18 Nov 2025

KENYATAAN BERSAMA KEMENTERIAN KESIHATAN MALAYSIA, KEMENTERIAN KOMUNIKASI DAN TELEKOM MALAYSIA BERHAD

KENYATAAN BERSAMA KEMENTERIAN KESIHATAN MALAYSIA, KEMENTERIAN KOMUNIKASI DAN TELEKOM MALAYSIA BERHAD Article Header
TM

PUTRAJAYA – Next Generation Malaysian Emergency Response Services 999 (NG MERS 999) merupakan sistem kecemasan generasi baharu negara yang dibangunkan untuk menyediakan perkhidmatan lebih pantas, tepat, moden dan inklusif.

Mula beroperasi sejak 16 November 2025, pembangunan sistem ini adalah hasil kerjasama strategik antara Kementerian Komunikasi (KK), Telekom Malaysia Berhad (TM) dan lima agensi kecemasan utama negara, iaitu:

  1. Kementerian Kesihatan Malaysia (KKM);
  2. Polis Diraja Malaysia (PDRM);
  3. Jabatan Bomba dan Penyelamat Malaysia (JBPM);
  4. Angkatan Pertahanan Awam Malaysia (APM); dan
  5. Agensi Penguatkuasaan Maritim Malaysia (Maritim Malaysia).

KKM, KK dan TM telah menerima laporan berkaitan perkhidmatan ambulans. Walaupun insiden tersebut adalah terpencil, perkara ini ditangani secara serius dan dengan kadar segera kerana setiap panggilan kecemasan melibatkan nyawa dan kesejahteraan rakyat.

Semakan teknikal oleh TM mengesahkan bahawa sistem NG MERS 999 beroperasi seperti biasa, termasuk prosedur penyaluran kes menggunakan prinsip “nearest available” bagi memastikan aset kecemasan terhampir dapat digerakkan secepat mungkin.

Bagi pihak KKM, usaha memperkukuh respons di lapangan terus dipertingkatkan melalui penambahan ambulans, penyusunan semula penugasan petugas di kawasan strategik, serta penglibatan badan sukarela seperti Bulan Sabit Merah Malaysia, St. John Ambulans Malaysia dan pertubuhan bukan kerajaan (NGO) tempatan sebagai sebahagian daripada keupayaan respons kecemasan negara. Penilaian berterusan terhadap keupayaan koordinasi dan ketersediaan aset juga sedang dilaksanakan bersama agensi-agensi berkaitan.

Pada masa sama, Perkhidmatan 999 melalui panggilan suara kekal berfungsi sepenuhnya dan boleh digunakan seperti biasa.

Aplikasi SaveME999 pula berfungsi sebagai saluran tambahan, khususnya untuk pengguna yang memerlukan ciri komunikasi melalui teks, video dan multimedia, selaras dengan usaha meningkatkan keberkesanan dan keterangkuman respons kecemasan negara.

TM akan terus memperkukuh keupayaan sistem dan aplikasi NG MERS 999, termasuk perisian serta proses teknikal yang berkaitan, bagi memastikan prestasi dan pengalaman operasi yang lebih lancar untuk semua agensi kecemasan.

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TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC

TM Statement on the Submission of Mobile Phone Data (MPD) to MCMC KUALA LUMPUR, 8 June 2025 – With reference to the media statement issued by the Malaysian Communications and Multimedia Commission (MCMC) on 6 June 2025, TM wishes to clarify that the Mobile Phone Data (MPD) submitted to MCMC is fully anonymised and does not contain any personally identifiable information. The submission of this data is carried out under strict governance and security protocols, with full compliance to applicable company policies as well as national laws and regulatory requirements. TM remains fully committed to safeguarding the safety and privacy of customer data with responsibility and integrity.     Kenyataan TM Mengenai Pengemukaan Data Telefon Bimbit (MPD) kepada SKMM KUALA LUMPUR, 8 Jun 2025 – Merujuk kepada kenyataan media yang dikeluarkan oleh Suruhanjaya Komunikasi dan Multimedia Malaysia (SKMM) pada 6 Jun 2025, TM ingin menjelaskan bahawa Data Telefon Bimbit (MPD) yang dikemukakan kepada SKMM adalah dalam bentuk anonim dan tidak mengandungi sebarang maklumat peribadi yang boleh dikenal pasti. Pengemukaan data ini dilaksanakan di bawah tadbir urus dan protokol keselamatan yang ketat, dengan pematuhan sepenuhnya terhadap dasar syarikat yang berkaitan serta undang-undang dan peraturan kawal selia negara. TM kekal komited dalam memastikan keselamatan dan privasi data pelanggan terus terpelihara dengan penuh tanggungjawab dan integriti.

TM DELIVERS LANDMARK 2022 PERFORMANCE (FY2022) Revenue up 5.1% at RM12.12 billion; EBIT up 22.2% at RM2.09 billion; PATAMI up 27.7% at RM1.14 billion

FY2022 Key Highlights (vs FY2021)   ·        Operating Revenue grew 5.1% from RM11.53 billion to RM12.12 billion, with growth across all customer segments and product lines ·        EBIT grew 22.2% from RM1.71 billion to RM2.09 billion, driven by strong revenue growth and improved cost efficiency ·        PATAMI grew 27.7% from RM0.90 billion to RM1.14 billion, contributed by lower financing cost ·        CAPEX investment at 20.0% of revenue or RM2.43 billion, highest in 5 years primarily on growth in fibre service and network expansion ·        Final interim dividend at 7.5 sen per share declared amounting to RM286.6 million, with total dividend of 16.5 sen per share amounting to RM627.5 million for 2022 ·        ESG rating upgraded, FTSE Russell rated 3.6 from 3.1 in 2021; CDP rated ‘B’ from ‘C’ in 2021. Both above industry average ·        FY2022 overall performance showed strong results with good trajectory and operational excellence across all lines of business   The financial year 2022 (FY2022) performance, ended 31 December 2022, represents Telekom Malaysia Berhad’s (TM) progress of its 3-year transformation programme (2021-2023). Moving into the final year of this transformation phase, TM remains committed to its focus in delivering value to its stakeholders.   Operating revenue grew by 5.1% to RM12.12 billion, from RM11.53 billion in 2021, fuelled by demand in connectivity, solutions and infrastructure. TM continued to strengthen its core businesses across Unifi, TM One and TM Global amidst intensified competition in the market.   Through revenue growth and improved cost efficiency, TM’s Earnings Before Interest and Tax (EBIT) grew by 22.2% to RM2.09 billion, from RM1.71 billion last year.   Profit After Tax and Minority Interest (PATAMI) rose to RM1.14 billion from RM0.90 billion, up 27.7% through higher operating profit and lower financing cost.   Capital Expenditure (CAPEX) stood at 20.0% of overall revenue, amounting to RM2.43 billion invested to deliver growth in fibre services, network modernisation and upgrades.   Unifi’s continuous growth momentum   Unifi continues its leadership in converged solutions of fixed broadband, mobile services, digital content and solutions for both consumers and MSMEs, recording a revenue growth of 7.5% from RM5.22 billion to RM5.61 billion contributed by increased number of home and MSME customers. Unifi fixed broadband customers grew by 9.3% and exceeded the 3 million mark in 2022. To celebrate this milestone, customers were rewarded with free viewing of all 72 Unifi TV channels for one month, as well as pay-per-view movie discounts in appreciation for their trust and loyalty.     Unifi launched its 5G services in November 2022, offering Uni5G plans to Unifi Mobile postpaid and prepaid customers. 5G will reinforce TM’s converged leadership to provide the widest and fastest all-in-one solution for fixed broadband, mobile service and digital content.   Unifi Business’ digital solutions continue to boost and support MSME’s digitalisation needs from cloud storage, eCommerce hub, cybersecurity and digital marketing, serving critical needs from connectivity to digital solutions, accelerating their business growth.   TM One drives enterprise-grade innovative solutions   TM One reported a 0.5% growth in revenue from RM3.32 billion to RM3.34 billion in 2022, after several years of revenue decline amidst changing market dynamics and competitive landscape. This is attributed to higher recurring revenue and bespoke solutions deployment, as a trusted technology partner for large enterprises and the Government.   Utilisation of data centre space and power have also increased in 2022. The twin-core data centre of KVDC and IPDC have obtained Green Electricity Tariff (GET) from TNB as well as Green Building Index (GBI) and Leadership in Energy Environmental Design (LEED) certifications.   To strengthen its partner ecosystem, TM One launched ‘5G Sphere’ in October 2022 and today counts on over 70 leading technology and smart solution partners to accelerate the co-creation of 5G use-cases. On the other hand, Credence is advancing enterprise’s ‘cloud-first strategy’ as well as developing technologically-skilled professionals to accelerate cloud adoption in Malaysia.   TM Global positions Malaysia forward as a digital hub in the region   TM Global (rebranded from TM Wholesale) delivered a strong performance which made a significant contribution to the overall 2022 performance. TM Global’s revenue grew 7.8% from RM2.58 billion to RM2.78 billion, on the back of higher domestic data and international digital demand.   Domestically, TM Global is the preferred partner for High-Speed Broadband Access (HSBA) with the highest new installation in 4Q 2022. Advancing the country’s 5G rollout, almost 4,000 fiberisation sites were completed for the year.   Internationally, TM Global closed deals from US-based hyperscalers and Asia-Pacific carriers for its wholesale data centre solutions and international data services, elevating Malaysia as a trusted digital hub for the ASEAN region.     Commentary and Outlook from Dato’ Imri Mokhtar, TM Group Chief Executive Officer   “2022 was a milestone year for TM, tracking well in our transformation with growth across our business segments – Unifi, TM One and TM Global, and cost efficiency improvement. The stronger financial position places TM in a position to deliver better value and benefits for our stakeholders – customers, shareholders, partner ecosystem and community.   “TM is committed to continuously invest in shaping a Digital Malaysia through technology that empowers communities, businesses and Government – not just in our core business, but also in new, adjacent growth areas such as cloud, data centre, cybersecurity and platform-services.   “Sustainability will also be a domain we strive to make continuous progress. We have seen improvements in TM’s ESG ratings, for example the FTSE Russell ESG score rising from 3.1 to 3.6 in 2022 and also the CDP rating upgrade to ‘B’ from ‘C’ last year, both above the industry average. On governance, TM upholds transparency, disclosure and zero-tolerance to all forms of corruption, receiving the Gold Category in the recent Integrity, Governance and Anti-Corruption Award (AIGA) 2022.   “As part of TM’s next transformation to become a human-centred TechCo, we announced a reorganisation in December 2022 to streamline our core businesses and subsidiaries under a new entity named TM Technology Services Sdn Bhd (TM Tech). TM Tech is set to become the main operating entity of the Group with effect from 1 March 2023. This new corporate structure will be the catalyst for the next phase of TM’s transformation to reinforce its fixed-mobile convergence leadership, further improve operational efficiencies and deliver a more seamless customer experience.   “On the back of our current business momentum, there are new opportunities in the adjacent growth areas but also industry headwinds in terms of regulatory policy and higher technology costs. We are continuously assessing the impact of industry developments and will work closely with key stakeholders towards providing technology that is accessible to all in this digital era.”

TM Advances STEM Education at 35 Schools Nationwide, Launches TMFS Programme

PENANG, 26 November 2025 – Yayasan TM (YTM), the foundation arm of Telekom Malaysia Berhad (TM), today launched the TM Future Skills (TMFS) programme at SMKA (P) AlMashoor, Penang, one of 35 schools nationwide adopted by YTM under the Government’s Sekolah Angkat Malaysia MADANI initiative. Representing YB Senator Datuk Seri Amir Hamzah bin Azizan, Minister of Finance II, the launch was officiated by YB Lim Hui Ying, Deputy Minister of Finance – marking an important milestone in expanding digital learning opportunities and strengthening students’ participation in science, technology, engineering and mathematics (STEM). As an all-girls school, SMKA (P) AlMashoor represents an important opportunity to strengthen female participation in STEM and inspire more young women to pursue future-focused fields. This aligns with the United Nations’ Sustainable Development Goal 5 (Gender Equality), particularly in ensuring equal access to education and promoting women’s involvement in science and technology. The school also exemplifies the inclusivity that TMFS aims to deliver across all 35 adopted schools which span remote, island, vernacular and religious schools. This diversity underscores TM’s commitment to ensuring that students, regardless of background or learning environment, gain equitable access to future-ready digital education. YB Senator Datuk Seri Amir Hamzah bin Azizan, Minister of Finance II, highlighted the importance of strengthening digital readiness in schools to support Malaysia’s long-term economic aspirations. “Initiatives such as TM Future Skills play a meaningful role in preparing students with the digital competencies needed to thrive in an increasingly technology-driven world, particularly for high-value sectors that drive national growth. This is an exemplary model of a collaborative effort between government, industry and schools, and I applaud TM for this programme.” TMFS provides students with structured exposure to STEM subjects through hands-on learning and practical application, including robotics, 3D design, coding, microcontrollers and AI-assisted learning tools. Beyond STEM modules, TMFS also offers teacher certification, digital and soft-skills training including AI learning and communication skills, as well as capability building activities beyond the classroom, such as sports and academic competitions. These components ensure a more holistic and integrated future skills experience for participating schools. A central feature of the programme is the TMFS Digital Hub. Equipped with 3D printers, robotics kits, programming and coding sets, the hub enables students to apply classroom concepts through real-world activities. Selected “nucleus” schools such as SMKA (P) AlMashoor will also extend the benefits of their Digital Hubs to surrounding satellite schools, contributing to the programme’s broader reach. Collectively, the TMFS programme is expected to benefit more than 60,000 students nationwide through shared learning, digital training and enhanced teacher readiness. TM Group Chief Executive Officer, Amar Huzaimi Md Deris, said, “TMFS plays an important role in developing Malaysia’s future digital talent. By expanding this programme to 35 schools nationwide, we are enabling more students to acquire the skills needed to succeed in a digital world. This reflects TM’s greater purpose as a nation builder - to nurture talent, broaden digital participation and support a more inclusive future for all Malaysians, in line with our aspiration to become a Digital Powerhouse by 2030.”

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