30 Mar 2021
Business going digital: unifi kicks off its business webinar series for 2021 with reboot 5.0
unifi Business Club (uBC) kick off its 2021 webinar series with REBOOT 5.0, focusing on how businesses could build and retain customer loyalty in this digital age
unifi continues its efforts in empowering Malaysian SMEs through complete business solutions, helping them to become sustainably-ready and economically-resilient. With that, unifi aims to enable the digital transformation of SMEs with not just products and solutions but also support programmes.
Today, unifi, via its one-stop business community for SME, unifi Business Club (uBC), organised REBOOT 5.0, which focuses on how businesses could build and retain customer loyalty during these times of adversity. Ignatius Ong, Chief Executive Officer of Touch & Go Digital, Khalil Jaffri Muhammad Muri, Head of Retail Business Division of Petronas Dagangan, and Khaidhir Elias, Value Program Lead of unifi SME, shared their point of views and insights on enhanced customer loyalty for the digital future.
Speaking at the event, Khaidhir said: "As the leading telecommunications service provider for Malaysian SMEs, unifi continues to organise programmes such as business webinars which are very relevant in today's landscape towards accelerating digital economy. This REBOOT 5.0 webinar series is a not to be missed online event, specially organised for our business customers. This is part of our commitment to facilitate the digital adoption and digitalisation of our business customers towards accelerating their growth. More programmes by uBC are in the pipeline, so stay tuned!"
"Through uBC, unifi supports local SMEs by equipping them with the right skills and knowledge in ensuring business owners stay ahead of the competition in this digital age. This is in line with the unique role of Telekom Malaysia Berhad (TM) as the enabler of Digital Malaysia and in support of the Government's nation-building initiative including MyDIGITAL," he added.
uBC acts as a one-stop business community for all SME needs to grow digitally. The community provides practical solutions and support, connects SMEs to various business associations and supporting agencies to enable them to grow and realise their full potential. Serving close to 400,000 businesses of all industries and sizes, unifi also provides value-added solutions offerings by leading industry experts to uBC members through various upskilling and reskilling avenues, to help them adopt digital tools with ease.
Among these learning avenues for SMEs are the free live webinar series, Sembang Business and REBOOT sessions. Sembang Bisnes is a live Q&A and sharing session with reputable SME entrepreneurs, while REBOOT is a dedicated webinar session with industry experts, aimed at helping uBC members and SMEs gain business knowledge. Both are conducted live via unifi Business Club various social media accounts. Through its strong partnerships, unifi gathers industry leaders to discuss the current economic landscape, business-related queries and share valuable advice with the audience. Past sessions featured notable representatives from MDEC, SME Bank, KryptoPOS, enginemailer, TM Info Media Sdn Bhd (TMIM) and Digital Marketing Consultancy (DMC).
To tune in to the upcoming free live webinars and learn more about how to stay ahead in the market with unifi, visit unifi Business Club Facebook page at www.facebook.com/unifibusinessclub.
YOU MAY ALSO LIKE
Thank you Malaysia! unifi hits 2 Million customers mark!
unifi celebrates the momentous milestone with exclusive offerings for its customers. unifi as the nation's leading convergence and digital connectivity enabler today announced an exciting milestone of surpassing the 2 million customers mark, attained through the continued support and confidence from its beloved customers nationwide. In celebration of reaching these momentous record, unifi is offering FREE content viewing and connectivity solution as rewards to show their utmost gratitude to all of the customers for choosing and trusting the brand over the years. Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said: "We are celebrating this key milestone because of you, our dear customers. Thank you for your continued support, confidence and trust in unifi. You are the motivation that keeps us striving to constantly deliver the best experience for our customers. As a token of appreciation, we are bringing Olympic Games Tokyo 2020 broadcast on unifi TV to all our customers for FREE. On the other hand, we understand that in this period of time, more people are at home and seamless connectivity experience is critical. Hence, we would like to offer free Wi-Fi optimisation consultancy services from our unifi Elite team to further enhance their internet experience at home. Not to forget, all our existing customers can enjoy the unlimited unifi Mobile postpaid plan at RM59/month with no contract. This is our way of saying thank you for choosing unifi as your digital lifestyle enabler." unifi maintains its convergence leadership with strong and consistent growth in its customer base. Its compelling #unifiyourworld total convergence proposition provides the best customer value for access (Home Broadband solutions and Mobile), unifi TV and lifestyle needs (unifi Plus Box, Mesh Wi-Fi, etc.) – for an improved overall internal experience at home and beyond under a single subscription. WiFi optimisation via the use of Mesh WiFi offered by the convergence package helps to enhance customer experience. unifi also accelerated its Streamyx migration programme to enable more customers enjoy higher speed broadband. "Our mission has always been to fuel the best experience and best value for both consumers and business customers. In this unprecedented time, when uninterrupted connectivity is needed more than ever, unifi has proactively met the target set by the Government under Jalinan Digital Negara (JENDELA). TM via unifi is going all out to expand the connectivity and reach to sub-urban and rural areas supported by the higher number of ports deployed and wider fiber network roll-out as well as via fit-for-purpose technologies under the JENDELA programme to ensure no one is left behind. We have also surpassed our 1Q2021 JENDELA target when we achieved 141% of our commitment, befitting our role as the nation's connectivity and digital infrastructure provider," he added. In celebrating its 2 million customer's milestone, unifi is offering: 1) FREE viewing of the Olympic Games Tokyo 2020 to all existing customers, which will be aired from 23 July to 8 August 2021. Existing unifi customers can enjoy the 33 sports and 339 events on 13 HD channels on unifi TV via set-top-box or unifi Plus Box. Customers without unifi TV subscription can view the games through unifi PlayTV app. 2) FREE home Wi-Fi consultation by unifi Elite team, a team of Internet experts that provide professional assessment and consultation to optimise wireless coverage at customers' premises. This limited-time offer worth RM120 per visit is open for the first 100 customers while customers on the unifi 500Mbps and unifi 800Mbps plans can receive free Wi-Fi consultation until the end of the year. Interested unifi Home customers can book the slot by completing the online form at unifi.com.my/bookunifielite. 3) The unlimited unifi Mobile 99 plan is now offered at RM59 only, which includes unlimited calls, data, and texts, and a FREE 10GB LTE hotspot pass. The no-contract plan is exclusively for Home Broadband customers, while those without any Home Broadband plan with us can subscribe to the plan at the same price with a 12-months contract. As Malaysia's pioneer nationwide broadband provider, unifi has been playing an active role in every moment of their consumers' lives and is committed to continuing this journey. With the trust and support from customers across all walks of life, unifi strives to be the best broadband service provider to all Malaysians. To enjoy these exclusive offerings, visit unifi.com.my/thankyou2million.
TM reports strong 3Q2020 performance amidst challenging environment
Encouraging QoQ revenue growth across all product lines 3Q2020 QoQ Key Financial and Operational Highlights (All comparisons refer to the second quarter of 2020 (Quarter-on-Quarter (QoQ) comparison), except as noted): Group Revenue grew 3.8% to RM2.69 billion from RM2.59 billion recorded in 2Q2020. Group Reported Earnings Before Interest and Tax (EBIT) increased by 7.0% QoQ to RM456.2 million, from RM426.3 million in 2Q2020. Group Reported Profit After Tax and Non-controlling Interests (PATAMI) rose 19.9% QoQ to RM329.5 million compared to RM274.7 million. The total capital expenditure (capex) for 3Q2020 stood at 14.9% of revenue or RM400.0 million. unifi: Continues convergence leadership with growth in broadband and mobile; highest convergence penetration of TM households at 58%. TM ONE: Strengthened position as the digital enabler for enterprise and public sector customers with connectivity and end-to-end cloud offerings. TM Wholesale: Continues to connect industry players, carriers, over-the-top (OTT) providers and content players in Malaysia and globally. Addressing the digital divide: Remain committed to increasing connectivity reach via Jalinan Digital Negara (JENDELA) and accelerating the digital economy with recently announced Malaysia Digital Economy Corporation (MDEC) collaboration. Strong Business Performance for 3Q2020 Despite these unprecedented times, TM Group Revenue continues to increase QoQ recording a resilient 3.8% growth to RM2.69 billion from RM2.59 billion recorded in 2Q2020 on the back of higher revenue from voice, internet and data services. Group EBIT for 3Q2020 increased by 7.0% QoQ to RM456.2 million, from RM426.3 million in 2Q2020, on the back of lower operating cost, from the Group's continued momentum from its cost optimisation programmes. This subsequently led to a 19.9% increase in Group PATAMI from RM274.7 million in the preceding quarter to RM329.5 million. In 3Q2020, the company invested 14.9% of revenue in capex amounting to RM400.0 million - in line with guidance - as it continued to optimise its network and sweat its assets. Of the amount invested, 50% was for network access, 17% for core network, and the balance 33% for support system. Imri Mokhtar, Group Chief Executive Officer, TM, commenting on the results: "We are pleased to report another quarter of growth across all key financial metrics – revenue and profits – despite the challenging environment in Q3. Our efforts in cost optimisation continue to yield results with a healthy EBIT and a strong PATAMI. As we enter the ninth month of the Covid-19 pandemic, our priority continues to be the safety and health of our 'Warga TM' while continuously delivering connectivity and solutions excellence to our broad customer base." "We are seeing unifi gaining momentum, posting a 6.3% growth to 1.65 million subscribers, with our total broadband customer base now at 2.26 million. We achieved the highest convergence penetration (of three services or more) in TM households since 2018, of 58%, as more Malaysians embrace digital living-working in this new norm. On the wholesale front, we continue to collaborate with industry players in Malaysia and globally. At TM ONE, we further cemented our leadership position as the digital enabler for enterprise and public sector customers with enterprise-grade connectivity and end-to-end cloud offerings. We look forward to more collaborations with strategic partners and customers towards establishing a solid foundation for a more Digital Malaysia," Imri concluded. Operational Review: Maintaining Business Momentum TM delivered another quarter of robust performance, driven by its agility to mitigate the impact of the pandemic on Group businesses and operations; leveraging on new avenues for growth in the 'new normal' whilst adapting to challenges. unifi: Continues convergence leadership with growth in broadband and mobile Achieved the highest convergence penetration at 58% of TM households. unifi customer base grew 6.3% to 1.65 million; total broadband customer base grew 2% to 2.26 million during the quarter. Helped empower Small and Media Enterprises (SMEs) with relevant tools and knowledge to grow their businesses and embrace digitalisation with the launch of cari@unifi and eBiz Pack, unifi Business Club (uBC) collaboration with Lalamove and live webinars such as Reboot and Sembang Bisnes. Partnered with Funding Society Malaysia to provide business financing solutions for Micro SMEs (MSMEs) utilising Yellow Pages' digital platform. unifi Mobile extended access to the daily free 1GB Productivity Internet offer to 24 hours, until 31 December 2020, to support Malaysian's connectivity needs in Conditional Movement Control Order (CMCO). TM ONE: Strengthened our position as digital enabler for enterprise and public sector customers with connectivity and end-to-end cloud offerings Scaled up the full capabilities of Cloud α (Cloud Alpha) suite of services with full data residency, locality and sovereignty. Appointed as the technology partner of the Department of Statistics Malaysia (DOSM) to develop and maintain the Population and Housing Census of Malaysia 2020 (e-Census) platform. Continue to support state governments and local city councils to establish future-ready smart cities and smart homes via its TM ONE Smart City Solution enabled by the Internet of Things (IoT) and various smart solutions. TM Wholesale: Continues to connect industry players, carriers, over-the-top (OTT) providers and content players in Malaysia and globally Domestic Secured a new contract with a domestic mobile player for cross ocean connectivity, backhaul connectivity solutions and broadband access capacity upgrade. New backhaul connectivity deal with a domestic mobile player for new backhaul services. International Expansion of content delivery services with an Asian-based OTT player. Secured a deal with an Asian-based OTT player for connectivity solution within Asia Pacific, and two (2) new long term data connectivity deals with global carriers. Additional voice business deals with global service providers worldwide. TM Network remained stable throughout CMCO as a result of continuous network optimisation. This is despite traffic utilisation surging between 30% to 50% depending on peak hours, from March 2020 to November 2020 due to more Malaysians working from home. Supporting the nation's digital agenda and addressing the digital divide: Remain committed to increasing connectivity reach via JENDELA and accelerating the digital economy with the recently announced MDEC collaboration. Prospects for the Current Financial Year Ending 31 December 2020 Following the Covid-19 pandemic, Bank Negara Malaysia has revised Malaysia's annual gross domestic product (GDP) forecast to contract between 3.5% to 5.5%[1], against 4.3% growth in 2019. Uncertainty from the most recent wave of the pandemic from October onwards is expected to bring about further revision to these numbers. As the nation faces this adversity, relying even more on the internet and digital connectivity for work and studies, TM continues to serve as an essential service provider, ensuring stable network performance for the entire nation via both our retail and wholesale fronts. The Government's introduction of JENDELA in September 2020 as well as the RM7.4 billion allocations in the recent National Budget to deliver upgraded broadband services for year 2021 and 2022 will serve as a platform to accelerate Malaysia's digital connectivity through wider deployment of mobile, fibre and fixed wireless access. This will pave the way for 5G under the 12th Malaysia Plan (2021–2025). TM is at the forefront in collaborating with other service providers, enabling and delivering JENDELA. We continue to seek opportunities to cater for future demands of connectivity, in line with our proven commitment to maintain business profitability whilst adapting to and exploring new norms and avenues from this dynamic circumstances that the nation faces today. [1] Sourced from Bank Negara Malaysia, 14 August 2020
CONSOLIDATION OF TM’S BUSINESS IN MALAYSIA INTO TM TECH TO STRENGTHEN CONVERGENCE LEADERSHIP AND IMPROVE OPERATIONAL EFFICIENCY
Following the earlier communication on 14 December 2022, Telekom Malaysia Berhad (“TM”) today announced the internal reorganisation of its business in Malaysia into a single operating entity named TM Technology Services Sdn Bhd (“TM Tech”) following the approval of various bodies, including the High Court of Malaysia and the Malaysian Communications and Multimedia Commission. Effective today, 1st March 2023, Telekom Malaysia Berhad will serve as an investment holding company for this single operating entity (TM Tech), along with other wholly owned subsidiaries, covering TM’s international, digital, education, support business and other non-wholly owned subsidiaries. This group in totality will continue to be governed by the current TM’s Board of Directors and managed by the same Senior Management team. The reorganisation into TM Tech – which includes Unifi, TM One and TM Global, amongst others – marks the next phase of TM’s transformation that will reinforce its fixed-mobile convergence (FMC) position, further improve operational efficiencies and deliver a more seamless customer experience. Resource-wise, the reorganisation brings together the diverse talents, facilitating greater cross-functional collaboration and agility through more streamlined and simplified processes. Group CEO of TM, Dato’ Imri Mokhtar explained, “As customer demand, increasing competition and stakeholder expectations reshape the industry, it is timely to consolidate our telco business in Malaysia into a single operating entity that will allow us to serve our diverse customer segments better and quicker, as well as drive operational efficiency.” “We have recently notified all of our valued customers on this internal reorganisation via email and digital letters. At this point, for all payment transactions - the beneficiary name will now be “TM Technology Services Sdn Bhd” instead of “Telekom Malaysia Berhad”. All other payment details remain the same, such as the bank account and JomPAY code,” Imri added. “The success of TM to shape a Digital Malaysia through technology that empowers communities, businesses and Government truly lies in our Warga TM. With majority of Warga TM realigned into this single operating entity, the individual job functions, entitlements and benefits will remain unchanged. Similarly, all of TM’s current obligations in terms of partnerships, vendor and service agreements will remain in effect.” “We believe this reorganisation will strengthen TM’s role in advancing the country’s digital economy and to serve our growing customers in a more cohesive manner. It will reinforce TM’s competitive edge, solidifying our transition towards being a human-centred TechCo,” Imri concluded.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!