01 Nov 2022
TM launches first phase of 5G services for unifi mobile customers and businesses
Strengthening Unifi’s fixed-mobile convergence offering, TM aims to deliver seamless 5G transition and spur Malaysia’s 5G adoption and digital capabilities
Telekom Malaysia Berhad (“TM” or “the Group”) is uniquely positioned to accelerate Malaysia’s 5G adoption, as the Group leverages its convergence leadership in delivering seamless fixed and mobile services to customers and businesses.
Following the signing of DNB’s Access Agreement on 30 October 2022, TM launched the first phase of its 5G services today, offering unlimited 5G data to existing Unifi Mobile Postpaid customers, as well as new Postpaid and Prepaid customers.
“DNB’s Access Agreement provides a level playing field for telcos to access the single 5G network equally, to deliver a wider range of innovative services,” said Imri Mokhtar, TM’s Group CEO.
“Leveraging this equal entry into 5G plus our current suite of connectivity and digital solutions, TM will be better placed to drive innovation and digital transformation at a national level, aligning with key digital programmes such as JENDELA and MyDigital to competitively position Malaysia as a technology hub.”
“5G will reinforce TM’s leadership in fixed-mobile converged services for our consumer and MSME segments, strengthening our mobile capabilities to provide the widest and fastest all-in-one solution for fixed broadband, mobile service and digital content that meets today’s digital lifestyles and workstyles,” Imri added.
Acknowledging that one of the critical factors in 5G adoption is the willingness of customers to purchase new 5G-enabled devices, Unifi Mobile will also offer bundled 5G service-and-device plans, catering to a range of price points to ensure customer affordability from all backgrounds.
With 5G currently covering more than 33% of populated areas throughout Malaysia, this first phase is key to grow TM’s reach and presents the opportunity for a new push in Unifi’s convergence play, riding on its strength of 3 million households and close to 400,000 MSME customers. 5G will also strengthen Unifi’s proposition as a preferred digital partner for MSMEs, to provide complete one-stop services to accelerate their business growth.
Additionally, via TM One, its enterprise and Government sector arm, TM recently launched its 5G Sphere, a circle of leading technology and smart solution partners to form an ecosystem that will accelerate the co-creation of 5G innovative use-cases, taking enterprise 5G transformation from ideation to realisation. To date, there are 39 partners in this programme. TM’s nation-building efforts with the Government will also speed-up the availability of smart city, smart industry and 5G-enabled applications, creating a more sustainable and inclusive digital society and economy.
Simultaneously, TM continues to modernise the country’s fibre network architecture, integrating automation and virtualisation technologies to boost back-end infrastructures that will support the anticipated demand for 5G services and capabilities.
Ahead of this commercial launch, TM took strides to ramp up its 5G capabilities to grow its mobile and fixed-mobile convergence position, having recently appointed a seasoned industry leader, Jasmine Lee, as its Executive Vice President, Mobile and Chief Executive Officer of webe, as well as onboarding senior mobile talents to strengthen its innovation and competitiveness.
“As we transform to become a human-centred TechCo, TM’s 5G commitment goes beyond connectivity to enabling our interconnected society reshape the way we live and work. We recognise the value that this next-gen technology will bring to communities, businesses and the Government, and will continue to explore new ways to make 5G and digital progress accessible to all,” Imri concluded.
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unifi set to bring more #khabarbaik news in 2019
unifi committed to raise the bar with positive changes via #khabarbaik movement unifi, the premier Convergence brand under Telekom Malaysia Berhad (TM) today shared its plan for 2019 through its #khabarbaik movement, which is set to bring more good news Malaysians nationwide. The #khabarbaik movement was unveiled by Moharmustaqeem Mohammed, Acting Executive Vice President, unifi. Apa khabar? unifi says #khabarbaik The #khabarbaik movement represents unifi’s commitment to continue raising the bar on its products and services as unifi constantly innovates and understands its customers’ needs. unifi hopes that the movement will be a shift in attitude and approach that seeks to spread positivity, and this has been implemented internally since the beginning of 2019. #khabarbaik is the attitude that will be embraced by each and every employee of unifi that will translate to how the business is run and the positive changes it will bring to consumers and Malaysia at large. According to Mohar: “As we kick start the year 2019, this has been a very exciting juncture for unifi. Even as we continue to evolve as an organisation, our commitment has and will always be to enable digital adoption and a converged lifestyle for all – across all backgrounds and income groups. We have contributed a great lot to the country’s digital development and we think that is worth celebrating. In the meantime, we will continue to work hard to address customer pain points. We will keep listening and then, come back to market with more #khabarbaik. That is why the #khabarbaik movement is our way forward to serve Malaysia through our product offerings and design a better customer experience.” First #khabarbaik of 2019 Living up to its promise of delivering good news to Malaysia, unifi also unveiled the brand new unifi Mobile postpaid lineup, designed with every Malaysian in mind. “unifi aspires for every Malaysian household to be seamlessly connected to their favourite content and services. However, we understand that there is no ‘one size fits all’ approach as each member of the family will have different data consumption. From the teenager who consumes many videos on the move, parents with young ones that love to explore educational content online, to the grandparent who uses data primarily to keep in touch with their family members – unifi Mobile’s newest plans aim to enable every individual’s unique digital lifestyle, just at the right price points,” Mohar shared. With the latest unifi Mobile offering, ‘Adik’, who might not need as much data, can opt for a smaller mobile data plan of 2GB (1GB LTE + 1GB 3G) at only RM19. The unifi Mobile 19 plan also comes with five (5) minutes talk time and 25 SMS. Meanwhile, ‘Atuk’ or ‘Nenek’ could opt for unifi Mobile 29 and ‘Kakak’ can choose unifi Mobile 39 which offers 3GB (2GB LTE + 1GB 3G) and 5GB (4GB LTE + 1GB 3G) respectively – along with 50 minutes talk time and 25 SMS. As for those who are happy with 10GB data, they can subscribe to the unifi Mobile 59 plan that comes with 9GB LTE + 1GB 3G, 100 minutes talk time, and 25 SMS. These tailored plans will ensure that everyone has just the right plan they need – not too much, not too little. These new offerings will join unifi’s existing unifi Mobile 99 plan which offers never ending data, calls, and SMS. Now Malaysians will have more options to choose from when looking for a postpaid plan. The full range of unifi Mobile offerings are available for purchase on unifi’s website at unifi.com.my By introducing simpler and more affordable plans, open for subscription to all Malaysians, unifi is able to make internet connectivity more accessible to all citizens, ensuring that Malaysians from all walks of life are able to benefit from the digital lifestyle. “This is definitely aligned to what we hope to spread with #khabarbaik. It is our commitment to ensure that access to internet connectivity is affordable and seamless for all. We hope that by introducing value add plans like the unifi Mobile 19, we can enable more Malaysians to adopt digital technology into their lifestyle,” said Mohar. Updates on unifi turbo and Streamyx upgrades In another exciting update, aggressive speed upgrading exercise to unifi packages are currently ongoing for existing Streamyx customers residing in unifi coverage areas. Meanwhile, for Streamyx customers in non-unifi coverage areas, TM is committed to bring high speed broadband to them through alternative technologies by TM or other infrastructure providers. Where technology permits, TM is doubling the Streamyx speed at the same price of their current broadband plan. “In total, about 1 million are eligible for the turbo upgrading exercise. Existing unifi customers will see up to a tenfold speed boost with the turbo upgrades; from 10Mbps to 100Mbps, from 30Mbps to 300Mbps, from 50Mbps to 500Mbps, and from 100Mbps to 800Mbps – all at the same rates that they are currently paying. To date, we have successfully upgraded over 910,000 unifi customers and more than 66% of over 340,000 Streamyx customers residing in unifi coverage areas to unifi; at the same price of their current plan. The rest of the 130,000 Streamyx customers who have yet to grab this opportunity for the free upgrade are encouraged to do so. We aim to complete this speed upgrading exercise by March 2019. In the meantime, we do acknowledge that some upgraded customers are facing speed hiccups which we are resolving soonest possible,” Mohar elaborated. “In the coming year, we promise to deliver more #khabarbaik in the form of greater connectivity, seamless customer experience, and an all-round digital lifestyle to all parts of Malaysia,” he concluded. To learn more about the latest unifi offerings, log on to unifi.com.my
TM’S PAKEJ PERPADUAN JALUR LEBAR TETAP (HOME INTERNET) AIMS TO DRIVE DIGITAL INCLUSIVITY FOR MALAYSIANS
Telekom Malaysia Berhad (TM) has today announced the launch of its Pakej Perpaduan Jalur Lebar Tetap (Home Internet) for underserved communities in Malaysia, in response to the challenges faced by these key communities in the digital age. The offering is aligned with the Ministry of Communications and Digital’s efforts to address concerns of underserved Malaysians from the B40, the elderly, OKU, and army-police veterans in accessing reliable and affordable internet services. Following Minister of Communications and Digital, YB Fahmi Fadzil’s announcement today during the launching ceremony in Bakar Arang, Sungai Petani, Kedah, Pakej Perpaduan Jalur Lebar Tetap is now available for subscription nationwide. This collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. Underserved communities often experience adversity in accessing the benefits of the digital world and uninterrupted connectivity. Students from low-income households, for example, face challenges in accessing online learning platforms, while job seekers may struggle to find employment opportunities or even in starting up small e-Commerce businesses to support their livelihoods. Additionally, a lack of access to digital services and information can limit options for essential services, such as healthcare and Government services. Via this offering, TM seeks to bridge the digital divide through hyperconnectivity and empower these communities with the necessary tools and resources to succeed in the digital age. “As a conscientious corporate entity, TM has a social responsibility to create a meaningful impact on the community. Unifi’s fixed broadband services will be available at a more affordable rate, ensuring that more Malaysians have access to reliable internet connectivity. This will not only enhance their online experience but also enable them to participate in the digital economy, which is crucial for the country's economic growth,” said Tengku Muneer Tengku Muzani, TM’s Chief Corporate and Regulatory Officer. “Access to good connectivity will enable greater access to education and job opportunities, as well as information and services that are increasingly being delivered online. It will also allow individuals to stay connected with their loved ones, regardless of physical distance. Furthermore, it will provide a platform for underserved communities to voice their concerns and engage in broader societal discourse.” “TM stands as the foremost provider of fixed broadband services in Malaysia, delivering superior connectivity and services, bridging the digital divide. As a Public Listed Company (PLC) and Government-Linked Company (GLC), TM is uniquely positioned to balance the interests of its stakeholders, ensuring commercial sustainability while enabling digital inclusivity and driving national development initiatives. With a commitment to excellence and innovation, TM remains dedicated to delivering the best broadband experience and driving a Digital Malaysia. We remain committed to providing innovative solutions and services that cater to the evolving needs of all Malaysians. We believe that everyone should have equal access to the benefits of the digital world, and are proud to be at the forefront of this effort,” added Muneer. Unifi’s Pakej Perpaduan Jalur Lebar Tetap offers an unlimited fixed broadband package at RM69 with savings of RM480 across 24-months, for all new and existing Unifi customers from those key target segments. Registration is open until 31 December 2023 for all eligible subscribers, but will be limited to only one (1) package per person. Earlier in March, TM also announced Pakej Perpaduan Prabayar Mudah Alih (Prepaid Mobile) and together, these services will enable ubiquitous connectivity and reinforces TM’s fixed-mobile convergence leadership, offering integrated fixed broadband, mobile services, and digital content to more Malaysians. Both of these offerings will be provided through Unifi Home and Unifi Mobile respectively. “The benefits of this initiative are manifold, and we hope to better empower underserved communities and give them access to the resources and opportunities that the internet has to offer. This initiative is a testament of our commitment to social responsibility and in creating a more connected world. It also speaks to our vision of becoming a human-centred TechCo, leveraging technologies to provide equal opportunities for every Malaysian. Through our role in digital nation building, we are committed to serving the nation’s interest more directly and to bring greater impact to our diverse communities,” concluded Muneer. For more information on Unifi’s Pakej Perpaduan Jalur Lebar Tetap, visit the Unifi portal at unifi.com.my or any TMpoint outlets nationwide. Alternatively, you may also reach us through our digital channels: · Live Chat at maya.unifi.com.my or via MyUnifi app · Facebook at facebook.com/weareunifi · Twitter at @helpmeunifi
TM wins Asia’s Best Employer Brand Awards 2021 again
The 2nd consecutive win further boosts TM’s outstanding professionalism in human capital amongst companies in Asia Telekom Malaysia Berhad (TM) was recently accorded Asia’s Best Employer Brand Awards at the World HRD Congress 2021. Organised by the Employer Branding Institute, World HRD Congress and Star of the Industry Group, Asia’s Best Employer Brands Awards recognises efforts of organisations in the Asian region that have demonstrated excellent employer branding through effective talent strategies, talent development and talent innovation. The event hosted Human Resource (HR) leaders and professionals from the Asian region to discuss and recognise HR best practices. Sarinah Abu Bakar, Chief Human Capital Officer, TM in expressing her gratitude for the achievement, said: “This award is a testament of our commitment and efforts in doing things that matter the most and have a direct impact on our businesses and employees - human capital development. We are fully aware that Human Resources are a strategic pillar in driving business results. As part of the ‘New TM’ transformation, we recently introduced a new performance culture to reshape our workforce into a stronger execution engine that performs and transforms with agility. We continue to focus on future-proofing our organisation, invest in future-ready skills for new growth areas that will shift our business performance to the next level. This is in line with our continuous commitment towards upskilling and reskilling our workforce with digital competencies to accelerate Digital Malaysia. So this award is a tribute to our over 22,000 employees whose dedication has made TM one of Asia’s best employers.” Additionally, in this seemingly challenging situation amidst the COVID-19 pandemic, TM has also implemented policies and initiatives for the safety and health of its workforce including digital applications such as the COVID-19@TM app, and digital tools to enable the workforce to remain resilient and productive in delivering connectivity services to our customers and the nation so Malaysians can stay connected and stay productive. For more info on the award and the list of winners, visit www.employerbrandingawards.com.
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