20 May 2026
TM INITIATED INTERNAL INVESTIGATION PRIOR TO DOJ ACTION INVOLVING FORMER TM USA EMPLOYEES
Telekom Malaysia (“TM”, “the Company”) is aware of reports concerning certain former employees of TM USA Inc.
These individuals are no longer employed by the Company. The Company had earlier initiated its own investigation pursuant to suspicion of misconduct by the individuals, which led to their dismissal. Information from the investigation was then shared with the relevant authorities. The matter is currently under the purview of the U.S. Department of Justice (DOJ) and the US Court. The Company will continue to extend its full cooperation to the DOJ.
TM upholds strict governance and compliance standards and does not tolerate any form of misconduct.
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TM One Smart Healthcare solutions to enhance digital patient experience at Ramsay Sime Darby Health Care
Malaysia’s first healthcare provider to leverage TM One Smart Patient Suite solution TM One, the enterprise and government sector solutions arm of Telekom Malaysia Berhad (TM), today inked a Memorandum of Understanding (MoU) with Ramsay Sime Darby Health Care (“RSDH”) to collaborate on Smart Healthcare and other business solutions for the RSDH group of hospitals. The MoU was signed by Shazurawati Abd Karim, Executive Vice President of TM One, and Peter Hong, Group Chief Executive Officer, RSDH. Aimed at improving patient experience and enabling innovative transformation for essential in-patient services, the collaboration marks the first in Malaysia to leverage TM One’s Smart Patient Suite solution, by harnessing the power of the Internet of Things (IoT) to provide automation and surround control. Shazurawati Abd Karim, Executive Vice President, TM One said, “We are honoured to be working with RSDH to serve as the enabler of their next advantage today and tomorrow, bringing Malaysian healthcare and digital progress for all. TM One’s Smart Patient Suite, under its Smart Healthcare solutions, enables users to customise their in-patient environment for a more positive patient care experience.” Peter Hong, Group Chief Executive Officer, RSDH, said, "We are pleased to mark a milestone with this collaboration, as ParkCity Medical Centre will be the first hospital under the Group to pilot TM One’s Smart Patient Suite solution. Given the evolving nature of the healthcare system, we strive to continuously offer solutions that will elevate our patients' experiences by accommodating their needs through the adaptation of digital technology. Backed by TM One’s comprehensive digital support, we are confident that this will contribute to driving the evolution of Malaysia’s healthcare ecosystem moving forward.” TM One is also looking into the co-creation of smart solutions that will offer predictive and preventive intervention, as well as improve monitoring and medication adherence. Wellness wearables, for example, will allow high-risk patients who have received care at medical facilities to transition as outpatients quicker and continue self-monitoring in the comfort of their homes, with healthcare professionals leveraging real-time analytics for patient care administration. “Technology is reshaping the relationship between patients, healthcare providers, and the healthcare system, enabling us to move towards patient-centric, prevention-focused and outcome-driven healthcare. The Internet of Medical Things (IoMT), will empower healthcare providers with data and analytics to improve the quality of patient care while maximising operational efficiency,” added Shazurawati. This two-year collaboration with RSDH follows the launch of TM One’s Sphere Programme, which brings together Malaysia’s leading technology and smart solution partners to create an ecosystem that will help springboard enterprise and government sector innovative transformation. Since its launch in October 2022, the alliance has registered close to 50 partners. “At TM One, we look forward to collaborating with partners to offer innovative healthcare solutions to the public. The digital transformation of enterprises and the government sector will change the way they serve today’s digitally-enabled customers and communities,” Shazurawati concluded.
TM Reports Steady 7.9% Growth in EBIT for First Nine Months of 2024, Maintains Positive Year-End Outlook
3Q YTD 2024 Key Highlights (vs 3Q YTD 2023) Operating revenue stood at RM8.66 billion EBIT increased 7.9% to RM1.81 billion Fixed broadband subscribers grew 1.6% to 3.167 million KUALA LUMPUR, 26 November 2024 – Telekom Malaysia Berhad (“TM” or “the Group”) announced its financial results for the first nine months of 2024, reporting a steady 7.9% increase in Earnings Before Interest and Tax (EBIT) year-to-date (3Q YTD 2024), reaching RM1.81 billion on the back of RM8.66 billion in revenue. This result underscores the Group’s ability to sustain stable revenue and maintain resilience amidst intensifying competitive pressures and a challenging operating environment, positioning the company for a strong close to the year. The Group recorded a Profit after Tax and Non-Controlling Interests (PATAMI) of RM1.29 billion, which is lower than the previous year due to a one-off tax credit received in 2023. Excluding the one-off tax credit and foreign exchange impact, the Group’s PATAMI shows solid growth year-on-year. Meanwhile, Capital expenditure (CAPEX) in 3Q YTD 2024 amounted to RM767 million, representing 8.9% of total revenue. Amar Huzaimi Md Deris, TM Group Chief Executive Officer said, “The Group continues to demonstrate resilience, with an encouraging YTD increase in EBIT, driven by continuous business improvements, cost optimisation, and operational efficiencies. This is further reinforced by our strong balance sheet and cash reserves, highlighting the Group’s healthy financial position. “Our broadband subscriber base continues to grow steadily, driven by the Unifi UniVerse campaign - our best convergence offerings to date, further solidifying our position as the leading convergence provider with the only quad-play services in Malaysia. We also continue expanding collaborations with enterprises and government agencies to accelerate digital adoption in key verticals such as 5G, Smart Services, Healthcare, and Education. At the same time, we remain steadfast in preparing robust infrastructure to connect the world to Malaysia, including submarine cables and data centres to drive the nation’s digital transformation and strengthen its role as the digital hub for ASEAN. “As we enter the final quarter of 2024, we are adopting a more proactive approach to boost revenue through fixed-mobile convergence and leveraging new technologies like 5G, cloud and Artificial Intelligence (AI) solutions to enhance customer experiences. In summary, with a clear strategy and strong execution, combined with a focus on disciplined cost efficiency, we are confident in sustaining TM’s growth momentum, keeping us firmly on track to becoming a Digital Powerhouse by 2030,” Amar concluded. The Group maintains a positive outlook to close the year and remains on track to achieve its market guidance issued for 2024. Lines of Businesses (LOBs) Performance Unifi Strengthens Position as the Market Leader in Converged Services Unifi recorded a 1.6% increase YTD in fixed broadband subscribers, reaching 3.167 million in 3Q YTD 2024. This growth demonstrates Unifi’s effective strategy in acquiring and retaining customers driven by its UniVerse campaign, including the Unifi Device Fiesta offering. The mobile segment has also expanded, fuelled by enhanced postpaid and prepaid offerings; the 200GB 5G Monthly Data Pass for just RM1 for UNI5G Postpaid 39 customers, and the UNI5G WOW Prepaid plan with 5G and 4G data. Moreover, Unifi TV’s Aneka Plus Pack was also relaunched to include Vidio, Indonesia’s leading streaming platform, providing customers with even more entertainment options. Additionally, Unifi Business recently announced a strategic partnership with TNG Digital to accelerate 5G adoption and transform eWallet experiences for MSMEs in Malaysia. These initiatives, along with Unifi’s broader offerings highlight its commitment to delivering comprehensive, high-quality services that meet the evolving needs of Malaysia’s digital market, further cementing its role as the nation’s true convergence champion. For more information, visit https://unifi.com.my/all-in-one, https://unifi.com.my/tv/ and https://biz.unifi.com.my/ TM One Drives Digital Transformation for Enterprises and Government TM One, the Group’s enterprise and Government sector business solutions arm, recorded a 2.0% increase in revenue, reaching RM2.12 billion in 3Q YTD 2024 with improved contributions from digital services and key customer projects. During the quarter, TM One drove the successful Private 5G network deployment at PETRONAS LNG Complex Bintulu and subsequently delivered the first 5G Private Campus Network in Malaysia at the Universiti Teknologi Petronas (UTP) for the PETRONAS-UTP 5G Innovation Lab. Additionally, it partnered with KPJ Healthcare Bhd to deliver advanced Software-Defined Wide Area Network (SD-WAN) Internet Services integrated with enhanced firewall capabilities to accelerate KPJ’s digital transformation. TM One also launched the first AI-enabled Global Business Services (GBS) Centre in the East Coast to foster investment growth in the East Coast Economic Corridor. It further strengthens its commitment to empowering the local talent ecosystem and promoting digital inclusivity through a strategic partnership with the Ministry of Education to enhance Malaysia’s digital competencies via TVET programmes. These initiatives reflect TM One’s commitment to driving Malaysia’s digital transformation, empowering businesses, communities, and the government. TM Global Strengthens Malaysia’s Position as a Digital Hub for the Region TM Global, the Group’s wholesale business arm recorded a positive quarterly growth, with a 4.7% increase in revenue in Q3 2024 to RM787.0 million, driven by the increased demand for international data as well as the expansion of high-speed broadband and 5G infrastructure. It has deployed fibre optic network hubs in Sarawak, helping to bridge the digital divide and promote greater digital inclusion. Recently, TM Global announced the data centre expansion of its Klang Valley Data Centre (KVDC) in Cyberjaya and the Iskandar Puteri Data Centre (IPDC) in Johor to deliver a combined IT load of about 20MW to cater to rising domestic and international data hosting needs. Furthermore, it upgraded its northern edge capabilities to bring content closer to users. These initiatives, along with submarine cable expansion, reflect TM Global’s commitment to meeting the growing needs of global carriers, hyperscalers, and technology providers, while supporting the broader growth of the nation’s digital ecosystem.
TM successfully concludes its 36th Annual General Meeting; ‘new TM’ transformation journey on track
Amidst challenging environment, the Company remained resilient and paved its way forward with ‘New TM’ transformation to set the Company on a sustainable growth trajectory Telekom Malaysia Berhad Group of Companies (TM Group) today concluded its 36th Annual General Meeting (36th AGM) with all 12 Ordinary Resolutions tabled duly approved by its shareholders. The Meeting, conducted via online for the 2nd consecutive year in view of the Movement Control Order (MCO), saw virtual participation by more than 1,000 shareholders. Commenting on the proceedings, Tan Sri Dato' Seri Mohd Bakke Salleh, Chairman of TM said: "We are very pleased that TM once again was able to conduct its AGM virtually and engage with our shareholders without being physically present at the meeting venue. This reflects our commitment towards ensuring the safety and health of our shareholders as well as stakeholders by complying with the guidelines set by the Securities Commission Malaysia (SC), National Security Council (NSC) and Ministry of Health (MoH)." Also participating in the online AGM was Imri Mokhtar, Managing Director / Group Chief Executive Officer, TM as well as other members of the TM Board. Razidan Ghazalli, Group Chief Financial Officer, TM was also present. "Amidst the market and pandemic challenges, we remained resilient and recorded an improvement in our 2020 performance, as our cost optimisation initiatives continue to drive profitability. Building on current momentum, we have embarked on the next phase of our exciting journey with the 'New TM' Transformation Programme. Guided by our compass of Purpose, Customers, Performance and People, we will focus on Connectivity Excellence, Solutions Excellence and Customer Experience Excellence to set us apart from the competition," added Tan Sri Dato' Seri Bakke. The 'New TM' transformation is anchored on 40+ Value Programmes, driven by a dedicated Transformation Office; with a new cadence towards a higher execution tempo, which is already showing early traction. TM is also reshaping its workforce into a stronger execution engine, embracing a more agile work culture with future-ready skills. This will set TM on a sustainable growth trajectory, to create shareholder value and continuously enable a more Digital Malaysia. TM, in its role of enabling Digital Malaysia, is ready to support the Government's digitalisation agenda, particularly the Jalinan Digital Negara (JENDELA) and the comprehensive Malaysia Digital Economy Blueprint – MyDIGITAL as well as other Government's digital and stimulus plans, towards accelerating the socio-economic recovery and fast-track the nation into a technologically-advanced economy by 2030. TM is well positioned to play a significant role in MyDIGITAL – focusing on digital connectivity (fibre, 5G, international connectivity), digital infrastructure (Cloud, Data Centre and Cybersecurity) as well as digital skillsets and talents (via Multimedia University and TM Digital Academy). The Company was also appointed as the sole Malaysian Cloud Service Provider (CSP) under MyDIGITAL, at par with the other global players. TM believes that such public and private collaboration will propel the country towards a full-fledged Digital Malaysia by 2030 – a more digital society, digital business, digital industry and digital Government. Despite the MCO, TM was able to publish a fully Integrated Annual and Sustainability Report (IAR) for this year. The theme of this year's IAR is "Reach Further", a reflection of the ripple effect brought about by the report cover. The idea is to inspire Malaysians to go further in pursuing their dreams through Digital Malaysia, as reflected through the visuals in the separators of a Digital Society, Digital Businesses and Digital Government presented in the book. This theme and narrative are carried consistently from our report cover, separators and throughout the strategic narrative of the report. To read and download TM's IAR 2020, visit https://tm.com.my/investor-relations/financial-information/annual-reports.
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