28 Jan 2025
TM Statement on Cable Theft Incident in Johor Bahru
KUALA LUMPUR, 28 January 2025 – Following the recent cable theft incident in Johor Bahru involving the group known as “Geng Boy” who were apprehended by the police, TM is fully cooperating with the authorities to facilitate their investigation. As the matter is still ongoing, we are unable to provide additional comments at this time.
Cable theft is a serious offense that endangers lives, disrupts essential services that Malaysians rely on daily, and impacts the community. Protecting our national infrastructure is vital, and we urge the public to remain vigilant and report any suspicious activities immediately by calling 999 or visiting the nearest police station.
TM is committed to ensuring the security and reliability of our nation’s digital infrastructure, and we will continue to collaborate closely with the authorities to prevent such incidents in the future. We thank the Polis Diraja Malaysia (PDRM) for their swift and effective action, as well as members of the public for their vigilance and support in addressing these crimes.
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TM lauds the government’s national recovery plan; stays committed to serve customers
Telekom Malaysia Bhd (TM) lauds the Government on the announcement of the National Recovery Plan which outlines the four-phase exit strategy and conditions for Malaysia to overcome the socio-economic impact of the COVID-19 pandemic. TM is fully supportive of the recovery plan that is anchored on three conditions – the number of daily cases reported, the medical healthcare capacity (ICU) and the national vaccination rate. Commenting on the announcement, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said: "We welcome the clarity provided by the Government on the National Recovery Plan. It is indeed a necessary response to the serious economic and social impact of the coronavirus pandemic. We hope that through the effective implementation of this plan, the nation will be able to emerge from the COVID-19 pandemic to a reasonable level of normality by year end, revive the economy and place the country on a new growth trajectory." "TM as an essential services provider continues to ensure Malaysians remain connected in the safety of their homes and that all our customer support services remain in operation throughout each phase of the recovery plan. As the enabler of Digital Malaysia, TM is committed to playing our part to support all our customer segments across homes, businesses, industry as well as the public sector with connectivity and digital infrastructure and solutions towards economic recovery. All of us at TM pray for the safety and health of all Malaysians nationwide; stay safe and ensure that we get vaccinated - together may we return stronger," he concluded. TM is taking proactive measures in its operations to ensure homes and businesses stay connected; strictly adhering to the Standard Operating Procedures (SOPs) and guidelines set by the National Security Council (MKN). TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Service installation and restoration activities remain available for customers with SOPs in place to ensure the safety of both TM personnel and its customers. TM customer care lines remain open. Additionally, customers are encouraged to utilise our 24/7 self-serve digital platforms for service registration, service diagnostics, account-related enquiries as well as payment. TM supports the National Immunisation Programme and encourages Malaysians to register for vaccination to ensure the country can achieve herd immunity. TM also runs its own internal vaccination drive and thus far, 65% of Warga TM has registered. TM will also be running an internal campaign to rally its TM Volunteers by participating in the Malaysia Vaccine Support Volunteers (MyVAC) programme for The Special Committee On COVID-19 Vaccine Supply (JKJAV) to assist with the vaccination process at Vaccine Delivery Center (PPV) locations across the country. TM is also offering its suitable venues nationwide for PPV, drive through and mobile unit stations. Today, its Multimedia University Melaka campus begins its operations as a PPV facility for JKJAV. TM also connects PPVs nationwide with internet access services to enable the frontliners, medical teams, volunteers as well as members of the public to stay connected during the vaccination process. More than RM8.0 million has been channeled for nation building initiatives to date; in terms of medical and non-medical humanitarian aid for communities in need during the pandemic. Most recently, TM has also set up Tabung Solidarity COVID-19 TM as a continuation of the employee donation drive last year, which has already raised and disbursed RM800,000 to various causes. Thus far, TM Board members and Warga TM have pledged another RM600,000 for the fund through voluntary salary and allowance deduction. The contribution is matched by the company to total RM1.2 million to date. The donation will be channelled to the government's Akaun Amanah Bencana. TM also continues to support the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK and MYBAIKHATI. TM reiterates its commitment to ensure the safety and health of customers and Warga TM with special working arrangements implemented and enhanced SOPs towards business and customer service continuity. The Company will continually monitor for developments on the ongoing situation, adhere to the SOPs under the specific phases detailed out by MKN and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance.
TM CONFIRMS NO SERVICE DISRUPTION AMIDST GLOBAL TECH OUTAGE LINKED TO CROWDSTRIKE
KUALA LUMPUR, 19 July 2024 - In view of the recent global tech outage linked to a flawed endpoint protection software update issued by a cybersecurity firm, CrowdStrike, which has affected many organisations worldwide, TM wishes to assure our customers and stakeholders that there is no disruption to our business operations and services. TM has proactively detected this issue and managed it swiftly. We will continue to monitor the situation and communicate updates as necessary.
TM AND SINGTEL’S NXERA BREAK GROUND FOR SUSTAINABLE, HYPER-CONNECTED DATA CENTRE CAMPUS IN JOHOR
ISKANDAR PUTERI, 25 JULY 2024 – TM and Nxera, the regional data centre arm of Singtel’s Digital InfraCo unit, held a groundbreaking ceremony for their data centre campus in Iskandar Puteri, Johor. The groundbreaking comes one month after the announcement for a joint venture to develop data centres in Malaysia and uplift Johor’s digital hub status. This 64MW state-of-the-art, sustainable, hyper-connected, AI-ready data centre campus reinforces Malaysia’s high quality digital infrastructure. It also supports the government's efforts to drive the digital economy and transform the country into a hub for industrial growth, AI development and innovation. Malaysia's Digital Minister YB Gobind Singh Deo; YB Lee Ting Han, Chairman, Johor State Investment, Trade, Consumer Affairs and Human Resources Committee; and Singapore's Senior Minister of State for Trade and Industry and Culture, Community and Youth Low Yen Ling graced the groundbreaking event as the Guests-of-Honour. Minister YB Gobind said, "This investment by TM and Nxera reinforces Malaysia's position as the digital hub in Southeast Asia, further advancing the nation's economic growth. Based on advance estimates, Malaysia's economy expanded 5.8% in the second quarter of 2024, and such investments are in line with projections that Malaysia's digital economy will contribute 25.5% to the nation's GDP by the end of the year. The relationship between TM and Nxera expands to Malaysia and Singapore, with both nations being a good case study of a productive working partnership between two ASEAN member states." YAB Dato Onn Hafiz Ghazi, Menteri Besar, Johor said, “TM-Nxera’s upcoming data centre campus, located right here in Iskandar Puteri, holds particular significance as one of the Johor-Singapore Special Economic Zone’s first investment projects. We welcome the comprehensive scope of their investment with respect to high quality infrastructure, sustainability as well as employment and skilling opportunities which supports our emphasis on talent development, green technology and renewable energy. This data centre campus will serve as a catalyst for economic growth and enable businesses to harness the power of cloud computing and AI. We hope this will set the stage to shape a vibrant business ecosystem where more high-tech and high-value content companies will be attracted to locate their operations within the special economic zone and give a further boost to Johor’s digital economy.” Senior Minister of State Low said, “Data centres are important enablers of our digital economy, powering our economy’s data-driven needs. As technology advances, robust, next-generation digital infrastructure like the TM-Nxera Data Centre will be essential to support AI advancements and foster value creation. Today’s groundbreaking marks a milestone in the deepening economic relations between Singapore and Malaysia, and I look forward to the outcomes we can achieve through close collaboration.” Amar Huzaimi Md Deris, TM’s Group CEO, said, “Today marks a pivotal milestone in our journey to becoming a digital powerhouse as we break ground on this cutting-edge AI-ready data centre. This facility exemplifies our commitment to fostering industry growth, driving innovation, and enhancing socio-economic development. With support from the Federal Government, and Johor state agencies and authorities, we are confident that this AI-ready data centre will equip businesses with unparalleled computing power, AI capabilities, and other cutting-edge technologies. We are excited to lead the way into a future where AI and data analytics drive transformative solutions, revolutionising industries and enriching both our nation and the world.” Bill Chang, CEO of Nxera and Singtel’s Digital InfraCo unit, said, “As one of the largest investments in the Johor-Singapore Special Economic Zone, this state-of-the-art data centre campus is an integral part of our mission to empower digital economies and communities in the region while ensuring energy and water resources are deployed responsibly and efficiently. It expands our regional data centre platform’s strategic presence in this fast-growing Asia region. With Malaysia embracing AI to drive competitiveness and innovation, our campus will spur economic growth by helping companies leverage AIs and cloud computing to drive efficiencies and accelerate their business transformation. Our investment isn’t just about the campus, it is about bringing benefits to the local economy through digitalisation, developing local talent, creating employment opportunities and enhancing international connectivity. We would like to express our gratitude to the Johor State Executive Council, Invest Johor, Iskandar Regional Development Authority, Malaysia Digital Economy Corporation and Malaysian Investment Development Authority for their support.” Scheduled to begin commercial operations in 2026, this cloud-enabled Tier 3 data centre campus will use liquid cooling to handle higher power density AI workloads. The facility will be designed, built and certified to Leadership in Energy and Environmental Design (LEED) standards, incorporating energy and water-efficient solutions to optimise the use of resources. This underscores the joint venture's commitment to long-term sustainability goals. To support the new data centre campus, the joint venture plans to expand submarine cable connectivity, enabling a thriving and vibrant digital ecosystem. Located just 16 km from Singapore, the data centre campus will allow customers to seamlessly expand their infrastructure from the city state and the rest of the region. Further, the data centre can be scaled up to 200MW in response to market demand. In addition, apart from creation of new employment opportunities that is important for nation building, the joint venture will invest in building talent for the data centre industry by fostering collaborations between universities in Singapore and Malaysia. It aims to design comprehensive courses with specialised curriculum to provide students with well-rounded knowledge and the requisite skills to propel Malaysia’s growth aspirations. For communities and the region, this means superior country-to-country connectivity and a smarter, more resilient digital economy. As announced in Bursa, this joint venture is conditional upon receiving approval from TM shareholders in the upcoming EGM.
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