28 Jan 2025
TM Statement on Cable Theft Incident in Johor Bahru
KUALA LUMPUR, 28 January 2025 – Following the recent cable theft incident in Johor Bahru involving the group known as “Geng Boy” who were apprehended by the police, TM is fully cooperating with the authorities to facilitate their investigation. As the matter is still ongoing, we are unable to provide additional comments at this time.
Cable theft is a serious offense that endangers lives, disrupts essential services that Malaysians rely on daily, and impacts the community. Protecting our national infrastructure is vital, and we urge the public to remain vigilant and report any suspicious activities immediately by calling 999 or visiting the nearest police station.
TM is committed to ensuring the security and reliability of our nation’s digital infrastructure, and we will continue to collaborate closely with the authorities to prevent such incidents in the future. We thank the Polis Diraja Malaysia (PDRM) for their swift and effective action, as well as members of the public for their vigilance and support in addressing these crimes.
YOU MAY ALSO LIKE
unifi introduces five #unificares initiatives as commitment to deliver the unifi promise on customer experience
The initiative is unifi’s commitment to place customer experience as its No. 1 priority With a strengthened commitment to deliver the ultimate customer experience, unifi, Malaysia's leading convergence provider, today introduced five #unificares initiatives to transform its end-to-end customer experience (CX). As a technology company, unifi understands that customer expectations evolve together with the adoption of technology. This is why unifi aims to transform end-to-end customer experience with a renewed focus that ensures the customers' needs are met -- this is the unifi promise. To deliver on this promise, Telekom Malaysia Berhad (TM), has invested heavily over the years in both its customer support capabilities and network to deliver the best customer experience possible. The new #unificares initiative is also an expression of the company's commitment towards its loyal client base. unifi has the highest market share in the local Internet Service Provider (ISP) space. Speaking to the media at a virtual briefing from Menara TM today, TM's Chief Marketing Officer, Shanti Jusnita Johari, said #unificares is a testament of the company's continuous efforts to put customers first. "TM and unifi are walking the talk when it comes to customer satisfaction. Our 24-hour service restoration guarantee is the first of its kind in the industry. It is our commitment for unifi customers to continue to get the best broadband experience," said Shanti. She added that unifi's new bold undertaking was in keeping up with users' demands for reliable connectivity, among both the consumers and business segments especially as the micro, small and medium enterprises (MSMEs) focus on recovery and growth as well as consumers with continued hybrid working and learning arrangements following the pandemic. A good and reliable broadband access is highly critical in the "new normal". Five revolutionary #unificares initiatives unifi today announced five revolutionary initiatives to raise its game in CX. The 24-hour service restoration guarantee is among five new customer-focused initiatives under the #unificares campaign to enhance its broadband experience by reducing downtime to the absolute minimum. If unable to restore within 24 hours from complaint submission, customers will receive RM50 billing rebate compensation, redeemable via myunifi app within 30 days. It is the first of its kind in the local telecommunication industry and a commitment to its customer first strategy. This 24-hour service restoration guarantee starts 30 November 2021 and compensation eligibility is for customers subscribing to 100Mbps and above. Another innovation introduced with the campaign is unifi's Proactive Service Alert; an early detection and intervention system that ensures early notifications and speed of resolution to customers. Affected customers are alerted for restoration via SMS and the myunifi app push notification. Other customer-focused initiatives introduced in conjunction with the campaign are Easyfix self-serve tool, Service Tracker and unifi Elite experts. Easyfix is an easy visual based self-serve tool that enables customers to self-diagnose and do a quick troubleshoot on internet connection, telephony or unifi TV services. If an issue is unresolved, the Easyfix tool will automatically create a service ticket for immediate action by the unifi Care Crew or connect users to a unifi live chat agent for further assistance. Easyfix can be accessed anytime on the myunifi app under 'Support' or at easyfix.com.my. Service Tracker allows customers to view and track status of service and technical requests in real-time including details of the assigned TM Care Crew, via the myunifi app. Users can easily access the Service Tracker under 'My Activity' from their Account page. unifi Elite is a group of WiFi experts who are specially trained to provide customers with tailor-made consultation and solutions to further enhance their connectivity experience at home or business premises. unifi's track record in CX is well-established. Recently, it has been chosen as the sole Malaysian recipient for the "Brand of the Year'' award for the "Broadband / ISP" category, an award that is held under the auspices of the London-based World Branding Awards. This is the second consecutive year it won the award. Last year, it also won the "Best Fixed Home Broadband Service Provider" and "Best Business Fixed Broadband Service Provider" categories in the PC.com Best Product Awards 2020. TM continues to invest in future growth by modernising its network and technology platforms, to deliver the best current and future. TM is the only telco in Malaysia which has ventured into proactive service capabilities to elevate CX and digital tools to give added convenience to customers. Meanwhile, TM Chief Network Officer, Mohamed Tajul Mohamed Sultan, who was also present at the media briefing said the increase in usage and demand for unifi services following the pandemic had driven the company to up its connectivity game. "Even before this, public feedback shows that unifi's service quality is among the best. But we are not resting on our laurels. We want to raise the bar even higher because customer experience is paramount," added Mohamed Tajul. To achieve this, TM has invested over RM 1 billion in 2021 to uplift the customer experience in both its customer support capabilities and network improvements. This is to ensure that unifi continues to deliver unparalleled solutions to its customers. Users can visit unifi.com.my/unificares for more information on the unifi promise. The myunifi app can be downloaded from the Google Play Store as well as the Apple App Store.
TM and Tata Communications join forces for IP Transit services in ASEAN
Telekom Malaysia Berhad (TM), the national connectivity and digital infrastructure provider through its global and wholesale arm, TM WHOLESALE and Tata Communications, a global digital ecosystem enabler’s wholly-owned subsidiary, Tata Communications International Pte Ltd., join forces to offer stable, high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. This collaboration will enable service providers, mobile network operators and internet service providers in the region to address their customers’ growing data connectivity needs by providing access to a global Tier 1 Internet Protocol (IP) network. This will help deliver reliable, stable Tier-1 IP Transit (IPT) service, an internet connectivity service that enables end-users to access all websites and content on the internet. This will further boost sectors such as e-commerce, online entertainment, retail, online banking and delivery services that have accelerated in recent times. As part of this arrangement, Tata Communications expands its IPT service coverage leveraging TM’s data centre, extensive connectivity and network infrastructure in Malaysia. This collaboration will also enable Tata Communications to optimise TM’s reachability within the ASEAN region through terrestrial networks and submarine cables to the neighbouring countries. The submarine cables include the Malaysia-Cambodia-Thailand submarine cable for connectivity to Indochina and, Nusantara Gateway submarine cable for connectivity to Indonesia. At the same time, TM will benefit from Tata Communications global Tier-1 IP network to serve customers in more than 190 countries and territories hence further extending TM’s IP transit coverage and enhances its regional TMiX offering. Commenting on the collaboration, Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE, stated, “We are delighted to work with a renowned global player like Tata Communications, to fulfil our role as the digital infrastructure accelerator in Malaysia. This is part of our effort to enhance our internet service performance with expanded global reach for service providers in Malaysia and neighbouring countries to meet the growing IP networks requirements. The collaboration underscores our commitment to our customers for delivering world class network service, brings us one step further to achieve our aspiration as the trusted digital hub in the ASEAN region. It also signifies our commitment to support the Malaysia Digital Economy Blueprint (MyDIGITAL) initiative towards enabling Digital Malaysia.” Sumeet Walia, Chief Sales and Marketing Officer, Tata Communications, said, “The service provider ecosystem across the ASEAN region will benefit from our joining forces with TM and enabling access to a Tier-1 internet provider transit connectivity that provides scale and a fillip to boosting the economy. By offering high-capacity and low-latency IP transit services to and from Malaysia for both our customers, we bring forth synergies for a more robust, secure and flexible IP platform.”
TM and Ministry of Education establish synergy to drive digital transformation in education
TM Becomes the Strategic Partner for Digital Education Transformation Initiative and Launches Special unifi Mobile Plan, Exclusively for Teachers Telekom Malaysia Berhad (TM) and Ministry of Education Malaysia (MOE) today embarked on a journey to establish working synergies on Digital Education Transformation initiative, in line with the Government’s Transformasi Nasional 2050 (TN50) plan which is set to empower Malaysia’s education system through innovation and digitalisation. This collaboration marks a steadfast effort via strategic partnership between TM and MOE to ensure effective delivery of the Digital Education Transformation programme. The collaboration will focus on four (4) main pillars namely 21st Century Teaching & Learning, Enterprise Architecture, Education Analytics and other Value Added services suitable for education. The ceremony was graced by YB Dato’ Seri Mahdzir Khalid, Minister of Education Malaysia together with Tan Sri Dato’ Seri Dr. Sulaiman Mahbob, Chairman, TM, together with Datuk Dr. Amin Senin, Education Director General of MOE and Datuk Bazlan Osman, Deputy Group Chief Executive Officer, TM. To commemorate this collaboration, TM also introduced a special unifi Mobile plan exclusively for teachers, called “JASA Pack”. The plan which is offered at only RM59 a month for unlimited data, calls and SMS. Commenting on the collaboration, Tan Sri Dato’ Seri Dr. Sulaiman Mahbob said, “As the key enabler for the national communications infrastructure, and the one and only capable of providing fully integrated telecommunications, ICT and digital services, TM is proud to play its role as the strategic partner in establishing the ecosystem for MOE digital transformation programme. We really look forward to work with MOE to accelerate the delivery of innovative digital services and solutions for the education sector towards building a knowledge-based workforce for the country.” “Meanwhile, as the one and only brand in Malaysia that offers truly seamless Internet connectivity to Malaysians nationwide, we are excited to introduce unifi Mobile “JASA Pack” plan for teachers, offering our teachers a converged digital lifestyle. The exclusive plan for teachers will be available nationwide for all teachers to enjoy unlimited data, calls and SMS via unifi Mobile at an affordable price for their daily communication needs, true to our promise, “Life Made Easier”,” he added. The collaboration will enable MOE to boost and accelerate its digital transformation journey as outlined in the national education blueprint 2013-2025 (Wave Two). This means students, teachers as well as MOE administrators can look forward to a seamless transformation of digital experience. These digital experience include high speed broadband connectivity, interactive smartboard, smart devices, as well as the methodology of teaching and learning the 21st century way. The transformation will also digitise the students tracking and attendance system for the safety of the students, whereby all parents and teachers will have real-time visibility on the students’ attendance. The transformation will also enable parents to choose cashless payment options at school. Ultimately, all data and information from all these solutions will be integrated and combined into one single platform to provide Big Data analytics.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!