29 Dec 2022
TM's decision to exit menara KL concession
Telekom Malaysia Berhad ("TM" or "the Group") wishes to clarify that Menara KL ("MKL" or "Tower") is owned by the Government while the operations and maintenance of the tower is granted under a concession. TM via its wholly owned subsidiary, Menara Kuala Lumpur Sdn. Bhd. (MKLSB) had undertaken the concession since 1996.
As part of its business transformation programme, TM is focusing its efforts and resources on strengthening its core business of telecommunications and technology. After due consideration on the change in the business nature of MKL, from telecommunications services to tourism and hospitality, TM has decided in October 2021 not to renew the MKL concession and informed the Government accordingly.
Subsequently in 2022, the selection process of the new Concessionaire was then taken up by the Government upon which TM was informed on the appointed company to take over the shares of MKLSB and the MKL concession. MKLSB shall continue to operate the concession and ensure the continuity of MKL operations for the Malaysian public, including international visitors.
Employees will remain employed with MKLSB under the new Concessionaire for a minimum period of 3 years. This is to ensure their welfare is protected in this transition.
In TM’s 3Q 2022 financial announcement to Bursa Malaysia, a reference was made in the subsequent changes to shareholding in MKLSB.
TM practices good governance and transparency in our business undertakings to preserve the interest of our customers and stakeholders. TM will provide our full cooperation and disclosures as required by the authorities.
Building on our commitment to enable a Digital Malaysia, TM will continue to deliver the best telco and technology services for the community, businesses, Government and industry.
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TM AND GOVT INTRODUCE NEXT-GEN 999 EMERGENCY SYSTEM
KUALA LUMPUR, 16 November 2025 – Telekom Malaysia Berhad (TM), in collaboration with the Ministry of Communications, has made available the Next Generation Emergency Response Services 999 (NG MERS 999), representing a significant enhancement to the nation’s emergency communications infrastructure. This milestone follows the 2024 agreement between both parties, reinforcing their commitment to deliver smarter, faster and more inclusive emergency services across the country. A key highlight is the enhanced SaveME 999 mobile application, which now provides Malaysians, including people with special needs and assistance, with direct access to 999 operators through video, text, and multimedia-based distress alerts. This places Malaysia among the first in the world to operationalise nationwide inclusive digital emergency access at large scale. Members of the public may continue to call 999 as usual. The SaveME 999 app serves as an additional option, particularly for those who require accessible features. The NG MERS 999 is a fully digital, integrated platform that replaces the legacy MERS 999 system which is also developed and operated by TM. The upgraded system enhances operational efficiency, optimises resource deployment, and significantly improves response times across more than 800 locations nationwide. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer, said: “TM is proud to stand alongside the Ministry of Communications in delivering this vital national infrastructure that protects lives and strengthens our resilience. NG MERS 999 represents a leap forward in Malaysia’s digital transformation, harnessing AI and multi-channel communications to empower faster, smarter and more inclusive emergency response for all.” He added, “Inclusivity sits at the heart of NG MERS 999. The enhanced SaveME 999 and the Responder App put critical technologies directly in the hands of users and responders, enabling a faster and more optimised emergency response. This reflects TM’s commitment to building a more connected, secure and digitally resilient Malaysia on its journey to becoming a Digital Powerhouse by 2030” Malaysia is setting a new benchmark in emergency response with the adoption of Advanced Mobile Location (AML) for precise caller geolocation, a unified five-agency 999 platform, and strengthened digital accessibility for PwDs. These capabilities mirror, and in several areas exceed, implementations seen in advanced emergency systems internationally. Advanced Technology and Inclusivity Developed and operated by TM, the NG MERS 999 integrates AI-powered analytics, geolocation services, and secure sovereign cloud hosting to streamline emergency call management and enable real-time decision-making. Two key applications – SaveME 999 (for the public to send multimedia alerts with GPS data) and the Responder App (for real-time tracking and coordination among emergency agencies) – ensure faster response and improved outcomes in life-critical situations. Aligned with the NG112 framework and built to stringent ISO-certified benchmarks, NG MERS 999 reinforces Malaysia’s public safety infrastructure and readiness for the digital future. With NG MERS 999, every emergency call is now met with greater speed, accuracy, and care — reinforcing Malaysia’s position as a leader in digital public safety innovation.
One (1) new positive Covid-19 case at TMpoint Taipan, Subang Jaya
TM has activated the necessary safety protocols; outlet closed for sanitisation until 29 December 2020 Telekom Malaysia Berhad (TM) wishes to confirm one (1) new positive case of COVID-19 amongst its employees at TMpoint Taipan, Subang Jaya on 23 December 2020. The employee is currently receiving treatment at a Government hospital. Following the confirmed case, the Company has taken immediate action to close the TMpoint Taipan outlet until 29 December 2020 for disinfection and sanitisation in accordance to the guidelines set by the Ministry of Health (MoH). Meanwhile, to ensure TM customers continue to be served, other TMpoint outlets remain in operations in adherence to the Standard Operating Procedures (SOPs) as well as TM’s added safety guidelines. TM management and staff are together praying for the speedy recovery of all those affected by the pandemic. Meanwhile, detailed contact tracing is being carried out by the MoH, assisted by TM’s COVID-19 Crisis Response Team (CRT), to identify and inform those whom had close contact with the positive case. Identified close contacts are being contacted by MoH for further advice and action. TM would like to remind everyone at all times to stay safe – practice social distancing, maintain personal hygiene and adhere to the SOPs as advised by the Government. TM would like to reiterate that it has taken and will continue to take all necessary measures to ensure the health and safety of its customers, employees and community.
TM supports national Immunisation Programme with MMU Cyberjaya and Melaka as PPV venues and TM rovers volunteers
Multimedia University (MMU) Cyberjaya campus becomes an Integrated Mega Vaccine Delivery Centre (PPV), in addition to MMU Melaka to further accelerate the national Immunisation Programme. Telekom Malaysia Berhad (TM) further strengthens its support of the National COVID-19 Immunisation Programme (PICK) when its university, Multimedia University (MMU) Cyberjaya campus began its operations as an Integrated Mega Vaccine Delivery Centre (PPV) facility starting 15 July 2021. This further complements the operations of MMU Melaka campus as a PPV since mid-June. The Integrated Mega PPV at MMU Cyberjaya campus will be able to accommodate the administration of 3,000 doses of vaccine per day. Combined with the Melaka campus, both PPV facilities have the capacity to cater for 3,600 doses of vaccine daily. In addition to these facilities, TM also deployed more than 30 TM Reaching Out Volunteers (ROVers) amongst its Warga TM to lend a helping hand at Mega PPV Bukit Jalil starting 12 July 2021. This will be extended to more venues progressively. Commenting on the support, Imri Mokhtar, Group Chief Executive Officer, TM said: "We believe our responsibility to help the nation curb the pandemic goes beyond our role as an essential service provider. We are very honoured that both our MMU campuses in Cyberjaya and Melaka have been selected to be PPV facilities. Together with the deployment of our TM ROVers volunteers, this is our undivided commitment to further accelerate the national Immunisation Programme so we can help achieve herd immunity for the nation faster." TM also runs its own internal drive to encourage its employees to register for vaccination and to date, more than 80% of Warga TM has registered for the national immunisation programme and 51% of them have been vaccinated or at least have an appointment set for their first dose. "TM remains fully supportive of the Government's recovery plan. We continue to ensure Malaysians are connected in the safety of their homes and that all our customer support services are in operation throughout each phase of the recovery plan. As the enabler of Digital Malaysia, we will support all our customer segments across homes, businesses, industry as well as the public sector with connectivity and digital infrastructure and solutions towards economic recovery. We join all Malaysians in prayer for our safety and health nationwide; please continue to stay safe and ensure that we get vaccinated – together may we return stronger," he concluded.
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