Telekom Malaysia Berhad (TM) today announced its financial results for the quarter ended 30 September 2019.
- Financial and Operational Highlights as at Year-to-Date (YTD) September 2019 vs YTD September 2018:
- Group Revenue of RM8.40 billion, 3.8% lower against YTD September 2018 – in line with guidance- mainly due to lower contribution from all lines of products except data and non-telecommunication related services.
- Group Reported Earnings Before Interest and Tax (EBIT) for YTD September 2019 increased to RM1.20 billion, from Loss Before Interest and Tax (LBIT) of RM187.3 million over the corresponding nine (9) months period last year, on the back of lower operating cost, from the Group's various cost optimisation initiatives.
- Group Reported Profit After Tax and Non-controlling Interests (PATAMI) showed significant improvement with a 718.9% growth YTD to RM683.8 million, from RM83.5 million in the corresponding period last year. Stripping off non-operational items, Normalised PATAMI stood at RM810.9 million, higher by 53.7% against the same period last year.
- The total capital expenditure (CAPEX) was within guidance at 8.8% of revenue or RM736.0 million. Out of the amount spent, 16% was made for Core Network, 58% for Access and the balance 26% was made for Support System.
- unifi updates:
- Increased YTD convergence penetration to 55% of TM Households compared to 48% in 30 September 2018.
- Total broadband customers as at 30 September 2019 was more than 2.15 million.
- #khabarbaik customer experience related initiatives in 3Q2019:
-
-
- Streamlined all Streamyx packages to a new unifi Lite plan at RM69/month for existing Streamyx customers.
- Introduced unifi Air to elevate the internet experience of existing Streamyx customers residing in TM's LTE coverage areas.
- Launched an all-in-one app; myunifi for an easy experience in managing unifi account.
-
- TM ONE updates:
- Signed a series of MoUs and cross-industry strategic digital collaborations with Ministry of International Trade and Industry (MITI), Ministry of Rural Development, Global Health, UMW Corporation Sdn. Bhd. (UMW), Open University Malaysia (OUM), Bintang Urusjuta (M) Sdn Bhd and Digital Perak Corporation Holdings (DigitalPerak).
- TM ONE further demonstrated its capability to enable digital businesses and government with ten (10) smart solutions and end-to-end Hyperconnected Ecosystem.
- Held its annual flagship event LEAP Summit 2019 themed "Creative Disruption – Get Ready for It!" to share the successes and lessons from global creative disruptors and provide in-depth insights on industry trends towards Industrial Revolution 4.0 (IR 4.0).
- TM GLOBAL updates:
- TM as the National Telecommunication Infrastructure Provider continues to serve as the industry backbone - serving and collaborating with all other licensed operators in Malaysia as the strategic enabler of the Government's National Fiberisation and Connectivity Plan (NFCP) towards reaching more underserved areas nationwide and supporting 5G requirements with its ready and upgraded network infrastructure.
Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM, commenting on the results:
"Overall, in 3Q 2019 we saw continued improvements in our fundamentals. I'm pleased to report that our cost management initiatives under our performance improvement plan carried out since last year continues to yield results with profitability improvement. We have managed to keep a closer eye on our operational efficiencies to deliver sustained profitability with lower YTD OPEX/revenue. However, in line with sector contraction, our revenue challenges still persist on the retail front, in line with our expectations and 2019 market guidance.
Our CAPEX for YTD September 2019 is well within guidance, totalling 8.8% of revenue, and on track as we continue our targeted investments to ensure we deliver better service experience for all our customers.
We continue to offer attractive unifi products and promotions to acquire more customers, whilst addressing Streamyx customers and coverage pain points with price adjustments and our wireless offerings. Over the last three months, we have expressed our intention to be the key driver for Malaysia's Digital Nation aspirations. TM is ready to propel the nation into Industrial Revolution 4.0 (IR4.0) with our proposal to be the nation's infrastructure provider in both the fixed and mobile space. This commitment is reinforced with our participation in the 5G demonstration projects and our preliminary moves toward building infrastructure readiness. In the next few months, we will be showcasing our 5G use cases in SS15, Subang Jaya, Selangor and Langkawi, Kedah in collaboration with local municipal councils and other potential partners. The use cases will cover Big Data Analytics, Smart City, Smart Tourism and Smart Agriculture clusters. The deployment of our tested and proven 5G-enabled smart solutions for the showcase are testament of our commitment in humanising technology towards making life easier, and enriching the quality of life for all Malaysians."
Prospects for the Financial Year Ending 31 December 2019
The Group's performance improvement initiatives and efficient cost management continue to improve our profitability. Our focus remains toward our customers, and to strengthen the Group's performance by investing to improve customer experience across segments to grow our revenue.
YOU MAY ALSO LIKE
unifi business unveils ecommerce & cloud solutions to accelerate MSME digital adoption
unifi Business Suite now includes eCommerce Hub, Cloud Storage, and Cyber security providing MSMEs the convenience, security, and tools to grow their business in the digital era unifi Business recently unveiled exciting new features in its suite of solutions for Malaysia's Micro, Small and Medium Enterprises (MSMEs), which would enable them to upscale rapidly and accelerate their digital business transformation. Offering a unified ecosystem of consultation, connectivity, digital solutions and specialised services, unifi Business aims to secure its position as the preferred digital partner for MSMEs as the sector recovers from the effects of the pandemic. Established as a one-stop centre for all business needs, the unifi Business suite now includes: unifi eCommerce Hub: Designed to connect and maximise growth opportunities seamlessly, this solution offers a single and integrated platform, with an easy-to-use interface. Entrepreneurs can sync their offline and online sales channels, manage product inventories, orders, monitor sales and revenue, as well as manage social media enquiries. They can even build interactive websites with live chat and built-in online payment features. unifi Cloud Storage: To help businesses manage the often tedious task of storing valuable information, this solution brings flexible, safe and scalable data storage. It also provides access for multiple users and secured encryption for better business productivity. Hosted locally at TM's Green Data Centre certified facilities, unifi Cloud Storage provides a secure home for important files and information so businesses can focus on growing and being profitable. Cyber Security solution: To assist MSMEs in securing their business against cyber threats, this easy-to-deploy and straightforward-to-manage solution allows them to get on with the important stuff – like generating revenue and growing business. Supported by a world-leading cyber security provider, the solution protects important things that matter to businesses regardless of IT skill level, providing "Always On-Security for Always-On Businesses". It will be available for subscription starting 22 April 2022 onwards. unifi Business Club (uBC): All unifi Business customers will enjoy member benefits of the uBC, which include access to relevant and current content at its portal (https://ubc.unifi.com.my). Here, they can find insightful and inspiring content such as webinars, talk shows, live chats, events, business tips and articles to help them navigate the business world. uBC members will also enjoy access to financial assistance, productivity boosters, digital marketing platforms, tools and community engagement programmes that are tailored to a variety of business needs. Commenting on the new suite of offerings, Mohamad Yusman Ammeran, Head of SME Segment, unifi said, "MSMEs form the backbone of our economy and they need to take timely advantage of the digital boom, which presents an ideal opportunity to navigate towards more sustainable growth. Digitalisation done right is the way to go: unifi Business is primed to help them get back on their feet, come back stronger and achieve positive gains through its innovative digital solutions." According to industry analysts, building a strong digital presence is critical in today's connected era, the lack of which accounts for the failure of many MSMEs during the pandemic. To stay competitive, businesses need to make their products and services offering available online and participate in the burgeoning local and regional eCommerce market. Yusman added that unifi will be with MSMEs, guiding them on their digitalisation journey. "Our certified unifi Business Consultant team is another testament to our commitment to serve MSMEs. They are certified with the International Certification for Digital Literacy (ICDL) and will offer continuous support and guidance," said Yusman. "Our multiple business solutions for MSMEs demonstrate TM's support for the Government's initiatives, such as JENDELA and MyDIGITAL, and are aligned to the Group's role as the enabler of Digital Malaysia." Domestically, Malaysia's eCommerce value soared by 22% to RM801bil in 2021 after registering an income of RM658bil in 2020 for the period of January - September, according to the latest data from the Department of Statistics Malaysia (DOSM). As MSMEs represent 97.4% of overall business establishments in the country, they play a significant role in strengthening Malaysia's digital economy growth. In addition to the digital solutions, MSMEs can now enjoy up to 50% savings or get a RM5,000 matching grant, as part of the Pelan Jana Semula Ekonomi Negara (PENJANA) initiative announced by the Government in 2021. This is an opportunity for MSMEs to increase their productivity while reducing their operating cost. For more information on unifi Business Solutions and MSME Digitalisation grant offerings, please visit www.unifi.com.my/business/smegrant.
UNIFI’S NEW UNSTOPPABLE UNI5G POSTPAID PLANS DELIVER BEST CONVERGENCE EXPERIENCE FOR ALL MALAYSIANS
KUALA LUMPUR, 1 December 2023 – Unifi today announced its newest #Unstoppable UNI5G Postpaid and Family Plans, catering to the diverse needs of modern Malaysians and enabling them to seamlessly integrate the 5G experience into their daily lives. These new mobile plans will provide an array of value-added benefits, redefining the boundaries of connectivity and digital engagement that celebrate both interests – individual and being part of a family. Jasmine Lee, Unifi’s Chief Commercial Officer, Consumer, said, “In powering a digital nation, these new plans make 5G technology even more accessible for everyday Malaysians, with a renewed focus on connectivity for the whole family. With mobile coverage spanning more than 95% of the country’s population and recently named Ookla’s® 2023 winner* for delivering the best mobile video experience in Malaysia, our UNI5G plans empower individuals and families to embrace the endless possibilities of 5G in their own way, without compromising on quality and affordability. “These new plans also solidify Unifi’s role as Malaysia’s only true convergence services provider and strengthen our fixed, mobile, lifestyle and business solutions to serve today’s digital demands. This reflects our ongoing commitment to enrich lives and communities through technology, ensuring that every Malaysian can participate in and benefit from the ongoing digital revolution,” she explained. #Unstoppable offers for the whole family The highlight of Unifi’s latest #Unstoppable plans is its UNI5G Postpaid Family priced at RM129. Originally offered with a base of 150GB data, customers will receive unlimited 5G + 4G data when they sign up during a limited time promotion period starting 28 November. The plan includes a free 5G smartphone that allows customers to seamlessly switch to 5G, as well as unlimited calls, and one free Supplementary Line with 30GB 5G + 4G data. For those with larger families, Unifi also offers UNI5G Postpaid Family plans with two and three free Supplementary Lines priced at RM159 and RM189 respectively – making 5G access more affordable for the whole family, regardless of size, through a single mobile plan. Tapping into Unifi’s unique fixed-mobile convergence capabilities, new customers who sign up for both packages; the new UNI5G Postpaid Family Plans above, together with Unifi’s latest fixed high-speed broadband plans, will enjoy unlimited 5G + 4G data for Principal and all Supplementary lines. Existing Unifi fixed broadband customers purchasing the new UNI5G Postpaid Family plans will also enjoy the same offer. Unifi also unveiled three new Mobile Postpaid plans for individual users: 1. UNI5G Postpaid 99, one of the best value-for-money offerings in the market, which comes with unlimited 5G + 4G data during this promotion period, and a free 5G smartphone; 2. UNI5G Postpaid 69 with unlimited 5G data during this promotion period, and rebates on a selection of 5G smartphones; and 3. UNI5G Postpaid 39, one of the most affordable Postpaid entry plans with 30GB 5G + 4G data, designed especially for those transitioning from Prepaid plans such as young professionals. Customers subscribing to either UNI5G Postpaid Family plans, UNI5G Postpaid 99, or UNI5G Postpaid 69 together with Unifi Broadband 300Mbps and above, will further receive a monthly rebate of RM20, for as long as they remain active Unifi customers. Alternatively, customers can opt for a limited time fixed-mobile offer, which includes the latest UNI5G Postpaid packages with unlimited 5G + 4G data, a free 5G smartphone and Unifi Broadband 100Mbps from as low as RM149 a month. To find out more about these new plans, visit https://unifi.com.my/mobile/postpaid. *Unifi is Malaysia’s Speedtest Awards™ winner for Best Mobile Video Experience during Q1-Q2 2023 period. Based on analysis by Ookla® of Speedtest Intelligence® data for Q1–Q2 2023. Ookla trademarks used under license and reprinted with permission.
unifi TV service disruption nationwide, service estimated to resume later this evening
At approximately 9:50pm on 3 January 2022, unifi TV services experienced service disruption nationwide due to impact to the power system triggered by a fire that affected the “Uninterruptible Power Supply” (UPS) equipment at TM IT Complex in Cyberjaya. The Fire and Rescue Department of Malaysia (Bomba) took control of the situation to extinguish the fire and ensure the safety of the premises. We have received the necessary building assessment and clearance from Bomba at 4.00am. The building block was not in full operation at the time, with only a small number of employees on site. There have been no reports of injuries. The cause of the fire is unknown at this stage and TM will fully cooperate with any investigation as required by authorities. An immediate announcement has been released on TM’s social media channels to notify our affected customers and we have since ramped up our customer service engagements to attend to calls and enquiries. This incident has caused unifi TV service interruptions affecting close to 300,000 of our unifi TV viewers. Other TM and unifi services are not affected. We are working tirelessly with our contractors and engineering teams to ensure that services are being restored gradually, with power restoration expected to be completed by 12 noon today. unifi TV is estimated to resume its services by 3.00pm today. However, TMpoint Cyberjaya will remain closed temporarily due to low power supply. We apologise for any inconvenience this may have caused our customers, and will continue to prioritise the safety and well-being of our employees and contractors during this restoration process. More regular updates are available on TM’s social media channels, or visit our website at https://unifi.com.my/unifi-alerts for updates.