Telekom Malaysia Berhad ("TM" or "the Group") today announced an internal reorganisation which involves the transfer of its business in Malaysia to a single operating entity named TM Technology Services Sdn Bhd ("TM Tech"). The internal reorganisation is anticipated to complete by 31 December 2023.
The reorganisation – which includes Unifi, TM One and TM Wholesale, among others – marks the next phase of the Group's transformation to be the enabler of a digital Malaysia, and to further improve its operational efficiencies, streamline processes and simplify customer touchpoints to provide a more seamless customer experience.
Incorporating its diverse businesses under TM Tech will also reinforce TM's Fixed-Mobile Convergence leadership, offering integrated fixed broadband, mobile services, data services, digital content and innovative solutions to communities, businesses and the Government.
Group CEO, Imri Mokhtar said, "As digital lifestyles, increasing competition and stakeholder expectations reshape the industry, consolidating these businesses into one operating entity will allow us to serve our diverse customer segments better and deliver their needs more quickly.
"Consolidating our suite of connectivity and digital offerings will also enable us to easily tap into the right combination of solutions to meet the unique needs of individual lifestyles and businesses."
"Furthermore, this reorganisation aligns us to industry best practices and will improve TM's competitive edge among Malaysian and international Telcos and digital players, as we continue to pursue our aspiration of becoming a leading human-centred TechCo," he added.
Under TM Tech, consumers will continue to enjoy the fastest and widest all-in-one connectivity and digital content. Enterprises and the public sector will also benefit from TM's digital and smart solutions, including cloud and data centres, cybersecurity and smart industry offerings. The operating entity will also continue to champion TM's nation-building efforts in expanding and modernising the country's fibre network, data centres and submarine cable systems.
TM Tech will be led by TM's existing senior management team and will bring together its diverse talents under a single company, encouraging greater agility and cross-functional collaboration to improve service quality.
Imri explained, "Our Warga TM will remain the execution engine for TM and the country's digital transformation. While our workforce will be realigned to this single operating entity, employee functions, entitlements and benefits will remain unchanged."
Similarly, all of TM's partnerships, vendor and service agreements will remain in effect.
Telekom Malaysia Berhad will now serve as an investment holding company for this operating entity, with all other subsidiaries within the Group to remain status quo.
"Beyond TM's own growth, this reorganisation strengthens our role in advancing the country's digital transformation and to serve our customers in a more cohesive manner. While it marks a new milestone in our continuous transformation, we remain anchored to our purpose of enabling digital inclusion, opportunities and progress for all," Imri concluded.
YOU MAY ALSO LIKE
TM Joins Asia Link Cable System Consortium To Boost Submarine Cable Capacity From Malaysia To Asia
KUALA LUMPUR, 14 September 2023 - TM Global, the domestic and international wholesale business arm of TM, solidified its commitment to advancing Malaysia’s digital landscape by announcing its recent participation as a consortium member of the Asia Link Cable System (ALC). This strategic move positions Malaysia as one of the key destinations connecting Malaysia to Hong Kong SAR. Asia Link Cable; image credited to HMN Tech TM’s entry into the consortium was made official during the signing of the Construction and Maintenance Agreement (C&MA) with all consortium members held in Penang recently. The current seven members from the ASEAN and North Asia regions include Singapore Telecommunications Limited (Singtel); China Telecom Global Limited (CTG); China Telecommunications Corporation (CTC); Globe Telecom (Globe) and DITO Telecommunity Corporation (DITO) of the Philippines, Unified National Networks Sdn Bhd (UNN) of Brunei and Global Transit Singapore Pte. Ltd (GTS). Commenting on this partnership, Khairul Liza Ibrahim, TM Global’s covering Executive Vice President said, “Our inclusion in the ALC consortium marks another milestone in TM Global’s ongoing efforts to position Malaysia as a digital hub in the region. “Malaysia emerged as the region’s top destination for technological investment, particularly data centre businesses. Leveraging our strategic location, the ALC is expected to attract more international submarine cables to land in Malaysia and entice global technology players to leverage our data centres. “This strengthens our efforts to provide reliable, diversified and uninterrupted global connectivity solutions to customers. It also enables us to better support the deployment of hyperscalers’ data centres, and deliver to the future requirements of 5G networks in the country,” she added Spanning a total distance of approximately 7,200 km with an initial design capacity of 24Tbps, the Cable Landing Station (CLS) for ALC will be strategically located at TM Exchange Kuala Sedili, and will capitalise on its proximity to TM’s Iskandar Puteri data centre in Johor. The Sedili CLS is the sixth international CLS in the country, including Kuala Muda, Morib, Mersing, Cherating and Melaka. Its construction is projected to be completed by 2025. The ALC will significantly boost the data-transfer capacity of TM’s existing submarine cable systems, catering to the increasing bandwidth demands across the ASEAN and North Asia regions. Furthermore, the ALC adopts an open cable system design that is adaptable and compatible with various technologies and upgrades. This better positions TM and other consortium members to address the growing bandwidth demand for higher data capacity. With 32 owned and leased submarine cable systems spanning more than 340,000 kilometres around the globe, TM is committed to providing the highest service performance and best quality experience to customers domestically and internationally.
TM reports operational improvement for 3Q 2019 amidst challenging environment
Telekom Malaysia Berhad (TM) today announced its financial results for the quarter ended 30 September 2019. Financial and Operational Highlights as at Year-to-Date (YTD) September 2019 vs YTD September 2018: Group Revenue of RM8.40 billion, 3.8% lower against YTD September 2018 – in line with guidance- mainly due to lower contribution from all lines of products except data and non-telecommunication related services. Group Reported Earnings Before Interest and Tax (EBIT) for YTD September 2019 increased to RM1.20 billion, from Loss Before Interest and Tax (LBIT) of RM187.3 million over the corresponding nine (9) months period last year, on the back of lower operating cost, from the Group's various cost optimisation initiatives. Group Reported Profit After Tax and Non-controlling Interests (PATAMI) showed significant improvement with a 718.9% growth YTD to RM683.8 million, from RM83.5 million in the corresponding period last year. Stripping off non-operational items, Normalised PATAMI stood at RM810.9 million, higher by 53.7% against the same period last year. The total capital expenditure (CAPEX) was within guidance at 8.8% of revenue or RM736.0 million. Out of the amount spent, 16% was made for Core Network, 58% for Access and the balance 26% was made for Support System. unifi updates: Increased YTD convergence penetration to 55% of TM Households compared to 48% in 30 September 2018. Total broadband customers as at 30 September 2019 was more than 2.15 million. #khabarbaik customer experience related initiatives in 3Q2019: Streamlined all Streamyx packages to a new unifi Lite plan at RM69/month for existing Streamyx customers. Introduced unifi Air to elevate the internet experience of existing Streamyx customers residing in TM's LTE coverage areas. Launched an all-in-one app; myunifi for an easy experience in managing unifi account. TM ONE updates: Signed a series of MoUs and cross-industry strategic digital collaborations with Ministry of International Trade and Industry (MITI), Ministry of Rural Development, Global Health, UMW Corporation Sdn. Bhd. (UMW), Open University Malaysia (OUM), Bintang Urusjuta (M) Sdn Bhd and Digital Perak Corporation Holdings (DigitalPerak). TM ONE further demonstrated its capability to enable digital businesses and government with ten (10) smart solutions and end-to-end Hyperconnected Ecosystem. Held its annual flagship event LEAP Summit 2019 themed "Creative Disruption – Get Ready for It!" to share the successes and lessons from global creative disruptors and provide in-depth insights on industry trends towards Industrial Revolution 4.0 (IR 4.0). TM GLOBAL updates: TM as the National Telecommunication Infrastructure Provider continues to serve as the industry backbone - serving and collaborating with all other licensed operators in Malaysia as the strategic enabler of the Government's National Fiberisation and Connectivity Plan (NFCP) towards reaching more underserved areas nationwide and supporting 5G requirements with its ready and upgraded network infrastructure. Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM, commenting on the results: "Overall, in 3Q 2019 we saw continued improvements in our fundamentals. I'm pleased to report that our cost management initiatives under our performance improvement plan carried out since last year continues to yield results with profitability improvement. We have managed to keep a closer eye on our operational efficiencies to deliver sustained profitability with lower YTD OPEX/revenue. However, in line with sector contraction, our revenue challenges still persist on the retail front, in line with our expectations and 2019 market guidance. Our CAPEX for YTD September 2019 is well within guidance, totalling 8.8% of revenue, and on track as we continue our targeted investments to ensure we deliver better service experience for all our customers. We continue to offer attractive unifi products and promotions to acquire more customers, whilst addressing Streamyx customers and coverage pain points with price adjustments and our wireless offerings. Over the last three months, we have expressed our intention to be the key driver for Malaysia's Digital Nation aspirations. TM is ready to propel the nation into Industrial Revolution 4.0 (IR4.0) with our proposal to be the nation's infrastructure provider in both the fixed and mobile space. This commitment is reinforced with our participation in the 5G demonstration projects and our preliminary moves toward building infrastructure readiness. In the next few months, we will be showcasing our 5G use cases in SS15, Subang Jaya, Selangor and Langkawi, Kedah in collaboration with local municipal councils and other potential partners. The use cases will cover Big Data Analytics, Smart City, Smart Tourism and Smart Agriculture clusters. The deployment of our tested and proven 5G-enabled smart solutions for the showcase are testament of our commitment in humanising technology towards making life easier, and enriching the quality of life for all Malaysians." Prospects for the Financial Year Ending 31 December 2019 The Group's performance improvement initiatives and efficient cost management continue to improve our profitability. Our focus remains toward our customers, and to strengthen the Group's performance by investing to improve customer experience across segments to grow our revenue.
UNIFI’S NEW UNSTOPPABLE UNI5G POSTPAID PLANS DELIVER BEST CONVERGENCE EXPERIENCE FOR ALL MALAYSIANS
KUALA LUMPUR, 1 December 2023 – Unifi today announced its newest #Unstoppable UNI5G Postpaid and Family Plans, catering to the diverse needs of modern Malaysians and enabling them to seamlessly integrate the 5G experience into their daily lives. These new mobile plans will provide an array of value-added benefits, redefining the boundaries of connectivity and digital engagement that celebrate both interests – individual and being part of a family. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “In powering a digital nation, these new plans make 5G technology even more accessible for everyday Malaysians, with a renewed focus on connectivity for the whole family. With mobile coverage spanning more than 95% of the country’s population and recently named Ookla’s® 2023 winner* for delivering the best mobile video experience in Malaysia, our UNI5G plans empower individuals and families to embrace the endless possibilities of 5G in their own way, without compromising on quality and affordability. “These new plans also solidify Unifi’s role as Malaysia’s only true convergence services provider and strengthen our fixed, mobile, lifestyle and business solutions to serve today’s digital demands. This reflects our ongoing commitment to enrich lives and communities through technology, ensuring that every Malaysian can participate in and benefit from the ongoing digital revolution,” she explained. #Unstoppable offers for the whole family The highlight of Unifi’s latest #Unstoppable plans is its UNI5G Postpaid Family priced at RM129. Originally offered with a base of 150GB data, customers will receive unlimited 5G + 4G data when they sign up during a limited time promotion period starting 28 November. The plan includes a free 5G smartphone that allows customers to seamlessly switch to 5G, as well as unlimited calls, and one free Supplementary Line with 30GB 5G + 4G data. For those with larger families, Unifi also offers UNI5G Postpaid Family plans with two and three free Supplementary Lines priced at RM159 and RM189 respectively – making 5G access more affordable for the whole family, regardless of size, through a single mobile plan. Tapping into Unifi’s unique fixed-mobile convergence capabilities, new customers who sign up for both packages; the new UNI5G Postpaid Family Plans above, together with Unifi’s latest fixed high-speed broadband plans, will enjoy unlimited 5G + 4G data for Principal and all Supplementary lines. Existing Unifi fixed broadband customers purchasing the new UNI5G Postpaid Family plans will also enjoy the same offer. Unifi also unveiled three new Mobile Postpaid plans for individual users: 1. UNI5G Postpaid 99, one of the best value-for-money offerings in the market, which comes with unlimited 5G + 4G data during this promotion period, and a free 5G smartphone; 2. UNI5G Postpaid 69 with unlimited 5G data during this promotion period, and rebates on a selection of 5G smartphones; and 3. UNI5G Postpaid 39, one of the most affordable Postpaid entry plans with 30GB 5G + 4G data, designed especially for those transitioning from Prepaid plans such as young professionals. Customers subscribing to either UNI5G Postpaid Family plans, UNI5G Postpaid 99, or UNI5G Postpaid 69 together with Unifi Broadband 300Mbps and above, will further receive a monthly rebate of RM20, for as long as they remain active Unifi customers. Alternatively, customers can opt for a limited time fixed-mobile offer, which includes the latest UNI5G Postpaid packages with unlimited 5G + 4G data, a free 5G smartphone and Unifi Broadband 100Mbps from as low as RM149 a month. To find out more about these new plans, visit https://unifi.com.my/mobile/postpaid. *Unifi is Malaysia’s Speedtest Awards™ winner for Best Mobile Video Experience during Q1-Q2 2023 period. Based on analysis by Ookla® of Speedtest Intelligence® data for Q1–Q2 2023. Ookla trademarks used under license and reprinted with permission.