16 Jun 2021
TM lauds the government’s national recovery plan; stays committed to serve customers
Telekom Malaysia Bhd (TM) lauds the Government on the announcement of the National Recovery Plan which outlines the four-phase exit strategy and conditions for Malaysia to overcome the socio-economic impact of the COVID-19 pandemic.
TM is fully supportive of the recovery plan that is anchored on three conditions – the number of daily cases reported, the medical healthcare capacity (ICU) and the national vaccination rate.
Commenting on the announcement, Imri Mokhtar, Managing Director and Group Chief Executive Officer, TM said:
"We welcome the clarity provided by the Government on the National Recovery Plan. It is indeed a necessary response to the serious economic and social impact of the coronavirus pandemic. We hope that through the effective implementation of this plan, the nation will be able to emerge from the COVID-19 pandemic to a reasonable level of normality by year end, revive the economy and place the country on a new growth trajectory."
"TM as an essential services provider continues to ensure Malaysians remain connected in the safety of their homes and that all our customer support services remain in operation throughout each phase of the recovery plan. As the enabler of Digital Malaysia, TM is committed to playing our part to support all our customer segments across homes, businesses, industry as well as the public sector with connectivity and digital infrastructure and solutions towards economic recovery. All of us at TM pray for the safety and health of all Malaysians nationwide; stay safe and ensure that we get vaccinated - together may we return stronger," he concluded.
TM is taking proactive measures in its operations to ensure homes and businesses stay connected; strictly adhering to the Standard Operating Procedures (SOPs) and guidelines set by the National Security Council (MKN). TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Service installation and restoration activities remain available for customers with SOPs in place to ensure the safety of both TM personnel and its customers. TM customer care lines remain open. Additionally, customers are encouraged to utilise our 24/7 self-serve digital platforms for service registration, service diagnostics, account-related enquiries as well as payment.
TM supports the National Immunisation Programme and encourages Malaysians to register for vaccination to ensure the country can achieve herd immunity. TM also runs its own internal vaccination drive and thus far, 65% of Warga TM has registered. TM will also be running an internal campaign to rally its TM Volunteers by participating in the Malaysia Vaccine Support Volunteers (MyVAC) programme for The Special Committee On COVID-19 Vaccine Supply (JKJAV) to assist with the vaccination process at Vaccine Delivery Center (PPV) locations across the country. TM is also offering its suitable venues nationwide for PPV, drive through and mobile unit stations. Today, its Multimedia University Melaka campus begins its operations as a PPV facility for JKJAV. TM also connects PPVs nationwide with internet access services to enable the frontliners, medical teams, volunteers as well as members of the public to stay connected during the vaccination process.
More than RM8.0 million has been channeled for nation building initiatives to date; in terms of medical and non-medical humanitarian aid for communities in need during the pandemic. Most recently, TM has also set up Tabung Solidarity COVID-19 TM as a continuation of the employee donation drive last year, which has already raised and disbursed RM800,000 to various causes. Thus far, TM Board members and Warga TM have pledged another RM600,000 for the fund through voluntary salary and allowance deduction. The contribution is matched by the company to total RM1.2 million to date. The donation will be channelled to the government's Akaun Amanah Bencana. TM also continues to support the nation and communities in need through connectivity initiatives such as Jaringan Prihatin, CERDIK and MYBAIKHATI.
TM reiterates its commitment to ensure the safety and health of customers and Warga TM with special working arrangements implemented and enhanced SOPs towards business and customer service continuity. The Company will continually monitor for developments on the ongoing situation, adhere to the SOPs under the specific phases detailed out by MKN and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance.
YOU MAY ALSO LIKE
Yayasan TM launches art exhibition featuring works of gifted artists in conjuction with World Autism Awareness Day at Muzium Telekom
In conjunction with World Autism Awareness Day (WAAD) this year, Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM) in collaboration with Nak Seni and We&I presented the second edition of Seni Ekspresi Autisma (SESAMA) exhibition at Muzium Telekom taking place from 2nd until 30th of April 2022, showcasing the creative talents in visual arts as well as performing arts of gifted autistic artists. This exhibition is held to help nurture a more autism-friendly world through the arts; demonstrating a genuine expression of love, compassion and empathy for children and individuals on the spectrum, as they face their everyday challenges. SESAMA was officially launched on 2nd of April, last Saturday by the Honourable Senator Datuk Ras Adiba Radzi, President of OKU Sentral together with Izlyn Ramli, Director of YTM. Speaking at the launch event, Senator Datuk Ras Adiba said, “These children and individuals on the spectrum need our love and support. We need to have greater understanding and compassion towards them or else, we would have done them a great injustice. It isn't easy to look after persons with disabilities, but it's a beautiful and challenging journey, hence the reason we are here today, showcasing their incredible talents via an art exhibition, to empower them.” Meanwhile, YTM’s Izlyn said, “No one should ever be left behind, especially in the times we live in, where we’re enabled by so many wonderful life-changing technologies. YTM is delighted to celebrate WAAD and these amazing artistic talents who have come together to showcase their creative artwork. “Through the exhibition, we hope that audiences will look beyond their preconditions and see them for who they really are – beautiful souls and artists in their own right, deserving equal opportunities, standing shoulder to shoulder with their peers.” The exhibition launch event included the unveiling of “Rhythm Interactive Special Enabler” (RISE); an instructional book on the practical use of percussion for therapeutic benefits. This book, authored by Dr. Tan Swee Chuan and Edwin Nathaniel, is dedicated towards developing the musical talent of gifted children, providing insights into teaching students with different types and varying levels of learning challenges. The book launch was supported by Musicians for Musicians (MFM). Apart from the exhibition, YTM is also introducing its “Ramadan Buffet at Muzium Telekom” by Nomad Market, offering many local and international varieties to delight any food lover. The Ramadan Buffet is set to begin daily from 11th of April 2022 every day and on weekends; complete with a Ramadan Nite Bazaar with stalls selling goodies from local artists and entrepreneurs! YTM and its partners invite all to come and experience the free-admission SESAMA exhibition, from 2nd – 30th April 2022 (12.00PM – 6.00PM, Tuesday to Sunday) showcasing the journey of five gifted artists. Come and join us for Iftar and be inspired by the amazing artwork during this holy month of Ramadan.
TM Bags Dual Platinum Wins at the Putra Brand Awards 2023
KUALA LUMPUR, 23 January 2024 – TM is proud to receive the prestigious Platinum Award in the Communication Networks category at the recent Putra Brand Awards 2023. This accolade is further elevated by the simultaneous achievement of its educational arm, Multimedia University (MMU), which also secured the Platinum Award in the Education & Learning category. The Platinum Award in the Communication Networks category underscores TM’s position as a trusted provider of superior connectivity and innovative solutions in the telecommunications sector. This recognition from one of the region's most respected award platforms reflects TM’s commitment to quality, customer satisfaction, and technological advancements. MMU’s success in winning the Platinum Award in the Education and Learning category signifies TM’s diverse capabilities and its strong foothold in the educational sector. As a leading institution, MMU is at the forefront of integrating advanced technology and research in education, shaping future generations with its pioneering initiatives. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “These awards are a clear reflection of our commitment to realising our brand promise ‘Your Next is Now’ and they mark a significant milestone on our strategic path in becoming a digital powerhouse by 2030. They validate our efforts to deliver excellence in every aspect of our work. It not only celebrates our excellence in telecommunications but also highlights our impactful contribution to education. We are thankful to our customers, partners, and especially the voters, whose continuous support has been pivotal in achieving this honour.” The Putra Brand Awards, distinguished for highlighting brand strength based on consumer preference, involve a stringent selection process that emphasises consumer trust and brand excellence. Winning in two distinct categories demonstrates TM’s versatile expertise and leadership in multiple domains. TM sincerely appreciates all its customers and stakeholders for their loyalty and trust, which have been instrumental in achieving these awards. These accolades reinforce TM’s dedication to maintaining the highest standards in both its telecommunications services and educational endeavours.
TM & TNB in collaboration to accelerate broadband reach for the nation
Both GLCs to capitalise on combined capabilities to ensure successful delivery of Nationwide Fiberisation Plan Telekom Malaysia Berhad (TM) and Tenaga Nasional Berhad (TNB) today signed a Memorandum of Understanding (MoU) to jointly develop an implementation plan to deliver on the Government's Nationwide Fiberisation Plan (NFP). This collaboration will capitalise on the combined strength of both Government-Linked Companies (GLCs) in terms of reach, infrastructure and expertise. In particular, the synergies will enable the most efficient cost structure, and further accelerate the fibre broadband network reach. This is in line with the Government's aspirations to drive Malaysia's Digital Economy; as envisioned under both the NFP as well as the High Speed Broadband (HSBB) projects. Further, the roll-out under TM and TNB, as two of Malaysia's leading institutions, ensures the safety and security of the nation's strategic and critical infrastructure. The proposed network will also continue the existing open access participation of industry players to promote private sector competition in retail broadband. The MoU was signed by Dato' Sri Mohammed Shazalli Ramly, Managing Director/ Group Chief Executive Officer of TM, and Datuk Seri Ir. Azman Mohd, President/ Chief Executive Officer of TNB. The MoU is subject to a definitive agreement to be signed between the parties upon finalisation of the commercial terms. Further announcements will be made in due course, as and when appropriate.
NEWSLETTER
Just drop your details and stay updated with the world of Telekom Malaysia. We promise – no spam!