25 Nov 2021
As nation shows encouraging signs of recovery, TM posts strong results for first nine months of 2021 revenue up 6.8%, net profit increases 7.7%
Group Operating Revenue in Jan - Sept 2021 (YTD Sept) grew 6.8% to RM8.38 billion compared to the same period last year
Continued focus in supporting the nation's sustainability and recovery has resulted in Telekom Malaysia Berhad (TM) posting a strong financial result in the first nine months of 2021. Fuelled by high demand for digital connectivity and solutions, TM continues its positive trajectory for the year with a solid performance in the third quarter (3Q2021).
YTD Sept 2021 Financial Highlights (vs YTD Sept 2020)
- Solid revenue growth, with a 6.8% increase to RM8.38 billion, from RM7.84 billion in the same period last year. This achievement is driven by revenue increase from all lines of products, particularly Internet services which saw a 6.8% increase on the back of steady growth in fixed broadband customer base.
- Earnings Before Interest and Tax (EBIT) grew by 17.1% to RM1,414.8 million, from RM1,208.6 million as a result of revenue growth and continuous cost optimisation initiatives.
- PATAMI increased by 7.7% to RM815.3 million compared to RM756.7 million, following sound operating profits.
Imri Mokhtar, Group Chief Executive Officer of TM commented:
"Throughout 2021, we've focused our efforts to deliver digital connectivity and solutions in supporting the sustainability and recovery of our country. As a result, we are able to deliver another solid quarter of revenue and net profit growth.
Our next focus will be on delivering enhanced customer experience and strengthening our digital offerings across all customer segments in unifi, TM ONE and TM WHOLESALE.
With movement control restrictions in Malaysia continue to be eased and the economy gains momentum, we remain committed to serve the nation. We will continue to play our leading role in Malaysia's digitalisation drive outlined by the Jalinan Digital Negara (JENDELA) action plan, 2022 Budget and the 12th Malaysian Plan, including MyDIGITAL blueprint.
As we continue our shift towards becoming a human-centred technology company, we will develop innovative solutions and drive digital adoption across our broad customer base of home, SME, corporate and Government customers – anchored on enhanced customer experience.
Supporting this evolution, will be our new way of working at TM – focusing on increased productivity through digitalisation and process automation, upskilling of our existing workforce and welcoming new digital talents."
Driving digital adoption and a new way of working in the post-pandemic era
TM recorded the highest increase in unifi subscribers for three consecutive quarters. In the quarter under review, TM registered an additional 210,000 new unifi subscribers in both the consumer and micro, small and medium sized enterprise (MSMEs) segments.
This record-breaking growth is fuelled by high demand for connectivity and digitalisation tools which have become an important necessity. To deliver this demand, TM has been adding higher number of broadband ports and delivering a wider fibre network coverage. This expansion has exceeded TM's committed targets in JENDELA action plan. The fast network rollout together with strong frontline support, a steady marketing push and speedy installation had cemented customer's confidence and trust.
Beyond connectivity, unifi has steadily strengthened its entertainment proposition with the addition of 19 new content offerings comprising 7 content streaming services and 12 new channels.
Supporting the Government's push to digitalise MSMEs, unifi registered encouraging increase of productivity and digital tools utilisation amongst its 375,000 MSME customers, leveraging the Government's Digitalisation Grant.
Focusing on enhanced customer experience
Customer experience remains our key focus across all segments and we continue to introduce new experience features and improvements in this area.
For unifi customers, we continue to innovate and improve in the management of user experience. We now provide customers with a proactive early detection and intervention support for broadband connectivity and ensuring fast resolution of service. As a market leader, TM commits to a continued focus on customer experience, with progressive releases of more new experience leveraging on analytics.
TM WHOLESALE was recently awarded the Best Asia Pacific Zero Outage Supplier by T-Systems amidst intense competition from other established telcos in the region. This recognition signifies TM's commitment and focus to provide the best quality service to our telco and hyperscaler customers.
Enabling digital solutions in the Enterprise and Public sectors
TM ONE remains steadfast in its commitment to realise the nation's MyDIGITAL blueprint and support efforts to rebuild the economy in both the Enterprise and Public sectors.
New sales and contract renewal across the Enterprise and Public sectors are encouraging in the post pandemic recovery period with TM ONE providing digital connectivity and solutions for the Digital Community Centre in rural areas, regional cloud services and major financial institutions.
TM ONE maintains its role as a trusted business partner driving digital transformation for Enterprise and Public sectors especially in business process automation via partnerships with global digitalisation partners such as SAP.
Delivering network for the Industry
TM WHOLESALE continues its "telco for telcos" role by providing wholesale services and solutions to all Malaysian licensed service providers. In line with the overall growth of broadband, TM WHOLESALE recorded high demand for its wholesale broadband service. As the primary mobile backhaul provider for the industry, TM WHOLESALE registered an increase in bandwidth utilisation of its Next Generation Backhaul service by major mobile telcos. This also positions TM as a capable enabler for Malaysia's 5G network deployment.
Internationally, TM WHOLESALE continues to strengthen its partnership ecosystem with global telcos and hyperscalers, and has recorded significant growth of international bandwidth traffic. This is further complemented by the coverage increase of the global content delivery network (CDN) with more than 80 CDN nodes worldwide.
TM WHOLESALE has also established a collaboration with a Tier 1 Internet Protocol (IP) transit provider – Tata Communications – to offer high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. At the same time, we have successfully on boarded more than 15 major international hyperscalers and digital service providers in TM's core data centres.
All of the above positions Malaysia positively as a digital and technology hub in ASEAN.
A socially responsible Corporate Citizen
TM played its part in supporting the fight against COVID-19 via various programmes. Overall, TM has contributed over RM9.5 million for humanitarian and community initiatives this year including to Tabung CERDIK and COVID-19 GLC/GLIC (GDRN) fund.
TM also provided digital connectivity services to more than 400 PPVs nationwide, in addition to converting three of its premises into PPVs at its Multimedia University (MMU) campuses in Cyberjaya and Melaka, plus Kompleks TM Taiping.
TM had also spent over RM16.0 million on several safety protocols and preventive measures across its customer operations to ensure the wellbeing of our frontliners and customers. These measures include providing personal protective equipment (PPE), weekly COVID-19 screening, UV air treatment and other workplace measures.
YOU MAY ALSO LIKE
TM One Unveils new brand strategy and enhanced website to take Malaysian businesses and public sector forward
The new tagline “Taking Transformation Forward”, coupled with the redesigned website reaffirms TM One’s commitment as a key digital transformation enabler for Malaysia’s enterprise and public sector. TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), enters into the year 2021 with a major stride when it introduced a new brand theme – "Taking Transformation Forward". The tagline portrays the business unit's strong commitment as the key digital transformation enabler for Malaysia's enterprise and public sector. In tandem with the new tagline, TM One also unveiled a redesigned and revamped website to reflect its upgraded features and capabilities. Ahmad Taufek Omar, Executive Vice President and Chief Executive Officer of TM One, enthused: "We are very excited with the new tagline as it further defines our role of taking the digital transformation of our customers across various verticals forward with our comprehensive suite of state-of-the-art and innovative digital solutions. To complement it, we gave our website a significant facelift with intuitive navigation and a plethora of content; tailored for different industries. It represents the immense growth opportunities that Malaysian businesses and public sectors can gain, leveraging on the digital offerings that we offer, ranging from Cloud, Smart Services, Cybersecurity, Internet of Things (IoT), mobility, data analytics, Artificial Intelligence (AI) and many more." The new website has an enhanced interface with a clean and modern design, delivering seamless personalised content including comprehensive access to all TM One's digital offerings in an immersive form. Among the key highlights of the redesigned website is the interactive Virtual Reality (VR) content. Other advanced features include the 360o web VR, which allows customers to experience a virtual visit to the Klang Valley Data Centre (KVDC), and the upcoming TM One Experience Centre. The website also includes an in-depth overview of TM One Cloud α (Cloud Alpha), as well as insights into TM One's cloud migration and smart solution experience. In addition, the cybersecurity virtual experience demonstrates an oculus quest of several cybersecurity scenarios in an Integrated Operations Centre (IOC). "Visitors will also be able to enjoy personalisation features, providing them with unique content relevant to their business and industry. This will guide them towards the most apt product offerings, and solution recommendations, creating a smoother browsing experience for anyone visiting our website. The website will be the content hub and reference source for our customers in their journey towards taking transformation forward. This perfectly fits our role as part of TM Group as the enabler of Digital Malaysia," Ahmad Taufek added. To know more about Taking Transformation Forward and to experience TM One's redesigned website, visit www.tmone.com.my or scan the below QR code:
Yayasan TM provides B40 students greater access to online learning with free sim cards
2,000 unifi Mobile #BEBAS SIM cards worth RM500,000 distributed to eligible students from B40 families through schools, institutions and in support of the Government’s initiatives. Telekom Malaysia Berhad (TM) via its foundation, Yayasan TM (YTM) recently provided free internet access to school students from B40 families nationwide to facilitate their home-based teaching and learning (PDPR) during this Movement Control Order (MCO) period. The unifi Mobile #BEBAS 15GB LTE SIM cards which come with 1-year FREE internet access worth RM250 were distributed to a total of 2,000 students, bringing the total contribution value to RM500,000. These eligible students were selected by their respective schools with priorities given to B40 students who will sit for main examinations in 2021. Commenting on the initiative, Abdul Hamid Hashim, Director of YTM said, "Every student has the right to gain equal access to education. We hope our humble effort will fulfil the students' need for internet connectivity during these challenging times so they can fully participate in the online learning process. This is even more crucial as these students will sit for important examinations this year." "YTM will continue to support TM Group's role as the trusted partner in nation building, with the focus on education and human capital development towards producing the digital workforce to enable Digital Malaysia," he added. Under the initiative, 1,200 unifi Mobile #BEBAS 15GB LTE SIM cards worth RM300,000 were distributed nationwide through Yayasan Raja Muda Selangor (300 SIM cards), District Education Offices (PPD) (300 SIM cards) and 11 schools (600 SIM cards). The 11 schools are: SMK Abi, Perlis SMK Sri Muda, Pulau Pinang SMKA Sultan Azlan Shah, Perak SMK Jalan Reko, Selangor SMK Bandar Tun Razak, Kuala Lumpur SMK Cedung Jaya, Pahang SMK Alor Akar, Pahang SMK Datuk Bendahara, Melaka SMK Tun Perak, Johor SMK Tengku Mizan Zainal Abidin, Terengganu SMK Matang Jaya, Sarawak In addition, YTM also contributed another 800 SIM cards worth RM200,000 to low-income groups through TM's Corporate Social Responsibility (CSR) programmes in support of the Government initiatives such as Tabung CERDIK and #MYBAIKHATI. Tabung CERDIK is an initiative among the Government-Linked Companies (GLC) and the Government-Linked Investment Companies (GLIC) to help B40 students with PDPR during the pandemic. Meanwhile, #MYBAIKHATI is an initiative under the People and Economic Strategic Empowerment Programme (PEMERKASA) with a similar objective, that reaches out to students from underprivileged families through PINTAR Foundation and Pusat Internet Komuniti (PIK). Yayasan TM Future Leaders Scholarship for SPM school-leavers 2021 YTM is also calling for students who have just received their SPM 2020 results to apply for Yayasan TM Future Leaders Scholarship 2021. Successful applicants will have a chance to further their studies in TM's education arm, Multimedia University (MMU). The deadline for application is on 20 June 2021; so hurry, visit http://bit.ly/yayasantmscholarship to apply or scan the below QR code: Recipients of YTM scholarships will not only receive financial aid throughout their studies but will also be attending self-development programmes while they are still in university to prepare them in entering the career world. YTM also focuses on developing talents, especially in critical thinking for leaders and future-proof workforce readiness among students after graduation. Since its establishment in 1994, YTM has awarded education sponsorship to more than 15,000 qualified students of high academic calibre from low-income families and multi-ethnic background to pursue their studies at government schools and universities in Malaysia and abroad by offering grants, bursary, allowances or financial supports with a total sponsorship value of over RM568 million. This continues to be pursued by YTM, which focuses on nurturing the right talent that will ultimately contribute to the growth of the Company, industry and nation. YTM hope that this effort will encourage the students to focus on their study and bridge the digital gap. Besides education, YTM also embarks on sustainable efforts to preserve our local heritage and culture. For more information on YTM, visit www.tm.com.my.
TM & Astro collaborate to deliver high quality digital experience
TM provides Astro with full suite of wholesale infrastructure and connectivity solutions to enable Astro to serve its customers with reliable broadband and content services. Telekom Malaysia Berhad (TM) and Astro Malaysia Holdings Berhad’s wholly-owned subsidiary, MEASAT Broadcast Network Systems Sdn Bhd (Astro) today inked deals to collaborate in delivering a high quality digital experience to all Malaysians. The collaboration also signifies both companies' commitment to support the “Jalinan Digital Negara” (JENDELA) initiative in providing wider broadband coverage and a better experience nationwide. The agreements were signed by Imri Mokhtar, Group Chief Executive Officer of TM and Amar Huzaimi Md Deris, Executive Vice President, TM WHOLESALE while Astro was represented by Henry Tan, Group Chief Executive Officer and Shafiq Abdul Jabbar, Group Chief Financial Officer. Through this strategic collaboration, TM, via TM WHOLESALE, its global and wholesale business arm, will provide Astro with a full suite of infrastructure and connectivity solutions that comprises the whole range of wholesale services inclusive of high speed broadband (HSBB), bandwidth, backhaul and Internet access. This extensive and robust fibre network infrastructure will enable TM together with Astro to provide high-quality and reliable connectivity to their end-users. With TM’s HSBB service, Astro also will be able to provide broadband services to its customers without having the need to build a new infrastructure while extending its coverage to wider areas across the country via a fibre network. As for Internet services, TM’s internet access solution will enable Astro to offer high performance internet connectivity and a comprehensive solution to its customers. To complete the services, TM will also provide Astro with its Content Delivery Network (TM CDN), a newly developed content platform service that delivers seamless, faster and secure digital content. This will enable Astro to strengthen its video streaming efficiency to its current service offerings. Commenting on the collaboration, Imri said: “TM as the leading infrastructure partner for High Speed Broadband wholesale services, leveraged its superior network nationwide to support the industry’s broadband growth. We are also the primary mobile backhaul infrastructure provider for the industry with extensive coverage and capacity. As the digital infrastructure accelerator in Malaysia, we have always been a strong advocate of infrastructure sharing. Thus we are honoured to be given this opportunity to leverage each other’s expertise to provide Malaysians with high quality broadband and content services that we have. This strategic collaboration also demonstrates our commitment to ensure Malaysians are provided with a seamless and “always-on” connectivity experience. We are happy to work with Astro and this is yet another testament to our pivotal role as the enabler of Digital Malaysia aspirations.” Meanwhile, Henry Tan said: “This strategic partnership with TM lays the foundation for Astro to be an internet service provider. Astro’s goal is to provide Malaysians with the best digital experience and broadband value proposition. Leveraging on the strength of TM’s wide HSBB network will enable Astro to realise new revenue streams, scaling our broadband service with content bundles, or standalone broadband and other product lines. This deal gives us more flexibility to offer great value and convenience to our customers.”
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!