07 Sep 2022
TM reinforces commitment for employee welfare & safety; signs new Collective Agreement with NUTE for 2022-2024
Telekom Malaysia Berhad (TM) signed its twelfth (12th) Collective Agreement (CA) last week, on 24 August 2022, with the National Union of Telecommunications Employees (NUTE) for the period of 2022-2024. Consecutively, the CA was also signed between NUTE and TM's subsidiaries, namely Telekom Sales & Services Sdn Bhd, TM Info-Media Sdn Bhd, GITN Sdn Bhd and TM R&D Sdn Bhd.
About 8,000 non-executive employees in Peninsular Malaysia and Labuan were covered by this CA. It includes employment enhancements for various terms and conditions, including salary adjustment and cost of living allowances among others. It is also aimed to enhance and boost employees’ productivity and work performance.
Representing TM Group for the CA signing was Imri Mokhtar, Group Chief Executive Officer and Sarinah Abu Bakar, Chief Human Capital Officer while NUTE was represented by its President, Mohd Jafar Abd Majid, and Mohamad Farid Mohamad Daud, General Secretary of NUTE. The signing ceremony was also witnessed by Tan Sri Mohammed Azlan Hashim, Chairman of TM.
“The new CA demonstrates TM’s unwavering commitment and strong industrial partnership with NUTE towards the well-being of our employees. Our people – Warga TM, is the impetus behind our achievements, they are the engine driving TM’s performance. It is hoped that the harmonious relationship between both parties will fuel the continuous growth of TM, inculcating a high-performance working culture and realise TM’s aspiration to become a Human-Centred Tech Company,” said Imri Mokhtar, TM’s Group Chief Executive Officer.
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TNB–TM EXPAND GREEN ENERGY AND DIGITAL INFRASTRUCTURE FOR CUSTOMER BENEFIT
Tenaga Nasional Berhad (TNB) and Telekom Malaysia (TM) announced a strategic collaboration to strengthen cooperation in green energy solutions while developing smarter, more sustainable, and interconnected energy and telecommunications infrastructure across the country.The exchange of the Memorandum of Understanding (MoU) documents took place on 9 March, aiming to combine the green energy and digital expertise of both companies, in line with the aspirations of the National Energy Transition Roadmap (NETR) and the nation’s digital transformation agenda. The collaboration focuses on sustainable energy solutions, digital technologies, and artificial intelligence (AI) for the direct benefit of customers.TNB–TM Collaboration Expands Solar, EV and Integrated Digital SolutionsTNB President/Chief Executive Officer, Datuk Ir. Ts. Shamsul Ahmad said, “As an initial implementation of this collaboration, we are assessing the potential installation of solar systems at up to 150 TM premises, while targeting the expansion of solar installations to more residential Unifi Home customers annually. Through GSPARX, solar system packages will continue to be enhanced to provide greater value to consumers. In addition, the expansion of electric vehicle (EV) charging station networks is also being planned under this collaboration.“With the expansion of EV charging infrastructure, users will have greater access to convenient charging locations, enhancing both convenience and the overall user experience. TNB also remains committed to supporting NETR to increase the adoption of renewable energy and strengthen the nation’s transition towards net-zero emissions by 2050,” he said.TM Group Chief Executive Officer, Amar Huzaimi Md Deris said, “TM and TNB represent two pillars of Malaysia’s critical infrastructure, and this collaboration reflects our shared commitment to strengthening the nation’s energy and digital ecosystems in a sustainable and future-ready manner. By combining TNB’s leadership in renewable energy with TM’s strengths in nationwide digital infrastructure, connectivity and AI capabilities, I am confident that this partnership will create value for both organisations.” “Aligned with the Digital Powerhouse 2030 aspirations, this collaboration reflects TM’s efforts in empowering digital transformation across key national sectors,” added Amar.The collaboration between TNB and TM focuses on three key areas:Sustainable Energy Solutions:Through its solutions, GSPARX and TNB Electron, TNB will implement green energy initiatives with TM, including solar installations on buildings, bundled solar solutions, and the expansion of EV charging networks. By leveraging digital technologies, these initiatives aim to enable more efficient energy management while encouraging greater adoption of green energy.Advancing Digital Technology:TM and TNB will explore collaboration in digital technology and innovation as part of their joint efforts to strengthen organisational digital capabilities. These initiatives aim to enhance operational efficiency, improve customer experience, and support the development of a more sustainable and resilient digital ecosystem.Strategic ICT Sourcing:Both companies will evaluate more structured approaches to sourcing existing ICT services while ensuring better price alignment to enhance overall competitiveness. This initiative aims to strengthen the supply chain, optimise costs, and enhance long-term digital readiness. Benefits to CustomersUnder this collaboration, customers will benefit from reduced operational costs, access to EV charging facilities at selected locations, and the use of smart digital systems and AI-driven analytics to monitor energy consumption. These capabilities will enable earlier detection of disruptions and faster power restoration, ultimately enhancing the overall customer experience.The relationship between TNB and TM has long been established, including communications network support to major substations, SMS services, and cloud contact centre services, as well as collaboration in green energy programmes.As of 31 December 2025, GSPARX, which was officially established in January 2018, has successfully secured more than 530 megawatts (MW) of rooftop solar projects, supporting renewable energy adoption across more than 3,000 residential and commercial premises. In addition, TNB has deployed approximately 256 EV charging stations nationwide under the TNB Electron brand, providing grid facilities and electrical support for charging operations. These efforts further reinforce TNB’s commitment to delivering integrated and sustainable energy solutions to customers.
TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC
TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC KUALA LUMPUR, 8 June 2025 – With reference to the media statement issued by the Malaysian Communications and Multimedia Commission (MCMC) on 6 June 2025, TM wishes to clarify that the Mobile Phone Data (MPD) submitted to MCMC is fully anonymised and does not contain any personally identifiable information. The submission of this data is carried out under strict governance and security protocols, with full compliance to applicable company policies as well as national laws and regulatory requirements. TM remains fully committed to safeguarding the safety and privacy of customer data with responsibility and integrity. Kenyataan TM Mengenai Pengemukaan Data Telefon Bimbit (MPD) kepada SKMM KUALA LUMPUR, 8 Jun 2025 – Merujuk kepada kenyataan media yang dikeluarkan oleh Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) pada 6 Jun 2025, TM ingin menjelaskan bahawa Data Telefon Bimbit (MPD) yang dikemukakan kepada SKMM adalah dalam bentuk anonim dan tidak mengandungi sebarang maklumat peribadi yang boleh dikenal pasti. Pengemukaan data ini dilaksanakan di bawah tadbir urus dan protokol keselamatan yang ketat, dengan pematuhan sepenuhnya terhadap dasar syarikat yang berkaitan serta undang-undang dan peraturan kawal selia negara. TM kekal komited dalam memastikan keselamatan dan privasi data pelanggan terus terpelihara dengan penuh tanggungjawab dan integriti.
TM R&D collaborates with Maldives’ leading digital services provider, Dhiraagu to bring ewar to businesses in Maldives
EWAR, A.I. driven contactless temperature screening solution made in Malaysia has now entered the international market Telekom Malaysia Berhad (TM), through its innovation arm, TM Research & Development (TM R&D), is expanding the delivery of its Artificial Intelligence (A.I.) driven contactless temperature screening solution – Early Warning, Alert & Response or "EWAR" – to Maldives. For the expansion, TM R&D is working alongside Dhiraagu, the leading and largest provider of telecommunications and digital services in Maldives, to assist local businesses in resuming full operations while maintaining a safe environment by installing EWAR at their premises. This initiative is set to provide businesses in Maldives and their stakeholders with the confidence for business continuity through the provisioning of the complete solution. Commenting on the collaboration, Dr. Sharlene Thiagarajah, Chief Executive Officer, TM R&D said, "We are excited to collaborate with Dhiraagu to introduce EWAR, a reliable and accurate contactless thermal screening solution to businesses in Maldives. As we are facing an unprecedented period, health procedures to curb the Covid-19 pandemic are universal which is why we believe EWAR serves two main purposes – to provide early warning alerts of high temperature efficiently and to minimise human contacts. We believe other countries can also reap the benefits of EWAR to better face this pandemic. We see this as our first step into showcasing how innovative digital solutions developed by Malaysian talents such as EWAR can assist in the fight against COVID-19 at the global front." "As we are navigating through a new normal, we will continue to introduce smart digital solutions that focus on safety and to help fulfil the digital requirements of businesses. This is befitting of our aim to serve a more digital lifestyle and in line with our support for TM's unique role of enabling a more Digital Malaysia," she added. Harnessing their expertise in digital platforms and digital solutions, TM R&D introduced two (2) main products under EWAR, namely EWAR Crowds and EWAR Compact in April. EWAR Crowds is designed to conduct a rapid body temperature screening of approximately 10-15 individuals per second simultaneously at high traffic areas. The solution is non-intrusive and can easily be deployed in locations with mass traffic flow such as offices, shopping complexes, transportation hubs, universities, schools, tourist attractions, airports, immigration centres, and hospitals. EWAR Compact on the other hand is more suitable for one-on-one contactless thermal screening. This helps to eliminate the need for hand-held temperature taking devices which can subsequently minimise long queues and increase efficiency. Both EWAR products also come with cloud-based software and real-time monitoring app which makes this innovative solution unique. If any visitor entering the premises records a higher temperature, an alert will be triggered and a notification will be sent to the mobile device of the designated person in charge. The system also allows storing of individual temperature reports over a cloud system where it can be accessed remotely for tracking or analysis. "As we all are collectively working towards the same goal, health, and safety of our employees, customers, and communities are given the utmost priority. The EWAR solution has been developed with the highest accuracy for thermal screening. We are delighted to be collaborating with TM R&D to bring this complete solution to local businesses towards ensuring business continuity," said Mahmoud Dasser, Chief Marketing Officer of Dhiraagu. Currently, EWAR has been deployed at more than 150 sites across several industry verticals to provide accurate, hassle-free screening of employees and visitors. The sites include the quarantine and treatment centre for COVID-19 cases at Malaysia Agro Exposition Park (MAEPS) in Serdang, large and mid-size office lobbies, 12 schools, hotels, Kuala Lumpur City Hall (DBKL) payment counters, various sales galleries, Gamuda Land construction sites, just to name a few. TM R&D has been growing from strength to strength since 2016, winning seven (7) globally recognised awards over the last two (2) years. With more than 2,800 IPRs and 1,400 digital assets generated to-date, TM R&D's innovations, all developed in-house cut across multiple verticals such as Telco, Retail, Logistics, Agriculture, Healthcare and Education with safety and productivity as the top priority. As the organisation continues to expand beyond connectivity and into new value-added digital and smarter platforms, its role in TM has become more prominent and exciting. For more information about TM R&D and its products and services, please log on to www.tmrnd.com.my. Follow us on LinkedIn (TM Research & Development) for more news and updates.
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