22 Aug 2019

TM One shifts to higher gear with the launch of its 10 transformative smart solutions

TM One shifts to higher gear with the launch of its 10 transformative smart solutions Article Header
TM One
Smart Industry Showcase

The Smart Industry Showcase testament of TM One’s capabilities to accelerate Digital Nation aspirations

TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), reaffirms its commitment to catapult Malaysian industries moving towards Industrial Revolution (IR) 4.0 with the launch of its ten (10) transformative smart solutions.

The smart solutions were launched by Imri Mokhtar, Chief Operating Officer, TM in conjunction with TM One's Smart Industry showcase today. Also present at the event were Ir. Ts Azizi A. Hadi, Chief Executive Officer, TM One and TM One's management team.​

Imri also officially launched the Smart Industry Showcase which took place at Menara TM, for two (2) days, from 21 and 22 August 2019, carrying the tagline "Transformation Through Intelligence", and gives visitors to experience first-hand TM One's IoT capabilities in a real industrial and smart city setting.

Speaking at the launching ceremony, Imri said, "Today, TM through TM One marks an exciting milestone in boosting Malaysia within the Industrial Revolution 4.0, with the launch of our 10 transformative smart solutions. We are thrilled to bring to the market, these 10 smart solutions to enable your aspired digital and business transformation. Continuously developing and delivering digital solutions enabled by IoT, Big Data Analytics and AI, we will fulfil the dynamic needs of the various industry in today's hyper-connected ecosystem."

"TM One's Smart Industry Showcase is an avenue for TM to demonstrate that we are truly the enabler of Malaysia's Digital Nation aspiration – enabling a more Digital Society, Digital Business and Digital Government – with the digital solutions and connectivity services that we provide. Living up to 'customers as our true north', the 10 smart solutions showcased today was developed with our customers, through a deep understanding of your needs, addressing your pain points, and enabling you to optimise your efficiency towards maximising profits. TM is committed to deliver an integrated business solution that will fulfil your needs, especially in a digitally-connected environment. At TM, we believe in a Digital Malaysia that is driven by smart cities and smart industries, and we are proud to showcase today that we are at the forefront of Malaysia's digital transformation journey," he added.

Meanwhile, Ir. Ts. Azizi said, "With the launch of the 10 transformative solutions or 10T, we are continuing our journey with an expanded portfolio of smart solutions that will create greater value for our Enterprise and Public Sector business customers across all our seven (7) verticals to transition into IR4.0."

The 10 transformative smart solutions, or 10T, comprise four (4) clusters – Connected City and Living Solutions, Connected Factory Solutions, Connected Utilities Solutions and Connected Agriculture Solutions. The solutions are:

Connected City & Living Solutions are designed to help city planners, township developers and communities build better and connected cities to improve quality of lives via:

  • Smart Home Solutions
  • Smart Building Management Solutions
  • Smart Street Lights Solutions
  • Smart Parking Solutions
  • Smart Traffic Lights Solutions


    Connected Utilities Solutions will capture water data featuring near-real time pipeline monitoring, water quality and water level sensing to optimise and safeguard water supply via:
  • Smart Water Management Solutions


    Connected Agriculture Solutions are designed to address low farming efficiency and improve quality of agricultural products through real-time data collection and analysis of farming parameters via:
  • Smart Aquaculture Solutions
  • Smart Hydroponic Solutions


    Connected Factory Solutions ensure workforce safety, improve delivery times and reduce maintenance cost via:
  • Smart Genset Sensor Solutions
  • Smart Forklift Solutions


    "What differentiates us from other smart services providers in the market is our complete end-to-end infrastructure in our Hyperconnected Ecosystem. The complete elements in the ecosystem enable our customers to collect, store, process and analyse data, powered by Artificial Intelligence (AI) to produce valuable insights, so they can address their pain points and subsequently deliver the best experience for their customers," Azizi added.

    TM One's Hyperconnected Ecosystem comprises data centre and cloud services; Internet of Things (IoT) and Big Data Analytics Platform; Integrated Network & Cyber Security Monitoring & Management Centre; and Robotic Process Automation (RPA).

    Apart from the launch and demonstration of the 10T solutions, the Smart Industry Showcase also features TM One's Integrated Operations Centre, Data Centres and Cloud services, Connected Workforce Solution and Robotic Process Automation capabilities, as well as virtual reality and robotics demonstrations.

    For more information on TM One and its products and service offerings, visit www.tmone.com.my.

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29 Apr 2019
TM One unveils its latest state-of-the-art Klang Valley Core Data Centre

The new data centre completes TM One’s Twin Core Data Centre to serve Malaysia’s digital needs TM One, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM), today officially unveiled its latest data centre – Klang Valley Core Data Centre (KVDC) in a tour session specially for members of the media. The KVDC, located at the global technology hub of Cyberjaya, completes TM One's Twin Core Data Centre after the launch of the Iskandar Puteri Core Data Centre (IPDC) in Nusajaya, Technology Park, Iskandar Puteri, Johor back in November 2017.​ Present at the event were Ir. Ts Azizi A. Hadi, Chief Executive Officer, TM One; Mohd Roslan Mohd Rashidi, Vice President, Sales, TM One; Nizam Arshad, Chief Technology Officer, TM Oneand TM One's management line-up. Speaking at the event, Ir. Ts. Azizi said, "At TM One, we are always committed to our role in realising Malaysia's Digital Nation aspirations, enabling Digital Society, Digital Economy and Digital Government through Connectivity and Digital Infrastructure, in line with TM's vision, "Making Life and Business Easier, for a better Digital Malaysia". It is therefore our pleasure to announce that with the official opening of this KVDC, our Twin Core Data Centre is ready for service. We are fully aware that businesses nowadays are becoming increasingly dynamic and aggressively adopting digital in their operations. Our state-of-the-art core data centres are purposely designed to fulfill the hosting, cloud and Internet of Things (IoT) requirements of business and enterprise customers, as well as the public sector, towards facilitating their digital transformation journey." The KVDC is a carrier-neutral and green data centre, that serves as a regional hub in providing high value managed services. These include cloud computing, virtualisation, workspace and collaboration services, as well as high-speed broadband connectivity to cater for enterprise and business customers particularly in Malaysia and the ASEAN region. "This KVDC is certified by the Uptime Institute as Tier III in design and in constructed facility, apart from being certified as Threat, Vulnerability and Risk Assessment (TVRA), ISO 27001 and Payment Card Industry - Data Security Standard (PCI-DSS) compliant. These certifications demonstrate TM One's unparalleled service quality and uncompromised security standards that will enable us to enhance our customers' business productivity and market competitiveness," Ir. Ts. Azizi added. Through the Twin Core Data Centre, TM One is positioning itself as a comprehensive Information and Communication Technology (ICT) services provider, delivering value added services on top of the Data Centre facility service. Meanwhile, TM One also announced the launch of TM One Azure Stack, a hybrid cloud solution which offers a platform that focuses on delivering the innovative Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) via Microsoft Azure Stack technology, and is operated in TM One's Twin Core Data Centre. To date, TM One has 12 data centres located across Malaysia, including in Hong Kong and the United States. For more information on TM One and its product offerings, log on to www.tmone.com.my.

11 Dec 2018
TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services

Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone  

27 Oct 2023
TM One Appointed Digital Infrastructure Strategic Partner For Sarawak Digital Economy Corporation

KUCHING, 27 October 2023 – TM One has been appointed as the preferred converged digital infrastructure strategic partner for the Sarawak Digital Economy Corporation (SDEC). Through this partnership, SDEC and TM One will collaborate to identify and implement digital solutions that will enable the aspirations tabled in the Sarawak Digital Economy Strategy and Post Covid Development Strategy (PCDS) 2030, spurring the growth of Sarawak’s digital economy, digital society and digital government. This joint initiative aims to increase access and adoption of digital services in Sarawak, bridging the digital divide and empowering greater digital inclusivity among all Sarawakians. Leveraging its managed networking services, TM One will power the Sarawak Multimedia Authority Rural Telecommunication (SMART) project for rural and underserved communities. Shazurawati Abd Karim, TM One’s Executive Vice President said, “TM One is honoured to work with SDEC and serve as its strategic partner to empower Sarawak’s digital aspirations. As the largest and most geographically diverse region in Malaysia, the opportunities and challenges to digitally transform its various populations are truly unique. We are confident in serving the needs of the region not only through our solutions, but also with our proven local and international technology leaders to deliver cutting-edge solutions to various sectors. “We look forward to partnering SDEC in co-creating innovations and growth opportunities that will power digital societies, businesses and Government, and propel Sarawak towards its next phase of digital progress and economic development,” she shared. “SDEC is proud to announce this strategic partnership with TM One as we continue our effort and pursuit in digitalising Sarawak. This collaboration enables the parties to leverage on each other’s skillset and work in tandem to unlock new and potential opportunities for the benefit of our people, particularly the state’s infrastructure, and subsequently increase access to digital services and information as well as enhance online experiences and improve livelihoods for Sarawak’s citizens in the digital economy,” said Ir. Ts. Sudarnoto Osman, Chief Executive Officer of SDEC. With Sarawak’s digital economy expected to contribute RM56.4 billion to Sarawak’s GDP by 2030, TM One and SDEC also aim to raise awareness and enable the digital transformation of private corporations and enterprises through emerging IR 4.0 technologies. This includes insights and access to TM One’s suite of next generation networking solutions, data centre and cloud services, smart services, 5G, cybersecurity and other digital solutions, which will enable better operational efficiency and innovation among industries. TM One is committed to grow Sarawak’s digital business ecosystem and will render its expertise and services to support SDEC’s role in six digital growth areas, namely: consultancy, innovation and entrepreneurship, digital infrastructure, technology services, digital economy projects, and research and product development. TM One will further drive digital innovation tailored to the needs of Sarawakians by providing connectivity to nine digital innovation hubs across Sarawak.

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