25 Oct 2022
TM One LEAP Summit 2022 poised to advance next-gen enterprise transformation with world-class innovators
TM One’s annual flagship event LEAP Summit returns for a fifth year, anchoring on the theme ‘Enabling Your Next: Innovate and Transform’
TM One, the enterprise and government sector business solutions arm of Telekom Malaysia Berhad (TM), held its high-impact annual flagship event, LEAP Summit 2022 today, aimed at propelling enterprise innovation and transformation as Malaysian businesses take advantage of the nation’s initial economic recovery.
The fifth in its series, LEAP Summit 2022 themed ‘Enabling Your Next: Innovate & Transform’, brought together world-class digital experts and over 200 of Malaysia’s top decision makers to better understand how these leaders could unleash their innovation potential and take their businesses to the next level.
Imri Mokhtar, Group Chief Executive Officer of TM, in his welcoming address said that increased customer expectations for digital services and platforms are reshaping how enterprises work and conduct their business.
He also explained that in order to keep up with these new trends, enterprises must fast-track their transformation to virtualised cloud-based services, leverage digital networks to modernise legacy processes, accelerate workflow efficiency, and strengthen cybersecurity. This will improve business offerings and overall customer experience, leading to increased growth and profitability.
Kicking off LEAP Summit 2022 was Netflix’s Co-Founding Executive, Mitch Lowe, who emphasised the need for being brave in order to become a leader of the industry and to remain relevant. Having grown with the entertainment industry from video stores and DVD kiosks, to founding one of the most successful over the top (OTT) content services, Lowe shared that the habit of transformation is built by constantly looking to solve the problems faced by the customers and the industry.
Building on this need for organisations to constantly evolve, the event then featured a panel session with Paul Nicholls, Telstra Purple’s Digital Transformation Practice Leader with Telstra’s global partners Airspeeder (the F1 for Electric Flying Vehicle) and Bata Global (world's largest shoe manufacturer), which was moderated by Ching-Fong (CF) Ong, Managing Director & Senior Partner
from Boston Consulting Group; who deep dove into real examples of transformation, spanning multiple technologies and geographies, which centres around customers.
Bringing the conversation closer to home, industry leaders Datuk Hj Bacho Pilong, Senior Vice President, Project Delivery & Technology, PETRONAS; Fabian Bigar, Chief Executive Officer, MyDIGITAL; Effendy Shahul Hamid, Chief Executive Officer, CIMB Digital Assets; Ir. Dr. Lim Eu Shawn, Chief Global Solutions Officer, Aerodyne Group; also weighed in on transformation within the Malaysian context and its role in future-proofing businesses and the nation to progress from surviving to thriving. This discussion was moderated by Manoj Menon, Founder and Chief Executive Officer of twimbit.
Commenting about this year’s event, Shazurawati Abd Karim, Executive Vice President of TM One said, “TM One’s LEAP Summit is part of our continuous commitment to enable organisations to prepare for their next advantage, today and tomorrow. With one of the common challenges faced by organisations being how to start or even expand their innovation and transformation journey, we connect them to world-class leaders to open up new ideas and possibilities that enterprises can put into motion.”
TM One 5G Sphere Programme – enabling enterprises’ ‘Next’, now
LEAP Summit 2022 also witnessed the inauguration of TM One’s 5G Sphere Programme, an alliance of Malaysia’s leading technology and smart solution partners to create an ecosystem to support the next phase of enterprise innovation and transformation, leveraging 5G.
Harnessing 5G capabilities to power connected technologies to improve performance and customer experience, real-time detection, instant analysis and action for efficiency, as well as increased safety while reducing down-time through smart solutions, TM One’s 5G Sphere offers the opportunity for enterprises to springboard their transformation through actual case studies and proof of concepts that address their unique business challenges.
TM One 5G Solutions for enterprises and the government sector
TM One’s latest-in-class showcase during LEAP Summit 2022 also spotlighted 5G-enabled applications for Smart Healthcare, Smart Industry and Smart Cities, along with several digital solutions and services, demonstrating the latest end-to-end technologies available to enterprises and the public sector to spur on their digital growth.
Shazurawati explained, “The next phase of smart innovative transformation will be 5G-driven opportunities, with capabilities such as video monitoring, logistics, fleet management, and private 5G networks powering manufacturing, transport, factories, and campuses already on the horizon.”
“Moving forward, optimal 5G business solutions will arise from smart collaborations and coalitions among industry leaders, accelerating the next phase of technology adoption by both industry and the country as a whole, and enabling our aspirations for a Digital Malaysia,” she concluded.
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TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care
Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals. The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH. Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control. Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.” TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration. “Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati. This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners. “At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.
Gamuda Land and TM embark on strategic collaboration on converged telecommunications services for Gamuda Gardens
Sungai Buloh: Gamuda Land and Telekom Malaysia Berhad (TM), via its business solutions arm, TM ONE, today inked a strategic collaboration at Gamuda Gardens sales gallery for the deployment of converged telecommunications services at Precinct 1 & Precinct 2 including Gaia Residences, the first service apartments at Gamuda Gardens. Through this collaboration, approximately 1,500 units of residences in Gamuda Gardens will enjoy a 2-year complimentary unifi high speed internet service of 100Mbps; which will be upgraded to a higher bandwidth upon vacant possession (VP) of their homes. The complimentary package also comes with premium entertainment varieties from unifi TV which include LIVE sports, kids, lifestyle and international TV channels as well as telephony service. At the event, representing Gamuda Land were Project Director Aw Sei Cheh and Executive Director of Sales & Marketing Lillian Lung who signed the agreement while State Vice President, TM Selangor, Dato’ Zuraidah Mohd Said and Head States, TM ONE, Nizamuddin Hashim represented TM. “As one of Malaysia’s leading town-maker, Gamuda Land creates places that people will call home, want to be a part of, grow up and grow old in. One important aspect of creating a sustainable town is connecting people. Be it physical or digital connectivity, we are mindful throughout our masterplan design and architectural construction to incorporate the right facilities and technology to encourage interactions among people which are pertinent to building a sustainable community. Such demand is on an upward trend that has somewhat become a necessity, where high-speed internet is now almost as important to new home buyers as running water and electricity,” said Aw, adding that Gamuda Gardens’ property owners will expect high-speed internet connectivity to be available from the day they move in. Meanwhile, Dato’ Zuraidah said, “Through this collaboration with another renown property developer, the provisioning of network and integrated infrastructure services for Gamuda Gardens enables future development of smart services to empower smart homes, smart city and smart community applications for residents to enjoy greater lifestyle, security, economic stability and enhanced quality of life.” “In today’s digitally-connected environment, smart services adoption will pave the way for the development of smart cities. With our proven capabilities at TM, we aim to help property developers and local councils nationwide at solving the diverse challenges faced by urban areas in mobility and transportation, safety and security, environmental and social sustainability and public services which can be achieved through TM ONE’s comprehensive suite of smart solutions.,” she added. Located at the confluence of three major highways, LATAR, Guthrie and North-South Expressways, Gamuda Gardens is a Malaysia Green Building Index Silver rated township with a gross development value of RM10 billion, offering a mix of residential and commercial developments. Its 6,000 residential units encompass link houses, linked villas, semi-detached, bungalows and service apartments. The township’s first service apartment, Gaia Residences was recently launched last month, offering 500 units of four built-ups of 640 sq ft, 660 sq ft, 750 sq ft and 900 sq ft starting from an indicative price of RM360, 000. Gamuda Gardens’ upcoming commercial hub houses retail lots, corporate offices, a shopping mall and shops with the Waterfront Retail Village Square situated at the centre of the town serves as gathering places where the community can get to know one another. Dubbed “in a garden where happiness lives”, the key feature of Gamuda Gardens is the five cascading lakes that flows into 2 waterfalls which are integrated into a 50-acre central park with a mixed-terrain jogging and cycling trail as well as various pocket parks. “A town that works must have all the right places, so we do not only think of the home place, but also the work place, park place, gathering place, shopping place, the learning place. Now with TM on board complementing the digital connectivity, Gamuda Gardens in short connects an individual with the community, the nature and the world through its strategic location, facilities and technology,” added Aw. Gamuda Gardens is located just 5km away from Kundang Estates, a boutique development that offers tranquil countryside living by Gamuda Land. To find out more about these homes, please visit Gamuda Gardens’ sales gallery on site or Gamuda Gardens Experience Gallery located at Damansara Uptown. Alternatively, please call 03-6037 2888 to speak to a Gamuda Gardens’ relationship manager or log on to gamudaland.com.my for more information.
TM aspires towards a human-centred technology company in delivering digital Malaysia following successful 37th AGM
2021 a milestone first-year of the New TM Transformation Telekom Malaysia Berhad ("TM" or "the Group") today successfully concluded its 37th Annual General Meeting, with all 13 Ordinary Resolutions and one Special Resolution tabled duly approved by its shareholders. The Meeting was conducted online for a third consecutive year to allow maximum flexibility for engagement with shareholders. The event saw over 1,000 shareholders attending virtually. Hosting the proceedings for the first time, Tan Sri Mohammed Azlan Hashim, Chairman of TM's Board of Directors said, "2021 has been a milestone first-year in our New TM Transformation, with the Group setting a solid foundation as a growth-oriented PLC investing for optimum long-term returns for its shareholders, while also continuing its nation-building efforts to realise a truly Digital Malaysia." Alongside the Board of Directors, key senior leaders including Imri Mokhtar, Managing Director and Group Chief Executive Officer; and Razidan Ghazalli, Group Chief Financial Officer were also in attendance to offer insights into the 2021 Audited Financial Statements and the Group's moving forward business priorities. "In 2022, we aim to continue growing our operating revenue by strengthening our core business momentum to improve profitability, enabling us to invest for future growth. Our first quarter of 2022 recorded steady revenue growth at RM2.89 billion, an increase of 2.9% from this same period last year, despite heightened competition. We also ramped up our transformation initiatives and delivered profit after tax and non-controlling interests (PATAMI) at RM339.9 million, or 4.4% higher. We will continue to optimise cost and improve productivity in our effort to raise EBIT to more than RM1.8 billion," Imri explained. He added: "We are intensifying our efforts in the remaining seven months to deliver the next chapter of our Transformation. We will look at a total CAPEX spend between 14-18 per cent of revenue, with spending primarily focused on network expansion and modernisation together with enhancing customer experience." unifi will continue to maintain its leadership in fixed broadband and enhance its Fixed-Mobile Convergence (FMC) proposition, enriched with TV and streaming content. This reflects its commitment to improve its FMC customer experience with better and seamless service. unifi will also grow its SME digital platform as a one-stop service centre for solutions catering especially to SMEs nationwide. TM Wholesale will continue to enable industry broadband and 4G network via its fibre infrastructure, with the ongoing 5G rollout further strengthening that role. On the international front, it will further serve other OTTs and hyperscalers with connectivity and data centres, moving towards establishing Malaysia as a digital hub for ASEAN via new submarine cables, enhanced data centre solutions, and edge computing. TM One, as the sole home-based cloud service provider will also offer end-to-end managed services with robust connectivity and infrastructure. In addition to ensuring data sovereignty and security for the MyGovCloud initiative, TM One will be ramping up its data centres to support the nation's Cloud First agenda. Recognising that the future is digital, TM has also invested in strengthening its digital services through Credence, a new arm that will focus on expanding the capabilities of enterprises in their digital transformation journey. Helmed by senior leaders from the technology sector, this new business will serve existing TM customers as an end-to-end Cloud and Services solution partner, offering services from tech infrastructure to business insights, IT landscape migration, SaaS, managed services as well as analytics. While improving connectivity and digitisation solutions to enable a better Malaysia, the human factor remains the true centre of TM's growth agenda. Imri concluded: "Our aspiration is to evolve towards becoming a human-centred technology company. From our beginnings as just a fixed telco, we are now a converged telco providing voice, internet and data through both fixed and mobile technology, which further delivers content, data centre and cloud services. The next step is to evolve from delivering converged connectivity into a human-centred technology company – delivering lifestyle and business solutions for our customers with innovative digital technology and applications. "In a market where telcos and other digital players now have a play in almost every solution, customer experience will be the true differentiator in attracting and retaining customers."
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