27 Jun 2019
TM collaborates with Huawei to accelerate digital transformation of enterprise and public sectors in Malaysia
Telekom Malaysia Berhad (TM) through its business solutions arm, TM ONE, recently inked a Memorandum of Collaboration (MoC) with Huawei. This MoC is in pursuant to the Memorandum of Understanding (MoU) signed between TM and Huawei in March 2018 which outlined the various initiatives between the Parties to promote innovation, develop go-to-market strategies, enhance skills and capabilities as well as to improve each other's products and services. As both TM ONE and Huawei intend to play a more proactive developmental role in providing ready infrastructure and ecosystem to support the nation's growth, specifically to further address digital transformation opportunities in the enterprise and public sectors in Malaysia, this collaboration would allow both companies to further accelerate the upcoming digital transformation era amongst Malaysians by leveraging on the combined strengths and capabilities of each other.
The MoC was signed by both companies during the Mobile World Congress (MWC) Shanghai 2019.
Commenting on the collaboration, Dato' Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer of TM said, "We are excited to be working hand in hand with a leading global name such as Huawei in a strategic partnership programme aimed at addressing the digital transformation opportunities in the enterprise and public sector in Malaysia. This intended collaboration would strengthen our position as the enabler of Malaysia's Digital aspirations with the deployment of applications and solutions for Malaysian homes, businesses and beyond, as encapsulated by our vision, "Making Life and Business Easier, for a Better Malaysia".
Meanwhile, Tian Feng, the member of Huawei Supervisory Board/Senior Vice President said: "Today collaboration between TM ONE and Huawei is further deepened on the basis of last year strategy partnership MoU, and it will help both companies to advance into the future. This collaboration is based on long-term mutual trust between the two organisations and more importantly, complement technology capabilities and strategy for both parties in the enterprise business market. Huawei is confident that it can leverage its advanced technologies such as cloud computing, Big Data, Internet of Things (IoTs), and Artificial Intelligence (AI) to complement TM ONE's venture into the market.
Under the MoC, both parties agreed to jointly promote cooperation through a possible joint account planning and mapping exercise of available opportunities, future joint solutioning as well as joint creation of customer value proposition. The focus will be on enterprise segments such as Energy & Utilities, Oil & Gas, Transportation, Public Sector, Education, Manufacturing, Commercial and/or Real Estate in the areas of, amongst other, Cloud, Network, Storage, High Performance Computing, Artificial Intelligence (AI), Internet-of-Things (IoTs) and Software Defined Network.
"TM has always been at the forefront of each telecommunication technology evolution in the nation. We also have a long and proven track record in nation-building, coupled with the right expertise and experience to catapult Malaysia into a Digital Nation. This collaboration demonstrates our commitment to realise the national agenda," Dato' Noor Kamarul Anuar concluded.
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HONOR Malaysia appoints TM One as Cloud service provider to serve customers across three continents
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TM One becomes the first telco to be certified with international ISO 18295-1:2017 by SIRIM for its contact centre services
Reinforces its leading role in business process outsourcing industry in Malaysia TM One, the business solutions arm of Telekom Malaysia Berhad (TM) was recently awarded the international standard ISO 18295-1:2017 certification, making it the first Telco in Malaysia being awarded with the certification in Malaysia. The certification award was introduced by International Organisation for Standardisation (ISO) in 2017, specifically on service requirements for customer contact centres (CCC). In Malaysia, the certification was conducted by the Standard and Industrial Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd. Nizam Arshad, Vice President, Business Technology, TM One accepted the certificate from YB Dr. Ong Kian Ming, Deputy Minister of International Trade and Industry in the presence of Tan Sri Dr. Ir. Ahmad Tajuddin Ali, Chairman of SIRIM. Commenting on the certification, Ir. Ts. Azizi A. Hadi, Executive Vice President, TM One said: “The ISO 18295-1:2017 certification marks another milestone for TM One. It is a testament of our expertise as well as dedication to constantly evolve and improve our processes and services to meet the highest international standards. This directly contributes to the increased efficiency of our contact centre operations thus providing greater confidence level to our clients. We will continue to strive for excellence in our contact center operations and reinforce our leading role in Business Process Outsourcing (BPO) industry in Malaysia.” The ISO 18295-1:2017 qualification is applicable to both in-house and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies the performance metrics (in the form of Key Performance Indicators – KPIs) as and where required. To ensure preservation and compliance to the certification, TM One will continuously conduct its own internal audits on quarterly basis as well as a yearly external audit exercise. “For our customers, the certification means that they can be assured of the service level satisfaction and improved customer experience. With such assurance, our customers will be able to continue delivering enhanced services and proactively meet or even exceed their end users’ needs,” he added. Positioned as the enabler for businesses to realise the full potential of their digital opportunities, TM One enables its customers’ digital journey through its seamless vertical and horizontal solutions where it is brought together by its people, processes and state-of-the-art technology. In realising the customers’ digital transformation, TM One owns two (2) state-of-the-art Tier III certified twin-core data centers located at Cyberjaya and Iskandar Puteri to fulfill the hosting, cloud and Internet of Things (IoT) requirements of our existing and future potential customers. For further information on TM One and its service and solution offerings, visit www.tm.com.my/tmone
TM catalyses data-driven transformation journey for Malaysian businesses with LEAP Summit 2018
Accelerating Digital Transformation Through Intelligence TM ONE, the enterprise and public sector business solutions arm of Telekom Malaysia Berhad (TM) today organised its inaugural LEAP Summit 2018 with the theme – “Transformation Through Intelligence. Are You Ready?”. In line with the recently launched National Policy on Industry 4.0, known as Industry4WRD by the Prime Minister, the summit was aimed at providing a platform for the Enterprise and Public Sector segments to share their dynamic thoughts and experiences in the industry. The delegates also gained insights on how innovations in digitisation, analytics, artificial intelligence and automation can create vast opportunities for businesses, industry makers and the economy as the country takes the leap into becoming a digital nation. Speaking at the event, Datuk Bazlan Osman, Acting Group Chief Executive Officer, TM said, “As the trusted partner in nation-building initiatives, TM, through TM ONE aspires to be the country’s key enabler in empowering Malaysia’s digital economy through its integrated business solutions. These solutions will fulfill the needs of businesses in embracing digital convergence as the next frontier of advanced innovation. In today’s world of digital disruption, businesses are now able to find the best way to efficiently transform their operations through data. With technological advancement, digitisation and data analytics have rapidly reformed the business landscape, enabling the advent of new business innovations and new forms of competition. LEAP Summit 2018 offers an avenue for the delegates to have a broad paradigm shift to enable Private and Public Sector to adapt a more agile approach to transform and innovate consistently.” “Refined precisely and delivered applicably, data can propel new revenue sources, improve operations efficiency and elevate customer experience. Today’s event is one of the flagship events that we are bringing to the market to deliver fully converged services and solutions to our customers that can drive data transformation. These include, but not limited to, Smart Services in the likes of Smart Traffic Light, Smart Helmet, Network Modernisation through Software-Defined Wide Area Network (SD WAN) and Cybersecurity, Data Centre with Hybrid Cloud offerings and Big Data Analytics,” Datuk Bazlan continued. “TM strives to provide services which transcends beyond the borders of connectivity, with increased focus on digital and innovation. As the nation’s Convergence Champion, we are committed to serve Malaysians with relevant convergence propositions via the five (5) pillars of Smarter Living, Smarter Businesses, Smarter Cities, Smarter Communities and Smarter Nation. We remain steadfast in bringing seamless digital experience and integrated business solutions by delivering digital capabilities through share of moments, in line with TM’s vision of “Making Life and Business Easier, for a Better Malaysia”,” he further added. Throughout the one (1) day event, delegates of LEAP Summit 2018 were able to discover perspectives on global trends, business innovation strategy, Big Data analytics, artificial intelligence and smart cities through talks and panel discussion by local and international experts. Most interestingly, the summit featured Vito Di Bari, the Futurist and the ‘New European Guru of Innovation’, who delivered the keynote address on “Navigate to Accelerate Your Business Transformation in the Digital Age”. Other industry experts include Ajay Sunder, ICT Vice President, Frost & Sullivan, Riad Asmat, Chief Executive Officer, AirAsia Berhad, Azlina Azman, Senior Deputy Director at the Research, Planning and Policy Division, Public Service Department (JPA) and Ir Ts. Azizi. A. Hadi, Executive Vice President & Chief Executive Officer, TM ONE. Also present to grace the afternoon special session focusing on “Humanising Smart Cities” was YBM Senator Dato’ Raja Kamarul Bahrin Shah, Deputy Minister of Housing and Local Government. The distinguished group of industry speakers shared an in-depth understanding in digitisation, analytics, artificial intelligence and automation innovations that can help create a guided path for business leaders to embrace the digital revolution. This is hoped to benefit businesses that are already making headway with their digital business innovation to stay ahead and competitive in the business landscape that is being reformed by rapid technological advances. Besides the talks and discussion sessions, LEAP Summit 2018 also featured TM’s fully converged services and solutions exhibiting capabilities of enabling data-driven transformation. This provided delegates with better understanding on how technology and data hold the key to transforming their businesses. The showcase put forth the data-driven transformation that transpires the idea of collecting, transporting and processing data transformed through digitalisation. The data will provide intelligence and actionable insights thus enabling strategic business outcomes. TM ONE launched its state-of-the-art IPDC located in Nusajaya Technology Park, Iskandar Puteri, Johor in November 2017. The Klang Valley Data Centre (KVDC) which is currently under construction is set to complete TM ONE’s ‘Twin Core’ and hybrid cloud strategy to enable businesses to realise the full potential of their digital opportunities. The KVDC will be ready for service by end of December 2018. For more details on LEAP Summit 2018, visit www.tmone.com.my
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