11 Dec 2018
TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services
Reinforces its leading role in business process outsourcing industry in Malaysia
TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd.
Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM.
Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.”
The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise.
“For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added.
Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers.
For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone
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TM One unveils its latest state-of-the-art Klang Valley Core Data Centre
The new data centre completes TM One’s Twin Core Data Centre to serve Malaysia’s digital needs TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), today officially unveiled its latest data centre – Klang Valley Core Data Centre (KVDC) in a tour session specially for members of the media. The KVDC, located at the global technology hub of Cyberjaya, completes TM One's Twin Core Data Centre after the launch of the Iskandar Puteri Core Data Centre (IPDC) in Nusajaya, Technology Park, Iskandar Puteri, Johor back in November 2017. Present at the event were Ir. Ts Azizi A. Hadi, Chief Executive Officer, TM One; Mohd Roslan Mohd Rashidi, Vice President, Sales, TM One; Nizam Arshad, Chief Technology Officer, TM Oneand TM One's management line-up. Speaking at the event, Ir. Ts. Azizi said, "At TM One, we are always committed to our role in realising Malaysia's Digital Nation aspirations, enabling Digital Society, Digital Economy and Digital Government through Connectivity and Digital Infrastructure, in line with TM's vision, "Making Life and Business Easier, for a better Digital Malaysia". It is therefore our pleasure to announce that with the official opening of this KVDC, our Twin Core Data Centre is ready for service. We are fully aware that businesses nowadays are becoming increasingly dynamic and aggressively adopting digital in their operations. Our state-of-the-art core data centres are purposely designed to fulfill the hosting, cloud and Internet of Things (IoT) requirements of business and enterprise customers, as well as the public sector, towards facilitating their digital transformation journey." The KVDC is a carrier-neutral and green data centre, that serves as a regional hub in providing high value managed services. These include cloud computing, virtualisation, workspace and collaboration services, as well as high-speed broadband connectivity to cater for enterprise and business customers particularly in Malaysia and the ASEAN region. "This KVDC is certified by the Uptime Institute as Tier III in design and in constructed facility, apart from being certified as Threat, Vulnerability and Risk Assessment (TVRA), ISO 27001 and Payment Card Industry - Data Security Standard (PCI-DSS) compliant. These certifications demonstrate TM One's unparalleled service quality and uncompromised security standards that will enable us to enhance our customers' business productivity and market competitiveness," Ir. Ts. Azizi added. Through the Twin Core Data Centre, TM One is positioning itself as a comprehensive Information and Communication Technology (ICT) services provider, delivering value added services on top of the Data Centre facility service. Meanwhile, TM One also announced the launch of TM One Azure Stack, a hybrid cloud solution which offers a platform that focuses on delivering the innovative Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) via Microsoft Azure Stack technology, and is operated in TM One's Twin Core Data Centre. To date, TM One has 12 data centres located across Malaysia, including in Hong Kong and the United States. For more information on TM One and its product offerings, log on to www.tmone.com.my.
TM catalyses data-driven transformation journey for Malaysian businesses with LEAP Summit 2018
Accelerating Digital Transformation Through Intelligence TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) today organised its inaugural LEAP Summit 2018 with the theme – “Transformation Through Intelligence. Are You Ready?”. In line with the recently launched National Policy on Industry 4.0, known as Industry4WRD by the Prime Minister, the summit was aimed at providing a platform for the Enterprise and Public Sector segments to share their dynamic thoughts and experiences in the industry. The delegates also gained insights on how innovations in digitisation, analytics, artificial intelligence and automation can create vast opportunities for businesses, industry makers and the economy as the country takes the leap into becoming a digital nation. Speaking at the event, Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM said, “As the trusted partner in nation-building initiatives, TM, through TM ONE aspires to be the country’s key enabler in empowering Malaysia’s digital economy through its integrated business solutions. These solutions will fulfill the needs of businesses in embracing digital convergence as the next frontier of advanced innovation. In today’s world of digital disruption, businesses are now able to find the best way to efficiently transform their operations through data. With technological advancement, digitisation and data analytics have rapidly reformed the business landscape, enabling the advent of new business innovations and new forms of competition. LEAP Summit 2018 offers an avenue for the delegates to have a broad paradigm shift to enable Private and Public Sector to adapt a more agile approach to transform and innovate consistently.” “Refined precisely and delivered applicably, data can propel new revenue sources, improve operations efficiency and elevate customer experience. Today’s event is one of the flagship events that we are bringing to the market to deliver fully converged services and solutions to our customers that can drive data transformation. These include, but not limited to, Smart Services in the likes of Smart Traffic Light, Smart Helmet, Network Modernisation through Software-Defined Wide Area Network (SD WAN) and Cybersecurity, Data Centre with Hybrid Cloud offerings and Big Data Analytics,” Datuk Bazlan continued. “TM strives to provide services which transcends beyond the borders of connectivity, with increased focus on digital and innovation. As the nation’s Convergence Champion, we are committed to serve Malaysians with relevant convergence propositions via the five (5) pillars of Smarter Living, Smarter Businesses, Smarter Cities, Smarter Communities and Smarter Nation. We remain steadfast in bringing seamless digital experience and integrated business solutions by delivering digital capabilities through share of moments, in line with TM’s vision of “Making Life and Business Easier, for a Better Malaysia”,” he further added. Throughout the one (1) day event, delegates of LEAP Summit 2018 were able to discover perspectives on global trends, business innovation strategy, Big Data analytics, artificial intelligence and smart cities through talks and panel discussion by local and international experts. Most interestingly, the summit featured Vito Di Bari, the Futurist and the ‘New European Guru of Innovation’, who delivered the keynote address on “Navigate to Accelerate Your Business Transformation in the Digital Age”. Other industry experts include Ajay Sunder, ICT Vice President, Frost & Sullivan, Riad Asmat, Chief Executive Officer, AirAsia Berhad, Azlina Azman, Senior Deputy Director at the Research, Planning and Policy Division, Public Service Department (JPA) and Ir Ts. Azizi. A. Hadi, Executive Vice President & Chief Executive Officer, TM ONE. Also present to grace the afternoon special session focusing on “Humanising Smart Cities” was YBM Senator Dato’ Raja Kamarul Bahrin Shah, Deputy Minister of Housing and Local Government. The distinguished group of industry speakers shared an in-depth understanding in digitisation, analytics, artificial intelligence and automation innovations that can help create a guided path for business leaders to embrace the digital revolution. This is hoped to benefit businesses that are already making headway with their digital business innovation to stay ahead and competitive in the business landscape that is being reformed by rapid technological advances. Besides the talks and discussion sessions, LEAP Summit 2018 also featured TM’s fully converged services and solutions exhibiting capabilities of enabling data-driven transformation. This provided delegates with better understanding on how technology and data hold the key to transforming their businesses. The showcase put forth the data-driven transformation that transpires the idea of collecting, transporting and processing data transformed through digitalisation. The data will provide intelligence and actionable insights thus enabling strategic business outcomes. TM ONE launched its state-of-the-art IPDC located in Nusajaya Technology Park, Iskandar Puteri, Johor in November 2017. The Klang Valley Data Centre (KVDC) which is currently under construction is set to complete TM ONE’s ‘Twin Core’ and hybrid cloud strategy to enable businesses to realise the full potential of their digital opportunities. The KVDC will be ready for service by end of December 2018. For more details on LEAP Summit 2018, visit www.tmone.com.my
Gamuda Land and TM embark on strategic collaboration on converged telecommunications services for Gamuda Gardens
Sungai Buloh: Gamuda Land and Telekom Malaysia Berhad (TM), via its business solutions arm, TM ONE, today inked a strategic collaboration at Gamuda Gardens sales gallery for the deployment of converged telecommunications services at Precinct 1 & Precinct 2 including Gaia Residences, the first service apartments at Gamuda Gardens. Through this collaboration, approximately 1,500 units of residences in Gamuda Gardens will enjoy a 2-year complimentary unifi high speed internet service of 100Mbps; which will be upgraded to a higher bandwidth upon vacant possession (VP) of their homes. The complimentary package also comes with premium entertainment varieties from unifi TV which include LIVE sports, kids, lifestyle and international TV channels as well as telephony service. At the event, representing Gamuda Land were Project Director Aw Sei Cheh and Executive Director of Sales & Marketing Lillian Lung who signed the agreement while State Vice President, TM Selangor, Dato’ Zuraidah Mohd Said and Head States, TM ONE, Nizamuddin Hashim represented TM. “As one of Malaysia’s leading town-maker, Gamuda Land creates places that people will call home, want to be a part of, grow up and grow old in. One important aspect of creating a sustainable town is connecting people. Be it physical or digital connectivity, we are mindful throughout our masterplan design and architectural construction to incorporate the right facilities and technology to encourage interactions among people which are pertinent to building a sustainable community. Such demand is on an upward trend that has somewhat become a necessity, where high-speed internet is now almost as important to new home buyers as running water and electricity,” said Aw, adding that Gamuda Gardens’ property owners will expect high-speed internet connectivity to be available from the day they move in. Meanwhile, Dato’ Zuraidah said, “Through this collaboration with another renown property developer, the provisioning of network and integrated infrastructure services for Gamuda Gardens enables future development of smart services to empower smart homes, smart city and smart community applications for residents to enjoy greater lifestyle, security, economic stability and enhanced quality of life.” “In today’s digitally-connected environment, smart services adoption will pave the way for the development of smart cities. With our proven capabilities at TM, we aim to help property developers and local councils nationwide at solving the diverse challenges faced by urban areas in mobility and transportation, safety and security, environmental and social sustainability and public services which can be achieved through TM ONE’s comprehensive suite of smart solutions.,” she added. Located at the confluence of three major highways, LATAR, Guthrie and North-South Expressways, Gamuda Gardens is a Malaysia Green Building Index Silver rated township with a gross development value of RM10 billion, offering a mix of residential and commercial developments. Its 6,000 residential units encompass link houses, linked villas, semi-detached, bungalows and service apartments. The township’s first service apartment, Gaia Residences was recently launched last month, offering 500 units of four built-ups of 640 sq ft, 660 sq ft, 750 sq ft and 900 sq ft starting from an indicative price of RM360, 000. Gamuda Gardens’ upcoming commercial hub houses retail lots, corporate offices, a shopping mall and shops with the Waterfront Retail Village Square situated at the centre of the town serves as gathering places where the community can get to know one another. Dubbed “in a garden where happiness lives”, the key feature of Gamuda Gardens is the five cascading lakes that flows into 2 waterfalls which are integrated into a 50-acre central park with a mixed-terrain jogging and cycling trail as well as various pocket parks. “A town that works must have all the right places, so we do not only think of the home place, but also the work place, park place, gathering place, shopping place, the learning place. Now with TM on board complementing the digital connectivity, Gamuda Gardens in short connects an individual with the community, the nature and the world through its strategic location, facilities and technology,” added Aw. Gamuda Gardens is located just 5km away from Kundang Estates, a boutique development that offers tranquil countryside living by Gamuda Land. To find out more about these homes, please visit Gamuda Gardens’ sales gallery on site or Gamuda Gardens Experience Gallery located at Damansara Uptown. Alternatively, please call 03-6037 2888 to speak to a Gamuda Gardens’ relationship manager or log on to gamudaland.com.my for more information.
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