11 Oct 2020
Employees of TM at Menara TM One, Damansara and Kepayan, Kota Kinabalu tested positive for Covid-19
Telekom Malaysia Berhad (TM) confirms two (2) positive cases of Covid-19 amongst its employees. One of the affected employees is based at Menara TM One in Damansara, Kuala Lumpur and the other is at its Kepayan office in Kota Kinabalu, Sabah. Both employees are currently under quarantine and receiving treatment at Government quarantine and medical facilities. TM management and staff are together praying for their speedy recovery.
TM has taken proactive measures to mitigate further spread of the virus and keep our customers, staff and communities safe. At Menara TM One, all occupants were immediately evacuated and the office building closed for seven (7) days to facilitate thorough disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). TM offices in Sabah, Kedah and other Red Zone areas had been closed much earlier as proactive precaution in correspondence to the increasing cases recently.
Following these two new positive cases, detailed contact tracing is being carried out by the MoH, assisted by TM's COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the affected employees. Identified close contacts are being contacted by MoH for further advice and action.
In ensuring continued services to our customers, TM employees at the affected states and areas have reverted back to Work From Home (WFH) arrangement utilising digital channels and online productivity tools. Meanwhile, critical function employees (contact centre, field teams for service installation and restoration) shall continue working in compliance to Government and TM's added safety protocols and guidelines.
TM would like to remind everyone at all times to keep safe social distance, hygiene and adhere to the Standard Operating Procedures (SOPs) as advised by the Government. TM has taken and will continue to take all necessary measures to ensure the health and safety of our customers, employees and community.
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TM in consortium to build new submarine cable system for Southeast Asia – Middle East – Western Europe
With advanced technologies, open cable system concept and capacity of more than 100Tbps, the latest investment will improve connection with Europe and cater for future digital demand Telekom Malaysia Berhad (TM) announced that the Company is part of a consortium for the latest Southeast Asia - Middle East - Western Europe 6 (SEA-ME-WE 6) submarine cable system, that connects Malaysia with multiple countries namely Singapore, Bangladesh, India, Sri Lanka, Maldives, Pakistan, Oman, Djibouti, Saudi Arabia, Egypt and France. TM’s participation in the consortium was made official with the signing of the Construction and Maintenance Agreement (C&MA) with all consortium members recently. The SEA-ME-WE 6 joins the list of TM’s investments in submarine cable systems including SEA-ME-WE 3, SEA-ME-WE 4, SEA-ME-WE 5 as well as other numerous international cable routes worldwide. The SEA-ME-WE 6 will provide TM with one of the lowest latency routes between Malaysia and Europe. It will also create an additional layer of network diversity and resilience for the heavily loaded traffic between Asia and Europe. With its advanced technologies, open cable system concept, and a design capacity of more than 100Tbps, this latest investment will undoubtedly provide the consortium members with complete control over their traffic management. Commenting on the latest investment, TM Group Chief Executive Officer Imri Mokhtar said, “TM has always been at the forefront in making Malaysia the ideal gateway for connecting our country to the world, as well as enabling global technology players to deliver innovative digital services to Malaysia. Submarine cable expansion remains a key element in achieving this goal. “Our investment in SEA-ME-WE 6 will allow us to address our capacity requirements to cater for increasing future digital demand across Asia and Europe while continuing to provide reliable, diversified and uninterrupted global connectivity solutions to customers. It will also allow TM to support the deployment of hyperscalers’ data centres as well as the future requirements of 5G network in the country.” “The SEA-ME-WE 6 submarine cable will land at TM’s new cable landing station in Morib, the latest addition to TM’s existing four (4) international cable landing stations in the country. Its strategic proximity to Klang Valley, which is close to most hyperscalers’ data centres, positions it as a key cable landing site for Malaysia.” Imri added that the new investment will help realise TM’s aspiration to establish Malaysia as a regional digital hub by facilitating more submarine cables to land in Malaysia. This also demonstrates TM’s commitment to the MyDIGITAL initiative to attract more international submarine cables to land in Malaysia. Aside from TM, the SEA-ME-WE 6 consortium comprise multiple global players, including Bangladesh Submarine Cable Company Limited (BSCCL), Bharti Airtel Ltd. (Bharti Airtel), Dhivehi Raajjeyge Gulhun PLC (Dhiraagu), Djibouti Telecom SA (Djibouti Telecom), Etihad Etisalat Company (Mobily), Orange (France), PT Telekomunikasi Indonesia International (Telin), Singapore Telecommunications Limited (Singtel), Sri Lanka Telecom PLC (SLT), Telecom Egypt (TE) and Trans World Associates (TWA). TM is well experienced in both domestic and global submarine cable system development and investments. With 30 submarine cable systems owned and leased spanning more than 320,000 kilometres around the globe, TM is committed to providing the highest service performance and best quality experience to all its customers worldwide.
Communications and Multimedia Minister confident with nation’s digital infrastructure after visit to TM Network Operations Centre
Communications and Multimedia Minister, YB Tan Sri TPr Annuar Haji Musa expressed his confidence with the nation’s digital infrastructure to deliver Malaysia’s communications and digital aspirations for now and into the future. He expressed this after a working visit to the TM Network Operations Centre in Cyberjaya today. “I’m very happy with the visit today and from what I see, I’m confident that we have the people, capabilities and infrastructure to ensure 100% connection all over the country. We will leave no Malaysian behind,” YB Tan Sri TPr Annuar Haji Musa said after the visit. TM’s state of the art network operations centre serves as the brains of the nation’s digital and communications infrastructure managing over 600,000 km of communications cables and over 26,700TB data daily. The centre also monitors the health and operations of the 30 submarine cable systems that carries 1,990TB of internet data into and out of the country. Commenting on the visit, TM’s Chairman, Dato’ Mohammed Azlan Hashim said, “We are honoured to have YB Tan Sri TPr Annuar and his senior officers from the Ministry and MCMC with us. This visit gives us the opportunity to showcase the various customer segments we serve and the strength of digital technology available and ready to serve our customers.” “Befitting our unique and important role as the nation’s connectivity and digital infrastructure provider and the enabler of Digital Malaysia, we are ready to serve Keluarga Malaysia with our comprehensive communications and digital solutions. As a Government-Linked Company (GLC), TM remain commited to contribute towards the country's development through telecommunications and digital in support of the country's digital aspirations including JENDELA and MyDIGITAL towards accelerating the country towards a full-fledged Digital Malaysia by 2023,” he added. The visit today is expected to nurture even closer ties between both parties.
TM Delivers Strong Performance Amidst Challenging Market Conditions in 3Q 2023
3Q 2023 Key Highlights (vs 3Q 2022) · Operating Revenue declined 2.6% to RM3.08 billion, due to market challenges · PATAMI grew 102.9% from RM265.2 million to RM538.2 million · CAPEX investment stood at 15.1% of revenue or RM1.38 billion, mainly for network infrastructure expansion KUALA LUMPUR, 23 November 2023 – Telekom Malaysia Berhad (“TM” or “the Group”) demonstrates resilience in the face of challenging market dynamics, delivering stronger financial performance in the third quarter ended 30 September 2023 (3Q 2023), compared to the corresponding period last year. This steadfast momentum solidifies TM’s position in the local and global telecommunications landscape. The Group’s Profit After Tax and Non-Controlling Interest (PATAMI) experienced a surge of 102.9% from RM265.2 million to RM538.2 million, against a revenue of RM3.08 billion primarily attributed to a lower tax impact and reduced net finance costs. The strong performance of two of TM’s lines of business, Unifi and TM Global played a pivotal role in this growth. Unifi’s fixed broadband subscription increased 4.6% reaching 3.12 million, while TM Global’s revenue increased due to heightened demand for both domestic and international data services. The Group’s year-to-date (YTD) Capital Expenditure (CAPEX) investment stood at RM1.38 billion or 15.1% of the overall revenue. This strategic allocation of resources is directed towards the nationwide network infrastructure expansion and enhancement of its regional submarine cable system. Reflecting on the 3Q 2023 performance, Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “I am pleased to announce the significant strides we have made amidst intensified competition. Our commitment to advancing quad-play convergence services, coupled with the introduction of attractive and competitive packages, enabled us to retain and expand our customer base, solidifying our portfolio as the true convergence champion. “Our relentless pursuit of improving mobile coverage nationwide aligns with our dedication to inclusivity, bridging the digital divide, and fostering widespread digital adoption. By ensuring our services are accessible to all, we contribute to creating a more connected and inclusive society. “Simultaneously, our aggressive expansion of data and network infrastructure is strategically positioned to meet the growing demands of our domestic market and attract more international players. This is a crucial step towards positioning Malaysia as a digital hub for the region, contributing significantly to the creation of a globally connected digital economy. “TM supports the recently launched New Industrial Master Plan (NIMP) 2030 and we are well positioned to unlock technological opportunities whilst driving innovation for the nation and key economic sectors. As we continue our journey towards humanising technologies, our commitment extends beyond services to the development and refinement of smart innovative solutions. It is not just about technological advancement and improving business outcomes but also about enhancing lives, bringing positive impact to the environment and society. “In summary, these initiatives underscore our goals to foster digitalisation and emerging technologies. Our comprehensive approach reflects TM’s position as a trailblazer in the ever-evolving landscape, with a clear focus on driving positive change and shaping the future of digital connectivity”, added Amar. LINES OF BUSINESS PERFORMANCE Unifi Drives Innovation and Maintains Growth Trajectory Unifi recorded 0.7% revenue growth reaching RM1.41 billion, propelled by effective convergence campaigns and robust customer retention activities. As leader of converged offerings, Unifi continues to elevate connectivity at home and on-the-go through the country’s best fibre network, superior 4G coverage and an expanding 5G nationwide footprint. Driven by vibrant content offerings, improved mobile coverage and competitive new packages, Unifi caters to diverse consumer lifestyles and digital experiences for Malaysians. Unifi received the Open Signal 5G Global Awards 2023, recognising it as one of the fastest 5G telcos in the world. Unifi Business serves close to 400,000 MSMEs nationwide and further strengthened its position as a preferred digital partner. Its diverse digital solutions help MSMEs build stronger brand presence and online visibility, enhanced by ultra-speed broadband internet and 5G mobile to empower their business. Looking ahead, Unifi is solidifying its true convergence leadership and powering the MSME digital ecosystem, driving continuous innovation for the nation’s connectivity needs. TM One Navigates Challenges, Continues to Drive Smart Innovation Despite intense competition, TM One remains a resilient and trusted partner for enterprises and the public sector. Recently, TM One forged a successful collaboration with the Selangor government to launch the Selangor Government Data Exchange (SelGDX) portal, positioning Selangor as the first state in Malaysia to develop a data-sharing platform across its 48 agencies and departments. The portal facilitates secure, fast, and accurate data sharing and processing with enhanced efficiency while fostering transparency and good governance. In August, CyberSecurity Malaysia recognised TM One for its role in safeguarding the Critical National Information Infrastructure through its Security Operations Centre and Network Operations Centre. The award reinforces TM One's commitment to protecting data and devices across all network environments, contributing significantly to national security and opens the door to new cybersecurity solution opportunities. Moving forward, TM One maintains its focus on managed converged next-gen connectivity, smart services, cloud and cybersecurity while remaining steadfast in providing fit-for-purpose solutions to enable industry digital transformation and economic growth. TM One is well positioned to support the recently launched NIMP 2030, dedicated to enabling innovative solutions for the nation and key sectors, spurring new opportunities and driving continuous innovation. TM Global Strengthens Malaysia position as the Preferred Digital Hub for ASEAN TM Global reported a 5.0% revenue increase to RM808.6 million from RM769.9 million, driven by encouraging demand for both domestic and international data services. TM Global actively contributed to Malaysia’s digital transformation through continuous deployment of 5G infrastructure, HSBB access and edge facilities nationwide. These facilities set the foundation for industry players to offer new innovative 5G solutions and industry specific use cases. Despite market challenges, TM Global mitigated the risk through strong collaborations with industry players in promoting wholesale broadband solutions to drive internet inclusivity for the nation. TM Global signed a Memorandum of Understanding with SK Telecom for the joint development of Multi-Access Edge Computing and participated in the Asia Link Cable System to enhance submarine cable capacity from Malaysia to Asia, amplifying inbound traffic, laying a solid foundation for the future of Malaysia's digital landscape. Looking ahead, TM Global remains focused on advancing 5G and broadband infrastructure, whilst expanding its submarine cable system and building regional scale in Content Delivery Network. It will further expand its edge and data centre capabilities, positioning Malaysia as the preferred digital hub for ASEAN. 2023 Market Guidance Revenue Growth Flat EBIT RM1.8bil - RM2.0bil CAPEX/Revenue 18% - 20% The Group is on track to achieve its 2023 market guidance, reinforcing its commitment to powering a digital future.
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