25 Feb 2025
TM Records Higher Profits in FY2024, Strengthening Future Growth Opportunities
FY2024 Key Highlights (vs FY2023)
- Operating Revenue recorded a positive trajectory, increasing 0.2% to RM11.71 billion
- EBIT strengthened by 11.3% from RM2.09 billion to RM2.33 billion
- PATAMI increased 7.8% from RM1.87 billion to RM2.02 billion
- Fixed broadband subscribers grew 1.5% to 3.179 million
- 2nd Interim Dividend of 12.5 Sen per Share and RM230.3 million Special Dividend
KUALA LUMPUR, 25 February 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) today announced its financial results for the year ended 31 December 2024 (FY2024), reporting a positive revenue trajectory alongside strong Earnings Before Interest and Tax (EBIT) and Profit After Tax and Non-Controlling Interests (PATAMI) performance. These results underscore TM’s resilience in an increasingly dynamic and competitive market.
The Group’s operating revenue recorded a positive trajectory, increasing 0.2% year-on-year (YoY) to RM11.71 billion, while EBIT strengthened by 11.3%, from RM2.09 billion to RM2.33 billion. The EBIT performance exceeded the Group’s market guidance, driven primarily by higher yield products and services, lower operating costs from improved efficiency, and lower depreciation and amortisation costs. Meanwhile, PATAMI increased 7.8% from RM1.87 billion to RM2.02 billion contributed by improved operating profits, lower net finance costs, and utilisation of remaining one-off tax adjustments. The overall encouraging performance is supported by a robust balance sheet and healthy cash reserves, showcasing TM’s strong operational fundamentals and financial position.
TM continued to invest strategically in network infrastructure, international submarine cables and data centres in FY2024. Its total capital expenditure (CAPEX) amounted to RM1.59 billion, representing 13.6% of total revenue – well within its guidance range.
In line with its robust financial performance, the Group has declared a 2nd Interim Dividend of 12.5 Sen per Share and RM230.3 million Special Dividend. The Total Dividend for FY2024, including the Interim Dividend declared in August 2024 stands at 31 sen per share, reaffirming TM’s commitment towards value creation and sustainable returns for shareholders.
Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “TM’s performance in 2024 reflects our ability to navigate a highly competitive market, both domestically and internationally, while staying true to our core purpose of creating value for all stakeholders. This achievement demonstrates our execution capabilities and commitment to drive operational efficiencies, while advancing Malaysia’s digital agenda.
“For instance, our Unifi UniVerse, Malaysia's best convergence offering, continued to delight customers and drive steady growth in our fixed broadband subscriber base, solidifying our position as the nation’s convergence champion with the only quad-play services. Our success is further bolstered by strategic collaborations with government agencies and enterprises, accelerating digital transformation through solutions such as Smart Services, Sovereign Cloud, and Cybersecurity. In addition, we expanded our core digital infrastructure, including nationwide fibre network, broadband coverage, 5G mobile backhaul, data centres and submarine cables - all critical to foster digital inclusivity. This reinforces TM’s role as the digital catalyst connecting Malaysia to the world and the world to Malaysia.
“In essence, our core businesses remain resilient, sustaining positive revenue trajectory amidst heightened competitive pressure and market dynamics. At the same time, our internal efficiencies remain robust as evident in our strong EBIT and PATAMI, providing a solid foundation and strategic edge to propel TM forward. This has poised us to better capitalise emerging opportunities such as hyperconnected data centres, AI, and GPU-as-a-Service (GPUaaS) which are among the new growth areas for TM. These efforts will not only drive us closer to our aspiration of becoming a Digital Powerhouse by 2030 but also position Malaysia as the digital hub for ASEAN,” Amar concluded.
TM’s 2025 outlook is positive and underpinned by these priorities. The Group’s market guidance reflects confidence in sustained growth and operational excellence, reinforcing long-term value creation.
2025 Market Guidance:
| Revenue Growth | Low single digit increase |
| EBIT | Similar level to 2024 |
| CAPEX / Revenue | Between 14% - 16% |
Lines of Businesses (LOBs) Performance
B2C Strengthens Position as the Market Leader in Converged Services
Our B2C segment (Unifi) reinforced its position as Malaysia’s convergence champion, recording a 1.5% increase in fixed broadband subscribers to 3.179 million in FY2024. This growth reflects Unifi’s strong customer acquisition and retention strategy, driven by its UniVerse campaign. The mobile segment also continued to be fuelled by enhanced postpaid and prepaid offerings, including the 200GB 5G Monthly Data Pass for RM1 for UNI5G Postpaid 39 customers and UNI5G WOW Prepaid plan.
In addition, as the preferred digital partner for over 400,000 MSMEs nationwide, Unifi Business forged strategic collaborations with Maybank Islamic Bhd to deliver Banking-as-a-Service solution powered by 5G, and TNG Digital to accelerate MSMEs’ 5G adoption and eWallet services. Unifi was named Best Fixed Business Service Provider and Best Home Broadband Service Provider at PC.com 2024 Readers’ Choice Awards, and awarded Ookla's Fastest Wi-Fi Provider in Malaysia and Open Signal’s World's No.1 Fastest 5G Download Speed provider. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/
B2B Drives Digital Transformation for Enterprises and Government
Our B2B segment (TM One), the Group’s enterprise and Government sector business solutions arm, recorded a 0.7% increase in revenue YoY, reaching RM2.91 billion with improved contributions from beyond connectivity products and solutions.
Key initiatives include collaboration with the Government to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999) for more efficient and swifter emergency responses. TM One also launched the first AI-Enabled Global Business Services Centre on the East Coast to enable investment growth in the Eastern Economic Corridor. Recent industry collaborations driving digital transformation include expanding Private 5G rollout with PETRONAS, digitalising PR1MA’s housing projects, upgrading Perodua’s digital infrastructure, enhancing secure SD-WAN connectivity for KPJ hospitals, and strengthening Malaysia’s digital healthcare and wellness services with Siemens Healthineers. TM One was also recognised with multiple industry awards such as PIKOM Award: IT Services Digital Enabler 2024 and Cybersecurity Company of the Year 2024 award by Cyber Security Malaysia.
C2C Strengthens Malaysia’s Position as a Digital Hub for the Region
Our C2C segment (TM Global), TM’s wholesale business arm, sustained a steady revenue of RM3.06 billion, driven by data demand in both domestic and international segments. Domestically, it continued deploying mobile backhaul sites especially to support 5G and increasing high-speed broadband access, reinforcing digital inclusivity nationwide. Internationally, TM Global has significantly grown data services to enable seamless border-to-border and data centre-to-data centre connectivity, while securing substantial long-term capacity requirements from global carriers.
In addition, TM Global is broadening its data centre portfolio, including the development of a new hyperconnected, sustainable AI-ready data centre in Johor in partnership with Singtel’s Nxera, and expansion of the existing Klang Valley Data Centre (KVDC) and Iskandar Puteri Data Centre (IPDC). It also enhanced its core capabilities by introducing sovereign GPU-as-a-Service (GPUaaS) to support Malaysia’s AI aspirations. TM Global was awarded Best Operator in the Emerging Market category by Carrier Community Global Awards 2024 and Telecom Company of the Year – Malaysia and Wholesale Company Initiative of the Year – Malaysia, at AsianTelecom Awards.
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Yayasan TM launches art exhibition featuring works of gifted artists in conjuction with World Autism Awareness Day at Muzium Telekom
In conjunction with World Autism Awareness Day (WAAD) this year, Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM) in collaboration with Nak Seni and We&I presented the second edition of Seni Ekspresi Autisma (SESAMA) exhibition at Muzium Telekom taking place from 2nd until 30th of April 2022, showcasing the creative talents in visual arts as well as performing arts of gifted autistic artists. This exhibition is held to help nurture a more autism-friendly world through the arts; demonstrating a genuine expression of love, compassion and empathy for children and individuals on the spectrum, as they face their everyday challenges. SESAMA was officially launched on 2nd of April, last Saturday by the Honourable Senator Datuk Ras Adiba Radzi, President of OKU Sentral together with Izlyn Ramli, Director of YTM. Speaking at the launch event, Senator Datuk Ras Adiba said, “These children and individuals on the spectrum need our love and support. We need to have greater understanding and compassion towards them or else, we would have done them a great injustice. It isn't easy to look after persons with disabilities, but it's a beautiful and challenging journey, hence the reason we are here today, showcasing their incredible talents via an art exhibition, to empower them.” Meanwhile, YTM’s Izlyn said, “No one should ever be left behind, especially in the times we live in, where we’re enabled by so many wonderful life-changing technologies. YTM is delighted to celebrate WAAD and these amazing artistic talents who have come together to showcase their creative artwork. “Through the exhibition, we hope that audiences will look beyond their preconditions and see them for who they really are – beautiful souls and artists in their own right, deserving equal opportunities, standing shoulder to shoulder with their peers.” The exhibition launch event included the unveiling of “Rhythm Interactive Special Enabler” (RISE); an instructional book on the practical use of percussion for therapeutic benefits. This book, authored by Dr. Tan Swee Chuan and Edwin Nathaniel, is dedicated towards developing the musical talent of gifted children, providing insights into teaching students with different types and varying levels of learning challenges. The book launch was supported by Musicians for Musicians (MFM). Apart from the exhibition, YTM is also introducing its “Ramadan Buffet at Muzium Telekom” by Nomad Market, offering many local and international varieties to delight any food lover. The Ramadan Buffet is set to begin daily from 11th of April 2022 every day and on weekends; complete with a Ramadan Nite Bazaar with stalls selling goodies from local artists and entrepreneurs! YTM and its partners invite all to come and experience the free-admission SESAMA exhibition, from 2nd – 30th April 2022 (12.00PM – 6.00PM, Tuesday to Sunday) showcasing the journey of five gifted artists. Come and join us for Iftar and be inspired by the amazing artwork during this holy month of Ramadan.
TM PLEDGES RM4 MILLION FOR FLOOD RELIEF AND RECOVERY EFFORTS
KUALA LUMPUR, 16 December 2024 – TM announced at least RM4 million allocation, including cash assistance, to support immediate flood relief efforts for affected customers, communities, and employees nationwide. This is in support of the Sumbangan Ihsan MADANI initiative, aimed at ensuring timely support for those in need. TM installed complimentary Wi-Fi services at various flood relief centres (PPS) to ensure uninterrupted communication for flood victims and PPS’ administration. At the same time, TM’s network restoration team is working tirelessly to restore services for customers impacted by the recent monsoon flood especially in the East Coast region. This involves efforts to immediately divert key network elements for infrastructure that have been destroyed by the flood to minimise service downtime for the Government, enterprises and consumers. TM understands the challenges faced by the flood victims. Therefore, to ease their hardship, TM is committed to provide additional supports for the affected Unifi Home customers which include: • Free replacement of damaged Customer Premise Equipment (CPE) and network components, • A one (1) month subscription rebate for affected customers, and • An extension of credit terms to 60 days without service suspension. Through its social impact foundation, Yayasan TM (YTM) mobilised medical aid, food and other necessities with the support of its social impact partners. As Co-Secretariat and a member of the GLC/GLIC Disaster Response Network (GDRN) coalition, YTM assisted over 18,400 individuals via various initiatives including the MOF-GDRN Bantu Fund, to assist affected communities. Amar Huzaimi Md Deris, Group Chief Executive Officer of TM, emphasised the company’s dedication during this time of need. “We stand in solidarity with our customers, communities, and employees during these challenging times. Beyond restoring connectivity, our focus is on providing meaningful assistance to those affected, ensuring they can rebuild their lives with greater resilience. “We deeply appreciate the patience and understanding of our customers as we work to restore our networks, despite challenges due to power outages and damaged equipment in certain locations. Rest assured, our dedicated teams are fully committed to resolve these as swiftly as possible. To bolster our efforts, we have deployed the 56 Rejimen Semboyan Pakar Telekom Askar Wataniah, a team of TM volunteers, to provide on-ground assistance, deliver emergency services, and expedite restoration works. “TM is grateful to serve alongside the Ministry of Communications, Malaysian Communications and Multimedia Commission (MCMC), National Disaster Management Agency (NADMA), Malaysia Civil Defence Force (APM) and GDRN members in supporting collective efforts to assist communities in need. We extend our heartfelt thanks to these agencies and social impact partners for their dedication and collaboration in ensuring timely and effective support. “Through these partnerships, we supported more than 28,000 individuals via various disaster relief and preparedness programmes, ensuring faster distribution of aid across the country. We remain steadfast in our efforts to restore connectivity and essential telecommunications services and aiding recovery for those affected by the floods," concluded Amar. Earlier last week, Amar visited flood-affected areas in Kelantan and Terengganu, including the Central Disaster Operations Control Centre (PKOB) in Kota Bharu. During his visit, he handed over additional care packages to be stored at the control centre. These care packages will be mobilised to affected areas and distributed to the flood victims as needed. In support of its employees, TM launched an internal crowdfunding initiative to help provide affected Warga TM with essential home amenities, ensuring they could resume their daily lives as quickly as possible. This initiative aligns with TM's "Ini Cara Kita" culture statement, embodying the spirit of caring and togetherness. Additionally, TM extended financial aid to 131 Warga TM whose homes were damaged by the floods. Early flood aid and damage claims have already been disbursed, with further assistance underway. The company urges everyone to prioritise safety during this challenging season and remains committed to restoring essential services and aiding long-term recovery.
Indulge Your Sensory Experience At The Upcoming Immersio Festival Organised By Yayasan Tm And Filamen At Muzium Telekom
Telekom Malaysia Berhad (TM) through its foundation arm, Yayasan TM (YTM) continues to support the nation's creative industry development by hosting IMMERSIO Festival in collaboration with Filamen at Muzium Telekom Kuala Lumpur. The festival is one of the unique large-scale Art & Technology experiential exhibitions to be staged in the city centering on New Media Art, NFT Crypto Art and Immersive Art, featuring more than 60 local digital artists and collectives from Kuala Lumpur, Selangor, Johor, Penang, Kelantan, Sabah and Sarawak. IMMERSIO was established in 2017 with the objective to bring together new media artists from around Kuala Lumpur and the region to exhibit their work marrying arts and technology. After a 2-year hiatus due to the pandemic, the event is back for its fourth (4th) instalment. This month, the festival will occupy Muzium Telekom for the first time, throughout the 27,000 sqft venue in the heart of Kuala Lumpur with 12 immersive installations and 7 workshops as well as talks. Situated within the 94-years old heritage building, Muzium Telekom traces the history of telecommunications in Malaysia from the 1870s up to the present, and IMMERSIO with the theme Mengukir pays homage to the country's achievements in digital infrastructure. Bringing together like-minded emerging and well-established artists, YTM aims to create more meaningful and accessible relationships between people, cultural heritage and the digital world through art and technology. Among the line-up is the Kuala Lumpur based artist, Jun Ong's kinetic installation "Beacon", an expression of the sensorial response to the extinction of nature. Visitors are also invited to take a walk around the room featuring "In Soul in the Fabric of Society", an installation of songket handwoven fabrics by a collective of women weavers from Sarawak known as Tanoti, as well as art installation using fiber optic materials by Cheong See Min, a weaver and textile artist based in Johor. Walking into the exhibition, the visitors will experience Network, an audio installation of telecommunication soundbites from the classic landline telephone to 5G radio waves specially curated by artist duo iwaz and Martian Backline. Conceived partly in response to the Covid-19 crisis, which has been a time of isolation for many, the installation reminds us to be grateful for advancement of technologies that we often take for granted. YTM aims to transform this heritage museum into a vibrant and versatile public arts space that enable artists, collectors and art lovers to immerse themselves to experience these new art mediums in new exciting ways and at the same time provide a platform for inspiring talents including TM Group's own Multimedia University (MMU) students to showcase their creativity and innovation at Muzium Telekom. Holding on to the higher principle of ensuring that no one gets left behind in this digital age, YTM is also exhibiting the extraordinary artworks from WE&I and Nakseni gifted artists in the Virtual Reality (VR) Gallery. The festival will be also featuring the artwork by Rashwin Kalithas, a five-year old special needs young artist that will be receiving a recognition by The Malaysia Book of Records for the "Youngest Autistic Child to Hold Solo Digital Arts Exhibition" at this Media & Partner Night held at Muzium Telekom. Commenting on IMMERSIO and the collaboration with Filamen, Director of Yayasan TM, Izlyn Ramli said, "As a purpose driven social impact based foundation, YTM is committed to the development of arts, creative ventures and culture. It is a necessary part of our nation's heritage preservation and celebration but also a key foundation to build our future. Creativity and innovation are not just confined to a certain sector, they are applicable across all fields of life as well as being key life skills as an individual. This must be nurtured and supported by all stakeholders for the betterment of society. Through IMMERSIO, YTM is also activating our digital talent incubator at Muzium Telekom that is part of our third pillar of Tourism, Culture and Heritage, alongside Education and Community and Nation-Building, connecting the dots between youth, talent and creativity to skills development, digital opportunities and collaborative partners." "This year, YTM has launched The Muzium Telekom Transformation Plan to reactivate and placemake our heritage building as an engaging public space, with the aim of education, entertainment and monetisation opportunities for the communities we serve. One of our placemaking initiatives is "TEMU Weekends", a community-driven creative event that happens every Saturday and Sunday to engage and draw people to Muzium Telekom where they can socialise and hang out together with friends, family and the city. YTM will continue its ongoing mission with future-forward immersive museum exhibits and many more exciting and engaging community programmes" she added. As the main organiser, Co-founder of Filamen, Abdul Shakir said, " IMMERSIO will become a major platform for local and international artists in art and technology. We hope this will nurture more young talents into the digital medium and new media arts. This platform is also meant to connect and engage different communities to make arts and technology more engaging and accessible. We look forward to build IMMERSIO up further to become one of the leading arts and technology festivals within the region and internationally. Thank you Yayasan TM for this opportunity to utilise and interact with this wonderful space at Muzium Telekom this year!" The organiser would also like to thank all its partners, especially EPSON Malaysia, Martian Backline, Wonderland, HelioMedia, Experiential Design Team, InTransit, CahayaXR, Lokalocal, WE&I, Nakseni and event partners iNYALA, Kuala Lumpur Art Book Fair, Kuala Lumpur Illustration Fair and Klang River Festival for their invaluable efforts and commitment to make this the best experience for the visitors. Also present today to officiate IMMERSIO's Media & Partner Night at Muzium Telekom was Datuk TPr Sulaiman Mohamed, Executive Director (Planning), Dewan Bandaraya Kuala Lumpur. With a one-month curated programme ranging from talks, exhibits, audio-visual shows, and advanced digital art workshops, it is a chance for the public to be a part of the buzzing local digital arts scene, make new connections, and take home some very useful knowledge. Come and explore IMMERSIO the exciting digital arts and innovations exhibition from 5th – 27th November 2022 (1030am-1030pm) at Muzium Telekom! Details are also available on the related digital and social media accounts of YTM and Filamen. Yayasan TM Facebook – www.facebook.com/yayasantm Yayasan TM Instagram – www.instagram.com/yayasantm Yayasan TM Linkedin – www.linkedin.com/company/yayasantm Filamen Facebook - www.facebook.com/wearefilamen Filamen Instagram - www.instagram.com/wearefilamen
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