EVERY GENERATION MATTERS

Connecting everyone to a sustainable future today.


  Achievements we’re proud of

CDP Rating = B
Supplier Engagement Rating SER = A-

  • Improved rating to B in 2022 (2021: C)​
  • Significant improvement in scoring for ​governance and carbon emissions​
  • Rated A- for Supplier Engagement Rating (SER)​

Constituent of FTSE4Good Bursa Malaysia With a 4 out of 4 stars rating

  • Top 25% of Malaysian public listed ​ companies ​

Rated by FTSE Russell with 3.6 ESG rating

  • Improved total scoring to 3.6 in 2022 ​ (2021: 3.1)​​

Awards that recognise
our efforts

Gold Government, Cultural, Social and Environmental Campaigns

Gold Government, Cultural, Social and Environmental Campaigns

Silver Best Corporate Social Responsibility Reporting

Silver Best Corporate Social Responsibility Reporting

Best Practice in Sustainability Reporting (Malaysia)

Best Practice in Sustainability Reporting (Malaysia)

National Center for Sustainability Reporting

#1 National Center for Sustainability Reporting

Gold Sustainability Report

Gold Sustainability Report

Bronze Combined Annual and Sustainability Report

Bronze Combined Annual and Sustainability Report

Best CR Initiatives Big Cap Companies

Best CR Initiatives Big Cap Companies

Izlyn Ramli CSR Leadership Awards

Izlyn Ramli CSR Leadership Awards

Izad Ismail 100 Most Impactful CSR Leaders

Izad Ismail 100 Most Impactful CSR Leaders

Silver Sustainability Award

Silver Sustainability Award

Silver Best Sustainability Reporting

National Center for Sustainability Reporting (NCSR)

Silver Best Sustainability Reporting

Silver Best Sustainability Reporting

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Energy Management Building Small and Medium Category – 2nd Runner Up

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Category Energy Efficiency - Energy Management Building (Small and Medium)

Silver Best Sustainability Reporting

Best Strategic CSR, Third place

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Category Energy Efficiency under Large Management (Large Building) Menara TM – Runner Up

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Special Award under Institute of Higher Learning (MMU) - Winner

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Special Award under Energy Performance Contracting (EPC) TM Node Bandar Tun Razak – Winner

Silver Best Sustainability Reporting

Winner for Category 1: Energy Efficiency under Energy Management (Small Building) – TM Node Skudai, Johor

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Runner Up for Category 1 : Energy Efficiency under Energy Management (Large Building) – Menara TM

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Special Award for Energy Performance Contracting (EPC) –TM Node Bandar Tun Razak

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Industry Excellence Award

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Winner for Category 2: Renewable Energy Off Grid (Power) - TM Pulau Seri Buat, Pahang

Platinum Asia Sustainability Reporting Rating (ASRRAT)

Best Corporate Responsibility (CR) Award for Big Cap Companies RM10B billion to 40B market capitalisation

Gold Award, Best Annual Report in Bahasa Malaysia

NACRA Awards 2022

Silver Award, Best Sustainability Report

NACRA Awards 2022

Gold Award, Integrated Annual Report

Australasian Reporting Awards 2022(ARA 2022)

Innovative Tech Companies of the Year Award 2022

Asia Corporate Excellence & Sustainability (ACES) Awards 2022

Connectivity-Telecommunications Category - FIRA

Malaysia Technology Excellence Awards 2022

Artificial Intelligence (AI) - IT Services Category – Spice.Ai

Malaysia Technology Excellence Awards 2022

BCI Most Effective Recovery Award

Business Continuity Institute (BCI) APAC Award 2022

BCI Most Effective Recovery Award

Business Continuity Institute (BCI) Global Award 2022

Best Outsourced Inbound Contact Center (Silver - Unifi)

23rd Contact Centre Industry Excellence Awards 2022

Malaysia Winner of CXP Best Customer Experience Awards

Best Customer Experience Awards 2022

Best in Consumer Satisfaction for Pay television (Unifi TV)

MCMC Star Rating Awards

HR Asia Best Companies to Work for In Asia 2022 (Malaysia)

HR Asia Best Companies to Work for In Asia 2022

Contribution to Organisation Category

The Asia HRD Awards 2022

Human Resources Minister Award

HRD Awards 2022

AIGA 2022

The Integrity, Governance, and Anticorruption Awards (AIGA) 2022

Performance highlights

BUILDING A DIGITAL MALAYSIA

69%

premises have fibre internet access available by the end of 2022 Target by 2025: 70%

88%

Unifi customer’s network-related faults restored within 24 hours against 86% target for 2022

1265

cybersecurity incidents resolves/handled

39

NPS Score Target by 2021: 23

Protecting the planet

12.45%

reduction of GHG emissions Target by 2024: 30%
Target by 2030: 45%
Target by 2050: 100%

1.77%

reduction of Scope 1 emissions &

4.61%
reduction of Scope 2 emissions Target by 2030: 45%
Target by 2050: 100%

 

75%

reduction of scheduled waste against 2019 baseline

79%

reduction of air-travel emissions against 2019 baseline

PUTTING PEOPLE FIRST

88%

of suppliers meet the ESG social requirements

55%

of suppliers meet the ESG environment requirements

~RM3.53 billion

contract value awarded to local suppliers

RM2.24 billion

total operating cost distributed to Bumiputera Vendor

36%

Target 2022: Minimum 30% of women representation in Board by 2022

31%

of women in Management 

32

total average hours of training per employee

35%

of employees with collective agreements

Strengthe-ning our integrity

97%

OACP action plan completion Target by 2024/25: 100%

100%

ABMS certification Target by 2024/25: 100%

35

operations effectively assessed and managed for corruption risks