Selangor, September 17, 2025 – Telekom Malaysia (TM), via its enterprise and government solutions arm TM One, and NCT Group of Companies (NCT Group), through its wholly owned subsidiary NCT AI Sdn Bhd, have signed a Memorandum of Collaboration (MoC) to extend smart industrial park solutions nationwide.
Building on their 2022 agreement for the NCT Smart Industrial Park (NSIP) in Selangor, this expanded partnership will see TM deliver not only advanced connectivity, but also smart solutions, cloud, and ICT services to modernise NCT’s operations and enhance customer experiences across its wider developments, including NCT Innosphere within the Delapan Special Border Economic Zone in Kedah and the Group’s corporate headquarters.
Together, NCT and TM will also co-develop go-to-market strategies to position NCT’s Smart Industrial Parks as future-ready investment hubs, attracting global and local industries, and replicating the model across Malaysia to drive economic growth, sustainability and digital adoption.
The MoC was formalised at the Smart City Expo Kuala Lumpur 2025 between Simon Chan, NCT Group’s General Manager of Sales & Marketing and Megawati Norhashim, TM One’s Vice President for Enterprise Business, and witnessed by Dato’ Sri Yap Ngan Choy, NCT Group’s Founder & Group Managing Director, TM’s Members of the Board Datuk Bazlan Osman and Dr. Tunku Alina Raja Muhd Alias, together with Amar Huzaimi Md Deris, TM’s Group CEO.
Amar Huzaimi Md Deris shared, “This partnership reflects TM’s role not just as a connectivity provider, but as the enabler of smart industrial ecosystems. This partnership reflects TM’s role not just as a connectivity provider, but as the enabler of smart industrial ecosystems. With our Vision AI, Intelligent Operations Centre, intelligent building management systems and other smart solutions, we are powering NCT’s Smart Industrial Parks into fully integrated, future-ready hubs for businesses and communities. This is how we deliver on our aspiration to be a Digital Powerhouse by 2030, creating platforms that drive Malaysia’s digitalisation, sustainability and industrial growth."
Dato’ Sri Yap Ngan Choy said, “Our first undertaking with TM established a clear direction to redefine Malaysia’s industrial park landscape, with the goal to create a national model for smart, sustainable and digitally driven industrial growth. As a result, NSIP today is well on its way to becoming a competitive regional hub for high-value industries, innovation-led enterprises and global investors aligned with the Malaysia Smart City Framework. With this new collaboration, we expect to advance the progress made to-date and strategically extend the success of that model. This reflects our commitment to supporting Malaysia’s digital transformation, while moving towards a low-carbon economy.”
About NSIP
NSIP is currently equipped with high-speed fibre connectivity, public 5G coverage, IoT-enabled networks, and an AI-powered security ecosystem equipped with panoramic cameras, licence plate recognition, thermal imaging, and real-time traffic monitoring. Complemented by integrated smart street lighting, traffic management, environmental sensors and a centralised Intelligent Operation Centre (IOC), along with solar-ready factories and green technologies, NSIP currently stands as one of Malaysia’s most advanced and sustainable industrial hubs.
Situated within the Integrated Development Region in South Selangor (IDRISS), NSIP is redefining industrial excellence. Focusing on smart technologies and green solutions, NCT Group and TM are committed to a partnership that will set new standards for the nation’s economic resilience.
YOU MAY ALSO LIKE
TM ONE PARTNERS MINISTRY OF EDUCATION TO ELEVATE DIGITAL SKILLS THROUGH TVET PROGRAMS
KUALA LUMPUR, 30 October 2024 – TM One, TM’s enterprise and Government sector business solutions arm, has announced a strategic partnership with the Ministry of Education (MOE) to enhance Malaysia’s digital competencies, equipping students and educators from vocational colleges and secondary schools with essential digital skills that align with industry standards. The partnership, which was recently formalised through a Memorandum of Understanding (MoU) with MOE’s Technical and Vocational Education and Training (TVET) Division, targets critical areas such as artificial intelligence (AI), cloud computing, cybersecurity, and smart agriculture solutions. These initiatives will benefit both students and educators, ensuring Malaysia’s future workforce is ready to meet the demands of the digital economy. Shazurawati Abd Karim, Executive Vice President of TM One said, “We are pleased to collaborate with MOE to deliver industry expertise and digital infrastructures to uplift Malaysia’s TVET ecosystem. TM One will facilitate education and practical training on advanced technologies to the students and educators, preparing them for emerging digital trends and career opportunities. This aligns with the country’s transformation agenda and TM’s Digital Powerhouse aspiration to revitalise Malaysia’s talent and innovation ecosystem for a digitally enabled and globally competitive workforce.” This collaborative effort includes industry placements for educators to develop their digital expertise as well as co-creation of learning modules, syllabi, and curricula revolving technology and telecommunications education, creating a sustainable skills development framework for the future. Leveraging TM’s extensive nationwide connectivity, TM One will also enhance MOE’s digital infrastructure at TVET institutions, fostering a modern learning environment through network enhancements and relevant digital solutions. This collaboration is expected to produce a highly skilled and digitally proficient workforce, positioning Malaysia as a leader across various sectors. Through this initiative, TM One and MOE are ensuring TVET students and educators are well-prepared with the right skills and certifications, providing greater digital access to students from all backgrounds and shaping a dynamic and digitally empowered Malaysia.
TM AND GOVT INTRODUCE NEXT-GEN 999 EMERGENCY SYSTEM
KUALA LUMPUR, 16 November 2025 – Telekom Malaysia Berhad (TM), in collaboration with the Ministry of Communications, has made available the Next Generation Emergency Response Services 999 (NG MERS 999), representing a significant enhancement to the nation’s emergency communications infrastructure. This milestone follows the 2024 agreement between both parties, reinforcing their commitment to deliver smarter, faster and more inclusive emergency services across the country. A key highlight is the enhanced SaveME 999 mobile application, which now provides Malaysians, including people with special needs and assistance, with direct access to 999 operators through video, text, and multimedia-based distress alerts. This places Malaysia among the first in the world to operationalise nationwide inclusive digital emergency access at large scale. Members of the public may continue to call 999 as usual. The SaveME 999 app serves as an additional option, particularly for those who require accessible features. The NG MERS 999 is a fully digital, integrated platform that replaces the legacy MERS 999 system which is also developed and operated by TM. The upgraded system enhances operational efficiency, optimises resource deployment, and significantly improves response times across more than 800 locations nationwide. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said: “TM is proud to stand alongside the Ministry of Communications in delivering this vital national infrastructure that protects lives and strengthens our resilience. NG MERS 999 represents a leap forward in Malaysia’s digital transformation, harnessing AI and multi-channel communications to empower faster, smarter and more inclusive emergency response for all.” He added, “Inclusivity sits at the heart of NG MERS 999. The enhanced SaveME 999 and the Responder App put critical technologies directly in the hands of users and responders, enabling a faster and more optimised emergency response. This reflects TM’s commitment to building a more connected, secure and digitally resilient Malaysia on its journey to becoming a Digital Powerhouse by 2030” Malaysia is setting a new benchmark in emergency response with the adoption of Advanced Mobile Location (AML) for precise caller geolocation, a unified five-agency 999 platform, and strengthened digital accessibility for PwDs. These capabilities mirror, and in several areas exceed, implementations seen in advanced emergency systems internationally. Advanced Technology and Inclusivity Developed and operated by TM, the NG MERS 999 integrates AI-powered analytics, geolocation services, and secure sovereign cloud hosting to streamline emergency call management and enable real-time decision-making. Two key applications – SaveME 999 (for the public to send multimedia alerts with GPS data) and the Responder App (for real-time tracking and coordination among emergency agencies) – ensure faster response and improved outcomes in life-critical situations. Aligned with the NG112 framework and built to stringent ISO-certified benchmarks, NG MERS 999 reinforces Malaysia’s public safety infrastructure and readiness for the digital future. With NG MERS 999, every emergency call is now met with greater speed, accuracy, and care — reinforcing Malaysia’s position as a leader in digital public safety innovation.
TM ELEVATES ITS GLOBAL STANDING, ATTAINS OPEN API DIAMOND CERTIFICATION FROM TM FORUM
KUALA LUMPUR, 18 June 2024 – TM achieves TM Forum Open API Diamond Conformance Certification with 60 certified APIs, surpassing industry giants. This milestone underscores the company's commitment to industry standards and innovation. TM Forum Open API enables seamless connectivity, interoperability and portability across complex ecosystem services. This “API-first” approach fosters collaboration and simplifies integration for developers. With over 770,000 downloads by over 2,700 companies worldwide, TM Forum’s Open APIs are a game changer for the industry. By achieving this certification, TM actively contributes to this global shift. While at the TM Forum: Ignite conference in Copenhagen, Ivan Chong, TM’s Chief Information Officer (CIO) commented, “This certification aligns with our aspiration of becoming a Digital Powerhouse by 2030. We have established a reusable API framework, streamlined high-volume custom APIs and consolidated siloed API gateways into a single cohesive gateway, strengthening our platform play approach. This boosted our system response time by 34%, exemplifying a truly ‘plug and play’ technology capability.” “The standardised Open APIs, tested in real-world deployment, enable faster time to market with 100% reusable and secure APIs from a curated catalogue. For example, by exposing API capabilities such as Digital Solutions to third-party partners, we can accelerate the development of new products and services for Smart Cities, Smart Education and Smart Healthcare. This fosters the creation of more innovative solutions and new revenue streams while adhering to global industry standards,” added Ivan. TM's certification journey started with a Bronze in September 2023 with three APIs and quickly progressed to Diamond with 54 certified APIs in just seven months. Now at 60 certified APIs, TM demonstrates its dedication to agility, innovation, and collaboration. By joining 11 of the world's largest service providers including Vodafone, China Mobile and Telefónica, who have adopted TM Forum's suite of Open APIs for digital service management, TM solidifies its global recognition among industry leaders.