30 Aug 2024
TM Launches First AI Music Platform, Celebrating Malaysian Languages and Local Dialects
KUALA LUMPUR, 29 August 2024 – TM announces the launch of “Sejuta Suara, Satu Ritma, Jiwa Merdeka,” campaign in celebration of Hari Kebangsaan and Hari Malaysia 2024. It is the first AI-powered platform that enables Malaysians to perform the iconic patriotic anthem “Gemuruh Jiwa” in a wide array of local languages and dialects, bringing cultural diversity to the forefront.
The platform is a first of its kind in Malaysia, combining advanced AI technology with a deep appreciation for the country’s multilingual tapestry. By utilising AI for automated lip-syncing and voice cloning, TM has created an experience that allows users to sing in their preferred language or dialect with realism and ease.
The technology driving this platform is a collaboration of seven state-of-the-art AI and API platforms, seamlessly integrated to deliver a smooth and intuitive user experience. Powered by Credence, TM’s cloud and digital solutions arm, the platform is a testament to TM’s commitment to pushing the boundaries of what is possible with digital technology.
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “This initiative highlights how AI can be harnessed to celebrate and preserve Malaysia’s rich linguistic diversity. It gives Malaysians a new way to connect with each other and transform the iconic patriotic anthem into a unifying force for the nation. By leveraging advanced AI technology to promote our unique linguistic heritage, we contribute to national integration, digital inclusion, cultural preservation while fostering stronger unity and a digitally savvy society.”
“Furthermore, this campaign not only showcases the possibilities of AI but also reinforces our brand promise of ensuring that technology opens doors to a promising tomorrow for all. It is our dedication to making advanced technologies accessible to every Malaysian as we drive towards our aspiration of becoming a Digital Powerhouse by 2030,” Amar continued.
TM invites all Malaysians to be part of this groundbreaking campaign by visiting https://sejutasuara.tm.com.my/. Experience “Sejuta Suara, Satu Ritma, Jiwa Merdeka” and contribute to a musical journey that celebrates Malaysia’s linguistic richness and cultural unity.
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UNIFI BUSINESS LAUNCHES IMPAK BIZ TO ACCELERATE MSME DIGITAL MATURITY AND UNLOCK GROWTH OPPORTUNITIES
KUALA LUMPUR, 27 AUGUST 2025 – Unifi Business, the preferred digital partner for Malaysia’s micro, small, and medium enterprises (MSMEs), has launched IMPAK BIZ, a strategic initiative to help businesses assess their digital readiness and take clear, practical steps towards becoming more digitally empowered. Launched by YB Datuk Wilson Ugak, Deputy Minister for Digital and available as a complimentary service via biz.unifi.com.my/impakbiz, the digital maturity assessment tool helps MSMEs identify digital gaps and receive focused, actionable recommendations to improve operations, boost productivity, and reach more customers regardless of where they are on their digital journey. The initiative is supported by a strong network of strategic partners, including Malaysia Digital Economy Corporation (MDEC), SME Corp. Malaysia, CTOS, Bank Simpanan Nasional (BSN), Maybank Islamic Berhad, Astro Awani, Rtist, and IPSOS. The initiative anchors on Unifi Business’ trusted, enterprise-grade digital tools and services, which include: Digital consultations with Unifi Business’ Certified Digital Consultants Digital marketing and e-commerce enablement through Unifi Business’ solutions Access to high-speed connectivity and mobile plans via UNI5G Biz IMPAK BIZ also includes support and offerings by Unifi Business’ strategic partners, including: Bank Simpanan Nasional (BSN) – Preferential microfinancing offering with competitive rates, simplified documentation, and streamlined submission processes, among other benefits. Complimentary Halal certification support in collaboration with Maybank Islamic. Free CTOS Business Reports to strengthen financial credibility and decision-making. Creative and marketing services by Rtist talents to enhance brand visibility and outreach. Automatic entry into the IMPAK BIZ Awards, offering national-level recognition and exposure. Shanti Jusnita Johari, Chief Commercial Officer, Unifi said, “MSMEs are central to Malaysia’s digital future. With IMPAK BIZ, we are giving MSMEs a clear starting path forward to digitalise their business and reap its benefits through free digital assessments, access to expert guidance, and tools that improve productivity, financial credibility, and online reach. This initiative is about making digital transformation more practical, inclusive, and achievable for every business, regardless of size or sector.” The launch of IMPAK BIZ reaffirms Unifi Business’ mission to power inclusive digitalisation for MSMEs across the nation and TM’s aspiration to become a Digital Powerhouse by 2030. To get started, MSMEs can visit: https://biz.unifi.com.my
TM and Scicom Form Strategic Partnership to Deliver World-Class, AI-Powered Customer Experience
Kuala Lumpur, 9 September 2025 – Telekom Malaysia Berhad (TM) and Scicom (MSC) Berhad (Scicom) have entered into a strategic partnership to elevate customer experience through artificial intelligence (AI)-driven innovation and operational excellence. The collaboration reflects TM’s commitment to delivering world-class customer engagement and taking its service standards to the next level. The partnership will bring together operational expertise and next-generation AI solutions, including conversational bots, predictive analytics, sentiment analysis, and intelligent routing. This will enable faster responses, higher resolution rates, and more seamless experiences for customers across all channels, including voice, chat, email, and social media. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM said, “This partnership is a major step in TM’s journey to become a Digital Powerhouse by 2030, where delighting customers is a core pillar. By combining our strengths with Scicom’s, we will future-proof customer engagement through AI-driven innovation and a stronger collaborative ecosystem that will support TM’s long-term growth.” “For our B2C segment, Unifi customers will enjoy faster responses, higher resolution rates and a more seamless experience across every touchpoint. For our B2B segment, this partnership, together with the capabilities of our subsidiary VADS Business Process Sdn Bhd (VADS BP), strengthens TM’s ability to deliver AI-powered customer experience solutions for enterprise and government clients across Malaysia, reinforcing our role as a trusted enabler of digital services,” he continued. Dato’ Sri Leo Ariyanayakam, Group Chief Executive Officer of Scicom said, “This collaboration represents a defining moment for both companies. By combining TM’s nationwide scale with Scicom’s AI-driven platforms and BPO expertise, we are setting a new benchmark for customer management in Malaysia. Scicom’s technology stack, developed in-house over the years, underpins our ability to deliver intelligent automation, advanced analytics, and customer experience innovation at scale. We are confident that this partnership will deliver cost optimisation, higher levels of customer satisfaction, and new revenue streams, while advancing Malaysia’s standing in AI innovation for customer experience.”
TM posts solid 3Q performance with growth across all segments, continuous growth In revenue and EBIT
3Q2022 Key Highlights (vs 3Q2021) Operating Revenue grew 12.7% to RM3.16 billion, from continuous growth across all customer segments EBIT grew 38.2% to RM604.8 million, from strong revenue growth and improved business cost efficiency PATAMI decreased 2.2% at RM 265.2 million, following higher tax charges including Cukai Makmur, and foreign exchange translation loss on borrowings CAPEX investment at 19.1% of revenue or RM603.7 million, focused primarily on fibre service growth and network expansion, includes enabling 5G network rollout On the back of a solid first nine months, TM is revising upwards its market guidance on revenue and profit growth Delivering another solid quarter in 2022, Telekom Malaysia Berhad (“TM” or “the Group”) continues to chart a steady growth trajectory with its third quarter ended 30 September 2022 as compared to the same period last year (YoY). The Group’s operating revenue increased by 12.7% to RM3.16 billion, from RM2.80 billion in 3Q2021, the highest revenue recorded in the last ten quarters. TM’s focus on strengthening its core business and operational efficiency proved solid and resilient, capturing continued growth against the backdrop of intensifying competition. Better business cost efficiency from prudent operational spending plus optimisation programmes contributed to a better Group’s Earnings Before Interest and Taxes (EBIT) reported at RM604.8 million, a 38.2% growth from RM437.5 million in 3Q last year. Profit After Tax and Non-controlling Interest (PATAMI) stood at RM265.2 million, decreased 2.2% from RM 271.3 million recorded last year, as a result of higher taxation pay out and foreign exchange translation loss on borrowings. Continuous investment for growth and improving the experience of customers has been a rallying point for TM. The Group invested CAPEX at 19.1% of revenue this quarter, amounting to RM603.7 million to meet customers’ demands through fibre expansion, network modernisation and technology upgrades. Unifi sustains growth momentum Unifi demonstrated a continuous growth trajectory and continues its leadership in fixed-mobile converged (FMC) solutions of fixed broadband, mobile services, digital content and solutions for both consumers and MSMEs, recording a revenue increase of 7.0% from RM1.31 billion to RM1.40 billion. Driven by aggressive sales, promotions and loyalty programmes for customers, Unifi grew its fixed broadband subscriber base close to 3 million. With 5G now made available, Unifi will leverage this equal playing field to strengthen its position as the preferred provider for FMC, providing the widest and fastest all-in-one solution to meet today’s digital lifestyle. Unifi has also expanded its digital content portfolio with more on-demand streaming apps, with Unifi TV on track to become the largest streaming platform in Malaysia by end of 2022, with more than 15 streaming apps onboard. Its most recent launches include MangoTV, one of China’s leading online video platforms and SIAR, a local channel featuring classic Malay movies. With approximately 400,000 MSME customers, Unifi Business’ digital solutions and programmes aim to accelerate their digital transformation and business growth. On top of connectivity, Unifi Business also unveiled new business solutions to support MSMEs digitisation through cloud adoption, eCommerce Hub, cybersecurity and digital marketing, and were created to be affordable for this segment. TM One turnaround continues TM One, the Group’s enterprise and government sector arm, recorded a 11.9% growth in revenue from RM796.9 million to RM891.9 million in 3Q2022, clocking in a solid performance in the quarter. Growth was from both enterprise and government sector segments driven by connectivity services and customer projects. TM One inked more collaborations with several organisations to enable their customers’ digitalisation and transformative plans. TM One’s 5G Sphere comprising a technology ecosystem of more than 35 partners was recently launched to deliver 5G-enabled solutions for industry leaders to accelerate growth and create a more sustainable business operation. Its Private 5G solutions leveraging on dedicated and reliable Private 5G network will also propel enterprise adoption of IoT and IR 4.0 technologies, machine learning and analytics that will spur the nation’s economic growth. TM Wholesale (TMW) supports the telco/technology growth in Malaysia & region TM Wholesale (TMW) recorded a stellar performance in 3Q2022, with revenue increasing by 26.0% from RM610.9 million to RM769.9 million, making it the biggest revenue growth contributor for the Group in the current quarter. This is mainly attributable to higher domestic data and international digital demands from hyperscalers and global carriers within the region. More than 5,400 cumulative 4G and 5G fibre backhaul sites were deployed to expand network coverage and accelerate digital implementation nationwide. TMW continues to support the industry’s demand for High-speed Broadband Access (HSBA), delivering a total of more than 670,000 ports for 5 local broadband providers. At the international front, TMW secured a North Asia digital provider and a US-based hyperscaler as its latest wholesale Data Centre customers in Iskandar Puteri Data Centre. TMW also became the preferred service provider for a US-based hyperscaler in providing a long-term International Data services, thus strengthening its position as Malaysia’s preferred network infrastructure provider and at the same time positioning our country as a digital hub within ASEAN. Commentary and Outlook from Imri Mokhtar, TM Group Chief Executive Officer “TM’s growth momentum is expected to continue for the rest of 2022 from our core business segments - Unifi, TM One and TM Wholesale. We shall continue to invest in our technology capabilities, new growth areas of FMC and digital solutions, and in building capacity and digital talents within TM; while staying focused on growing with our customers, as well as continuing our operations cost discipline.” “Competition in FMC and the digital space is intensifying. We are strengthening our mobile business with the right strategy and capabilities to take TM into an era of true convergence. Unifi introduced exciting bundled packages for consumers and MSMEs, while TM One brings together leading technology and smart solution partners to accelerate innovative use cases. TMW continues to deliver on its aspiration to position Malaysia as the digital hub for ASEAN via submarine cables and date centre offerings.” “2022 is indeed the year to build our commercial resiliency to face the anticipated headwinds in 2023 – easing of economic growth, high supply chain cost and more measured customer spending.” “As we evolve from a converged Telco into a human-centred TechCo, we continue to focus on executing our transformation programmes which has produced tangible results for our customers and stakeholders.”
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