29 Dec 2022
TM's decision to exit menara KL concession
Telekom Malaysia Berhad ("TM" or "the Group") wishes to clarify that Menara KL ("MKL" or "Tower") is owned by the Government while the operations and maintenance of the tower is granted under a concession. TM via its wholly owned subsidiary, Menara Kuala Lumpur Sdn. Bhd. (MKLSB) had undertaken the concession since 1996.
As part of its business transformation programme, TM is focusing its efforts and resources on strengthening its core business of telecommunications and technology. After due consideration on the change in the business nature of MKL, from telecommunications services to tourism and hospitality, TM has decided in October 2021 not to renew the MKL concession and informed the Government accordingly.
Subsequently in 2022, the selection process of the new Concessionaire was then taken up by the Government upon which TM was informed on the appointed company to take over the shares of MKLSB and the MKL concession. MKLSB shall continue to operate the concession and ensure the continuity of MKL operations for the Malaysian public, including international visitors.
Employees will remain employed with MKLSB under the new Concessionaire for a minimum period of 3 years. This is to ensure their welfare is protected in this transition.
In TM’s 3Q 2022 financial announcement to Bursa Malaysia, a reference was made in the subsequent changes to shareholding in MKLSB.
TM practices good governance and transparency in our business undertakings to preserve the interest of our customers and stakeholders. TM will provide our full cooperation and disclosures as required by the authorities.
Building on our commitment to enable a Digital Malaysia, TM will continue to deliver the best telco and technology services for the community, businesses, Government and industry.
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TM stays committed to serve customers during full Movement Control Order
As an essential services provider, TM continues its operations subject to FMCO guidelines With the nation going into Full Movement Control Order (FMCO) starting 1 June 2021, Telekom Malaysia Berhad (TM) remains committed to serving the nation as we understand connectivity is especially crucial to our customers during this period. As the safety and health of its employees, contractors and customers continue to be the utmost priority, TM is taking the necessary precaution steps to protect their wellbeing when carrying out their tasks. With the FMCO implementation, TM will continue with Special Working Arrangements for its workforce nationwide until further guided by the Government. TM employees at the frontline and supporting critical functions are given the option of flexible working hours or split working teams. Meanwhile, other employees will continue to work from home utilising digital and online productivity tools available. TMpoint outlets and key partner stores are open for service applications and essential transactions subject to government and local authority regulations. Our service installation and restoration activities remain available for customers with Standard Operating Procedures (SOPs) in place to ensure the safety of both TM personnel and its customers. Commenting on TM's preparedness to serve the nation during the FMCO, Shanti Jusnita Johari, Chief Marketing Officer, TM said, "As the nation's essential service provider and the enabler of Digital Malaysia, we understand the importance of getting connected as more people are working from home, participating in online learning, conducting business via online and keeping the family entertained while staying safely at home. Therefore, we are committed to ensuring all our customer support services remain in operation and taking proactive measures to monitor our network to provide uninterrupted best internet experience for homes and businesses." "As more users are at home during this period and utilisation is expected to increase, customers may need extended support to optimise their WiFi setup at home. unifi customers can book Wi-Fi optimisation services from the unifi Elite team to further enhance their internet experience at home. The first 100 slots are now complimentary and interested unifi home broadband customers can book the slot by completing the online form at unifi.com.my/bookunifielite. Existing unifi customers can also access the self-serve channels at both unifi Community and EasyFix portal which provide customers with tips and guides to tackle their usage experience issues quickly." "Our contact center remains open, primarily for assurance support. Due to the higher volume of interactions during this period, customers are encouraged to utilise our digital channels which are available 24/7 for account-related enquiries, management and payment," added Shanti. unifi currently offers #unifiyourworld that comes with up to RM200/month savings and unifi Mobile 99 is now priced at RM59/month with no contract for existing unifi customers. For business customers, they can sign up for unifi's business packages which now come with high-performance Mesh Wi-Fi and business solutions. Updates on Latest Developments of All TM Customer Service Operations during the FMCO period Digital Channels For more information, query, customer service, subscription and any support related needs, please visit www.unifi.com.my. Customers can also reach out to unifi via our digital channels as follows: myunifi app (available for Android and iOS) unifi portal – unifi.com.my unifi online community forum at community.unifi.com.my Email – help@tm.com.my Facebook – https://www.facebook.com/weareunifi/ Twitter – https://twitter.com/helpmeunifi. TMpoint All TMpoint outlets nationwide (except in Sarawak) are open following the allowed operating hours by the National Security Council and local authority regulations. Only essential transactions are available which include new service applications, payments at kiosks and collection of SIM cards. TM Contact Centres at 100, Live Chat, Social Media and e-mail Operations Hours: 7.00 a.m. to 9.00 p.m. and 24/7 for Live Chat Installations and Restorations All installation and restoration activities at customers' premises will continue with the customer's consent and verification of their household status via MySejahtera app. However, the services are not available in Enhanced Movement Control Order (EMCO) Locality and Home Surveillance Order (HSO) zones. Payment Channels All TM Payment Kiosks at TMpoint outlets are in operation. Alternative cash payment channels are at 7-Eleven, MyNews, Speedmart 99, KK Mart, MyNews and Petronas. Alternative digital payment channels via Autopay, unifi self-care portal at unifi.com.my, myunifi app, online payment channels from any of your preferred bank via JomPAY with TM's biller codes (8888 for unifi Home, 2345 for Streamyx & Voice and 3608 for unifi Mobile) and via e-Wallet (Boost app). TM would like to wish all its customers and stakeholders a safe and healthy stay at home under the FMCO and to remind them to continue to take precautionary measures such as social distancing and good personal hygiene to curb the spread of the virus. The Company will continually monitor for developments on the ongoing situation and adapt its services to help customers, whenever needed as the safety of its employees and members of the public are of paramount importance to us.
TM Reinforces Long-term Value Creation at its 41st AGM
KUALA LUMPUR, 28 May 2026 – Telekom Malaysia Berhad (“TM” or “the Group”) reaffirmed that it remains on track towards its aspiration of becoming a Digital Powerhouse by 2030 through disciplined execution of its PWR 2030 strategy. Building on this progress, TM is further advancing AI and sustainability to drive long-term value creation for all stakeholders.The update was shared at TM’s 41st Annual General Meeting (“AGM”) held recently at Menara TM, Kuala Lumpur. The AGM was chaired by Chairman, Dato’ Zainal Abidin Putih, alongside the Board of Directors and Managing Director and Group Chief Executive Officer, Amar Huzaimi Md Deris.In 2025, the Group recorded revenue growth of 1.4% to RM11.9 billion, EBIT of RM2.0 billion and strong operating cash flow of RM2.5 billion. Total Shareholders Return (“TSR”) stood at a healthy 23.5%, alongside a 21% increase in share price. This reflects sustained value creation and growing investor confidence in TM’s long-term growth trajectory.Approximately RM2.0 billion in shareholder and economic value was distributed during the year. This included approximately RM1.2 billion returned to shareholders through dividends, equivalent to 31.0 sen per share, as well as approximately RM750 million contributed through taxes, zakat and other socioeconomic initiatives in support of Malaysia’s digital economy and national development.The Group reiterated its revised dividend policy with a minimum payout of 75% of Profit After Tax and Non-Controlling Interests (“PATAMI”). Effective from the first quarter of 2026, dividends will be declared and paid on a quarterly basis, reinforcing its commitment to consistent and sustainable shareholder returns.Commenting on TM’s continued transformation journey, Amar said, “To strengthen how we create value, we are accelerating AI and digital innovation capabilities while embedding sustainability more deeply across our business, operations and strategic investments. This strengthens our ability to support evolving digital needs across businesses, communities and the nation.”During the year, the Group strengthened its role as an orchestrator of Malaysia’s AI and digital ecosystem by building the infrastructure, platforms and governance needed to support wider AI adoption. This includes AI-ready data centres, GPU-as-a-Service, cloud and cybersecurity capabilities, alongside AI-enabled solutions such as Vision AI, Smart Cities and Smart Urban Forestry for enterprises, the Government and global hyperscalers.Internally, AI adoption was accelerated through agentic AI contact centres, network modernisation and structured AI upskilling for employees. The Group also showcased practical AI use cases through AI-enabled integration supporting the AGM proceedings and an internally developed AI chatbot on its digital Integrated Annual Report website, enabling easier access to key report information. Reinforcing its commitment to responsible AI, TM became the first Malaysian telco certified under ISO/IEC 42001:2023 Artificial Intelligence Management System (“AIMS”).On sustainability, TM evolved its framework in 2025 to adopt the Triple Bottom Line approach of Prosperity, Planet and People. During the year, the Group generated RM135 million in revenue from low-carbon products and services, including green-certified data centres and digital solutions for MSMEs, while reducing carbon emissions by 34% from its 2019 baseline. Beyond its operations, TM continued to create positive impact through TM Future Skills, which reached 35 schools and equipped more than 7,000 students with digital education in STEM, coding, AI and 3D printing. The Group also advanced community-led initiatives, including efforts to transform Kampung Mukut, Tioman into Malaysia’s first Smart Eco Village through Jangkau Digital TM, as well as support for sepak takraw development and neurodivergent communities.TM’s continued commitment to good governance and sustainability received strong recognition locally and internationally. The Group achieved an S&P Global ESG score of 57/100, the highest among Malaysian telcos, maintained the highest FTSE4Good rating tier at 4 stars and retained its MSCI ESG Rating of “A”. It was also ranked in the Top 1% at the National Corporate Governance & Sustainability Awards (“NACGSA”) 2025, placing 7th out of 847 public-listed companies.“Having strengthened our foundations and built new digital capabilities over the past few years, we are now entering the next phase of growth. Our focus is on advancing these strengths into sustainable progress and long-term value for stakeholders and the nation, as we continue our journey towards becoming a Digital Powerhouse by 2030,” Amar added.
TM wins two (2) platinum awards at NACRA 2020
Bagged Platinum Excellence Award for Companies with RM2 billion to RM10 billion in Market Capitalisation and Platinum Award for Best Annual Report in Bahasa Malaysia. Telekom Malaysia Berhad (TM) continues its winning streak at the National Annual Corporate Report Awards (NACRA) 2020 when the Company walked away with two (2) Platinum awards at the awards presentation ceremony, held virtually in Kuala Lumpur, recently. TM bagged the Platinum Excellence Award for Companies with RM2 billion to RM10 billion in Market Capitalisation and this is the fifth (5th) time the Company clinched the most coveted award, after its win in 2014, 2013, 2011 and 2006, thus portraying its long history of exemplary corporate reporting. The other Platinum award that TM won at NACRA 2020 was the Special Awards – Best Annual Report in Bahasa Malaysia. Commenting on the win, Imri Mokhtar, Group Chief Executive Officer, TM, said: “We are both humbled and thrilled to be recognised once again at NACRA 2020. As a public listed company, we are committed to good shareholders’ communication to keep all our stakeholders well informed about the company. This underpins the foundation of corporate reporting; building trust, reputation and value whilst complying to Bursa Malaysia’s listing requirements. These awards are testament to our resolve to uphold a high level of corporate governance, transparency and disclosure of information as we work towards delivering higher value for our all stakeholders.” “On behalf of TM’s management team, I would like to take this opportunity to congratulate each and every Warga TM for their hard work and tireless efforts towards producing the Annual Report year after year; and especially for the 2019 edition. The ongoing Covid-19 pandemic proved not a hindrance to the team in delivering their best. This year also saw us conducting TM’s very first virtual Annual General Meeting (AGM). I am personally proud with these achievements and hope that this will give a boost for all of us to deliver even better in the future,” he added. The 2020 National Annual Corporate Report Awards (NACRA) was jointly organised by Bursa Malaysia Berhad (Bursa Malaysia), Malaysian Institute of Accountants (MIA) and The Malaysian Institute of Certified Public Accountants (MICPA). In its 30th year, NACRA 2020 continues to be a force for spurring continuing excellence and improvement in corporate reporting in Malaysia, in line with its evergreen theme, “Towards Accountability & Excellence”. Every year, NACRA guidelines are reviewed and enhanced to ensure that the standards and quality of the production of annual reports are in line with current requirements and the latest global developments. NACRA 2020 introduces a brand-new awards structure and assessment criteria that augments recognition to many more leading organisations and is aligned with global and integrated reporting framework (IRF) and best practices. It has become the benchmark, in which stakeholders associate with fair, transparent and informative corporate reporting. Earlier in 2020, NACRA introduced a new framework which integrates elements of sustainability and integrated reporting in line with evolving expectations.
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