Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”)
TM’s technical teams are ready and committed to immediately restore services and
At the same time, the Group is rolling out a series of immediate relief and recovery
- Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers.
- Credit term extension to 60 days with no service suspension.
- Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged.
- Free on-site support (OSS) and standard internal wiring.
- Priority assistance for Unifi Home and SME customers via our customer support line at 100.
- Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services.
Additionally, Yayasan TM, the Group’s social impact foundation, will be extending
Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our
TM will continue to share timely updates on restoration progress as information
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TM and Tata Communications join forces for IP Transit services in ASEAN
Telekom Malaysia Berhad (TM), the national connectivity and digital infrastructure provider through its global and wholesale arm, TM WHOLESALE and Tata Communications, a global digital ecosystem enabler’s wholly-owned subsidiary, Tata Communications International Pte Ltd., join forces to offer stable, high-speed and reliable connectivity in the ASEAN region and open access to global enterprises. This collaboration will enable service providers, mobile network operators and internet service providers in the region to address their customers’ growing data connectivity needs by providing access to a global Tier 1 Internet Protocol (IP) network. This will help deliver reliable, stable Tier-1 IP Transit (IPT) service, an internet connectivity service that enables end-users to access all websites and content on the internet. This will further boost sectors such as e-commerce, online entertainment, retail, online banking and delivery services that have accelerated in recent times. As part of this arrangement, Tata Communications expands its IPT service coverage leveraging TM’s data centre, extensive connectivity and network infrastructure in Malaysia. This collaboration will also enable Tata Communications to optimise TM’s reachability within the ASEAN region through terrestrial networks and submarine cables to the neighbouring countries. The submarine cables include the Malaysia-Cambodia-Thailand submarine cable for connectivity to Indochina and, Nusantara Gateway submarine cable for connectivity to Indonesia. At the same time, TM will benefit from Tata Communications global Tier-1 IP network to serve customers in more than 190 countries and territories hence further extending TM’s IP transit coverage and enhances its regional TMiX offering. Commenting on the collaboration, Amar Huzaimi Md Deris, Executive Vice President of TM WHOLESALE, stated, “We are delighted to work with a renowned global player like Tata Communications, to fulfil our role as the digital infrastructure accelerator in Malaysia. This is part of our effort to enhance our internet service performance with expanded global reach for service providers in Malaysia and neighbouring countries to meet the growing IP networks requirements. The collaboration underscores our commitment to our customers for delivering world class network service, brings us one step further to achieve our aspiration as the trusted digital hub in the ASEAN region. It also signifies our commitment to support the Malaysia Digital Economy Blueprint (MyDIGITAL) initiative towards enabling Digital Malaysia.” Sumeet Walia, Chief Sales and Marketing Officer, Tata Communications, said, “The service provider ecosystem across the ASEAN region will benefit from our joining forces with TM and enabling access to a Tier-1 internet provider transit connectivity that provides scale and a fillip to boosting the economy. By offering high-capacity and low-latency IP transit services to and from Malaysia for both our customers, we bring forth synergies for a more robust, secure and flexible IP platform.”

TM IS SUPPORTIVE OF INITIATIVES THAT ENHANCE THE BENEFITS OF 5G; HAS VAST FIBRE COVERAGE TO SUPPORT ITS IMPLEMENTATION
TM acknowledges the decision made by the Government on the 5G dual network. We remain supportive of initiatives that enhance the benefits of 5G technology for the rakyat, businesses, and the nation as a whole. We trust this will drive Malaysia's digital transformation, advancing connectivity, innovation, and economic growth across sectors. As Malaysia’s leading fibre infrastructure provider, TM has extensive nationwide fibre coverage, robust digital platforms, and proven rollout experience. We leverage our core competencies to support the industry’s technological advancement, including the 5G ecosystem. TM is committed to providing high-quality converged digital offerings across various segments of its customers. We remain focused on delivering 5G services and solutions to our consumers and business segments. Our priority is to ensure that all customers continue to have seamless access to reliable 5G services and ecosystem. With a goal to be a Digital Powerhouse by 2030, TM is committed to playing a key role in building a digital nation, continuously supporting the 5G ecosystem, and driving digital innovation for all Malaysians.

Yayasan TM provides B40 students greater access to online learning with free sim cards
2,000 unifi Mobile #BEBAS SIM cards worth RM500,000 distributed to eligible students from B40 families through schools, institutions and in support of the Government’s initiatives. Telekom Malaysia Berhad (TM) via its foundation, Yayasan TM (YTM) recently provided free internet access to school students from B40 families nationwide to facilitate their home-based teaching and learning (PDPR) during this Movement Control Order (MCO) period. The unifi Mobile #BEBAS 15GB LTE SIM cards which come with 1-year FREE internet access worth RM250 were distributed to a total of 2,000 students, bringing the total contribution value to RM500,000. These eligible students were selected by their respective schools with priorities given to B40 students who will sit for main examinations in 2021. Commenting on the initiative, Abdul Hamid Hashim, Director of YTM said, "Every student has the right to gain equal access to education. We hope our humble effort will fulfil the students' need for internet connectivity during these challenging times so they can fully participate in the online learning process. This is even more crucial as these students will sit for important examinations this year." "YTM will continue to support TM Group's role as the trusted partner in nation building, with the focus on education and human capital development towards producing the digital workforce to enable Digital Malaysia," he added. Under the initiative, 1,200 unifi Mobile #BEBAS 15GB LTE SIM cards worth RM300,000 were distributed nationwide through Yayasan Raja Muda Selangor (300 SIM cards), District Education Offices (PPD) (300 SIM cards) and 11 schools (600 SIM cards). The 11 schools are: SMK Abi, Perlis SMK Sri Muda, Pulau Pinang SMKA Sultan Azlan Shah, Perak SMK Jalan Reko, Selangor SMK Bandar Tun Razak, Kuala Lumpur SMK Cedung Jaya, Pahang SMK Alor Akar, Pahang SMK Datuk Bendahara, Melaka SMK Tun Perak, Johor SMK Tengku Mizan Zainal Abidin, Terengganu SMK Matang Jaya, Sarawak In addition, YTM also contributed another 800 SIM cards worth RM200,000 to low-income groups through TM's Corporate Social Responsibility (CSR) programmes in support of the Government initiatives such as Tabung CERDIK and #MYBAIKHATI. Tabung CERDIK is an initiative among the Government-Linked Companies (GLC) and the Government-Linked Investment Companies (GLIC) to help B40 students with PDPR during the pandemic. Meanwhile, #MYBAIKHATI is an initiative under the People and Economic Strategic Empowerment Programme (PEMERKASA) with a similar objective, that reaches out to students from underprivileged families through PINTAR Foundation and Pusat Internet Komuniti (PIK). Yayasan TM Future Leaders Scholarship for SPM school-leavers 2021 YTM is also calling for students who have just received their SPM 2020 results to apply for Yayasan TM Future Leaders Scholarship 2021. Successful applicants will have a chance to further their studies in TM's education arm, Multimedia University (MMU). The deadline for application is on 20 June 2021; so hurry, visit http://bit.ly/yayasantmscholarship to apply or scan the below QR code: Recipients of YTM scholarships will not only receive financial aid throughout their studies but will also be attending self-development programmes while they are still in university to prepare them in entering the career world. YTM also focuses on developing talents, especially in critical thinking for leaders and future-proof workforce readiness among students after graduation. Since its establishment in 1994, YTM has awarded education sponsorship to more than 15,000 qualified students of high academic calibre from low-income families and multi-ethnic background to pursue their studies at government schools and universities in Malaysia and abroad by offering grants, bursary, allowances or financial supports with a total sponsorship value of over RM568 million. This continues to be pursued by YTM, which focuses on nurturing the right talent that will ultimately contribute to the growth of the Company, industry and nation. YTM hope that this effort will encourage the students to focus on their study and bridge the digital gap. Besides education, YTM also embarks on sustainable efforts to preserve our local heritage and culture. For more information on YTM, visit www.tm.com.my.