24 Dec 2021
TM restores 85% of flood-impacted services and ramps up outreach to affected customers, communities and employees
Following up from the statement issued by Telekom Malaysia Berhad (TM) on December 19, 2021, we have since accelerated our focus on supporting the escalating needs of our customers, communities and employees impacted by the tragic event of the floods.
As of today, 85% or 84,274 of our affected customers are now back online thanks to the exhaustive efforts made by TM’s engineering and support teams, enabling the successful restoration of our core services. We will continue this rigorous service restoration exercise to ensure the remainder of our customers are able to be connected soonest.
For our affected customers, we have allocated:
- RM13 million to replace for free, damaged Customer Premise Equipment (CPE) and network components;
- A waiver of two (2) weeks subscription from customer bill estimated at RM5 million; and
- Credit term extension to 60 days to further ease the financial burden of customers.
In the affected regions, TM has restored a majority of its impacted primary network sites. The flood had impacted more than 15 network sites and hill stations across four (4) states, due to power outages and in some areas, high water levels and severe road conditions, preventing our network team from accessing these locations.
As part of the pledges made by members of the GLC/GLIC Disaster Response Network (GDRN) currently at RM58.4 million, the TM Board has allocated RM2 million in aid of the recovery, rebuilding and flood relief efforts. TM, via Yayasan TM (YTM) is also joint chair and secretariat for GDRN. Together with YTM, partner NGOs and the Malaysian Armed and rescue Forces, we have also distributed over 3,500 care packs consisting of hot meals, dry rations and hygiene items, and COVID-19 self-test kits provided by Pharmaniaga to the flood-stricken areas in Klang Valley and Hulu Langat.
Our committed team of over 260 staff volunteers (TM Reaching Out Volunteers – TM ROVers) are currently assisting communities with the daunting task of cleaning up their homes, including 830 of our own employees whose premises have been damaged. TM will also ensure compensation via financial aid to the affected staffs, and the provision of temporary shelter at the MMU campus.
Imri Mokhtar, Group Chief Executive Officer of TM said, “The immense challenges faced by fellow Malaysians during this unfortunate situation calls for corporations and businesses to come together to respond swiftly to alleviate the struggles of many, leveraging on our resources and means where possible.”
“As co-lead of the GDRN, TM is grateful to serve alongside its members in addressing the needs of those trying to rebuild their lives in the aftermath. The worse may not be over, and TM is mindful of our role to support our customers, communities and employees as we recover as a nation.”
“We appreciate the patience shown by all as we work hard to get our networks back up and running and ensure uninterrupted services in face of power shutdown and damaged equipment in some of our locations,” he added.
TM will continue to play its aid and recovery efforts towards community wellbeing. More regular update is available on TM social media channels or visit our website https://unifi.com.my/unifi-alerts for updates.
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STATEMENT FROM TM REGARDING NG MERS 999
KUALA LUMPUR, 20 November 2025 – Telekom Malaysia acknowledges that some Malaysians were unable to get through to 999 and experienced slower emergency response in the early phase of the NG MERS 999 migration. We understand the concerns this has created for individuals and families in moments of urgency, and rest assured we are treating every incident with the highest level of priority. Malaysia upgraded the 17-year-old MERS999 platform because it had reached its technical limits and could no longer support the country’s evolving emergency requirements. NG MERS 999 was introduced to enhance accessibility, strengthen multi-agency coordination, and align Malaysia with modern international emergency standards. Upon this migration, we saw a surge in call volume immediately. While the previous system averaged around 50,000 calls per day, the new NG MERS 999 received close to 70,000 calls per day. About 5% of the calls were genuine emergencies, with the rest being silent and prank calls. However, the number of actual emergency incidents remained unchanged, ranging at an average of 3,500 emergency reports despatched per day. This sudden spike affected system performance, and we have taken immediate measures to restore the service including increasing server capacity and optimising the servers’ configuration. Additional resources were also mobilised in the call centre to cope with the high-volume calls. We would like to emphasise that the 999-voice service remains and continues to operate as the primary channel for emergency assistance. SaveME999 mobile application serves as a complementary channel for reaching emergency services. Users can refer to published FAQ in https://999.gov.my website for installation and registration guide. TM is committed to ensure better services to the public and the nation. We have taken the proactive role to work with all five (5) emergency agencies (Kementerian Kesihatan, PDRM, BOMBA, Angkatan Pertahanan Awam, and APMM) to resolve the issues and ensure seamless end-to-end emergency services. We appeal to the members of the public to use the 999 service responsibly, as unnecessary or prank calls can prevent the reach of those who are truly in need of real emergencies. Reducing such misuse will greatly enhance the efficiency and responsiveness of the operations. TM remains fully committed to safeguarding Malaysia’s national emergency lifeline and we assure the public that it has always been our intent to deliver our best. Our teams are working around the clock to resolve these matters and to ensure that every Malaysian can get help quickly and reliably, whether through the 999 voice service or the digital channel.
YTM launches “Young Filmmaker 2021” for young, creative filmmakers with total cash prizes of RM25,000 to be won!
The competition with its theme “Return Stronger”, organised in collaboration with Strada Films Sdn Bhd, offers total cash prizes of RM25,000 to 9 winners, complete with digital content, knowledge sharing, live events and film masterclasses opportunities Telekom Malaysia Berhad (TM) through its foundation arm, Yayasan TM (YTM) has taken the initiative to continue supporting the nation’s creative industry development by organising “Young Filmmaker 2021”, a short film competition. It opens up opportunities for young, local budding filmmakers to express their creative ideas and talents and enhance their potential in professional filmmaking. The competition, with the theme “Return Stronger”, is open to all students as well as the public from ages 18 to 35 and offers total cash prizes of RM25,000 to nine (9) winners. It is co-organised by Strada Films Sdn Bhd in collaboration with Digital Perak Corporation Holdings (Digital Perak), Multimedia University (MMU) as well a host of other partners to provide digital content, knowledge sharing, live events and masterclasses throughout this three (3) months programme. The “Young Filmmaker 2021” was officially launched in a virtual ceremony by Zakaria Abdul Hamid, Chairman of National Film Development Corporation Malaysia (FINAS) together with Izlyn Ramli, Director of YTM; and Mohamad Azlan Norani, Chief Executive Officer, Strada Films Sdn Bhd. The virtual session was also joined by Meor Rezal Fitri Dato' Dr. Hj. Meor Redwan, Chief Executive Officer of Digital Perak; Khir Rahman, President of Malaysian Cinematic Auteurs Guild (MCAG); and Ghaz Abu Bakar, President of Digital Creative Content Creators Associations Malaysia (DCAM) who is also the lead juror for the competition. Commenting on the launch, Izlyn said, “As a purpose driven social impact based foundation, YTM is committed to human capital development and today, we are unveiling yet another digital platform to unleash the budding talents in the creative industry; particularly filmmaking in Malaysia. The “Young Filmmaker 2021” is a collaborative effort that we hope will further empower them through digital content creation. This is in line with TM Group’s unique role as the enabler of Digital Malaysia and at YTM, we are focusing on three (3) strengthened branches namely Education, Community & National Development, and Tourism, Culture & Heritage. This initiative is part of our third pillar, connecting the dots between youth, talent and creativity to skills development and digital opportunities.” “Despite the challenges we faced as a nation during this Covid-19 pandemic, there are countless stories, experiences and events that have inspired us. The theme, "Return Stronger" welcomes and celebrates those uplifting stories around us that will give the young filmmakers the freedom to express their creativity based on life and humanity that will hopefully in turn, touch and inspire the audience. We would also like to thank all our partners, and especially our esteemed judges for their invaluable time and commitment to make this the best experience for all participants,” she added. The Young Filmmaker 2021 competition features a panel of professional jurors comprising renowned film directors and producers such as Ghaz Abu Bakar, Eyra Rahman, Vimala Perumal, Khir Rahman, Aziz M. Osman, Jason Chong, Nik Amir, Razaisyam Rashid and Azhari Zain. YTM also collaborates with the Malaysian Cinematic Auteurs Guild (MCAG) to provide opportunities for young talents to reach their highest potential in filmmaking. The winner of The Best Director Award for this programme will be selected as a Finalist for the “Rahsia Sutradara” Programme by MCAG under the Malaysia Creative Capabilities Enhancement Programme (MyCAP). The winner of the award will have a chance to be mentored by a distinguished panel of film directors to produce a fully sponsored film worth up to RM1.2 million. This collaboration will further broaden the young filmmakers’ horizons from short films to full-fledged movies. Besides MCAG, Digital Perak together with the State’s arts and culture agencies; Perak State Information Department, Perak Tourism, People of Remarkable Talents (PORT) Ipoh and other partners will also host a series of knowledge sharing programmes for the participants of “Young Filmmaker 2021” with industry experts virtually through the PiOR.TV interactive channel. This will provide the young talents with the insights into the art and business of filmmaking. This is not YTM’s first collaboration in the creative industry. In 2015, YTM and unifi TV organised an ‘I Want To Be A Filmmaker’ (IWTBAF) competition to discover talented young local filmmakers. Azlan Norani was the Grand Prize Winner in the competition and he won a YTM scholarship in Cinematic Arts at MMU. After the competition, Azlan continued his studies in MMU at the Iskandar Puteri campus in Johor and later founded his own film production company, Strada Films Sdn Bhd. “Young Filmmaker 2021” is calling for emerging and professional content creators to submit their short films around the theme of “Return Stronger”, before the closing deadline of 31 December 2021. To submit your entry and to find out more about the ‘Young Filmmaker 2021’ competition, visit https://www.youngfilmmaker.com.my/ Don’t miss your chance to win total cash prizes of RM25,000 to kick start your filmmaking career. This is your time to shine!
TM enhances young graduates employability with its TM Protégé Programme
TM PROTÉGÉ Ready to Work (RTW) programme is in line with Government’s effort to raise the employability level of graduates Telekom Malaysia Berhad (TM) continuously empower Malaysian graduates with its education-oriented and skill enhancement programmes. Most recently, the Company enrolled participants for its Ready to Work (RTW) programme, namely Professional Training and Education for Growing Entrepreneurs or PROTÉGÉ, in line with the Government's effort in raising the employability level of the graduates. This PROTÉGÉ programme or previously known as Program Skim Latihan 1Malaysia (SL1M) is under the supervision of PROTÉGÉ Secretariat and the Ministry of Entrepreneur Development and Cooperatives (MEDAC). The main objective of this programme is to improve the marketability and entrepreneurial skills of unemployed graduates, including through on-job-trainings and guidance programmes in collaboration with industry experts. It is also aimed at producing more entrepreneurs and job creators who are competitive, meet the current industry need and ready for the global market. TM recently held an engagement session - 'Majlis Ramah Mesra TM bersama PROTÉGÉ' - with the participants of its latest TM PROTÉGÉ Programme intake at Dewan Tun Canselor, Multimedia University (MMU), Cyberjaya. Farid Basir, Chief Human Capital Officer, TM attended the event and shared some tips and thoughts on career growth and development with the participants. Also present at the event were Norhadznita Hj Mohammad Ilham, Head Secretariat PROTÉGÉ, MEDAC, Prof. Dato' Dr Mazliham Mohd Su'ud, President of MMU, Norkhairul Wahab, Chief Executive Officer, MMU Cnergy and Badrul Hisham Bahari, Chief Executive Officer, GITN Sdn Bhd. Commenting on the PROTÉGÉ programme, Farid said, "The creation of a digitally-ready community and future-proof workforce has always been one of the pillars under the Company's Digital Malaysia aspiration. While we continue to evolve as an organisation, we have always been committed to our role towards building the nation. Through programmes like TM PROTEGE, TM aspires to empower the leaders of tomorrow with relevant skills in innovation and technology towards serving a more digital society and lifestyle, digital businesses and industry verticals, as well as digital Government. This includes nurturing a highly skilled workforce and accelerating digital adoption via on job training with industry guidance and professionals expertise. Our involvement in PROTÉGÉ reflects our staunch support towards the Government's efforts in increasing the employability of the young graduates and equipping them for Industrial Revolution 4.0 (IR4.0). This is befitting our role as the national connectivity and digital infrastructure provider, empowering Malaysia's Digital Nation aspirations." Since 2011, under the SL1M programme, TM has trained 2,846 graduates. The initiative was then continued with PROTÉGÉ, which saw 140 participants selected for the first intake in February 2020. They are currently undergoing on-the-job training at TM and GITN Sdn. Bhd, a subsidiary of TM. In September 2020, the programme continues with its second intake of 169 participants who are now attending soft skills training at MMU, Cyberjaya. The eight (8) months intensive programme consists of soft skills classroom and online training for one (1) month, followed by on-job-training (OJT) for seven (7) months. There are seven (7) core soft skills modules involved including communications, technical and management skills required by the industry as well as effective work ethics. The OJT will prepare the participants with a career mindset and enable them to experience the real working environment. This second intake is expected to graduate in April 2021. For graduates who are interested to participate in the next intake, just look out for the enrollment alert at https://tmcareer.tm.com.my. TM PROTÉGÉ is among the major initiatives under TM's Graduates Employability Programme. Other initiatives are unifi Sales Apprentice Programme, participation in virtual career fairs, such as Talentbank Digital Career Fair, Graduan Virtual Digital Career Fair and career webinars with universities. In the near future, TM will also introduce a new graduates' trainee programme for the undergraduates. In the meantime, TM, through its education arm, MMU will continue to support the Government's aspiration towards a digital era ready workforce particularly in the fields of IT, communications and multimedia especially in the current Industrial Revolution 4.0 (IR4.0) era. Since its establishment 22 years ago, MMU has produced over 60,000 graduates with high marketability, including for major players in the industry. Additionally, since its establishment in 1994, TM's foundation, Yayasan Telekom Malaysia (YTM) has awarded education sponsorship to more than 15,000 deserving students of high academic calibre to pursue their studies at government schools and universities in Malaysia and abroad, with a total sponsorship value of over RM549.5 million. YTM continues to focus on nurturing the right talent that will ultimately contribute to the growth of the Company, industry and nation. For more information on TM's Corporate Responsibility initiatives including education sponsorship, visit www.tm.com.my.
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