14 May 2018
unifi converts TM rewards points into charity
‘A donation drive to help the nation’
It's better to give than to receive, but wouldn't it be even better to do both? At the same time?
Starting November last year, unifi through its loyalty programme - TM Rewards, ran a 'Donate Your Points' programme where unifi customers can convert their TM Rewards points into donation to their charity organisation of choice namely - United Nations Children's Fund (Unicef Malaysia), Medical Relief Society Malaysia (MERCY Malaysia) and National Cancer Council Malaysia (MAKNA).
For every 100 points, customers will have the option to convert the points into RM1 which can be donated to the organisations. Within five (5) months of its implementation, TM has successfully collected a total of 16.4 million points worth RM164,000 and it is a recognition that by doing the little things, when we work together, can add up to a big change.
The mock cheque of the contributions were handed over by Imri Mokhtar, Executive Vice President, unifi, TM to Richard John Beighton, Chief Private Sector Fundraising of Unicef Malaysia; Amran Mahzan, Executive Director of Mercy Malaysia; and Farahida Dato' Mohd Farid, General Manager of MAKNA in a ceremony held at TM's headquarters, Menara TM.
Speaking at the ceremony, Imri said, "We would like to thank our loyal customers who have shown their support towards this noble cause and we are happy to be able to provide a platform for our customers, together with TM, to help make a difference for these much-needed groups of the community. It is a huge satisfaction to put a smile on these children, cancer patients and families who are rebuilding their lives."
"We will not stop here. unifi is looking forward to collaborate with many more charity organisations and NGOs in Malaysia. With the support from our generous customers, we will continue to help to alleviate the burden endured by the needy and underprivileged."
TM remains committed to our efforts in helping those in need nationwide and this initiative is part of our sustainability effort in everything we do in maintaining the Company's goals to become a responsible and sustainable organisation," he added.
In 2011, TM Rewards was introduced to recognise and reward our loyal customers with great offers and privileges by rewarding them with points when bills are paid timely and for any spending on TM's products and services which can be redeemed for bill, Hyppflicks/VOD vouchers or lifestyle items.
To date, TM Rewards has recorded 1.9 million registered members and a total of RM137 million worth of points since it started in 2011.
For more information on TM Rewards, log on to wwww.tm.com.my/tmrewards
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Sultan Perak launches Telegraph Museum in Taiping, Perak
Telekom Malaysia Berhad (TM) via its foundation, Yayasan Telekom Malaysia (YTM), continues its role to preserve arts, culture and national heritage when the Company today officially launched its second museum - Telegraph Museum - the first of its kind in the country, in Taiping, Perak. The launch of the Telegraph Museum was graced by HRH the Sultan Perak, Sultan Nazrin Muizzuddin Shah. Also present at the launch were HRH Sultanah of Perak, Tuanku Zara Salim, Raja Muda Perak, Raja Jaafar Raja Muda Musa and Raja Di Hilir Perak Raja Iskandar Dzulkarnain together with Tan Sri Dato’ Seri Dr Sulaiman Mahbob, Chairman, TM who also the Chairman of YTM, Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM and Abd Hamid Hashim, Director of YTM. The launch of Telegraph Museum is a historical event for YTM after the opening of the Telekom Museum or also known as Muzium Telekomunikasi Negara in Kuala Lumpur in 1994. Tan Sri Sulaiman in his speech said, “The role of the museum has changed over the years, expanding its focus beyond presenting things of the past to include creating a connection with the present and a glimpse into the future. Telegraph Museum is a space that provides us with the knowledge on telegraph’s history since 18th century. The Post & Telegraph Department (P&T) has played an important role towards the development of National’s telecommunication system and TM through YTM has the responsibility to maintain and preserve our nation’s heritage for future generation.” “The establishment of the Telegraph Museum is set to be the latest tourist attraction in Perak specifically and Malaysia, generally. The museum features the history of telegraph communications system including its maiden breakthrough here and how the technology has contributed to the development of the nation. We hope that the both museums; Telekom Museum and Telegraph Museum will be the places for students, researchers and the communities within and outside the country to deepen their understanding on the country’s telecommunication heritage and telegraph communications system,” he added. YTM’s efforts in establishing this Telegraph Museum is intended to restore and conserve the historic building, built in 1883 that housed the first Post Office & Telegraph (P&T) Office in Malaya, which then also became the first office of Telekom Malaysia. This 135 years old Telegraph office represents national identity and the highest historical moment in the earliest telecommunications history in the country. The two storey building has also been used as Jabatan Telekom Club Office and Telekom Malaysia Technical Operations Office before conservation works of the heritage building by maintaining its original shape during the 18th century. Among the interesting artifacts being showcased at the Telegraph Museum is the 1870s submarine cable which was the earliest cable in the world that uses insulation materials from the Gutta Percha tree extract. Visitors can also take a tour around the museum to see the telegraph transmitor and reception tools as well as other peripherals related to telegraph communications system back then while appreciating the history of telegraph and the benefits it brought to the nation until the telegram service was terminated in 2012. Malaysian citizens can purchase the entrance tickets at RM8 for adults and RM5 for children while for non-Malaysians, the ticket price is RM15 per person. In conjunction with the launch of the Telegraph Museum, TM also collaborated with Pos Malaysia in issuing a limited edition stamp collection kit that features the Telegraph Museum which can be purchased at RM50.80 per set from 98 Pos Malaysia Offices nationwide. With the launch of this second TM museum, TM has proven their commitment in conserving this historic heritage. The Company believes that these initiatives by YTM such as the establishment of the Telekom Museum and the Telegraph Museum will greatly benefit in national development, in line with our unique role as a partner in nation building.
Petronas and TM embark on cross-industry digital collaboration
Petroliam Nasional Berhad (PETRONAS) and Telekom Malaysia Berhad (TM) recently inked a Memorandum of Understanding (MoU) to collaborate on a strategic partnership that will see both companies provide significant benefits spanning multiple areas of co-operation. This strategic partnership between PETRONAS and TM is aimed at implementing five clusters that would increase both companies’ operational excellence and enhance their customer experience, leveraging on each other’s strengths and shared values. The collaboration would see the two companies working on increasing the adoption of PETRONAS products amongst TM employees, starting with PETRONAS Dagangan Berhad (PDB) extending its SMARTPay services to TM staff, which would allow cashless payments and increased operational efficiencies while providing significant savings on fuel costs each year for TM. Additionally, PDB and TM will be developing the next generation network infrastructure to enhance the former’s retail network and improve its customer service delivery at PDB stations. PETRONAS will also collaborate with TM, via its information technology arm PETRONAS ICT, to explore data centre of the future. This would involve digitising PETRONAS’ data assets to improve data security as well as enhance user experience. The partnership will also see PETRONAS and TM explore a smart park concept for KLCC. This initiative is aimed at not only improving the experience of patrons using the car park, but also increase the safety and security at the facility. PETRONAS and TM will also invest in a joint research covering areas concerning the oil and gas and telecommunications industries, such as building local competencies, knowledge exchange and the ‘Smart Helmet’ initiative, to encourage safety at the workplace. PETRONAS President & Group Chief Executive Officer, Tan Sri Wan Zulkiflee Wan Ariffin, signed the MoU on behalf of PETRONAS while TM was represented by Dato' Sri Mohammed Shazalli Ramly, Group Chief Executive Officer, TM. Speaking at the signing ceremony, Tan Sri Wan Zulkiflee emphasised that leading Malaysian companies must take the lead in working together and collaborating for greater success. “The opportunities are limitless – from solving current issues, providing support and services to co-creating and innovating future market offerings and solutions,” he said. “Today’s signing marks the expansion of PETRONAS and TM’s existing working relationship. As we discover new ideas and strengthen our connections, I hope that this collaboration will not only provide benefits to PETRONAS and TM, but also to our industries, our customers and the nation. The whole of PETRONAS and I look forward in making this journey a success,” he added. Commenting on the collaboration, TM’s Group CEO Dato' Sri Mohammed Shazalli Ramly said: “As the nation’s one and only company capable of providing the best connectivity and fully integrated telecommunications, ICT and smart services, TM, together with its business solutions arm, TM ONE, is proud to play its role as the strategic partner in establishing the ecosystem for PETRONAS’ digital transformation.” “TM through TM ONE, the only enabler for businesses and public sector to realise full potential of their digital opportunities, is committed to deliver integrated business solutions that will fulfil the dynamic, sophisticated needs of business verticals including the oil and gas industry, especially in today’s digitally-connected environment.” The joint collaboration involving TM and PDB, PETRONAS ICT, KLCC Property and Universiti Teknologi PETRONAS (UTP), sees the partners leveraging on each other’s strengths to create greater value and growth for the industry and Malaysia’s economy.
TM appoints Dato’ Mohd Rais Azhar as the new CTIO
Bids farewell to Dato’ Rafaai Samsi on his retirement after 40 years of service in TM Telekom Malaysia Berhad (TM) today announced the appointment of Dato' Mohd Rais Azhar as its new Chief Technology & Innovation Officer (CTIO) with effect from 18 February 2018, following the retirement of Dato' Rafaai Samsi as the CTIO of TM on 14 February 2018. Prior to this, Dato' Rais was the Deputy CTIO, and in addition to his role as the new CTIO, Dato' Mohd Rais remains the Chief Information Security Officer of TM - the position that he has served since 2017. Dato' Mohd Rais joined TM in 1988, and 2018 marks his 30th year with the Company. As TM's CTIO, he will be responsible for Network, IT and overall technical delivery, fulfilment and assurance for TM Group. In addition, Dato' Rais will strategise, formulate, direct and lead the implementation and operations of Information Security organisation. This covers Information Security Strategy, Architecture, Governance, Risk, Compliance, Development, Threat Intelligent and Operations in order to ensure the Confidentiality, Integrity and Availability of information assets protection for TM Group. Commenting on the new appointment, Dato' Sri Mohammed Shazalli Ramly, Group Chief Executive Officer, TM said, "We are pleased to congratulate Dato' Mohd Rais on his promotion as TM's CTIO. As a TM home grown leader, he has the experience and expertise to elevate innovation at TM in the era of digital natives." Dato' Rais has vast experience in Malaysia's telecommunications industry and he was also one of the pioneers in establishing Corporate Information Superhighway (COINS) team, providing the first TM's Frame Relay service back in 1997. In addition, Dato' Mohd Rais has been involved in and actively led numerous transformation projects in TM including both High Speed Broadband (HSBB) projects. Meanwhile, Dato' Sri Shazalli also expressed his utmost gratitude to Dato' Rafaai Samsi for his dedication, contribution and loyalty to the TM Group during his tenure, "We would like to express our highest gratitude to Dato' Rafaai for all that he has done for TM. In the 40 years that he has served TM and the nation, he has engineered not just our technical transformation, but more importantly, our transformation from being a network-oriented company, to one that is service-oriented." "As the former CTIO, Dato' Rafaai's behind-the-scenes contribution and efforts towards TM's success goes beyond Information Technology & Network Technology. The change that he pioneered at Customer Experience has been transformational. He has changed the mindset of Warga Keluarga TM to become even more customer-centric. This is certainly in line with our consistently above global telco average Customer Satisfaction Measure (TRI*M) index scores over the years - a testament to our concerted efforts in improving customer experience. This laid the foundation of TM as Malaysia's Convergence Champion and strengthens our brand promise of "Life Made Easier"," he added. "We are grateful for not just his professional and technical contributions to the Group, but also his efforts in nurturing talent. Dato' Rafaai has been a mentor and coach to many people in TM that are now among our current crop of leaders. The management and Warga Keluarga TM are immensely grateful to Dato' Rafaai for his leadership and all his contributions to the Company. We would like to take this opportunity to wish him all the best for his future endeavours," Dato' Sri Shazalli concluded. Profiles Dato' Mohd Rais Azhar Dato' Mohd Rais Azhar, aged 54, was appointed as Chief Technology & Innovation Officer (CTIO) and Chief Information Security Officer (CISO) effective 14 February 2018. A Bachelor of Science (Computer Science) Degree graduate from Indiana State University, USA; Dato' Mohd Rais is also the Chief Information Security Officer of TM since 1st January 2017. Prior to this, he was the Deputy Chief Technology & Innovation Officer of TM in 2017 and was appointed as Vice President of Network Architecture and Technology in 2010. Dato' Rais is the Chairman of TM Technical Security Council and a board member of Telekom Research & Development Sdn Bhd, a wholly owned subsidiary of TM. In 2017, Dato Rais attended Leading Digital Business Transformation programme at IMD Business School in Lausanne, Switzerland as part of his executive education. Dato' Rafaai Samsi Dato' Rafaai holds a Bachelor of Science (Hons.) in Electronic Engineering from Brighton University, United Kingdom and a Masters in Communications Management from the University of Strathclyde, United Kingdom. He started his career in telecommunications with the then Jabatan Telekom Malaysia in 1978. He was later appointed CEO of TM - NTT Communications Corporation's joint venture company in July 1997 before returning to TM in July 2001, where he was assigned as General Manager of a number of divisions including State Business Operations, Market Development and Domestic Carrier Business Division. He was then appointed Vice President, Marketing and Sales for the Wholesale segment in October 2006 and subsequently promoted to Executive Vice President to lead the Wholesale Line of Business on 1 July 2008. Dato' Rafaai was assigned as Deputy CTIO to run the day-to-day operations and turn-around initiatives of the IT and Network Technology Division since January 2013. He was assigned as Head of Customer Experience Management and Transformation reporting directly to TM Group CEO on 1 July 2014 and at the same time, remained as the Deputy CTIO. He was also the Chairman of Service Management Council (SMC) responsible for TM's overall customer service management. Before his retirement from TM, Dato' Rafaai was TM's Chief Technology & Innovation Officer (CTIO) and Chief Customer Experience Officer since 18 February 2017.
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