30 Mar 2023
TM’S NEW FIBRE OPTIC NETWORK HUB (POINT OF PRESENCE) BRINGS FASTER, MORE RELIABLE INTERNET CONNECTIVITY TO RURAL AND REMOTE AREAS
Telekom Malaysia Berhad (TM) has today announced the completion of its new fibre optic network hub or point of presence (PoP) project phase one (1) installations, across northern region, Sabah and Sarawak. The launch ceremony, which was officiated by YB Fahmi Fadzil, Minister of Communications and Digital, took place at SMK Padang Terap, Kuala Nerang, Kedah. Also present were Dato’ Haji Pkharuddin Bin Haji Ghazali, Director-General of Education and Dato’ Sri Haji Mohammad Bin Mentek, Secretary-General, Ministry of Communications and Digital.
PoP is a place where different devices connect to each other and to the internet. In simple terms, PoP brings fibre closer to users. By setting up PoP locations near schools, people in rural and remote areas can get better and faster internet services in their homes, instead of relying on mobile internet. This will improve internet access and connectivity for more people in the community.
During the ceremony, YB Fahmi highlighted the significant benefits and opportunities that the new PoPs would bring. The new PoPs represent a major step forward in the Government's efforts to narrow the digital gap and promote digital inclusion across Malaysia.
A total of 4,370 PoPs had been planned under the 12th Malaysia Plan (12MP) where 4,323 PoPs will be installed near rural schools and 47 PoPs near industrial area. Phase one (1) of the project, involves 677 sites and the remaining will be implemented under phase two (2) over the span of three (3) years, 2022-2025. A total of 233 PoP circuits were installed under phase 1, with 100% completion achieved by TM, ahead of other industry players.
“We are thrilled to see the progress and achievements of this project, which will bring significant benefits and opportunities to the community, including improved internet quality, economic development and the development of new infrastructures,” said Shazurawati Abdul Karim, Executive Vice President of TM One.
PoP will create a more balanced and inclusive regional development, boosting the growth of new technologies like 5G and future generations of communication technologies. Through this initiative, users in TM's PoP area have now reached over 9,000 and are increasing. A total of 58 of its users are schools that have subscribed to Unifi services. The widespread internet accessibility will not only help to develop the rural economy but more importantly allow learning materials to be downloaded, to improve the quality of education in schools, equipping the future generations with a wealth of knowledge.
“As the nation's telecommunications leader, and enabler of Digital Malaysia, TM is committed to support the nation's development agenda through the benefits brought by hyperconnectivity and digital solutions, which will accelerate digital adoption and new economic growth,” added Shazurawati.
“The presence of PoP can attract technology companies, start-ups and other businesses that require a high-speed internet connection to operate. This can create more job opportunities, increase innovation, and stimulate economic growth in local communities,” concluded Shazurawati.
The collaboration between TM and the Government demonstrates the shared commitment to deliver digital inclusivity throughout Malaysia. For phase two (2) of PoP project, TM has been awarded with 174 sites in the central region. This phase is expected to further boost digital connectivity and economic development for Malaysia.
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Telekom Malaysia Berhad (TM) joined organisations worldwide to celebrate International Women’s Day, honouring the women of TM as well as all women spearheading innovation and technology. Supporting the United Nations’ efforts to recognise women and girls who are championing the advancement of transformative technology and digital education, the event was themed DigitALL: Innovation and technology for gender equality and was officiated by YB Teo Nie Ching, Deputy Minister of Communications & Digital. In addressing the event, YB Teo said, “Today marks a special occasion to celebrate the efforts and contributions of women from all walks of life and to recognise their role in families, workplaces and communities. This event hosted by TM also serves as a platform for the exchange of ideas and new perspectives about gender equality especially in today’s digital realities. “As Malaysia continues to advance digitally, more conversations are needed about enabling greater inclusion and diversity in the technology and digital sector. We must also drive on why it is fundamental to ensure equal opportunities for digital literacy and access to online resources, while increasing the protection of women and girls in digital spaces.” Echoing these sentiments about equality in the digital sector, Dato’ Imri Mokhtar, TM’s Group CEO explained, “As TM progresses towards becoming a human-centred TechCo, we believe that the most crucial element for our digital future is the growth and capabilities of our talents. “With 37% of our top level management being women, we are pleased to launch ASPIRE: A Women’s Advancement Programme by TM. This 1-year leadership development programme aims to cultivate a new generation of women leaders, and tap into their unique perspectives and experiences to enrich TM’s innovation and long-term sustainability.” With the first 30 high-performing employees already on-boarded in the programme, participants will be groomed to grow their professional image and personal branding, explore skills to lead, influence, negotiate and navigate today’s workplace, and gain opportunities to connect with peers, mentors and sponsors to enhance their future career progression. This new programme serves as the latest in TM’s ongoing efforts to empower women, including its efforts to support the wider community. This includes Yayasan TM (YTM), the foundation arm of TM, which offers scholarships that have benefitted high-performing students – with 49.5% of its current scholars studying in Malaysia and overseas made up of young women. At the same time, TM’s subsidiary Multimedia University recorded that 49.3% of its employed graduates were young women – a positive reflection in enabling equal opportunities for the next generation of game-changers. Tapping into the insights of current women game-changers, the event included panellists Dr Sumitra Nair, Head and Senior Vice President Strategy & Policy, MDEC; Yuki Aizawa, Country Director Malaysia Chapter, Women in Tech Global Movement; and Mariam Jaafar, Managing Director and Partner at Boston Consulting Group, Singapore. Moderated by TM’s Chief Human Capital Officer, Sarinah Abu Bakar – who is also serving as sponsoring mentor for the ASPIRE programme with Shanti Jusnita Johari, TM’s Chief Marketing Officer – the panel addressed issues such as the role of innovation and technology in empowering women and girls in Malaysia, the gap between urban and rural use of innovative technology, and the importance of women role models for today's youth. “Today’s event and the launch of ASPIRE are part of our continuous commitment to enriching the prosperity and livelihoods of our Warga TM, and across the nation and beyond. The success of TM’s transformation journey is anchored on our dedicated workforce, loyal customers and local communities. Therefore, we see it as our duty and obligation to empower the lives of our people and communities, ensure greater digital inclusion, and prepare them for excellence in the digitalised future,” Dato’ Imri Mokhtar concluded.
TM Activates Relief Measures for Customers and Communities Affected by Putra Heights Fire Incident
Kuala Lumpur, 4 April 2025 – Telekom Malaysia Berhad (“TM” or “the Group”) expresses its deepest sympathies to all individuals and families affected by the recent fire incident caused by a pipeline burst in Putra Heights. TM’s technical teams are ready and committed to immediately restore services and rebuild any affected network infrastructure in stages, based on the severity of the damage. Restoration work will commence as soon as clearance is granted by BOMBA and the relevant authorities. At the same time, the Group is rolling out a series of immediate relief and recovery measures to support impacted customers and the Putra Heights community, including: Waiver of Unifi Home bills for a minimum of one month, depending on the progress of network restoration, to ease the financial burden on affected customers. Credit term extension to 60 days with no service suspension. Free replacement of Customer Premise Equipment (CPE) such as routers, modems, or mesh devices that may have been damaged. Free on-site support (OSS) and standard internal wiring. Priority assistance for Unifi Home and SME customers via our customer support line at 100. Complimentary WiFi at the temporary evacuation centres (PPS) to ensure uninterrupted communication and continued access to essential services. Additionally, Yayasan TM, the Group’s social impact foundation, will be extending humanitarian aid and providing essential supplies to affected families through the GLC Demi Rakyat & Negara (GDRN) collective efforts. Amar Huzaimi Md Deris, TM’s Group Chief Executive Officer said, “We extend our heartfelt sympathies to everyone affected by this incident. We are mobilising all necessary resources to restore services swiftly and provide immediate relief to our impacted customers and communities. We are fully committed to ensuring that these efforts are carried out efficiently and with urgency, in close coordination with the relevant authorities.” TM will continue to share timely updates on restoration progress as information becomes available.
TM, PETRONAS AND GENTARI PARTNER TO DRIVE DIGITAL AND SUSTAINABLE INNOVATION FOR INDUSTRY AND NATION BUILDING
KUALA LUMPUR, 19 DECEMBER 2024 – TM has signed a Memorandum of Understanding (MoU) with PETRONAS through its digital arm PETRONAS Digital Sdn Bhd (PDSB), and clean energy arm Gentari Sdn Bhd (Gentari), to drive digital transformation and sustainable innovation for industries and the nation. Under this collaboration, TM and PETRONAS will explore new revenue streams through the expansion of product offerings to enterprise and consumer markets, and drive growth and innovation through data centre, advanced cloud and connectivity for Malaysian businesses. The integration of Information and Communication Technology (ICT) and Internet of Things (IoT)-based solutions is expected to optimise city services, improve operational efficiency, and enhance public services, contributing to a smarter and more sustainable future. The MoU was exchanged between Megawati Norhashim, Vice President, Enterprise Business, TM One; Ts. Shaharuddin Hamid Mustapha, Chief Executive Officer (CEO), PDSB; and Shah Yang Razalli, Deputy CEO & Chief Green Mobility Officer, Gentari; The exchange was witnessed by Shazurawati Abd Karim, Executive Vice President for TM One on behalf of TM; Ir. Mohd Yusri Mohamed Yusof, Senior Vice President, Project Delivery & Technology; and Izwan Ismail, Vice President of Group Technology & Commercialisation on behalf of PETRONAS and Gentari. Shazurawati said, “We are pleased to partner with PETRONAS to drive digital and sustainable innovations that will empower growth, industry advancements, and Malaysia's technological capabilities. TM’s established nationwide infrastructure and diverse solutions, aligning with PETRONAS’ goals for energy transformation. By harnessing the power of 5G, cloud, AI, and IoT, we are laying the groundwork for a more efficient and resilient future. This reflects our shared vision for a digitally advanced and sustainable Malaysia, a pivotal commitment in TM’s efforts to become a Digital Powerhouse by 2030.” Ir. Yusri noted, “Today marks a significant milestone in PETRONAS’ and TM’s collaboration, now further strengthened and poised for an even greater impact with Gentari on board. This MoU will foster the creation of valuable applications that harness the power of technology including clean technologies, which can serve as benchmarks for large-scale implementation across various industries. Anchored by PETRONAS’ commitment towards purposeful value creation and positive social impact, we are excited for the transformations ahead. Together, we aim to push the envelope of establishing a thriving digital ecosystem that is also environmentally sustainable." The partnership between Gentari and TM further explores the integration of clean energy solutions through solar and EV charging in TM facilities. Shah shared, “We are pleased to support this collaboration, which emphasises the role of clean energy in fostering Malaysia’s progress in digitalisation and sustainability. By integrating renewable energy and green mobility solutions into TM’s operations, we aim to contribute a sustainable pathway towards the nation’s energy transition. This collaboration underscores our shared effort to create a more sustainable digital ecosystem and supports Malaysia’s aspirations of achieving net zero emissions by 2050.” TM, PETRONAS and Gentari will continue to set new standards in the industry by harnessing cutting-edge technologies and sustainable practices to create new milestones in Malaysia’s digital transformation.
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