services which can be redeemed for bill, Hyppflicks/VOD vouchers or lifestyle items. To date, TM Rewards has recorded 1.9 million registered members and a total of RM137 million worth of points since it started in 2011. For more information on TM Rewards, log on to wwww.tm.com.my/tmrewards​

16 Oct 2018
TM in ongoing discussions with government to address issues faced by Streamyx customers

​Following its statement issued on 21 September 2018, Telekom Malaysia Berhad (TM), the nation’s pioneer broadband provider and now convergence champion, today reiterated its commitment to enhance the broadband experience of Streamyx customers; and shared that discussions with the Government and the Ministry of Communications and Multimedia are underway to effectively address issues faced by Streamyx customers. TM would like to reassure its 2.3 million broadband customers and all its stakeholders that TM plays an active part in the dialogue, debate and conversations that are ongoing in the industry towards building a more balanced and inclusive digital nation. This is in line with TM’s vision to deliver high speed broadband with a wider nationwide coverage to all Malaysians. TM has been continuously investing in its infrastructure over the years, to provide connectivity and also in order to elevate the experience of both its unifi and Streamyx customers, concurrently. The primary focus is in expanding Malaysia’s high speed broadband coverage. The copper network which is a legacy network, faces many challenges, mainly technological limitations. This is more pronounced for Streamyx customers, whereby the copper network is only able to deliver speeds up to 8Mbps.This requires a longer term and more permanent solution, which will take time to implement and has heavy financial implications. TM looks forward to a collaborative win-win approach with the Government to effectively address the challenges faced by Streamyx customers, once and for all. In order to do this, TM looks to accelerate discussions with the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) to explore specific funding options, various fit-for-purpose technologies as well as optimising existing industry mechanisms in order to deliver a better broadband experience nationwide. TM also shared a further update on the progress made with respect to the ongoing upgrade exercise for its Streamyx customers. To date, TM has successfully upgraded nearly 50% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 170,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. TM aims to complete this unifi upgrade exercise by March 2019. For Streamyx customers who are currently residing in non-unifi areas, TM is committed to continuously invest in the best fit for purpose technologies to bring high speed broadband to them. Meanwhile, where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. Close to 180,000 of those in non-unifi areas can look forward to receiving this free speed upgrade. TM aims to complete this speed upgrade exercise by December 2018. Streamyx customers who are eligible for the speed upgrade will continue to be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. However, in order to address the remaining 500,000 Streamyx customers, TM is calling for the discussions with the Government to quickly reach a mutually beneficial outcome for these customers. TM remains steadfast in its purpose to make life easier for a better Malaysia. In working towards a more definitive solution for an improved broadband experience and a more enhanced digital lifestyle for all its customers, TM would like to acknowledge their trust and loyalty; and values their continued patience and understanding.

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