16 Aug 2024

TM AND TANAH MAKMUR COLLABORATE TO BRING HIGH-SPEED CONNECTIVITY TO FLAGSHIP KOTASAS DEVELOPMENT

TM AND TANAH MAKMUR COLLABORATE TO BRING  HIGH-SPEED CONNECTIVITY TO FLAGSHIP KOTASAS DEVELOPMENT Article Header
TM

KUALA LUMPUR, 16 AUGUST 2024 – TM via its leading digital convergence arm, Unifi, is collaborating with Tanah Makmur Berhad, to provide fibre broadband services to more than 1,700 residences at the flagship Kota Sultan Ahmad Shah (KotaSAS) township in Bandar Baru, Kuantan.

The agreement was exchanged between Unifi’s Vice President for Product & Innovation Armizy Abdullah Shukri, and Tanah Makmur’s Group CEO YH. Dato’ Shahrul Nizam Abdul Aziz, witnessed by YB. Dato’ Ir. Razali bin Kassim, EXCO, Pahang State Public Works, Transport and Health, and YH. Dato’ Kamarul’ Arifin bin Ahmad, Pahang State Investment Officer.

Leveraging TM’s role as the nation’s leading digital infrastructure provider, Unifi will provide customised high speed broadband plans to residences. Homeowners and residents will have access to Unifi’s broadband services immediately, empowering their digital lifestyles. The inclusion of broadband services will also reinforce KotaSAS’ proposition to deliver high-value properties with reliable connectivity, strengthening its status as Pahang’s new administrative centre.

Anand Vijayan, TM’s Chief Business & Consumer Officer, said, “Unifi is committed to providing the best digital infrastructure and connectivity services, enhancing the quality of life and economic opportunities within the KotaSAS community. This partnership will offer the same unmatched value, seamless integration, and superior customer support that we promise all our customers. This is another milestone in TM’s efforts to empower Malaysians with digital access for a better future, and aligns with our Digital Powerhouse aspiration to advance Malaysia for the next digital revolution.”

YH. Dato’ Shahrul Nizam added, “We are pleased to work with TM and Unifi once more in delivering a seamless customer experience, ensuring future residents benefit from high-speed connectivity. The introduction of fibre broadband is just the beginning of our journey towards elevating KotaSAS as Pahang’s new administrative and economic capital, setting the stage for future smart city initiatives, energy-efficient systems, and digital public services. With digital services transforming homes, communities and businesses, KotaSAS is poised to not only be Pahang’s foremost township, but a central hub for socio-economic growth in the East Coast region.” 

In addition to fibre broadband, KotaSAS residents will also gain access to Unifi’s converged offerings including the best 5G & 4G mobile services, the largest platform of premier channels and streaming apps in Malaysia, as well as comprehensive smart home solutions. Recently named the Best Home Broadband Service Provider at the 2024 PC.com Awards, Unifi continues to innovate and deliver outstanding services and value to communities throughout Malaysia.

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25 Nov 2021
As nation shows encouraging signs of recovery, TM posts strong results for first nine months of 2021 revenue up 6.8%, net profit increases 7.7%

Group Operating Revenue in Jan - Sept 2021 (YTD Sept) grew 6.8% to RM8.38 billion compared to the same period last year Continued focus in supporting the nation's sustainability and recovery has resulted in Telekom Malaysia Berhad (TM) posting a strong financial result in the first nine months of 2021. Fuelled by high demand for digital connectivity and solutions, TM continues its positive trajectory for the year with a solid performance in the third quarter (3Q2021). YTD Sept 2021 Financial Highlights (vs YTD Sept 2020) Solid revenue growth, with a 6.8% increase to RM8.38 billion, from RM7.84 billion in the same period last year. This achievement is driven by revenue increase from all lines of products, particularly Internet services which saw a 6.8% increase on the back of steady growth in fixed broadband customer base. Earnings Before Interest and Tax (EBIT) grew by 17.1% to RM1,414.8 million, from RM1,208.6 million as a result of revenue growth and continuous cost optimisation initiatives. PATAMI increased by 7.7% to RM815.3 million compared to RM756.7 million, following sound operating profits. Imri Mokhtar, Group Chief Executive Officer of TM commented: "Throughout 2021, we've focused our efforts to deliver digital connectivity and solutions in supporting the sustainability and recovery of our country. As a result, we are able to deliver another solid quarter of revenue and net profit growth. Our next focus will be on delivering enhanced customer experience and strengthening our digital offerings across all customer segments in unifi, TM ONE and TM WHOLESALE. With movement control restrictions in Malaysia continue to be eased and the economy gains momentum, we remain committed to serve the nation. We will continue to play our leading role in Malaysia's digitalisation drive outlined by the Jalinan Digital Negara (JENDELA) action plan, 2022 Budget and the 12th Malaysian Plan, including MyDIGITAL blueprint. As we continue our shift towards becoming a human-centred technology company, we will develop innovative solutions and drive digital adoption across our broad customer base of home, SME, corporate and Government customers – anchored on enhanced customer experience. Supporting this evolution, will be our new way of working at TM – focusing on increased productivity through digitalisation and process automation, upskilling of our existing workforce and welcoming new digital talents." Driving digital adoption and a new way of working in the post-pandemic era TM recorded the highest increase in unifi subscribers for three consecutive quarters. In the quarter under review, TM registered an additional 210,000 new unifi subscribers in both the consumer and micro, small and medium sized enterprise (MSMEs) segments. This record-breaking growth is fuelled by high demand for connectivity and digitalisation tools which have become an important necessity. To deliver this demand, TM has been adding higher number of broadband ports and delivering a wider fibre network coverage. This expansion has exceeded TM's committed targets in JENDELA action plan. The fast network rollout together with strong frontline support, a steady marketing push and speedy installation had cemented customer's confidence and trust. Beyond connectivity, unifi has steadily strengthened its entertainment proposition with the addition of 19 new content offerings comprising 7 content streaming services and 12 new channels. Supporting the Government's push to digitalise MSMEs, unifi registered encouraging increase of productivity and digital tools utilisation amongst its 375,000 MSME customers, leveraging the Government's Digitalisation Grant. Focusing on enhanced customer experience Customer experience remains our key focus across all segments and we continue to introduce new experience features and improvements in this area. For unifi customers, we continue to innovate and improve in the management of user experience. We now provide customers with a proactive early detection and intervention support for broadband connectivity and ensuring fast resolution of service. As a market leader, TM commits to a continued focus on customer experience, with progressive releases of more new experience leveraging on analytics. TM WHOLESALE was recently awarded the Best Asia Pacific Zero Outage Supplier by T-Systems amidst intense competition from other established telcos in the region. This recognition signifies TM's commitment and focus to provide the best quality service to our telco and hyperscaler customers. Enabling digital solutions in the Enterprise and Public sectors TM ONE remains steadfast in its commitment to realise the nation's MyDIGITAL blueprint and support efforts to rebuild the economy in both the Enterprise and Public sectors. New sales and contract renewal across the Enterprise and Public sectors are encouraging in the post pandemic recovery period with TM ONE providing digital connectivity and solutions for the Digital Community Centre in rural areas, regional cloud services and major financial institutions. TM ONE maintains its role as a trusted business partner driving digital transformation for Enterprise and Public sectors especially in business process automation via partnerships with global digitalisation partners such as SAP. Delivering network for the Industry TM WHOLESALE continues its "telco for telcos" role by providing wholesale services and solutions to all Malaysian licensed service providers. In line with the overall growth of broadband, TM WHOLESALE recorded high demand for its wholesale broadband service. As the primary mobile backhaul provider for the industry, TM WHOLESALE registered an increase in bandwidth utilisation of its Next Generation Backhaul service by major mobile telcos. This also positions TM as a capable enabler for Malaysia's 5G network deployment. Internationally, TM WHOLESALE continues to strengthen its partnership ecosystem with global telcos and hyperscalers, and has recorded significant growth of international bandwidth traffic. This is further complemented by the coverage increase of the global content delivery network (CDN) with more than 80 CDN nodes worldwide.  TM WHOLESALE has also established a collaboration with a Tier 1 Internet Protocol (IP) transit provider – Tata Communications – to offer high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. At the same time, we have successfully on boarded more than 15 major international hyperscalers and digital service providers in TM's core data centres. All of the above positions Malaysia positively as a digital and technology hub in ASEAN. A socially responsible Corporate Citizen TM played its part in supporting the fight against COVID-19 via various programmes. Overall, TM has contributed over RM9.5 million for humanitarian and community initiatives this year including to Tabung CERDIK and COVID-19 GLC/GLIC (GDRN) fund. TM also provided digital connectivity services to more than 400 PPVs nationwide, in addition to converting three of its premises into PPVs at its Multimedia University (MMU) campuses in Cyberjaya and Melaka, plus Kompleks TM Taiping. TM had also spent over RM16.0 million on several safety protocols and preventive measures across its customer operations to ensure the wellbeing of our frontliners and customers. These measures include providing personal protective equipment (PPE), weekly COVID-19 screening, UV air treatment and other workplace measures.

01 Jul 2024
TM INKS AGREEMENT WITH MALAYSIAN GOVERNMENT TO DELIVER NATION’S NEXT GENERATION EMERGENCY SERVICES 999 (NG999)

KUALA LUMPUR, 1 JULY 2024 – TM and the Government of Malaysia today signed an agreement to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999). This will serve as a replacement for the existing MERS999.   Witnessed by Deputy Minister of Communications, YB Teo Nie Ching, the agreement was signed by the Secretary General of the Ministry of Communications, Datuk Mohamad Fauzi Md Isa and TM One's Executive Vice President, Shazurawati Abd Karim. Also in attendance was TM’s Group Chief Executive Officer (“Group CEO”) Amar Huzaimi Md Deris. NG999 is an integrated strategic digital system that will enhance the sharing of resources and data between emergency responders and relevant central agencies. The new system will integrate web-based digital maps, caller IDs, geolocation services and mobile smart apps into emergency incident handling, helping to improve emergency response time nationwide. Amar Huzaimi Md Deris, TM’s Group CEO said, “TM is honoured to be given opportunity to continue as the trusted partner by the Malaysian Government, advocating the success of Malaysia’s emergency services. NG999 is an initiative to upgrade the existing MERS999, delivering more efficient and swifter emergency responses in the future. “TM’s comprehensive role will cover network and platform infrastructure, call management, and other support services, allowing us to provide continuous efficacy to the public and emergency responders. This opportunity to revitalise our emergency services is another milestone in TM’s commitment towards Digital Malaysia by leveraging the advancement of AI, reflecting our aspiration to become a Digital Powerhouse by 2030.”   Malaysia’s emergency responses have transformed significantly driven by the growing use of mobile and smart devices. The implementation of Malaysia’s world class NG999 system follows the latest international best practices such as the European Emergency Number Association’s NG112 and the National Emergency Number Association’s NG911 in North America. NG999 will also leverage advanced technologies including data analytics and AI to deliver swifter and more effective emergency responses. This ensures that in critical moments, emergency responders can make every second count. Tapping into the experiences of various Government and law enforcement agencies, emergency dispatchers and TM, the enhancement to the nation’s emergency call services is not just a technology upgrade but a reaffirmation of TM’s commitment to serve the nation. Aligning with the country’s increasing mobile usage, TM will introduce a new mobile app for NG999 that enables updates through text, photos and videos for registered users. This will enhance communications between callers and emergency responders, helping the latter in their tactical deployment.

24 Aug 2022
TM delivers double digit revenue, EBIT and PATAMI growth in Q2; on track to achieve its 2022 market guidance

​2Q2022 Key Highlights (vs 2Q2021)   Increased demand for Internet and Data translated to an 11.8% growth in Operating Revenue, at RM3.09 billion compared to RM2.76 billion Manpower and other OPEX cost optimisation contributed 81.3% EBIT growth, recorded at RM702.7 million PATAMI up 73.0% at RM378.0 million from RM218.5 million, as a result of higher operating profit and lower net finance cost Invested 15.7% of revenue in CAPEX or RM484.5 million in fibre expansion, network upgrades and support systems Free Cash Flow increased 36.4% at RM730.5 million, mainly attributed to increase in revenue and cost optimisation initiatives Interim Dividend of 9.0 sen per share declared with Dividend Reinvestment Scheme applicable (DRS)   On track to achieve its 2022 market guidance, TM continues to strengthen core businesses while investing in new growth areas Telekom Malaysia Berhad (TM) has sustained its growth trajectory, delivering an excellent set of financial results across all key metrics for the second quarter ended 30 June 2022, offering converged services and solutions and demonstrating its resilience against increasing competition from other telco and technology players. The Group’s operating revenue grew by 11.8% to RM3.09 billion, compared to RM2.76 billion in the same quarter last year (YoY), on a foundation of strong performance across every customer segment and a sharp increase in revenue from all lines of service, particularly Internet and Data. Optimisation efforts enabled TM to record lower manpower and other OPEX costs, which led to higher Earnings Before Interest and Taxation (EBIT), up 81.3% at RM702.7 million compared to RM387.6 million YoY. Profit After Tax and Non-controlling Interest (PATAMI) was up 73.0% at RM378.0 million from RM218.5 million YoY, on the back of accelerated demand for connectivity, services and digital solutions. The Group applied the 33% Cukai Makmur statutory tax rate accordingly for the current quarter. In addition to Group-wide cost optimisation initiatives, the revenue jump helped drive an increase of Free Cash Flow by 36.4% to RM730.5 million YoY, putting TM in a solid position to make future investments and further reduce debt.   TM also declared an Interim Dividend of 9.0 sen per share in line with its policy to distribute yearly dividends of 40% - 60% from its PATAMI. The DRS is applicable for this dividend tranche to provide flexibility to shareholders, enabling participation into the Group’s continuous growth momentum.unifi: Maintaining growth momentum As the leading convergence provider in Malaysia, unifi recorded a 10.3% revenue increase from RM1,272.0 million to RM1,402.6 million in the current quarter, driven primarily by continuous growth of fixed broadband subscribers, which recorded a 14.1% increase from the same quarter last year. unifi continues to innovate the home entertainment landscape, rapidly adapting to consumer consumption patterns through more attractive content that can be viewed both at home via high-speed broadband as well as on mobile devices via the playTV@unifi app. Its growing content ranges from Hollywood to Hallyu, offering variety for everyone. unifi's focus also extended to local SME businesses with the month-long #BelanjaDiSME campaign, as well as the SME Digitalisation Grant (SDG), which provides entrepreneurs with up to 50% savings for internet subscriptions and digital solutions.TM Wholesale (TMW): Leading the charge in positioning Malaysia as a digital hub TMW continues its march to be the nation’s preferred network infrastructure provider and to position Malaysia as a digital hub. Revenue for the current quarter increased by 26.4% from RM585.3 million YoY to RM739.9 million, contributed mainly by higher revenue from data and voice services. TMW’s compelling performance is underpinned by escalating domestic data demand and new deals secured on the international front. It recorded the highest installation for High-Speed Broadband (HSBB) Access in June 2022, driven by mobile network operators (MNOs) and content service provider under JENDELA. TMW also delivered more than 4,500 cumulative 4G and 5G backhaul sites in supporting the MyDIGITAL blueprint for enhanced digital inclusivity nationwide. On the international front, TMW has secured new deals with a US-based hyperscaler and a North Asian digital provider. Simultaneously, its collaborative agreement with Globe Telecom will enable its customers to enjoy superior gaming experiences, a strategic move to expand its business beyond its telco offerings.TM One: Stronger performance amidst market challenges The Group’s enterprise and public sector arm, TM One, recorded an increase in revenue of 4.1% YoY to RM854.6 million, with growth from recurring business across the enterprise and government sectors. Global supply chain challenges and delays, however, continued to impact its operations and subsequent delivery of several customer projects.   As the sole local provider for the Government’s MyGovCloud initiative, TM through TM One, is the only hyperscale cloud provider to offer data residency, data locality and data sovereignty for the Malaysian Government and its citizens. This eliminates potential risks from international regulations, policy interventions, or risk of Malaysian data housed beyond Malaysia’s borders.Credence: Spearheading TM’s growth into the digital tech space Responding to the fast-growing market demand for the digitalisation of enterprises, Credence was recently launched to drive greater levels of digital capabilities and technology skills for the Group’s corporate customers. Established as a start-up, Credence is TM’s new cloud and digital services company, focusing on becoming a trusted technology partner to accelerate the digital transformation of large enterprises and the public sector. Leveraging TM’s existing technology partners and new ventures, Credence will also accelerate the Group’s transformation in the digital tech space.Commentary and Outlook from Imri Mokhtar, TM Group Chief Executive Officer “At the mid-point of 2022, our financial performance and results demonstrate TM’s ability to manage our businesses effectively despite the headwinds arising from a challenging and competitive business environment. These results are also a powerful testament of our transformation journey, and our commitment to deliver a sustainable and inclusive Digital Malaysia. “unifi will continue its trajectory to provide converged solutions to both residential and SME customers. unifi Business, specifically, will double down on its efforts to provide new propositions to engage SME customers including promotional campaigns and financing options. “TM One remains focused in enabling the digital transformation of the enterprise and public sectors. Complemented by its global partner ecosystem, TM One continues to make inroads on bespoke solutions engineered and supported by its in-house ICT capabilities. “TM Wholesale is on course to provide a comprehensive suite of advanced wholesale communication services and solutions for both domestic and global fronts. TMW is poised to position Malaysia as a digital hub for the ASEAN region. “As part of TM’s commitment to empower businesses on their digital transformational journey, the Group will also address the digital and tech skills gap through Credence. This new digital services subsidiary will deliver a differentiated advantage for enterprise digital solutions, providing greater and faster time-to-value with customised options for enterprises. “Looking ahead, 5G will level the playing field and move the industry away from network-based to service-based competition. TM welcomes the Government’s call for the industry to take up equity stakes in DNB. 5G will open up and expand the opportunities and growth areas for all of TM’s business segments – consumers, SMEs, enterprises, wholesale as well as digital services. We look forward to rolling out 5G-enabled products and solutions and unlocking value to meet customers’ demands. “As Malaysia’s convergence champion, we believe 5G will strengthen our convergence proposition, and our customers will be encouraged to transition to 5G in the near term. “Ultimately, TM’s growth and differentiation, whether in 5G, fixed broadband or digitalisation, will hinge on creating and offering exceptional customer experience, as we continue on our evolution towards becoming a human-centred technology company.”

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