21 Sep 2018
TM reiterates commitment to enhance the broadband experience of Streamyx customers
Telekom Malaysia Berhad (TM) today reiterated its support of the Government’s aspirations of improving the reach and experience of broadband services in Malaysia, and its commitment to address the issues faced by Streamyx and its loyal customers in a more comprehensive manner.
In July, TM announced its upgrade plans for Streamyx (pre-unifi) customers tounifiin coverage areas or double the speed for those in non-coverage areas. The upgrade will enable its existing broadband customers to experience faster speeds at their existing package price. Following the announcement, TM has received many enquiries and much feedback from customers who are eager to know whether they are eligible for the speed upgrade. TM is grateful for the feedback given and is working hard to realise the broadband aspirations.
TM has been continuously investing to enhance both its fibre and copper network over the years to deliver high speed broadband with wider nationwide coverage. The copper network is a legacy network and has always faced many challenges, mainly technological limitations. This requires a longer term and more permanent solution, which will take time to implement. Additionally, TM has continuously invested in the rollout of LTE 4G network and WiFi hotspots to complement its fixed network to provision broadband services anywhere, anytime via home@unifi, mobile@unifi and wifi@unifi. TM’s LTE 4G services coverage currently exceeds 77% of the household population in urban and rural areas and together with our partner, complimenting it with 90% 3G services coverage. To enable the convenience of mobility, the Company also enhanced its WiFi coverage and service quality with more than 12,000 hotspots nationwide to date.
Through its Broadband Improvement Plan which began in 2016, TM has been working hard to enhance the experience of both unifi and Streamyx customers, concurrently. Understandably, it has been easier to execute the unifi speed upgrades, which are served by fibre. TM is now giving specific focus to Streamyx and high-rise broadband customers served through its own or the buildings’ copper networks.
Imri Mokhtar, Executive Vice President of unifi, said: “Over 1 million home and business customers nationwide are today on broadband over TM’s copper network – both on landed and high-rise properties. With rising demand of a more digital lifestyle and business needs, what was before termed as a high speedinternet’, may not cut it anymore. We hear your 1 million voices. We remain committed as Malaysia’s nation building partner to invest and build the needed network that brings value to our customers, shareholders and other key stakeholders and for the country’s digital economy.”
“Based on our customer and network analytics, over 340,000 customers reside in a fibre broadband area, but are somehow not yet part of the 1.26 million unifi community. To date, we have successfully upgraded nearly 50% of these customers to unifi at no extra cost to their current bill. We urge remaining customers to grab this opportunity and complete this attractive unifi upgrade exercise by March 2019,” he added.
Imri explained: “Starting from 2010, TM has continuously expanded Malaysia’s fibre broadband coverage. Nonetheless, such coverage is yet to reach all of our existing broadband customers. Copper limitation is more pronounced for Streamyx customers, with 8Mbps being the best broadband speed that can be delivered today. We value your trust and sincerely appreciate your loyalty and more so for your patience and understanding. Where technically possible, we shall double the Streamyx speed at no extra cost to your current broadband bill. Close to 180,000 Streamyx customers can look forward to this free upgrade.”
Streamyx customers who are eligible for the speed upgrade will be contacted via email and phone. TM urges customers to update their latest contact details i.e., telephone number and email address to facilitate this process. This can be done both via the unifi portal and unifi care app. To address the remaining Streamyx customers, TM is working towards a more definitive solution and has initiated discussions with major stakeholders to deliver better broadband experience nationwide by exploring various fit-for-purpose technologies.
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TM and Ministry of Education establish synergy to drive digital transformation in education
TM Becomes the Strategic Partner for Digital Education Transformation Initiative and Launches Special unifi Mobile Plan, Exclusively for Teachers Telekom Malaysia Berhad (TM) and Ministry of Education Malaysia (MOE) today embarked on a journey to establish working synergies on Digital Education Transformation initiative, in line with the Government’s Transformasi Nasional 2050 (TN50) plan which is set to empower Malaysia’s education system through innovation and digitalisation. This collaboration marks a steadfast effort via strategic partnership between TM and MOE to ensure effective delivery of the Digital Education Transformation programme. The collaboration will focus on four (4) main pillars namely 21st Century Teaching & Learning, Enterprise Architecture, Education Analytics and other Value Added services suitable for education. The ceremony was graced by YB Dato’ Seri Mahdzir Khalid, Minister of Education Malaysia together with Tan Sri Dato’ Seri Dr. Sulaiman Mahbob, Chairman, TM, together with Datuk Dr. Amin Senin, Education Director General of MOE and Datuk Bazlan Osman, Deputy Group Chief Executive Officer, TM. To commemorate this collaboration, TM also introduced a special unifi Mobile plan exclusively for teachers, called “JASA Pack”. The plan which is offered at only RM59 a month for unlimited data, calls and SMS. Commenting on the collaboration, Tan Sri Dato’ Seri Dr. Sulaiman Mahbob said, “As the key enabler for the national communications infrastructure, and the one and only capable of providing fully integrated telecommunications, ICT and digital services, TM is proud to play its role as the strategic partner in establishing the ecosystem for MOE digital transformation programme. We really look forward to work with MOE to accelerate the delivery of innovative digital services and solutions for the education sector towards building a knowledge-based workforce for the country.” “Meanwhile, as the one and only brand in Malaysia that offers truly seamless Internet connectivity to Malaysians nationwide, we are excited to introduce unifi Mobile “JASA Pack” plan for teachers, offering our teachers a converged digital lifestyle. The exclusive plan for teachers will be available nationwide for all teachers to enjoy unlimited data, calls and SMS via unifi Mobile at an affordable price for their daily communication needs, true to our promise, “Life Made Easier”,” he added. The collaboration will enable MOE to boost and accelerate its digital transformation journey as outlined in the national education blueprint 2013-2025 (Wave Two). This means students, teachers as well as MOE administrators can look forward to a seamless transformation of digital experience. These digital experience include high speed broadband connectivity, interactive smartboard, smart devices, as well as the methodology of teaching and learning the 21st century way. The transformation will also digitise the students tracking and attendance system for the safety of the students, whereby all parents and teachers will have real-time visibility on the students’ attendance. The transformation will also enable parents to choose cashless payment options at school. Ultimately, all data and information from all these solutions will be integrated and combined into one single platform to provide Big Data analytics.
unifi choices for different home needs and affordability
New unifi 100Mbps plan at RM 129 per month, complements unifi Basic plan for all Following hot on the heels of unifi Basic for all Malaysians, Telekom Malaysia Berhad (TM) recently introduced the new unifi 100Mbps plan at RM129 per month - delivering broadband experience of 100Mbps with unlimited usage, access to unifi PlayTV packages for everywhere, anytime entertainment as well as free 600 minutes of voice calls. This new unifi 100Mbps plan represents a refreshed, simplified and great value all-in-one home offering. Imri Mokhtar, Executive Vice President of unifi, said: “We are constantly innovating by listening closely to our customers - understanding the household needs for fast unlimited broadband, endless entertainment and connecting with one’s family and friends. Recently on 12th July 2018, we had announced our plans to upgrade our existing unifi home customers to higher broadband speeds (currently in pilot phase), so that they could enjoy the better experience a higher speed broadband can offer. Now, we are opening up this experience to new unifi home customers by offering them this 100Mbps unifi plan - as a start.” “Our customer insights show that more and more Malaysia homes are opting for high speed broadband to fuel their daily digital lifestyle - especially driven by the rising usage of streaming services and digital games (e-sports) as part of today’s household lifestyle,” he added. Imri explained: “As the nation’s partner in unleashing the digital potential of a fully connected Malaysia, it is our obsession to enable every Malaysian household to enjoy the benefits of digital technology. Through unifi 100Mbps at RM129 per month, we are setting a new benchmark of speed and affordability - 60% lower than previous 100Mbps plan. We believe that 100Mbps will soon become the starting high speed for Malaysian households as more and more digital applications and content demand greater bandwidth, speed and reliability. Hence, we are anticipating our customers’ needs with this new 100Mbps plan, with higher speed plans coming to you very soon.” To date, more than 1.2 million customers nationwide are enjoying unifi broadband. After a strong market presence serving these 1.2 million early digital adopters, we are opening up to all the more affordable entry-level unifi Basic plan, priced at RM79 per month with 60GB quota, to serve a larger market segment to be onboard the high speed broadband experience. With the new unifi 100Mbps plan and unifi Basic for all, unifi is now able to serve the needs and affordability of a wider base of Malaysian homes. For example, the unifi Basic plan perfectly caters to smaller households that only require approximately 60GB a month for their specific lifestyle needs at this point of time. As the household grows, they can now comfortably move over to the new unifi 100Mbps which fits more arrays of digital lifestyle needs, including access to unifi’s PlayTV content and free voice calls. “We believe that internet connectivity is the basic enabler in growing a more digital Malaysia, leading to a seismic shift in consumer lifestyle. Today, consumers are increasingly benefitting from internet services. They value instant gratification and dislike disruptions to their connected lives. From unifi’s perspective, what consumers want is a converged digital lifestyle where everything is at their fingertips everywhere, anytime. That is exactly what we are offering them,” Imri said, in closing. To learn more about the latest unifi offerings, log on to unifi.com.my
TM appoints Dato’ Mohd Rais Azhar as the new CTIO
Bids farewell to Dato’ Rafaai Samsi on his retirement after 40 years of service in TM Telekom Malaysia Berhad (TM) today announced the appointment of Dato' Mohd Rais Azhar as its new Chief Technology & Innovation Officer (CTIO) with effect from 18 February 2018, following the retirement of Dato' Rafaai Samsi as the CTIO of TM on 14 February 2018. Prior to this, Dato' Rais was the Deputy CTIO, and in addition to his role as the new CTIO, Dato' Mohd Rais remains the Chief Information Security Officer of TM - the position that he has served since 2017. Dato' Mohd Rais joined TM in 1988, and 2018 marks his 30th year with the Company. As TM's CTIO, he will be responsible for Network, IT and overall technical delivery, fulfilment and assurance for TM Group. In addition, Dato' Rais will strategise, formulate, direct and lead the implementation and operations of Information Security organisation. This covers Information Security Strategy, Architecture, Governance, Risk, Compliance, Development, Threat Intelligent and Operations in order to ensure the Confidentiality, Integrity and Availability of information assets protection for TM Group. Commenting on the new appointment, Dato' Sri Mohammed Shazalli Ramly, Group Chief Executive Officer, TM said, "We are pleased to congratulate Dato' Mohd Rais on his promotion as TM's CTIO. As a TM home grown leader, he has the experience and expertise to elevate innovation at TM in the era of digital natives." Dato' Rais has vast experience in Malaysia's telecommunications industry and he was also one of the pioneers in establishing Corporate Information Superhighway (COINS) team, providing the first TM's Frame Relay service back in 1997. In addition, Dato' Mohd Rais has been involved in and actively led numerous transformation projects in TM including both High Speed Broadband (HSBB) projects. Meanwhile, Dato' Sri Shazalli also expressed his utmost gratitude to Dato' Rafaai Samsi for his dedication, contribution and loyalty to the TM Group during his tenure, "We would like to express our highest gratitude to Dato' Rafaai for all that he has done for TM. In the 40 years that he has served TM and the nation, he has engineered not just our technical transformation, but more importantly, our transformation from being a network-oriented company, to one that is service-oriented." "As the former CTIO, Dato' Rafaai's behind-the-scenes contribution and efforts towards TM's success goes beyond Information Technology & Network Technology. The change that he pioneered at Customer Experience has been transformational. He has changed the mindset of Warga Keluarga TM to become even more customer-centric. This is certainly in line with our consistently above global telco average Customer Satisfaction Measure (TRI*M) index scores over the years - a testament to our concerted efforts in improving customer experience. This laid the foundation of TM as Malaysia's Convergence Champion and strengthens our brand promise of "Life Made Easier"," he added. "We are grateful for not just his professional and technical contributions to the Group, but also his efforts in nurturing talent. Dato' Rafaai has been a mentor and coach to many people in TM that are now among our current crop of leaders. The management and Warga Keluarga TM are immensely grateful to Dato' Rafaai for his leadership and all his contributions to the Company. We would like to take this opportunity to wish him all the best for his future endeavours," Dato' Sri Shazalli concluded. Profiles Dato' Mohd Rais Azhar Dato' Mohd Rais Azhar, aged 54, was appointed as Chief Technology & Innovation Officer (CTIO) and Chief Information Security Officer (CISO) effective 14 February 2018. A Bachelor of Science (Computer Science) Degree graduate from Indiana State University, USA; Dato' Mohd Rais is also the Chief Information Security Officer of TM since 1st January 2017. Prior to this, he was the Deputy Chief Technology & Innovation Officer of TM in 2017 and was appointed as Vice President of Network Architecture and Technology in 2010. Dato' Rais is the Chairman of TM Technical Security Council and a board member of Telekom Research & Development Sdn Bhd, a wholly owned subsidiary of TM. In 2017, Dato Rais attended Leading Digital Business Transformation programme at IMD Business School in Lausanne, Switzerland as part of his executive education. Dato' Rafaai Samsi Dato' Rafaai holds a Bachelor of Science (Hons.) in Electronic Engineering from Brighton University, United Kingdom and a Masters in Communications Management from the University of Strathclyde, United Kingdom. He started his career in telecommunications with the then Jabatan Telekom Malaysia in 1978. He was later appointed CEO of TM - NTT Communications Corporation's joint venture company in July 1997 before returning to TM in July 2001, where he was assigned as General Manager of a number of divisions including State Business Operations, Market Development and Domestic Carrier Business Division. He was then appointed Vice President, Marketing and Sales for the Wholesale segment in October 2006 and subsequently promoted to Executive Vice President to lead the Wholesale Line of Business on 1 July 2008. Dato' Rafaai was assigned as Deputy CTIO to run the day-to-day operations and turn-around initiatives of the IT and Network Technology Division since January 2013. He was assigned as Head of Customer Experience Management and Transformation reporting directly to TM Group CEO on 1 July 2014 and at the same time, remained as the Deputy CTIO. He was also the Chairman of Service Management Council (SMC) responsible for TM's overall customer service management. Before his retirement from TM, Dato' Rafaai was TM's Chief Technology & Innovation Officer (CTIO) and Chief Customer Experience Officer since 18 February 2017.
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