16 Oct 2018
TM in ongoing discussions with government to address issues faced by Streamyx customers
Following its statement issued on 21 September 2018, Telekom Malaysia Berhad (TM), the nation’s pioneer broadband provider and now convergence champion, today reiterated its commitment to enhance the broadband experience of Streamyx customers; and shared that discussions with the Government and the Ministry of Communications and Multimedia are underway to effectively address issues faced by Streamyx customers.
TM would like to reassure its 2.3 million broadband customers and all its stakeholders that TM plays an active part in the dialogue, debate and conversations that are ongoing in the industry towards building a more balanced and inclusive digital nation. This is in line with TM’s vision to deliver high speed broadband with a wider nationwide coverage to all Malaysians.
TM has been continuously investing in its infrastructure over the years, to provide connectivity and also in order to elevate the experience of both its unifi and Streamyx customers, concurrently. The primary focus is in expanding Malaysia’s high speed broadband coverage. The copper network which is a legacy network, faces many challenges, mainly technological limitations. This is more pronounced for Streamyx customers, whereby the copper network is only able to deliver speeds up to 8Mbps.This requires a longer term and more permanent solution, which will take time to implement and has heavy financial implications.
TM looks forward to a collaborative win-win approach with the Government to effectively address the challenges faced by Streamyx customers, once and for all. In order to do this, TM looks to accelerate discussions with the Ministry and the Malaysian Communications and Multimedia Commission (MCMC) to explore specific funding options, various fit-for-purpose technologies as well as optimising existing industry mechanisms in order to deliver a better broadband experience nationwide.
TM also shared a further update on the progress made with respect to the ongoing upgrade exercise for its Streamyx customers. To date, TM has successfully upgraded nearly 50% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 170,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. TM aims to complete this unifi upgrade exercise by March 2019.
For Streamyx customers who are currently residing in non-unifi areas, TM is committed to continuously invest in the best fit for purpose technologies to bring high speed broadband to them. Meanwhile, where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. Close to 180,000 of those in non-unifi areas can look forward to receiving this free speed upgrade. TM aims to complete this speed upgrade exercise by December 2018.
Streamyx customers who are eligible for the speed upgrade will continue to be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app.
However, in order to address the remaining 500,000 Streamyx customers, TM is calling for the discussions with the Government to quickly reach a mutually beneficial outcome for these customers.
TM remains steadfast in its purpose to make life easier for a better Malaysia. In working towards a more definitive solution for an improved broadband experience and a more enhanced digital lifestyle for all its customers, TM would like to acknowledge their trust and loyalty; and values their continued patience and understanding.
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TM reports operational improvement for 3Q2018 despite challenging environment
Key Highlights of 3Q2018: Group Revenue of RM2.95 billion Group Reported Earnings Before Interest, Tax, Depreciation and Amortisation (EBITDA) at RM941.4 million Group Reported Loss After Tax and Non-controlling Interests (LATAMI) of RM175.6 million from impairment of network assets Key Highlights of YTD 2018: Group Revenue of RM8.73 billion Group EBITDA at RM2.55 billion Group Reported Profit After Tax and Non-controlling Interests (PATAMI) at RM83.5 million Announces Revised Dividend Policy Telekom Malaysia Berhad (TM) today announced its financial results for the quarter ended 30 September 2018. The Group saw steady operational performance, amidst heightened challenges in its operating environment, namely industry and market challenges impacting its revenue. The Group held revenue steady, at RM2.95 billion in 3Q2018, 0.3% higher from RM2.94 billion in the previous quarter, on the back of higher data as well as other telecommunication related services revenue. Group Reported Earnings Before Interest, Tax, Depreciation and Amortisation (EBITDA) for 3Q2018 grew 11.3% to RM941.4 million as compared to RM845.9 million in 2Q2018 mainly due to lower operating costs. Group Normalised EBITDA, which excludes non-operational items, increased 13.1%, at RM930.9 million. However, due to impairment loss on wireless and fixed network assets, the Group recorded Loss Before Interest and Tax (LBIT) at RM631.8 million for 3Q2018. Without the reported impairment and other non-operational items, the Group’s Normalised Earnings Before Interest and Tax (EBIT) is at RM315.6 million for 3Q2018, a 39.4% increase against Normalised EBIT of RM226.4 million in 2Q2018. Consequently, the Group reported Loss After Tax and Non-controlling Interests (LATAMI) of RM175.6 million compared with RM102.0 million Profit After Tax and Non-controlling Interests (PATAMI) in the prior quarter. TM’s core net profit, or Normalised PATAMI excluding non-operational items, stood at RM266.4 million, a 71.0% improvement sequentially. The total capital expenditure (CAPEX) investment for the first nine months of 2018 at RM1.32 billion, or 15.1% of revenue. This is within TM’s full year capex guidance of 19-20% of revenue. By asset type, access comprised 62% of total spending, followed by core network at 15% and the remaining 23% was for support systems. Imri Mokhtar, Acting Group Chief Executive Officer, TM said: “We continue to face various headwinds from competitive market dynamics. Nonetheless, we held revenue steady over the quarter, and saw our cost reduction initiatives bearing fruit, by recording improved operational performance for QoQ and YoY. However, in light of the continued pressure from industry and market challenges and its impact on our revenue thus far, we have taken a prudent view, by undertaking the impairment of our network assets – this resulted in close to a RM1.0 billion impairment loss this quarter.” “The operational improvement in 3Q2018 is testament to the Group’s commitment to the four (4) pillars of our Performance Improvement Programme (PIP 2018) - Revenue Uplift / Preservation, Sustained Profitability, Improved Cash Flow and Increased Productivity that will navigate us through these headwinds. We are rationalising our business, reducing operating costs and focusing our resources on the opportunities that will have the most impact,” Imri elaborated. “We currently have 2.29 million broadband customers and our unifi customer base continues to grow at 1.26 million as at end of 3Q2018 as compared to 1.06 million as at the end of the corresponding quarter last year. In terms of convergence, we saw more customers moving up the value chain with having triple-play services and above, evidenced by our convergence penetration now at 48% of TM’s household penetration compared with 39% this time last year,” he added. “We will continue to strengthen our products and services portfolio and we are stepping up how we aggressively compete in the market, with greater sales and Go-To-Market activities on the ground. We are also working hard to reach more customers with various fit-for-purpose technologies to ensure that everyone can have the benefit of higher broadband speeds and enhanced experience. On top of that, we also have continuous engagements with the Ministry and the regulator to work toward mutually beneficial outcomes - for an improved broadband experience and help build a more balanced and inclusive digital nation, whilst at the same time balancing the business sustainability of the Group and the interests of our other stakeholders.” TM also announced a revised dividend policy which states that the Company intends to distribute yearly dividends of 40 to 60% from its PATAMI. Dividends will be paid depending on overall business and earnings performance, capital commitments, financial conditions, distributable reserves and other relevant factors. The dividend policy will take effect from the next dividend declaration. “This is a matter of great importance to us. In light of the current operating landscape and after careful consideration of the potential impact on our earnings alongside our efforts to transform the Company to adapt thereto, the Board has determined the review of our dividend policy to support TM’s long-term strategic objectives.” As Malaysia’s Convergence Champion, TM remains committed to fulfilling Malaysians’ digital and communication needs of all customer segments i.e., consumer, SME, corporate enterprises, public sectors, access seekers etc via our business clusters, unifi (consumer & SME), TM ONE (Enterprise and Public sectors) and TM Global (Global and Wholesale). Prospects for the Current Financial Year Ending 31 December 2018 The recent industry challenges and market environment have had major impact to the overall revenue estimates and earnings of TM Group in the financial year. TM anticipates that the challenging environment will persist for both its retail and wholesale segments. In the midst of these challenges, TM will continue to focus towards strengthening performance of its core business and operations.
TM announces departure of its chairman and the appointment of his successor
Telekom Malaysia Berhad (TM) today announced the departure of Tan Sri Dato' Seri Dr. Sulaiman Mahbob as Chairman of TM Board with effect on 30 November 2018 and the appointment of its new Chairman, Rosli Man effective 3 December 2018. On behalf of TM Group, the Board of Directors, expressed their highest gratitude to Tan Sri Dato' Seri Dr. Sulaiman for his leadership, dedication and contribution to the Group during his tenure. “The entire Board, management and Warga TM would like to record our heartfelt appreciation to Tan Sri Dato' Seri Dr. Sulaiman, an exemplary role model in civil service and a well-respected economist; who has brought his vast experience in the fields of government, economics and corporate to benefit the TM Group for the last 3 years. In his time at TM, his focus on corporate governance, integrity, corporate responsibility and sustainability; and ultimately on the role of TM as a partner in nation-building, has left a lasting mark on all of us at TM. This also extends to his contribution in education as the Chairman of Multimedia University (MMU).” Commenting on the new Chairman's appointment, the Board said, "We are happy to welcome Rosli Man as the new Chairman of TM Board. With his experience and knowledge, we look forward to his guidance and leadership as the Company, under the helm of Imri Mokhtar, the recently appointed Acting Group Chief Executive Officer and the team continues on executing its Performance Improvement Programme (PIP) 2018 and beyond. This is in keeping to our institution being the nation’s key enabler for the digital economy, by delivering on our strategies to Accelerate Convergence and Empower Digital." "We would like to wish Tan Sri Dato' Seri Dr. Sulaiman all the best in his future undertakings. On that note, we would also like to welcome Rosli Man as the new Chairman of TM Board," the Board concluded. PROFILE OF ROSLI MAN Rosli Man has more than 32 years of experience in the telecommunications industry, before he resigned as an Independent Non-Executive Director of Telekom Malaysia Berhad (TM) in 2008. Since then, he has immersed himself in consultation works before returning to TM as its Non-Independent Non-Executive Chairman on 3 December 2018. He first joined the telecommunication industry in Jabatan Telekom Malaysia in 1976 as Assistant Controller where he gained wide exposure in telecommunication services including the task to implement the country’s first mobile telecommunication service, i.e. ATUR 450. He then moved to the private sector by joining the Fleet group as its Group Manager, Technical Services in 1985. From 1988 to 1996, he was instrumental in setting up the first privately owned telecommunications company in Malaysia, the then Celcom (Malaysia) Sdn Bhd (Celcom), catering to the cellular telecommunication business. He left Celcom as its President in 1996 to join Prismanet Sdn Bhd as Managing Director and held the position until November 1998. In July 2000, he joined Natrindo Telpon Sellular (NTS), the GSM 1800 cellular operator in East Java, Indonesia as Chief Operating Officer. He left NTS in January 2002.
JASS smart application from TM one set to empower Johor 4.0 initiatives
New digital platform for Bangsa Johor towards achieving the State’s aspiration of ‘Membina Dekad Baharu’ TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) Group, today officially unveiled Johor Application Solution and Services Hub (JASS) smart application towards realising the State Government’s Johor 4.0 initiatives. The unveiling of the smart application took place at the Johor 4.0: Digitalising Bangsa Johor launch event held at the Indoor Arena, EduCity Sports Complex, Nusajaya, Johor. The launching ceremony of Johor 4.0 and unveiling of JASS was graced by YAB Dato' Seri Mohamed Khaled Nordin, Chief Minister of Johor. Also present were YB Datuk Seri Dr Salleh Tun Said Keruak, Minister of Communication and Multimedia, Azizi A Hadi, Executive Vice President / Chief Executive Officer, TM ONE and Ahmad Nasri Mohamed, State Vice President, TM Johor. Johor 4.0 is the State Government’s initiative to position Johor as the southern economic powerhouse. It is set to spearhead its digital economy through digitalisation of the State Government and services it offers, as well as the citizens of Johor. TM, through TM ONE, and Digital Johor Sdn Bhd (DJSB) a State-based company, have collaborated to develop the JASS smart application hub which is set to empower Johor 4.0 initiatives via eight (8) strategic thrusts of Digitalising Bangsa Johor encompassing: • Intelligent Johor – Data Driven Digital Economy • Integrated Intelligent Digital Network & Mobility Infrastructure, • Unified Service Delivery Platform to Rakyat & Tourists, • Trusted & Efficient State Government seen by Private Sector & Rakyat, • Digital Johor Lifestyle – Digital-on-Things (IoT & 4th Industrial Revolution – 4IR), • Digital Johor Halal Hub, • Digital Johor Agropolitan, and • Digital Johor Innovation X-Celerator. Commenting on the latest collaboration, Azizi A Hadi said, “We are indeed very pleased with the introduction of the JASS application hub as a single platform for the citizens of Johor to look for essential applications to support the digital lifestyle. As the only enabler for businesses and public sector to realise full potential of digital opportunities, this collaboration also provides the opportunity to demonstrate our capabilities and expertise to deliver customised and innovative product and services that are well suited for our customer’s journey towards their digital transformation.” With JASS, the communities in Johor will be able to easily access mobile applications that will enhance their lives from a single hub, true to TM’s promise of “Life Made Easier”. It will serve as a platform to enable a digitalised lifestyle, as well as to accelerate the dissemination of information, new services and initiatives for the rakyat of Johor. As a start, JASS features five (5) key categories encompassing utilities, local services, federal services, transportation and finance services. Several other categories and features will be added in stages to enable the rakyat of Johor fully embrace a digital lifestyle. “This collaboration does not only reflect TM’s support in making Johor a data-driven state to accelerate its economic growth towards becoming a regional and global business hub. It is also a testament to our commitment, through TM ONE, to empower our clients with customised value-based innovative digital solutions to make Johor a developed state and enrich the lives of Rakyat Johor, in line with our vision of, “Making Life and Business Easier, for a better Malaysia”,” added Azizi. Following the recent announcement of TM as the strategic partner for the nation’s Digital Education Transformation Initiative, Johor 4.0 initiative also includes transforming the landscape of Johor education system and improves the digital experience for students and teachers, in line with Digital Johor Aspiration and National Education Blueprint. To portray its role under the Digital Education Transformation, TM ONE also features a preview on the four (4) pillars of Smart Connectivity, Smart Living, Smart Learning and Smart Community at the event, showcasing the digital experience encompassing high speed broadband connectivity, interactive smartboard, smart devices, as well as the methodology of teaching and learning the 21st century way. For more information on TM ONE and its product offerings, log on to tmone.com.my.
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