21 Sep 2018
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner.
In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations.
TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date.
Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks.
Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.”
“Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added.
Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.”
Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
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TM Melaka contributes pendarfluor lamps to those in need in Melaka
In line with its vision of “Making Life and Business Easier, For A Better Malaysia”, Telekom Malaysia Berhad (TM) through TM Melaka today lit up residences of those in need particularly in Durian Tunggal area with its contribution of pendarfluor lamps. A total of 1,000 pendarfluor lamps were handed over to deserving families in Kampung Gangsa, Durian Tunggal by YB Mohd Sofi Wahab, Exco of Public Works, Transport & Public Utilities, who is also the Durian Tunggal Assemblyman. Also present at the handover ceremony was Meor Shahril Anuar Ahmad Rathuan, State General Manager, TM Melaka. The pendarfluor lamps were gathered from an upgrading exercise of the lighting system at Menara TM Melaka building which saw the replacement of pendarfluor lamps to LED lights towards a more efficient energy consumption. From the upgrading exercise, TM Melaka managed to gather a total of 3,000 pendarfluor lamps to be contributed to the beneficiary groups. This is in line with the Group’s effort in efficient waste management and recycling of usable office equipment. Meor Shahril Anuar who mooted the idea said, "TM Melaka embarked on the upgrading exercise in 2017. With the initiative, TM Melaka has recorded substantial savings in our electrical expenditure while increasing the awareness on green practices amongst the staff. Besides this upgrading exercise, at TM Melaka, we continue to support one of the three-pronged approach of the Company’s Corporate Responsibility (CR) initiatives namely the environment with various other green initiatives. This include recycling of used papers, encouraging the employees to bring their own food containers when buying food at the cafeteria as well as dissemination of periodical information on green practices to Warga Keluarga TM Melaka.” “At TM, we seek to minimise our use of materials as well as the generation of waste in order to lessen the pressure on the world’s natural resources. We employ the 3R principles of reduce, reuse and recycle throughout the Group, instilling the practice in our employees as well as those of our contractors. The distribution of the used pendafluor lamps to the communities today is an example of our initiatives towards this end. As a result of our ongoing 3R efforts, in 2017, we reduced more than 11% in solid and scheduled waste generation in TM’s selected buildings,” Meor elaborated. In addition to the Durian Tunggal area, TM Melaka will also contribute the pendarfluor lamps to those in needs in the areas of Ayer Keroh and Paya Rumput. Besides residences, the lamps will also be contributed to mosques, schools, hostels and multipurpose halls.
TM announces departure of its chairman and the appointment of his successor
Telekom Malaysia Berhad (TM) today announced the departure of Tan Sri Dato' Seri Dr. Sulaiman Mahbob as Chairman of TM Board with effect on 30 November 2018 and the appointment of its new Chairman, Rosli Man effective 3 December 2018. On behalf of TM Group, the Board of Directors, expressed their highest gratitude to Tan Sri Dato' Seri Dr. Sulaiman for his leadership, dedication and contribution to the Group during his tenure. “The entire Board, management and Warga TM would like to record our heartfelt appreciation to Tan Sri Dato' Seri Dr. Sulaiman, an exemplary role model in civil service and a well-respected economist; who has brought his vast experience in the fields of government, economics and corporate to benefit the TM Group for the last 3 years. In his time at TM, his focus on corporate governance, integrity, corporate responsibility and sustainability; and ultimately on the role of TM as a partner in nation-building, has left a lasting mark on all of us at TM. This also extends to his contribution in education as the Chairman of Multimedia University (MMU).” Commenting on the new Chairman's appointment, the Board said, "We are happy to welcome Rosli Man as the new Chairman of TM Board. With his experience and knowledge, we look forward to his guidance and leadership as the Company, under the helm of Imri Mokhtar, the recently appointed Acting Group Chief Executive Officer and the team continues on executing its Performance Improvement Programme (PIP) 2018 and beyond. This is in keeping to our institution being the nation’s key enabler for the digital economy, by delivering on our strategies to Accelerate Convergence and Empower Digital." "We would like to wish Tan Sri Dato' Seri Dr. Sulaiman all the best in his future undertakings. On that note, we would also like to welcome Rosli Man as the new Chairman of TM Board," the Board concluded. PROFILE OF ROSLI MAN Rosli Man has more than 32 years of experience in the telecommunications industry, before he resigned as an Independent Non-Executive Director of Telekom Malaysia Berhad (TM) in 2008. Since then, he has immersed himself in consultation works before returning to TM as its Non-Independent Non-Executive Chairman on 3 December 2018. He first joined the telecommunication industry in Jabatan Telekom Malaysia in 1976 as Assistant Controller where he gained wide exposure in telecommunication services including the task to implement the country’s first mobile telecommunication service, i.e. ATUR 450. He then moved to the private sector by joining the Fleet group as its Group Manager, Technical Services in 1985. From 1988 to 1996, he was instrumental in setting up the first privately owned telecommunications company in Malaysia, the then Celcom (Malaysia) Sdn Bhd (Celcom), catering to the cellular telecommunication business. He left Celcom as its President in 1996 to join Prismanet Sdn Bhd as Managing Director and held the position until November 1998. In July 2000, he joined Natrindo Telpon Sellular (NTS), the GSM 1800 cellular operator in East Java, Indonesia as Chief Operating Officer. He left NTS in January 2002.
68 excellent YTM scholars honoured at ’Majlis Anugerah Kecemerlangan Akademik’
Telekom Malaysia Berhad (TM) via its foundation Yayasan Telekom Malaysia (YTM) recently recognised 68 outstanding graduates under its scholarship programme who have completed their studies at various levels from local as well as overseas universities at ’Majlis Anugerah Kecemerlangan Akademik 2018’. 16 of the graduates completed their studies with flying colours when they achieved first class honours in their respective courses. Meanwhile, TM’s university, Multimedia University (MMU), produced 44 graduates from the overall total, of which 12 graduated with first class honours. The awards were presented by Tan Sri Dato’ Seri Dr. Sulaiman Mahbob, Chairman of TM who is also the Chairman of YTM and Dato’ Sri Mohammed Shazalli Ramly, Managing Director / Group Chief Executive Officer, TM in a ceremony held at TM Convention Centre, Kuala Lumpur. Also present at the ceremony were Nor Suhaimi Sulong, Acting Chief Human Capital Officer, TM, Abdul Hamid Hashim, Director of YTM and YTM Board of Trustees. "I wish to congratulate the recipients for their outstanding achievement. YTM is indeed proud to be an education accelerator and career development provider for our graduates. I hope that these YTM scholars will continue to excel in their career and contribute effectively to TM in facing the challenges of the digital era,” said Tan Sri Dato’ Seri Dr. Sulaiman. “I’m also proud to see that most of the first class graduates recognised today are from our own university, MMU. As the trusted partner in key nation-building initiatives including education, we at TM Group remain committed to our role as the country’s key enabler in the delivery of innovative digital services and solutions for the education sector towards building a knowledge-based workforce for the country. In the imminent fourth industrial revolution or aptly known as the Industry 4.0 today, there is even greater need to produce not only competent talents in ICT, Multimedia and digital technologies, but also those in related disciplines who are able to embrace these technologies, in order to form a viable innovative ecosystem for the nation. Spearheading TM’s education cluster in the past 20 years, MMU plays a vital role in meeting this need by providing quality industry-relevant education and training, whilst ensuring a steady pipeline of highly capable talents with an entrepreneurial mindset to equip the nation,” he added. MMU is always ready to prepare its graduates in fulfilling current and future industry needs. With its updated curriculum and dynamic learning environment, the university emphasises on a well-rounded education system in producing high quality of graduates. TM through YTM has been supporting the graduates from foundation studies up to their first bachelor degree. Recipients of YTM scholarships will not only receive financial aid throughout their studies, but will be attending self-development programmes to enter the career world. Besides education, YTM also embarks on sustainable efforts to preserve our local heritage and culture.
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