09 Jul 2019
unifi enhances customer experience with country’s first integrated, digital app – myunifi for consumer and business
Consumer and business customers can now manage all their unifi accounts with one app
unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), continues accelerating its digital innovation to deliver more #khabarbaik to its customers with the introduction of the country's first all-in-one new digital application: myunifi for both consumer and business segments.
The myunifi app provides access to the unifi full suite of products and support services, consolidating Home, Mobile postpaid, wireless broadband, broadband (previously known as Streamyx) and voice all into one app for both consumer and business customers. The app is now available for download which allows customers to subscribe to unifi services, manage their multiple unifi accounts, get assistance through the self-troubleshooting guideline and live chat with our customer service agents. In addition, customers will be notified on the latest updates, can buy hotspot passes, top up unifi mobile data, voice and sms quota and as well as pay their bills conveniently.
"The launch of myunifi app is yet another testament of our continuous commitment to deliver more #khabarbaik with our customers in mind. In fact, it is the country's first digital app in the telco scene that serves both our consumer and business customers with an integrated customer journey via a secured single login, offering them greater convenience in managing their accounts all under one app. Customers can also engage with us via any of our digital channels available through the app, from our community forum, social media or Live Chat. The answers to your queries are just one tap away and with our growing knowledge base community, customers will be able to interact as well as exchange tips and experiences with other unifi customers. The myunifi app gives you all that and more. Soon we will also introduce functions such as rewards management, self-troubleshooting tools and many more to further enhance our customers' experience," shared Moharmustaqeem Mohammed, Acting Executive Vice President, unifi.
"In addition, myunifi app is enhanced with 'digitalme', a secured digital ID to facilitate the single sign-on not only to myunifi app, but also to the unifi.com.my portal and soon; other unifi apps as well. This is more #khabarbaik for our customers as we continue to innovate to address our customers' pain points digitally, making life easier for everyone."
unifi has also enhanced its official website unifi.com.my to be as simple and seamless as possible. The website now offers a new browsing experience with an improved content structure to ease customer navigation; in accessing information, getting the latest updates on unifi's offerings and subscribe to the plans easily anytime, anywhere.
The enhanced website also includes a tips and tricks section to assist customers to find quick solutions; where they can watch self-help videos to get answers on unifi service queries and get instant help via the Live Chat function. This complete suite of applications is all developed in-house and aimed to cater to the needs of our customers by allowing them to directly self-manage their own accounts, thus getting the best out of their unifi services.
The myunifi app is now available for free and downloadable via Google PlayStore and Apple AppStore. Customers are encouraged to download the app and get the super deal vouchers in the app. For our customers who still require a personalised service to subscribe or get assistance on unifi product and services, customers are welcome to visit any TMpoint outlets nationwide, where our helpful customer service officers are ready to assist you.
To learn more about the latest unifi offerings, log on to unifi.com.my
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Statement for Enquiries on unifi Mobile 5G
We have received enquiries on when 5G will be available to our unifi Mobile customers. We would like to thank everyone for their excitement and support as we welcome this new era of unifi Mobile. Our goal is to provide unifi Mobile customers the best 5G experience we can offer. As such, we are currently doing extensive internal testing on our 5G service. At this point of time, we are unable to provide the actual date for customer trials. Watch this space for the latest updates on unifi Mobile 5G!
unifi tapping into youth minds to deliver more #khabarbaik
Aimed at improving customer experience directly, unifi gathers ideas from the best talents through its first-ever Hackathon unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM), stays true to its #khabarbaik spirit, organised its first ever hackathon to tap into the young creative talents to create brilliant ideas to resolve pain points and enhance the service experience of unifi customers. The 24-hour, non-stop hackathon challenge was successfully organised at Multimedia University (MMU), Cyberjaya recently with over 110 local and foreign talented students from 13 public as well as private universities nationwide. Harnessing creative brains to create innovative solutions for unifi unifi’s call for creative genius among the university students in this hackathon received participation from a total of 27 teams from various local universities. The participants were in groups of three (3) to five (5) members with different backgrounds of expertise from coders, hackers to designers came together to pit against each other and build innovative and practical digital solutions within 24 hours. The teams were tasked to ideate and develop innovative digital solutions, which can be adopted and implemented by unifi. Moharmustaqeem Mohammed, Acting Executive Vice President, unifi, attended the event and spent time getting to know the participants closer. He also shared his experience and aspirations for the event when he commented, “As an integrated telco and the enabler of Malaysia’s digital aspirations, unifi is always listening and looking for ways to improve our services and processes so we can serve Malaysians better. We are committed to bringing #khabarbaik to address our customers’ pain points and what better way to do so than through the best young talents who are also our customers. With that, we can create and adopt new solutions to meet their needs better. It perfectly fits TM’s brand promise, “Life Made Easier”. We are committed to deploying the ideas from the winning teams, hence, the winners are rewarded with an exclusive opportunity to work with the unifi digital team, so we could together, roll out the solutions quickly to the market.” Ten (10) winning projects were shortlisted to demonstrate their presentation to the panel of judges and after gruelling coding exercise and much anticipation from the participating teams, top three (3) teams were selected as grand winners. The judging was based on their abilities to build exciting digital solutions aimed at enhancing unifi customer experience. The key winning factors include innovation, originality and design whilst measuring the technical ability of each team. The 3 Grand Winners for unifi Hackathon 2019 after much deliberation were Fast Data team from Asia Pacific University; Green Phoenix team from University of Malaya and Taylor’s University; and RGB team from University of Malaya. Each of the winning team took home a cash prize of RM10,000 and an opportunity to incubate with unifi team to deploy their solutions to solve real-unifi challenges. TEAM UNIVERSITY PROJECT'S IDEA Fast Data • Heng Zhi Theng • Lee Kah Kin • Lim Yu Zhe • Lee Wei Pin • Tan See Wei Asia Pacific University Intelligent social media management solution that allows efficient customer service response and topic/trend monitoring. Green Phoenix • Maish Mohamed Maseeh • Madin Mohamed Maseeh • Markin Mauroof University of Malaya + Taylor's University A mobile app that would reimagine the customer service management through community and self-help. RGB • Khaw Huai Yu • Tan Chun Shui • Tan Kim Chui • Chai Yiow Yang University of Malaya A chatbot that recognises voice and text to help customers on anything. List of participating universities: 1) Universiti of Malaya 2) Universiti Teknologi Malaysia 3) Universiti Teknologi Caw. Perlis 4) Universiti Malaysia Perlis 5) Universiti Tenaga Nasional 6) Universiti Tunku Abdul Rahman 7) Asia Pacific University 8) Taylor's University 9) Multimedia University 10) National Defence University of Malaysia 11) German Malaysian institute 12) KDU University College 13) Monash University Malaysia For further information on unifi Hackathon 2019, please visit https://khabarbaik.my/unifihackathon/. For more information on unifi’s latest product and offerings, please visit unifi.com.my.
unifi ups its convergence game with new content offerings
12 new, exciting linear channels and 7 streaming apps will be available on unifi TV starting 1 October 2021 unifi today announced that it will be offering 12 new channels and seven (7) new streaming apps through its unifi TV starting 1 October 2021, as the brand continues to strengthen its position as the leading convergence service provider in the country and commits to providimg world class, high-quality entertainment for home viewing or while on-the-move. The 12 new linear channels are Celestial Movies, CCM, K-Plus, GEM, AXN, Animax, HITS, HITS MOVIES, TechStorm, Arirang TV, SPOTV and SPOTV2. While, the 7 new streaming apps are Amazon Prime Video, Lionsgate Play, TVBAnywhere+, iQiyi, Viu, ZEE5 and Simply South. The streaming apps will be available on unifi Plus Box for customers to enjoy at home or can be downloaded into their own smart device for on the move viewing. Commenting on the launch of the new content line-up, Anand Vijayan, Chief Commercial Officer, Telekom Malaysia Berhad (TM) said he is optimistic that the new offerings on unifi TV will significantly drive sign-ups given the brand’s strength in convergence. With the addition of the new channels, unifi TV will have a total of 73 channels and 10 streaming apps on its platforms. This is also the first time Lionsgate Play and Simply South will be made available in Malaysia through a content aggregator platform like unifi TV, which is also the country’s first content service provider to offer linear channels and streaming apps in a single platform via unifi Plus Box. Streaming app Lionsgate Play is home to blockbuster movies, premium originals, and binge-worthy shows. There will be a selection of evergreen and iconic programmes for the whole family on channels like AXN, HITS and HITS MOVIES. Most of the new channels and streaming app offerings will hit closer to home, providing a wide range of vernacular shows and programmes for everyone. Exclusive top-rated local Malay series will be available on Viu and iQiyi, while for the fans of Chinese entertainment content, they will be spoilt for choice with Celestial Movies, CCM, iQiyi and TVBAnywhere+, to satisfy their viewing needs. For Indian content lovers, two (2) new streaming app partners, Simply South and ZEE5 have been added to the content line-up for them to enjoy. Both offer a variety of latest entertainment selections in multiple languages like Tamil, Hindi, Malayalam, Telugu and more. With these new partnerships, unifi TV is also fulfilling the increasing demand for Korean and Japanese content among Malaysians. The K-and J-entertainment fare will be offered via Animax, GEM, Arirang TV, K-Plus, iQiyi and Viu. Meanwhile, TechStorm addresses the youth and young families with the best of Asian esports and technology centric content. Starting 14 October 2021, unifi TV is also excited to bring in two (2) new channels for adrenaline junkies and sports fans, SPOTV and SPOTV2. These channels offer the best of sports with extensive coverage of Tennis Grand Slam Wimbledon, US Open, MotoGP, The Open Championship (British Open) and other action-packed sports programs. unifi TV is also bringing in thrilling “live” UFC events featuring world-class mixed martial arts action, as part of the main highlights in its home-grown channel, unifi Sports, in addition to exclusive Liga Super and TM Piala Malaysia matches. In conjunction with the launch, unifi TV will be offering complimentary viewing of the 12 new channels to all unifi TV packs subscribers until 31 December 2021. As an added benefit to Ultimate Pack subscribers, they will get to enjoy exclusive streaming access to Lionsgate Play and another one (1) app of their choice from a selection of iQiyi, Viu, Simply South or ZEE5, at no additional costs. The access to streaming apps can be redeemed at https://activate.unifi.com.my starting 24 September 2021. Anand added that the new offerings are in line with the company’s robust efforts to provide quality and relevant content to its users. “The new channels and streaming app providers were selected after rigorous screening to ensure that we have something the whole family would enjoy - from grandparents to housewives, working adults to youngsters. These new channels can be accessed via the unifi TV media box, unifi Plus Box, or anywhere via the unifi PlayTV app,” he said. These new channels will also come with on-demand viewing. More information about these exciting new contents can be found on www.unifi.com.my/tv. In another development, following the decision by The Walt Disney Company in April this year to discontinue the airing of most of its linear channels in Southeast Asia, unifi also announced that 17 channels from The Walt Disney Company on its unifi TV will be discontinued starting 1 October 2021. The channels are FOX, FOX Life, FX, SCM Legend, SCM, Star Chinese Channel, FOX Action Movies, FOX Family Movies, FOX Movies, Nat Geo People, National Geographic Channel, Nat Geo Wild, Baby TV, Sky News, FOX Sports, FOX Sports 2 and FOX Sports 3. This development is expected to have minimal impact on users as unifi will be rolling out more content variety and streaming app partners in the next few months to ensure subscribers’ viewing needs are met. As a leading content aggregator in Malaysia, unifi continuously strives in meeting the dynamic shift of consumers’ content consumption in line with the digital lifestyle. Stay tuned as unifi will be rolling out more content variety and streaming app partners in the next few months to ensure subscribers’ viewing needs are met.
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