20 Jun 2024
TM Global Wins Best Operator in Emerging Market Category at Carrier Community Global Awards 2024
KUALA LUMPUR, 20 June 2024 – TM Global, the wholesale business arm of TM, Malaysia’s telecommunications leader, bagged the Best Operator in the Emerging Market award category at the prestigious Carrier Community Global Awards (CCGA) 2024. This accolade acknowledges TM Global’s dedication to delivering services in developing regions, emphasising its positive contributions to connectivity and economic growth.
Khairul Liza Ibrahim, Executive Vice President of TM Global, said, “This award reinforces our commitment to advancing network infrastructure development and catalysing greater innovation. We have made significant endeavours, including strategic investments in regional subsea cable systems such as Sea-Me-We 6 and the Asia Link Cable System, which enhances global connectivity between ASEAN, Europe and North Asia.
“In Malaysia, we are the largest 5G backhaul network infrastructure provider, significantly contributing to the country’s 5G network coverage. We have also established the most extensive Edge Network Facilities throughout Malaysia, bringing content closer to local communities and businesses. These efforts align with TM’s aspiration to become a Digital Powerhouse by 2030 while positioning Malaysia as a digital hub for the region,” she explained.
TM Global serves as the strategic gateway for global carriers, enterprises, hyperscalers, OTT providers, and next-generation AI application providers into Malaysia and the ASEAN region. Utilising its expansive network infrastructure, TM Global delivers services such as Multi-Edge Computing and Content Delivery, strengthening its position as a key enabler of digital transformation and global connectivity.
The CCGA is a distinguished event that recognises the achievements and innovations of telecom wholesale operators and ecosystem partners worldwide, and are independently judged by a panel of telecom analysts and experts from the industry.
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TM JOINS CANDLE SUBMARINE CABLE SYSTEM CONSORTIUM TO CONNECT MALAYSIA AND ASEAN COUNTRIES TO JAPAN
KUALA LUMPUR, September 22, 2025 – TM, Meta, SoftBank Corp., IPS Inc., PT XLSmart Telecom Sejahtera Tbk, and NEC Corporation are collaborating to develop the Candle submarine cable system. Candle is a 24-fiber pair, 8,000 km submarine cable system connecting Japan, Taiwan, the Philippines, Indonesia, Malaysia, and Singapore, that is scheduled to begin operations in 2028. It will contribute to infrastructure expansion and secure redundant routes to meet the increasing demand for data communications driven by 5G and AI. This cable system will be one of the first in the Asia-Pacific region to use a 24-fiber pair cable, enabling superior traffic capacity to support the growing demand for communications in the region. Chairperson of the Candle Management Committee, Don Pang, said: “Candle represents a pivotal advancement in fortifying the region’s digital infrastructure. As the need for robust, high-speed connectivity grows, Candle will deliver greater network diversity and resilience along this essential corridor, leveraging state-of-the-art technology. This milestone reflects the deep collaboration among our partners and underscores our shared commitment to advancing digital inclusion and economic opportunity for over half a billion people in the Asia-Pacific region.” The partners from participating countries also provided their comments on the importance of this new system. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “TM’s participation in the Candle submarine cable system project demonstrates our commitment to building resilient digital infrastructure that meets the growing demand for digital services and cloud-based, AI-driven innovation across Asia. It strengthens our ability to support hyperscalers, enterprises and global service providers in expanding their footprint across ASEAN, while reinforcing Malaysia’s role as ASEAN’s digital hub. This initiative bodes well with our aspiration to become a Digital Powerhouse by 2030—connecting Malaysia to the world, and the world to Malaysia.” “At Meta, we imagine a future where everyone has access to AI, personal superintelligence, and other emerging technologies to improve their lives and connect with each other. This is part of our commitment to seamlessly bring people together no matter where they are in the world.,” said Nico Roerich, Director, APAC Network Investments, Meta. “With the rapid advancement of generative AI and the Internet of Things (IoT), the demand for international telecommunications is expected to continue accelerating. CANDLE adopts a 24-fiber-pair architecture, making it one of the core foundations of next-generation social infrastructure that SoftBank is promoting. By integrating with other submarine cables such as JUPITER, ADC, and E2A, we will further enhance the diversity and redundancy of global communications networks originating from Japan, and strengthen Japan’s role as a digital gateway for Asia,” said Kimimasa Kudo, Vice President and Head of Global Business Division, Enterprise Unit, SoftBank Corp. "Our participation in this project reaffirms our commitment to play a significant role in the further development of digital infrastructure in the Asia-Pacific region, which is vital to our operations in Japan, the Philippines, and Singapore. With our subsidiary, InfiniVAN, as the landing party in the Baler, Aurora Province on the eastern seaboard of the Philippines, this is one of many projects we have planned in support of developing the Philippines as a connectivity hub in Southeast Asia." said Koji Miyashita, CEO of IPS, Inc. “XLSMART will fully support the project and we believe the Candle cable will bring benefits for all consortium parties and Indonesia”, said Feby Sallyanto, Chief of Enterprise, PT XLSmart Telecom Sejahtera Tbk. Tomonori Uematsu, General Manager, Submarine Network Division, NEC Corporation, added, “NEC is a leading vendor in the submarine cable system business with over 60 years of experience. NEC is particularly strong in leading subsea projects in the Asia-Pacific region, having been responsible for eight optical submarine cable systems connecting Japan and Singapore, including ‘Candle.’ In this project, NEC will participate as a system integrator, providing everything from the manufacture of submarine cables and repeaters to route design, installation, and testing. Through the establishment of a highly reliable communication environment in the Asia region, NEC will contribute to the development of the digital economy.” This initiative is a milestone in collective partnerships and commitment to strengthening regional connectivity, ensuring secure and reliable international data transmission, and advancing the digital growth of communities and businesses across ASEAN.
TM restores 85% of flood-impacted services and ramps up outreach to affected customers, communities and employees
Following up from the statement issued by Telekom Malaysia Berhad (TM) on December 19, 2021, we have since accelerated our focus on supporting the escalating needs of our customers, communities and employees impacted by the tragic event of the floods. As of today, 85% or 84,274 of our affected customers are now back online thanks to the exhaustive efforts made by TM’s engineering and support teams, enabling the successful restoration of our core services. We will continue this rigorous service restoration exercise to ensure the remainder of our customers are able to be connected soonest. For our affected customers, we have allocated: RM13 million to replace for free, damaged Customer Premise Equipment (CPE) and network components; A waiver of two (2) weeks subscription from customer bill estimated at RM5 million; and Credit term extension to 60 days to further ease the financial burden of customers. In the affected regions, TM has restored a majority of its impacted primary network sites. The flood had impacted more than 15 network sites and hill stations across four (4) states, due to power outages and in some areas, high water levels and severe road conditions, preventing our network team from accessing these locations. As part of the pledges made by members of the GLC/GLIC Disaster Response Network (GDRN) currently at RM58.4 million, the TM Board has allocated RM2 million in aid of the recovery, rebuilding and flood relief efforts. TM, via Yayasan TM (YTM) is also joint chair and secretariat for GDRN. Together with YTM, partner NGOs and the Malaysian Armed and rescue Forces, we have also distributed over 3,500 care packs consisting of hot meals, dry rations and hygiene items, and COVID-19 self-test kits provided by Pharmaniaga to the flood-stricken areas in Klang Valley and Hulu Langat. Our committed team of over 260 staff volunteers (TM Reaching Out Volunteers – TM ROVers) are currently assisting communities with the daunting task of cleaning up their homes, including 830 of our own employees whose premises have been damaged. TM will also ensure compensation via financial aid to the affected staffs, and the provision of temporary shelter at the MMU campus. Imri Mokhtar, Group Chief Executive Officer of TM said, “The immense challenges faced by fellow Malaysians during this unfortunate situation calls for corporations and businesses to come together to respond swiftly to alleviate the struggles of many, leveraging on our resources and means where possible.” “As co-lead of the GDRN, TM is grateful to serve alongside its members in addressing the needs of those trying to rebuild their lives in the aftermath. The worse may not be over, and TM is mindful of our role to support our customers, communities and employees as we recover as a nation.” “We appreciate the patience shown by all as we work hard to get our networks back up and running and ensure uninterrupted services in face of power shutdown and damaged equipment in some of our locations,” he added. TM will continue to play its aid and recovery efforts towards community wellbeing. More regular update is available on TM social media channels or visit our website https://unifi.com.my/unifi-alerts for updates.
TM helps local entrepreneurs in Perlis to meet their digital needs
“Program Usahawan Digital Bersama TM” is set to empower local entrepreneurs in Beseri and Padang Besar with digital tools Telekom Malaysia Berhad (TM), through TM Perlis and Kedah, today organised a special programme on digital awareness for local entrepreneurs in Beseri and Padang Besar at Dewan KEMAS, Alor Tampang, Beseri, Perlis. Aptly titled "Program Usahawan Digital Bersama TM", the programme was officiated by YB Datuk Zahidi Zainul Abidin, Deputy Minister of Communications and Multimedia Malaysia. Also present were YB Rozieana Ahmad, Exco of Education, Human Resource Development, Science and Technology Innovation, Information Technology and Communications, Datuk Rozlan Mohamed, Regional Head Northern, TM, Anis Ahmad Mohd Ibrahim, State General Manager, TM Perlis and Kedah, as well as Azhar Abdul Rahman, State Office Director, Malaysian Communications and Multimedia Commission (MCMC). Speaking at the event, YB Datuk Zahidi said: "The Government continues to organise programmes skewed towards the development of digital economy, which are very relevant in today's new normal. In shifting the entrepreneurs to digital journey, it needs to be supported with the right skills and knowledge in ensuring the entrepreneurs' sustainability. Thus, we laud TM's initiatives such as today's event to increase the digital awareness and further promote the adoption of digital tools amongst the local entrepreneurs, including in sub-urban area." Meanwhile in his speech, Datuk Rozlan said that this programme reflects TM's commitment towards enabling the digital economy. "Digital is the way to go and "the name of the game" for businesses nowadays. So businesses, including local entrepreneurs need to keep abreast of and quickly adapt the digital technologies to stay ahead. Today's "Program Usahawan Digital Bersama TM" is among our initiatives to facilitate this and we are excited to play our role towards this end." "We have various solutions for entrepreneurs to get on board the digital journey to grow their business further. So, we really hope they will grab this opportunity to get business tips and know-how for their benefits. In addition, we are rapidly upgrading our network infrastructure in Beseri and Padang Besar to Fibre-to-the-home (FTTH) to enable communities in the areas to enjoy unifi high speed broadband services. This fits well with the Jalinan Digital Negara (JENDELA) action plan which aspires to deliver connectivity for all," he added. The overall network upgrading exercise for Perlis is expected to be fully completed by end of 2021. At the event, TM Perlis and Kedah also handed over its zakat contribution of RM250 each to 15 selected asnaf residing in Beseri reflecting its caring side to the communities.
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