30 Dec 2019

TM supports 5G deployment in Langkawi with its Integrated Operations Command Centre

TM supports 5G deployment in Langkawi with its Integrated Operations Command Centre Article Header
TM
5G

Deployed the Region’s First Stand Alone (SA) Dedicated 5G network

Telekom Malaysia Berhad (TM) is fully supportive of the 5G Demonstration Project (5GDP) currently undertaken by Malaysia Communications and Multimedia Commission (MCMC). The Company has already embarked on a total of 11 use cases in Langkawi and deployed the operations of an Integrated Operations Command Centre (IOCC) which is at the heart of 5G implementation in Langkawi.

The IOCC, or also known as 5G Command Centre (5GCC), which is equipped with state-of-the-art technology, is an integrated command centre where the data feed and dashboard monitoring of TM 5G network and use cases in Langkawi are centralised. 

This 5GDP is recording a number of firsts for TM and the country:

  1. The first Telco to deploy SA dedicated 5G network in the country and in the region. 
  2. The first telco in the region to update our Radio Access Network (RAN) and devices with SA dedicated 5G network.
  3. The first Telco in the country to achieve 1.5Gbps for 5G speed tests conducted within its 5G use cases sites.
  4. Langkawi is the first Smart Tourism Island in the world equipped with 5G

Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM said: “We fully support MCMC’s 5GDP and we are currently testing the implementation of a converged 5G core network which allows co-existence of Non-Stand Alone (NSA) (5G enabled on current 4G network) and Stand Alone (SA) dedicated 5G network in Langkawi. SA is the future of the 5G network deployment and this demonstration is crucial to fast track 5G implementation in the country. With the implementation of the SA network in Langkawi for the 5GDP, TM is the first Telco that has deployed the first SA dedicated 5G network in the country and in the region. We are also proud to note that 5G speed tests conducted within TM’s 5G use cases sites have achieved up to 1.5Gbps. I’m also pleased to update that TM is the first telco in the region to update our Radio Access Network (RAN) and devices with SA dedicated 5G network.”

“For 5GDP in Langkawi, we have deployed the highest number of 5G use cases among the participating telcos and all the 5G network and use cases sites can be monitored via the dashboard at the 5GCC, where our expert, qualified technical team works 24/7 to monitor the operations. It is also linked to the local authorities and emergency response services which allow for the communities as well as tourists to experience a smarter, safer living. In addition, we open the 5GCC for all other Service Providers to deploy their monitoring dashboards so all relevant data can be centralised for collective insights.”

  • Currently, the 5GCC houses the dashboard for the following use cases:
  • Smart Traffic Light
  • Smart Parking
  • Smart Safety and Security Solutions
  • Langkawi Smart Tourism Dashboard (Smart Tourism App and UNESCO 8K VR) 
  • Gerbang Langkawi Platform (for Smart Water Management System, Smart Vehicle System, Smart Retail Analytics, Smart Safety Helmet and Geolocation People Safety Solutions)

Backed up by analytics, Artificial Intelligence (AI), Internet of Things (IoT) and data-driven insights, the 5GCC is furnished with advanced integrated security features to serve as a security monitoring centre through closed-circuit television (CCTV) cameras being installed at hotspots on the island. It is also equipped with face and vehicle recognition system that will assist authorities in public safety and surveillance as well as with criminal investigation, crime prevention and citizen protection. It also monitors weather sensors, tsunami alarms, wind speed systems that have been installed at TM’s designated 5G use cases sites in Kuah and Cenang. The control centre empowers local agencies in promoting tourism safety and attractions effectively, unravelling businesses growth opportunities for the local and providing a safer and smarter crowd control for tourists that will help drive forward Langkawi as a Smart Tourism Island. The monitoring dashboards provides real-time data and consolidated information from all the use cases, for example traffic, parking and security conditions of the 5G use cases areas in Kuah and Pantai Cenang, water consumption level, retail footfall and customer emotions data, number of incidents and alerts, among others. 

In addition, the authorities can receive alerts and notifications, such as distress calls and response via a panic button from the closed circuit television (CCTV) poles deployed with the smart safety and security solution, or alerts during emergencies e.g. accidents at the workplace, missing individuals, detection of unhappy customers at retail outlets and detection of dangerous driving. These alerts enable the authorities to mobilise resources swiftly during any undesirable incidents or emergency situations, thereby improving their ability to react and respond to the Rakyat's needs in a timely manner for any emergencies.

“As the national telecommunications infrastructure provider of Malaysia’s Digital Nation aspirations, we are honoured to be given the opportunity to establish this 5GCC which demonstrates our expertise and capabilities in delivering 5G services to Malaysians nationwide. We aspire to not only enable the ecosystem but also plans to be a neutral partner for industry players and collaboration partners towards enabling Malaysia’s Digital Economy. This signifies our support for MCMC’s aspiration in progressing humanity towards improving the quality of lives of the Rakyat. TM, via our innovative and comprehensive products and solutions will continue to work closely with the Government and MCMC to lay the foundation for Industrial Revolution 4.0 (IR4.0) and rolling out 5G nationwide to serve a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government,” he added.

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MDEC and TM work together to deliver greater reach and impact to Malaysians in the digital economy

Both parties are collaborating on four (4) key areas of Digitally Empowered Businesses; Rural Digital Economy; Digitally Skilled Malaysians; and Digital Advocacy and Community Engagement. ​​Telekom Malaysia Berhad (TM) and Malaysia Digital Economy Corporation (MDEC) today announced a collaboration in the joint effort to further strengthen the digital readiness of Malaysia, towards realising its Digital Nation aspirations. The collaboration encompasses four (4) key areas namely, to digitally empower Micro, Small and Medium Enterprises (MSMEs); to bolster rural digital economy; to empower Malaysians with digital skills; and to leverage on each other's strengths in running digital advocacy and community engagement programmes. More significantly, it brings the two national organisations, MDEC and TM, together moving in tandem towards delivering greater digital reach and economic impact for the shared prosperity of all Malaysians. Under the MoU, TM and MDEC will work together in matching, introducing and connecting TM with MDEC's MSME ecosystem and established partners such as Perkhidmatan eDagang Setempat (PeDAS) programme, Pusat Internet Desa (PID) and Digital Xceleration (DX), as well as TM's MSME customers to offer products and solutions in TM's identified technology pillars towards further empowering the SME fraternity. This will pave the way towards producing business and technology savvy entrepreneurs, MSMEs who will then drive economic growth. Towards empowering the rural digital economy, both organisations will explore the initiatives to further expand connectivity infrastructure that in turn, can help enable mentoring and coaching to communities on how to increase the utilisation of emerging technology to improve business operations. Both parties will also look into organising training and workshops to enhance the digital skills and competencies of identified communities as well as TM employees, while at the same time building competent graduates to increase their employability. This includes promoting the awareness on 4th Industrial Revolution (IR4.0) related skills to teachers, students and youth to equip them for the digital era. Commenting on the collaboration, Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM said: "We are excited and thrilled to join hands with MDEC in this milestone effort. Both national organisations will explore common ground and embark on the best initiatives towards establishing a solid foundation for the country's Digital Economy and to elevate Malaysia into a Digital Nation. This is also in line with TM's aspirations and unique role as the enabler of Digital Malaysia." "What TM will bring to the table are our comprehensive infrastructure as well as our capabilities to reach out to not only our wide customer base but to more Malaysians nationwide, through our various touchpoints and engagement platforms.  As we continue to engage with the communities to increase their awareness on digital solutions and how it can help fulfill their needs; we are also working to provide the future digital workforce with the right skills for a digital business ecosystem. As the national connectivity and digital infrastructure provider, we have always and will continue to support the Government's aspirations in increasing connectivity reach to all," he added. "MDEC's collaboration with TM will complement the 'Malaysia 5.0' as the new narrative for introducing emerging technologies that will focus on accelerating the growth of Malaysia's digital economy in three primary areas: empowering Malaysians with digital skills, enabling digitally-powered businesses, and driving digital investments. Predominantly, the MDEC-TM joint effort is crucial to the new 'Malaysia 5.0' digital economy which will enable greater access and connectivity that will allow the nation to realise the full potential that the Fourth Industrial Revolution (4IR) holds for the economy. This goes to show that we are determined to surge the digital economy agenda for the many and to firmly establish Malaysia as the heart of digital ASEAN," said Datuk Wira Dr. Hj. Rais Hussin Mohamed Ariff, Chairman of MDEC. In addition, the collaboration will look at potential community engagements via digital platforms for the knowledge sharing of products and solutions from both parties to address the communities' needs. With this MoU in place, MDEC and TM will leverage on each other's strengths and complement areas where each entity requires further support towards a higher purpose of realising a Digital Malaysia and the benefits that it will give to more Malaysians; ensuring that no one will be left behind in this digital era and IR4.0.  

TM reports strong 3Q2020 performance amidst challenging environment

Encouraging QoQ revenue growth across all product lines ​​​​​​3Q2020 QoQ Key Financial and Operational Highlights (All comparisons refer to the second quarter of 2020 (Quarter-on-Quarter (QoQ) comparison), except as noted):​ Group Revenue grew 3.8% to RM2.69 billion from RM2.59 billion recorded in 2Q2020.   Group Reported Earnings Before Interest and Tax (EBIT) increased by 7.0% QoQ to RM456.2 million, from RM426.3 million in 2Q2020.    Group Reported Profit After Tax and Non-controlling Interests (PATAMI) rose 19.9% QoQ to RM329.5 million compared to RM274.7 million.   The total capital expenditure (capex) for 3Q2020 stood at 14.9% of revenue or RM400.0 million.   unifi: Continues convergence leadership with growth in broadband and mobile; highest convergence penetration of TM households at 58%.   TM ONE: Strengthened position as the digital enabler for enterprise and public sector customers with connectivity and end-to-end cloud offerings.   TM Wholesale: Continues to connect industry players, carriers, over-the-top (OTT) providers and content players in Malaysia and globally.   Addressing the digital divide: Remain committed to increasing connectivity reach via Jalinan Digital Negara (JENDELA) and accelerating the digital economy with recently announced Malaysia Digital Economy Corporation (MDEC) collaboration. Strong Business Performance for 3Q2020 Despite these unprecedented times, TM Group Revenue continues to increase QoQ recording a resilient 3.8% growth to RM2.69 billion from RM2.59 billion recorded in 2Q2020 on the back of higher revenue from voice, internet and data services. Group EBIT for 3Q2020 increased by 7.0% QoQ to RM456.2 million, from RM426.3 million in 2Q2020, on the back of lower operating cost, from the Group's continued momentum from its cost optimisation programmes. This subsequently led to a 19.9% increase in Group PATAMI from RM274.7 million in the preceding quarter to RM329.5 million. In 3Q2020, the company invested 14.9% of revenue in capex amounting to RM400.0 million - in line with guidance - as it continued to optimise its network and sweat its assets. Of the amount invested, 50% was for network access, 17% for core network, and the balance 33% for support system. Imri Mokhtar, Group Chief Executive Officer, TM, commenting on the results: "We are pleased to report another quarter of growth across all key financial metrics – revenue and profits – despite the challenging environment in Q3. Our efforts in cost optimisation continue to yield results with a healthy EBIT and a strong PATAMI. As we enter the ninth month of the Covid-19 pandemic, our priority continues to be the safety and health of our 'Warga TM' while continuously delivering connectivity and solutions excellence to our broad customer base." "We are seeing unifi gaining momentum, posting a 6.3% growth to 1.65 million subscribers, with our total broadband customer base now at 2.26 million. We achieved the highest convergence penetration (of three services or more) in TM households since 2018, of 58%, as more Malaysians embrace digital living-working in this new norm. On the wholesale front, we continue to collaborate with industry players in Malaysia and globally. At TM ONE, we further cemented our leadership position as the digital enabler for enterprise and public sector customers with enterprise-grade connectivity and end-to-end cloud offerings. We look forward to more collaborations with strategic partners and customers towards establishing a solid foundation for a more Digital Malaysia," Imri concluded. Operational Review: Maintaining Business Momentum TM delivered another quarter of robust performance, driven by its agility to mitigate the impact of the pandemic on Group businesses and operations; leveraging on new avenues for growth in the 'new normal' whilst adapting to challenges. unifi: Continues convergence leadership with growth in broadband and mobile Achieved the highest convergence penetration at 58% of TM households. unifi customer base grew 6.3% to 1.65 million; total broadband customer base grew 2% to 2.26 million during the quarter. Helped empower Small and Media Enterprises (SMEs) with relevant tools and knowledge to grow their businesses and embrace digitalisation with the launch of cari@unifi and eBiz Pack, unifi Business Club (uBC) collaboration with Lalamove and live webinars such as Reboot and Sembang Bisnes. Partnered with Funding Society Malaysia to provide business financing solutions for Micro SMEs (MSMEs) utilising Yellow Pages' digital platform. unifi Mobile extended access to the daily free 1GB Productivity Internet offer to 24 hours, until 31 December 2020, to support Malaysian's connectivity needs in Conditional Movement Control Order (CMCO).   TM ONE: Strengthened our position as digital enabler for enterprise and public sector customers with connectivity and end-to-end cloud offerings Scaled up the full capabilities of Cloud α (Cloud Alpha) suite of services with full data residency, locality and sovereignty. Appointed as the technology partner of the Department of Statistics Malaysia (DOSM) to develop and maintain the Population and Housing Census of Malaysia 2020 (e-Census) platform. Continue to support state governments and local city councils to establish future-ready smart cities and smart homes via its TM ONE Smart City Solution enabled by the Internet of Things (IoT) and various smart solutions.​   TM Wholesale: Continues to connect industry players, carriers, over-the-top (OTT) providers and content players in Malaysia and globally Domestic Secured a new contract with a domestic mobile player for cross ocean connectivity, backhaul connectivity solutions and broadband access capacity upgrade. New backhaul connectivity deal with a domestic mobile player for new backhaul services. International Expansion of content delivery services with an Asian-based OTT player. Secured a deal with an Asian-based OTT player for connectivity solution within Asia Pacific, and two (2) new long term data connectivity deals with global carriers. Additional voice business deals with global service providers worldwide. TM Network remained stable throughout CMCO as a result of continuous network optimisation. This is despite traffic utilisation surging between 30% to 50% depending on peak hours, from March 2020 to November 2020 due to more Malaysians working from home. Supporting the nation's digital agenda and addressing the digital divide: Remain committed to increasing connectivity reach via JENDELA and accelerating the digital economy with the recently announced MDEC collaboration. Prospects for the Current Financial Year Ending 31 December 2020 Following the Covid-19 pandemic, Bank Negara Malaysia has revised Malaysia's annual gross domestic product (GDP) forecast to contract between 3.5% to 5.5%[1], against 4.3% growth in 2019. Uncertainty from the most recent wave of the pandemic from October onwards is expected to bring about further revision to these numbers. As the nation faces this adversity, relying even more on the internet and digital connectivity for work and studies, TM continues to serve as an essential service provider, ensuring stable network performance for the entire nation via both our retail and wholesale fronts. The Government's introduction of JENDELA in September 2020 as well as the RM7.4 billion allocations in the recent National Budget to deliver upgraded broadband services for year 2021 and 2022 will serve as a platform to accelerate Malaysia's digital connectivity through wider deployment of mobile, fibre and fixed wireless access. This will pave the way for 5G under the 12th Malaysia Plan (2021–2025). TM is at the forefront in collaborating with other service providers, enabling and delivering JENDELA. We continue to seek opportunities to cater for future demands of connectivity, in line with our proven commitment to maintain business profitability whilst adapting to and exploring new norms and avenues from this dynamic circumstances that the nation faces today. [1] Sourced from Bank Negara Malaysia, 14 August 2020

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